Practical Training for
Carers
Facilitator Guide
Resources and Support in South
Australia
Contents
Facilitator Guide
Workshop - 4 hours
BEFORE YOU BEGIN
HOW TO USE THE FACILITATOR’S GUIDE ........................................................................ 3
MATERIALS REQUIRED ........................................................................................................... 4
SYMBOLS USED IN THE FACILITATOR’S GUIDE .............................................................. 5
FACILITATOR GUIDE
RESOURCES AND SUPPORT IN SOUTH AUSTRALIA INTRODUCTION ...................... 6
ALL TOPICS – DIRECTORIES FOR SEARCHING ONLINE, SERVICES FOR CARERS,
ASSISTIVE TECHNOLOGY, MENTAL HEALTH ADVOCACY ............................................ 8
RECAP......................................................................................................................................... 15
ACTIVITIES ............................................................................................................................... 16
STATION 1
DISABILITY SERVICES INFORMATION .................................................. 17
STATION 2
BENEFITS, CONCESSIONS AND LOW-COST SERVICES ...................... 21
STATION 3
PROVIDE DAY OPTION PROGRAM LOOK BOOK ................................ 26
STATION 4
SHINE SA INFORMATION SHEET ............................................................. 28
STATION 5
DISABILITY INFORMATION RESOURCE CENTRE............................... 31
Please note:
This course is independently managed by Interwork Ltd and funded by a grant from the Australian Government
Department of Families, Housing, Community Services and Indigenous Affairs.
The opinions, comments and/or analysis expressed in this document are those of the author or authors and do not
necessarily represent the views of the Minister for Disability Reform and cannot be taken in any way as expressions of
government policy.
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HOW TO USE THE FACILITATOR’S GUIDE
Here are some helpful hints to assist you in using this guide:
1. Page Setup- Each page has two columns. The left column contains the current
slide number and image plus the workbook page and symbol. The right column
contains the segment title, description and activity instructions.
2. Instructions- describe what you are doing and explaining. It also explains what the
learner is doing.
Italicized text- This is scripted text of what the facilitator may say.
3. Timing- The time estimates are printed for each segment. The time required varies
with the group size and your experience. Times should be changed to suit learner
and facilitator requirements. You can always ask the group when they would like
to break.
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MATERIALS REQUIRED
Facilitator’s guide
 Participant workbook (1 per person)
 Computer, Power Point, Projector, cord/s and power board/s
 USB with Power Point
 Name tags (blank, 1 per participant)
 Clock/timer
 Coloured Markers
 Pens (1 per participant)
 Flipchart stand, paper and markers
 Attendance Sheet
 Participant Evaluation
 Lap top x 1
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SYMBOLS USED IN THE FACILITATOR’S GUIDE
#
image
SLIDE NUMBER AND IMAGE
Pge
PARTICIPANT WORKBOOK
PARTNER ACTIVITY
GROUP ACTIVITY
BREAK TIME
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RESOURCES AND SUPPORT IN SOUTH AUSTRALIA
INTRODUCTION
Note to Facilitator: The objective of this session is to provide an overview of the
resources available in your state, provide information on how to access the resources and
support, engage guest speakers to come and talk about their services, and allow
participants to do complete activities to seek out information.
It is important to prepare this session is advance. You will need to contact and engage
Guest Speakers. Check the resources in the participant handbook and PowerPoint to
ensure they are current and up-to-date. Then update the PowerPoint and participant
handbook to reflect any changes you may need to make.
On the day of the session, you will need to set up the room so you have access to the
internet for one of the activities and all the material is printed ready for distribution.
Introduction to the session TOTAL TIME: 20 Minutes
Ice Breaker (10 minutes)
Facilitator to start with an Ice Breaker of their choice
Tell participants approximate break times and finish time for the
day.
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SLIDE 1
Introduction to session (5 minutes)

Facilitator to give a brief description of the module, how
this fits in to the Carer Training Program and using the
Participant Workbook as a reference.

