PRESS RELEASE
Pressemitteilung • Communiqué de Presse • Comunicato Stampa
Tempus Energy selects Junifer Utilities CIS for
customer care and billing
Junifer Utilities CIS to underpin Tempus Energy’s money-saving, dynamic demandflexibility supply strategy for low-carbon electricity
London, UK – 27th May 2015. Junifer Systems, the global provider of leading back office solutions for the
electricity, gas and water industries, has announced that Tempus Energy, an innovative, new entrant to the
utilities market and the UK’s first flexible electricity supplier, has chosen the Junifer Utilities CIS customer
care and billing software solution to underpin its dynamic demand-flexibility energy supply strategy, designed
to drive down the cost for consumers of renewable, low-carbon electricity.
With both domestic and business services officially launched in March 2015, Tempus Energy’s approach to
electricity supply is designed to reward customers with access to lower electricity tariffs for being flexible in
their usage demands - the greater the flexibility, the bigger the savings. Tempus Energy’s business model
automatically ‘manages’ customers into the cheapest possible price point for every unit they consume. It is a
radical approach that requires a customer care and billing solution equal to the complexity of the task.
“As we start to deliver our services, not only does Junifer Utilities CIS provide the flexibility needed to ensure
that we meet customers’ quality-of-service expectations but also the future scalability required to continue
supporting our business as it evolves and matures,” said Sara Bell, CEO of Tempus Energy. “From the
outset, Junifer Systems demonstrated excellent engagement to build a mutual understanding of what we are
trying to achieve and a genuine openness to the level of integration we needed to successfully deliver our
services. From a customer care and billing perspective, Junifer Utilities CIS equips us with the ability to
disrupt the current balance of power and deliver better value for customers without compromising
profitability.”
Tempus Energy chose Junifer Systems’ Junifer Utilities CIS following a thorough evaluation of the available
customer care and billing solutions on the market. Junifer Utilities CIS demonstrated a clear ability to solve
the unique challenges presented by Tempus Energy’s novel business model. Not only can it handle the
billing complexities associated with the smart energy trading devices Tempus Energy installs on customers’
premises and its buy-side technology designed to pass on to customers the benefits of constantly changing
prices in the wholesale market, it is even capable of handling the billing aspects of the credit bonuses
Tempus Energy proposes giving customers for meeting their agreed energy usage targets.
“Flexible energy supply that matches customers’ energy use with the times when renewable energy is
plentiful and wholesale prices are lower creates some complex customer care and billing requirements that
Junifer Utilities CIS is easily capable of dealing with,” said Paul FitzGerald, Sales and Marketing Director of
Junifer System. “Junifer Utilities CIS was conceived and designed specifically to equip energy suppliers with
the ability to quickly and easily leverage technology to deliver a better customer experience at minimal cost.
As the UK’s first flexible energy supplier, Tempus Energy’s decision to choose Junifer Utilities CIS more than
validates the product development decisions we have taken.”
Junifer Utilities CIS product suite is a complete, end-to-end solution comprising Customer Relationship
Management and Billing modules at its core with additional modules for MDM (Meter Data Management),
Market Data Flow integration, Ticketing, Accounts Receivable and a Web Enabler. Automated processing of
interval meter readings for gas, electricity and water is supported to a granularity as low as half-an-hour,
delivering benefits for both operators and customers. Its scalability and flexibility enables operators to
manage complexity and offer innovative pricing plans to both reduce churn and attract new customers, while
also helping customers to reduce their overall energy bills and carbon consumption.
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JSL003 / Tempus Energy selects Junifer Utilities CIS for customer care and billing
About Junifer Systems
Junifer Systems is a global provider of Customer Information Systems (CIS) to the utilities industries,
specialising in billing systems for traditional smart meter deployments. For today’s utilities, Junifer Systems is
focused on developing the critical software applications to power the new “smart world”, where large
volumes, innovative products/pricing and customer satisfaction will become the operational focus. With the
momentum resulting from the rollout of smart meters, utility operators must adapt their operational stack to
take advantage of the rich information delivered by the next generation meters. For further information about
Junifer Systems, visit http://www.junifersystems.com.
About Tempus Energy
Tempus Energy is UK’s first flexible electricity supplier. Tempus Energy's offer is targeted at customers with
appliances or processes that can be managed remotely to draw varying amounts of power from the grid at
different times. This is known as “flexible load” and includes electric storage heating, heat pumps, refrigeration, air
conditioning, electric vehicles and non-time-critical industrial processes. The offer will be available to domestic,
SMEs and large business customers. Tempus Energy combines existing demand flexibility technology with its own
smart energy trading platform to create cost savings when purchasing power in the market and delivering it to
customers. Customers can decide how flexible they want to be with their electricity usage, with the most flexible
customers enjoying the highest savings. Flexible domestic and microbusiness customers will be able to access
tariffs as low as 10.9 pence per kWh, with no standing charge. Industrial customers will receive bespoke offers,
depending on their amount of flexible load.
All trademarks are recognised and are the property of their respective companies.
Media contacts:
Paul Fitzgerald, Sales Director for Junifer Systems
Tel: +44 (0) 20 3755 3198. Mob: +44 (0) 7568 072 025. Email: paul.fitzgerald@junifersystems.com.
Keith Mason, Humbug PR
Tel: +44 (0)1305 849403. Email: keith.mason@humbugpr.com
Ref: JSL003
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This press release and any associated images (in high-resolution compressed jpeg format) can be downloaded from
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