Customer Information System Replacement
Project Update
Cornerstone Phase 4
Update for Stakeholders
October 19, 2011
1
Phase 4 – Current Status
Board
Approval
On Track
TODAY
Go Live
2012
2011
Q2
Apr
May
Q3
Jun
Jul
Blueprint
(6 months)
Aug
Q4
Sep
Oct
Nov
Q1
Dec
Jan
Feb
Q2
Mar
Apr
Q3
May
Realization
(7 months)
2013
Jun
Jul
Final
Prep
(5
Months)
•
The CIS project is nearing the end of the Blueprint phase.
•
The project schedule is “on track” to the baseline plan
•
Benefits confirmation is being completed as a part of blueprint
•
Forecast at completion remains at: $179.8M (including contingency)
Aug
Q4
Sep
Oct
Nov
Q1
Dec
Jan
Feb
Mar
Verification and
Stabilization
(4 months)
2
Phase 4 - Project Milestones
Milestone
Implementation Kickoff
Date
June 1, 2011
Description
Context: Officially start the implementation phase.
Status
Complete
Measure:
1. Project team structure has been assembled.
2. Project methodology has been documented and agreed to by all parties.
3. Project leadership team / sponsors assign accountability to the project team.
Blueprint phase
October 31, 2011
Context: The CIS project design has been completed.
Measure:
1. Hydro One has reviewed and accepted the design documents and solution.
2. Project governance has compared the design criteria against requirements, timeline, cost and benefits and confirmed
that the exit criteria to the Realization phase has been met.
Realization
April 30, 2012
In-Progress
On track
To complete
Oct 31
Context: The CIS solution development has been completed and tested.
Measure:
1. Development of solution is completed.
2. Systems integration testing has been completed.
3. Business processes changes have been completed.
On track
To start
Nov 1
3
Phase 4 - Project Milestones
Milestone
Final Preparation
Date
October 9, 2012
Description
Context: Testing, Training and Sustainment Readiness completed
Measure:
1.
2.
3.
4.
Go-Live
October 9, 2012
1.
2.
3.
4.
February 15,
2013
User acceptance testing completed and signed off by LOB.
System data conversion and migration activities have been tested / audited and confirmed ready for Go Live
weekend.
The Sustainment organization has signed off the Operational Readiness Tests and Commissioning final
documents are completed.
Training material has been developed and training is tracking to plan.
On track
To Start
May 1, 2012
Context: Go-Live – cutover the CIS solution into production.
Measure:
Verification and
Stabilization
Status
Conversion Activities are completed in accordance with the plan
Transactional activity begins within new CIS and legacy systems are moved to read only.
Users are able to function within the new system.
Adequate support is available to aid users through the transition.
On track
To go Live
Oct 9, 2012
Context: The transition to the sustainment organization for all aspects of support outlined in the services agreement
with Inergi.
Measure:
1. Hydro One has completed the CIS System Acceptance.
2. The user change management organization is in place and supporting impacted users.
3. Inergi Commissioning final documents are completed.
On track
To complete
Feb 15, 2013
4
CIS Solution Overview
By the Numbers
15
Current systems to be retired
40
Existing systems to be integrated with the new CIS Solution
68
Detailed Business Process Designs (BPDs)
2700
Business Requirements to be met
1500
Employees directly impacted by the transformation across
Hydro One, Vertex & Inergi (11 lines of business, 27
5
CIS Business Functions
Customer Service
Customer
Information and
Contact
Management
Service Order and
Work Management
Service Order
Management
Metering
Meter Device
Management
Meter Data
Acquisition and
Storage
Billing and Payment
Bill Calculation
and Printing
Complex Billing
(Interval Metered)
Retail and
Wholesale Market
Wholesale Market
Settlements
Retailer Enrollment
and Billing
Conservation and
Demand
Management
Remittance
Processing
Credit and
Collections
CIS Systems
Telephony
IVR/
CTI
Inbound Correspondence
Fax
Mail
Reporting
CRM
Interaction Centre
iCare
Exception Management Application
Work Mgmt
PCAD
ORMS
Meter
FMS
MDUS &
WEB
Metering
Business Warehouse
Service Order and
Work Management
Email
Business Objects
Customer Service
Web
eCustomer /
TOU Portal
Autodialler
HES
Radix
IESO MDMR
Billing and Payment
Device Mgmt
Rates and Billing
Collections
& Financials
AMI Integration
EDM & Complex Billing
ERP
Formatting
Retail and
Wholesale Market
Archiving
Market
Intercompany Data Exchange - IDE(X)
EDM
Data Marts
Billing and Payment
80+ Interfaces to be built and tested
Project Costs
On Track
Cost Items
Cost
($Ms)
% of
Project
Labour / Services
HCL Axon
Hydro One
Inergi/Vertex
Subtotal
Hardware
Software
Commissioning and Other Support
Implementation Subtotal
Contingency (20%)
Interest & Overhead
Total Implementation Cost
Discovery Total
PROJECT TOTAL COST
$49.1
$14.2
$19.7
$83.0
46%
$10.0
$13.4
$21.3
$127.7
71%
$25.5
$17.5
$170.7
95%
$9.1
$179.8
9