Facilitator to say: “This session is all about what resources
and support are available to you as a Carer. The
information provided and guest speakers is meant to
increase your awareness of what options may be available
in the community”.

TOPICS:
o
o
o
o
o
Directories for searching online
Services for Carers
Assisted Technology
Mental Health
Advocacy Services
SLIDE 2
Overview of session content (5 minutes)

Facilitator to discuss who the Guest Speakers are that are
attending the session, questions that you may ask the Guest
Speakers, How the activities will fit in to the session (work
in partners or individually)
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ALL TOPICS – DIRECTORIES FOR SEARCHING
ONLINE, SERVICES FOR CARERS, ASSISTIVE
TECHNOLOGY, MENTAL HEALTH ADVOCACY
TOTAL TIME: 2 hour 30 minutes (includes 1 hour of activities)
Directories for Searching Online (2 minutes)

Introduce the topic- there are a number of directories
online, we have outlined three.
SLIDE 4
Directories for Searching Online (5 minutes)

Read through slide

Navigate website and discuss. When navigating website
show participants ‘home page’ and information you can
source from the website. Allow participants to ask what
they would like to see on the website.
SLIDE 5
Directories for Searching Online (5 minutes)

Read through slide

Navigate website and discuss. When navigating website
show participants ‘home page’ and information you can
source from the website. Allow participants to ask what
they would like to see on the website.
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SLIDE 6
Directories for Searching Online (5 minutes)

Read through slide

Navigate website and discuss. When navigating website
show participants ‘home page’ and information you can
source from the website. Allow participants to ask what
they would like to see on the website.
SLIDE 7
Services for Carers (2 minutes)

Read through slide

Introduce the topic- explain that we are covering three
websites.
SLIDE 8
Carer Services (5 minutes)

Read through slide

Navigate website and discuss. When navigating website
show participants ‘home page’ and information you can
source from the website. Allow participants to ask what
they would like to see on the website.
SLIDE 9
Carer Services (10 minutes)

Read through slide

Navigate website and discuss. When navigating website
show participants ‘home page’ and information you can
source from the website. Allow participants to ask what
they would like to see on the website.
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SLIDE 10
Carer Services (5 minutes)

Read through slide

Navigate website and discuss. When navigating website
show participants ‘home page’ and information you can
source from the website. Allow participants to ask what
they would like to see on the website.
SLIDE 11
Assisted Technology (2 minutes)

Introduce the topic- explain how we have chosen 3
services but there are more and sometimes you may even
chose to research organisations overseas.
SLIDE 12
What is Assistive Technology (2 minutes)

Read through slide and discuss
SLIDE 13
Assistive Technology (5 minutes)

Read through slide

Navigate website and discuss. When navigating website
show participants ‘home page’ and information you can
source from the website. Allow participants to ask what
they would like to see on the website.
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SLIDE 14
Assistive Technology (5 minutes)

Read through slide

Navigate website and discuss. When navigating website
show participants ‘home page’ and information you can
source from the website. Allow participants to ask what
they would like to see on the website.
SLIDE 15
Assistive Technology (5 minutes)

Read through slide

Navigate website and discuss. When navigating website
show participants ‘home page’ and information you can
source from the website. Allow participants to ask what
they would like to see on the website.
SLIDE 16
Mental Health (2 minutes)

Introduce the topic- explain that there are a number of
websites for mental health but we have highlighted three
in this session.
SLIDE 17
Mental Health (5 minutes)

Read through slide

Navigate website and discuss. When navigating website
show participants ‘home page’ and information you can
source from the website. Allow participants to ask what
they would like to see on the website.
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SLIDE 18
Mental Health: (5 minutes)

Read through slide

Navigate website and discuss. When navigating website
show participants ‘home page’ and information you can
source from the website. Allow participants to ask what
they would like to see on the website.
SLIDE 19
Mental Health (5 minutes)

Read through slide

Navigate website and discuss. When navigating website
show participants ‘home page’ and information you can
source from the website. Allow participants to ask what
they would like to see on the website.
SLIDE 20
Advocacy Services: (2 minutes)

