The Higher Canadian Institute for Business
and Engineering Technology
Quality Assurance Unit
Course Specification
Course Title: Administrative Problem Solving
Course Code: BADM 320
I. Basic Course Information
Major or minor element ofprogram: Core
Department offering the course: Business
Academic level: 3rd level
Semester in which course is offered: Fall
Course pre-requisite(s): BADM 203
Credit Hours: 3
Contact Hours Through:
Lecture
3
Tutorial*
2
Practical*
0.0
Total
5
Approval date of course specification:September 2013
II. Overall Aims of Course
This course provides a background for managerial skills, communication skills. It also
develops the management experience of others. This course explores individual and
group problem solutions to a wide variety of management issues, models of decision
making and the differences between their approaches, decision making process, SWOT
analysis, how information system is useful for managers, Macro and micro
environmental analysis
III. Program ILOs covered by course
Program Intended Learning Outcomes (By Code)
Knowledge &
Intellectual Skills
Professional Skills
Understanding
K1, K2 ,K3 ,K4,
K5 , K6,
I1, I2,I8
P1, P5, P13
General
Skills
G.2, G.3, G.4, G.6,
G.9, G.10
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The Higher Canadian Institute for Business
and Engineering Technology
Quality Assurance Unit
Course Specification
IV. Intended Learning Outcomes of Course (ILOs)
a. Knowledge and Understanding
Upon completion of the course, students should be able to:
K.1Recognize the importance of creative problem solving?
K.2Explore the thinking styles.
K.3Adapt others' thinking styles.
K.4Identify common thinking patterns for jobs.
K.5Identify the natural Rational thinking
K.6Evaluate outcomes , and understanding outcome-based thinking.
K.7Calculate the deviation and gap.
b. Intellectual/Cognitive Skills
Upon completion of the course, students should be able to:
I.1
I.2
I.3
I.4
Practice creative and critical thinking skills continuously.
Diagram boundaries and constraints .
Integrate solutions for business problems.
Design a blueprint for an action plan.
c. Practical/Professional Skills
Upon completion of the course, students should be able to:
P.1 Convert creativity and analysis into practical application.
P.2 Deploy divergent and convergent thinking.
P.3 Drawing mind maps by presenting to different thinking minds
d. General and Transferable Skills
Upon completion of the course, students should be able to:
G1. Evaluate problems (people, process and technology)
G2. Analyze decisions
G3. Analyze business situations
G4. Distinguish between relevant and irrelevant information to make logical judgments.
G5. Exercise good judgment by making sound and well-informed decisions.
G6. Evaluate alternative solutions and select the best one based on available data.
G7. Apply crisis and stress management techniques
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The Higher Canadian Institute for Business
and Engineering Technology
Quality Assurance Unit
Course Specification
V. Course Matrix Contents
Main Topics / Chapters
Duration
(Weeks)
Information and Decision
Making
1
Decision-Making: The
2- Essence of the Manager’s
Job
1
3- Decision making styles
1
4- Swot analysis
2
5- PEST/PESTLE analysis
6- Brainstorming techniques
1-
K1, K2,
K3 ,K4
P2,P4
G1,G2,G3,G4
K4
I1,I3
G1,
G2,G3,G4,G5
K1, K2,
K3,K4
K4, K5,
K6]
I1, I2,
I3,I4
G6
1
K1
[I1, I2,]
1
K7
7 Midterm
1
8 Case studies practices
1
Decision making in the
world problem
2
10 Plan and organize& review
2
Net Teaching Weeks
13
9
Course ILOs Covered by Topic
(By ILO Code)
K&U
I.S.
P.S.
G.S.
all
P1,P3
K7
[ I1]
P3
K3
[I2]
[P1]
all
all
all
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The Higher Canadian Institute for Business
and Engineering Technology
Quality Assurance Unit
Course Specification
VI. Course Weekly Detailed Topics / hours / ILOs
Week
No.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Total
Hours
Sub-Topics
Apply problem solving steps and tools
Analyze information to clearly describe
problems
Identify appropriate solutions
Think creatively and be a contributing
member of a problem solving team
5.0
Contact Hours
Theoretical
Practical
Hours
Hours
3.0
2
5.0
3.0
2
5.0
5.0
3.0
2
2
Select the best approach for making
5.0
decisions
Create a plan for implementing,
5.0
evaluating, and following up on decisions
Midterm Exam
Avoid common decision-making
5.0
mistakes
Understand problem-solving
5.0
Make correct and timely decisions
5.0
Use problem solving model and toolkit
5.0
Use SWOT Analysis
5.0
Make good group decisions
5.0
Avoid common decision-making
5.0
mistakes
Final Exam
Total Teaching Hours
65
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
3.0
2
2
2
2
2
2
2
2
2
2
Teaching/Learning
Method
Selected
Method
VII. Teaching and Learning Methods
Lectures & Seminars
Tutorials
Computer lab Sessions
Practical lab Work
Reading Materials
Web-site Searches
Research & Reporting
Problem Solving /
Problem-based Learning
Projects
Independent Work


Group Work

Course ILOs Covered by Method (By ILO Code)
K&U
all
all
Intellectual
Skills
all
all
Professional
Skills
all
all




General
Skills
G1, G2,G3
K1,K2
,K3,K4,K5
K5
all
K1, K2, K4,
K5,K6
all
all
P1
all
I1,
P1
G4,G5,G6,G7
Case Studies
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The Higher Canadian Institute for Business
and Engineering Technology
Quality Assurance Unit
Course Specification

Presentations
Simulation Analysis
K5
I1, I2
P1
Others (Specify):
Selected
Method
VIII. Assessment Methods, Schedule and Grade Distribution
Course ILOs Covered by Method
(By ILO Code)
Assessment
Method
K&U
I.S.
P.S.
G.S.
Assessment
Weight /
Percentage
Week
No.
Midterm Exam
Final Exam
Quizzes
Course Work
Report Writing
Case Study
Analysis
Oral
Presentations
Practical
Group Project




All
All
All
All
All
All
I1, I2
All
All
20%
50%
5%
5%
7
15
4

K5
I1
P1
5%
13,14
Individual Project

K1,K2,
K3,K4
K5
I1, I2
P1
Others (Specify):
Assignment

All
All
All
All
10%
5%
IX. List of References
RequiredText Books
Zvi Bodie, A. K. Administrative Problem Solving ,Author:U.S:
MCGRAW HILL BOOK Company, 2009.
Course notes

Recommended books 
Periodicals, Web sites, 
etc …
X. Facilities required for teaching and learning
List the facilities required
 White board
 Data show
Course coordinator: Dr. Sherifasherif
Head of Department: Dr. Dina Kreema
5
The Higher Canadian Institute for Business
and Engineering Technology
Quality Assurance Unit
Course Specification
Date: September 2013
6