Introduce the topic- explain that there are a number of
services but we have chosen to highlight 3.
SLIDE 21
What is Advocacy (2 minutes)

Read through slide and discuss
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SLIDE 22
Advocacy Services (5 minutes)

Read through slide

Navigate website and discuss. When navigating website
show participants ‘home page’ and information you can
source from the website. Allow participants to ask what
they would like to see on the website.
SLIDE 23
Advocacy Services (5 minutes)

Read through slide

Navigate website and discuss. When navigating website
show participants ‘home page’ and information you can
source from the website. Allow participants to ask what
they would like to see on the website.
SLIDE 24
Advocacy Services (5 minutes)

Read through slide

Navigate website and discuss. When navigating website
show participants ‘home page’ and information you can
source from the website. Allow participants to ask what
they would like to see on the website.
SLIDE 25
Activities (50 minutes)

Partner Activity: Facilitator to introduce activity.
Facilitator to ask participants to move around table to ‘set
up’ workstations on different services

Each workstation will be numbered. Each workstation
will have Question sheet and resources relevant to the
question sheet (facilitator has printed and prepared
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earlier).

Each group has ten minutes to work through activity then
move on to next workstation
GUEST SPEAKERS
(Allow 20 minutes per speaker)

Guest Speakers may be organised to come throughout the
session, if there are long breaks between speakers,
participants can continue the activities. It is the
responsibility of the Facilitator to organize Guest
Speakers to fit in to the session time.

Ideas for Guest Speakers- Carers SA, DACSSA, Help at
Home, Disability SA.
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RECAP
TOTAL TIME: 10 minutes
SLIDE 26
Review and summarise the session (10 minutes)

Facilitator to discuss the module and ask for
feedback/evaluation
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ACTIVITIES
Activities are based on services on South Australia
Facilitator to set up five work stations.
1.
2.
3.
4.
5.
Disability Services provided by Government
Benefits, concessions and low-cost services for people with disability
Day option programs
SHine SA
Disability Information Resource Centre SA
Each station should have
 Pamphlets, resources related to service/services in South Australia.
 A question sheet per group should be left at each station.
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STATION 1
Disability Services Information
Provide an information sheet
What are the general services that disability services provide?
Answer:

early childhood services, and developmental services for children and young
people

service assessment, planning, coordination and advice

support in the family home or a person’s own home

support with personal care

support for carers, including foster carers (for example advice, training,
respite care, emergency support)

support and advice to manage difficult behaviour

fully supported live-in accommodation services

supported day-time activities

access to equipment and aids, such as wheelchairs and ramps

therapy services, for example physiotherapy, occupational therapy, speech
therapy, music therapy, psychology

specialist clinics and other specialist community health support services.
What is the eligibility criteria for Disability Services?
Answer:

Anyone can phone us on 1300 786 117 for information or to make a
referral.

In addition to information services, people with disability and their families
may be able to receive some brief assistance from us without completing
an eligibility assessment.

To receive further help from us, people with disability must be eligible to
receive our services. To be eligible, they must have major difficulties
managing daily activities and need the support of a specialist disability
agency. People we can assist are:
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o children under five years of age who have significant global
developmental delay
o people with intellectual disability
o people diagnosed with Autism Spectrum Disorder (autism or
Asperger syndrome)
o children* and adults with acquired brain injury (ABI). This includes
injuries resulting from events such as a stroke or car accident
o children* and adults who have a physical or neurological condition
that cannot be resolved with medical treatment. This includes
conditions such as multiple sclerosis, motor neurone disease and
spinal injury
What is ASSIST?
Answer:

ASSIST provides services that help improve the wellbeing and quality of
life of adults with disability. ASSIST staff provide support to people living in
their own homes and to people who live in supported accommodation.
Staff can assist with advice about specialist areas such as mobility,
communication, mealtime management, daily living and emotional
wellbeing. This may include the provision of equipment. Teams are
located in the metropolitan area but provide advice and professional
support to staff in country South Australia.
What services does the Centre for Disability Health Provide?
Answer:

This Centre offers specialist health consultancy services. Specialists can
work with local GPs (general practitioners) and other health services to
increase the capability of all health services. The Centre offers specialist
clinical services through its clinics including medical, dental, neurological,
psychiatric, psychological, dietetics and podiatry services.

The North East Clinic in Modbury is available to clients living in the
community and within our accommodation services. The Centre
specialises in services for people with intellectual disability and also for
people with acquired brain injury, physical or neurological disability.
For more information, phone 8397 8100 (fax 8397 8199).
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What are the different types of accommodation services
provided through Disability Services?
Answer:

community-based supported accommodation services

campus-based services including Strathmont Centre and Highgate Park

aged care services at Northgate and Highgate

services during the day for example NorthLink, day options and
pre-vocational activities

after hours services, including crisis response and provision of emergency
services. For after hours emergency support, phone 8372 1414.
What is the Exceptional Needs Unit and what services do they
provide?
Answer:

The Exceptional Needs Unit may be able to assist people with
exceptionally high and complex needs. The Unit helps people who may be
in contact with multiple agencies, have fallen through gaps in the service
system or are homeless. This includes people with mental health
conditions or chronic health problems, disability, or a combination of these.
Those assisted are usually unable to live independently or safely in the
community or may be experiencing significant behavioural problems.
Services include:
o
o
o
o
o
Comprehensive needs assessment and advice
Management Assessment Panel (MAP)
Supported Residential Facilities (SRF) Assessment Team
Homelessness Support Program
Transition funding for clients with exceptional needs
o Help to access other services.
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STATION 2
Benefits, Concessions and Low-Cost Services
What are some of the payment benefits available through
Centrelink for People with Disability and Carers?
Answer:

There are Centrelink benefits and payments for which people with
disability, and their carers, may be eligible:
o Disability Support Pension
o Carer payments. Payments vary depending on whether you are
caring for an adult or child and on how much care is provided. They
include:



Carer payment, when the person receiving care has a
severe disability or medical condition or is frail aged
Carer Allowance (child or adult)
Carer Supplement
o Assistance for Isolated Children Scheme
o Mobility Allowance
o Pensioner Education Supplement
o Education Entry Payment
o Rent Assistance
o Bereavement Allowance.
Explain one of the benefits available for people with a disability
who would like to study?
Answer:

Centrelink
o Centrelink provides benefits to help meet educational costs for
people with disability and their carers, including Mobility Allowance,
Pensioner Education Supplement, Assistance for Isolated Children
Scheme and Education Entry Payment. Contact Centrelink (refer
above).
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
School Card
o The School Card program helps parents on low incomes with
school fees for both government and non-government schools. You
can find out more by visiting the Department of Education and
Children’s Services (DECS) website at http://www.decd.sa.gov.au.

University scholarships
o Scholarships are available for students with disability, through
Adelaide University, Flinders University and UniSA (for example,
the Sir Charles Bright Scholarship Trust). Information is available
on the university websites at:
o Adelaide—http://www.adelaide.edu.au/scholarships
o Flinders—http://www.flinders.edu.au/enrolling/feeinformation/scholarships.cfm
o UniSA—http://www.unisa.edu.au/scholarship/
What is a Companion Card?
Answer:

People with a permanent disability may be eligible for this card if they
need a carer to attend recreational/leisure events with them. The card
allows free entry for a carer at participating venues. The card also allows
free travel for a carer on public transport when they are with the card
holder who has a valid metro ticket. Phone 1800 667 110 (free call) or
download an application form at http://www.sa.companioncard.asn.au
If you have a disability are you entitled to free ambulance cover?
Explain.
Answer:

The only pension card in South Australia with entitlement to free
ambulance cover is a Department of Veterans’ Affairs Gold Card.
Reduced cost ambulance cover is available to holders of a Health Care
Card. Do not assume you have ambulance cover if you have a Health
Care Card or other Centrelink card. Phone the South Australian
Ambulance Service on 1300 136 272 or visit
http://www.saambulance.com.au.
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What assistance is available for people with disability in housing
and accommodation?
Answer:

Centrelink Rent Assistance
o Details about how to contact Centrelink are included on page one.

Housing SA Rental Assistance
o This program helps people on low incomes, and others, who are in
housing crisis. Eligible people can get help with rent and bonds in
various ways. Phone 131 299 or visit any Housing SA office for
more information.

Homestart Finance
o Homestart is a South Australian Government backed lender
providing home loans for low to moderate income earners. Loans
are provided to eligible adults, from young first home buyers
through to seniors. Phone 8203 4000 (metropolitan) or
1300 636 878 (regional and interstate) for more information or visit
http://www.homestart.com.au
Name two services available for people with disability for
transport and parking. Explain the service.
Answer:

Adelaide Metro
o Adelaide Metro Infoline and Infocentre
Adelaide Metro gives free information about travelling by public
transport. Plan your journey by phoning the Infoline on 1300 311
108 or 8210 1000 or 1800 182 160 (TTY 8303 0844). Visit the
Infocentre on the corner of King William Street and Currie Street in
Adelaide or visit http://www.adelaidemetro.com.au to use the online
journey planner tool.
Get more information about Adelaide Metro’s accessible transport
by calling the Infoline numbers above or downloading brochures
from the website address above—select Accessible Transport, then
Helping People with Disabilities.

Mobility Pass
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o This pass is available to people with disability who cannot manage
ticket validating machines. Visit the website as described above

Travel Pass—vision impairment
o The Travel Pass for a Person with Vision Impairment entitles the
holder to unlimited free travel on Adelaide Metro regular bus, train
and tram services. Visit the website as described above.

Companion Card
o People with a permanent disability may be eligible for this card if
they need a carer to attend recreational/leisure events with them.
See page 3.

Air travel
o The Qantas Carer Concession Card is for people with disability
requiring full-time assistance from a carer whilst on a plane.
Cardholders and their carers can receive a discount on flights.

NICAN - a national disability information service
o Phone NICAN for more information and an application form on (02)
6241 1220 (free call/TTY 1800 806 769).

Australian Disability Parking Permit
o You may be eligible for an Australian Disability Parking Permit if it is
very difficult for you to use public transport.
o You can have a temporary Disability Parking Permit if your disability
is likely to last for more than six months but is not permanent.
o An application form is available from
http://www.sa.gov.au/disability/parking. A general practitioner (GP)
is required to fill in some parts of the form. Send the completed
form to Service SA (GPO Box 1533, Adelaide SA 5001) with the
required fee.
o e 13 10 84 if you have any questions about the permit.

Local Councils
o Most local councils have community services, primarily for their
elderly residents. Services may include community bus services,
transport to/from medical appointments, or someone to transport
you and help with shopping. Phone your local council or visit the
Local Government Association website at
http://www.lga.sa.gov.au/site/page.cfm?u=210.

Patient Assistance Transport Scheme
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o The South Australian Patient Assistance Transport Scheme (PATS)
provides financial reimbursement to country patients and approved
escorts. The scheme covers some of the cost of travel and
accommodation when travel is over 100 kilometres (each way) to
receive specialist medical treatment unavailable at the nearest
health centre. Contact your Regional Health Service or ask your GP
for more information. The forms and more information are available
on the website at http://www.countryhealthsa.sa.gov.au, go to
Services and select Patient Assistance Transport Scheme.

Rail travel
o People with a Commonwealth Pension Card or a Seniors Health
Card are eligible for substantial discounts with Great Southern Rail
(that is, The Ghan, The Indian Pacific and The Overland trains).
People with a South Australian Seniors Card are eligible for other
discounts. Phone 132 147 or visit http://www.gsr.com.au.

South Australian Transport Service
o The Australian Red Cross provides transport to and from medical
appointments for people unable to use any other means of
transport; this covers people with disability, those who are frail aged
and their carers. There is an annual $25 fee and passengers are
asked to make a donation of $8 for one zone transport to $12–15
for two zones transport. Phone 8100 4583 (metro) or 1800 246 850
(free call) for more information.

Taxi Fare Subsidy Scheme
o To apply for this service you will need a form called “Application for
Transport Assistance”. This form is available from all doctors'
surgeries or visit http://www.sa.gov.au (search for “taxi fare”).
o Ask your doctor to fill out this form and sign it. When it’s filled in
correctly, send it along with two signed passport-sized photos of
yourself to SATSS Data Processing (GPO Box 2830, Adelaide SA
5001). For assistance, phone 1300 360 840.
o The taxi voucher saves you money but doesn't pay for all of your
fare.
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STATION 3
Provide Day Option Program Look Book
How many day option services are available in South Australia?
Answer:

20
What is the aim of a Day Option Program?
Answer:

Support a young person’s transition from school to adult life

Provide participants with opportunities to develop peer relationships, in
a welcoming and comfortable environment

Support participants in their development and enhancement of skills,
taking into account their own individual goals

Provide choice and access to a wide range of programs throughout the
State.
In general what are the minimum requirements of staff members
for Day Option Programs?
Answer:

Minimum requirements: Certificate III in Disability Studies or equivalent

Senior First Aid

National Police clearance

Manual Handling

Medication and credentials specific to individual clients.
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Choose a day option service that may be appropriate for the
person you are supporting (if you cannot find a service of
interest). Find the following information:
Eligibility criteria:
Description of program:
Hours of Program:
Why have you chosen this service?
Answer:

Responses will vary

Check the Day Option Program Look Book
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STATION 4
SHine SA Information Sheet
Services Provided at SHine SA
Information sheet, Sexual Health Services for People with a Disability
Describe SHine SA in a paragraph
Answer:

SHine SA is the lead sexual health agency in South Australia. We work in
partnership with government, health, education and community agencies and
communities to improve the sexual health and wellbeing of South Australians.
o
SHine SA provides:
o prevention, promotion and education programs that build the
capacity of communities in greatest need
o professional education programs that build the capacity of workers
across all sectors
o clinical services targeting communities with health inequalities and
poor sexual health
o therapeutic counseling services targeting individuals unable to
afford private providers
o information about sexual health and wellbeing
o resources and library services accessible to workers and the
community
o opportunities for partnerships with workers, governments and
agencies
o individuals and workers links to relevant services and supports
o leadership and advocacy for sexual health
o opportunities for participation by our communities of interest
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What is the fee for accessing SHine SA services?
Answer:

‘An annual fee of $20 ($10 concession), which can be negotiated, applies
to clinic appointments, sexual health counselling and individual education
programs.’
Who is responsible for the relationships and sexual health
education of people with disability?
Answer:
Parents, siblings, teachers and support workers are usually responsible for the
relationships and sexual health education of people with disabilities. Shine SA
aims to build the ability of these people to provide effective education and
support.
How do SHine SA’s therapeutic services assist people with
disability? Explain:
Answer:
Quote: Shine SA Therapeutic Counselling
SHine SA offers a limited therapeutic counselling service, provided by
professional sexual health counsellors.
This service is available to people living with a disability. (cont….)
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People living with some disabilities will not benefit from sexual health
counselling (and the service should not ne used as a substitute for basic
sexual education or case work).
Counselling is provided for concerns such as: different levels of sexual
desire, sexual identity, sexual issues related to disability, or those arising
from sexual assault or child sexual abuse.
Clients can come alone, with a support person or a partner. Rural clients
can phone to arrange for a telephone counselling appointment.
Where is SHine SA’s library and resource centre located?
Answer:
GP Plus Health Care Centre
64c Woodville Road
Woodville
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STATION 5
Disability Information Resource Centre
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Think of your local neighbourhood (if you are doing this activity
in partners, choose 1 area). Using the Disability Information
Resource Centre (DIRC) identify and describe two possible
community-based activities that could be undertaken in the area
for people with disability. The activities should be identified
geographically as well as with relevant contact details and
eligibility criteria outlined.
Area:
Service Name 1
Location
Contact details
Eligibility Criteria
Description
Service Name 2
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Location
Contact details
Eligibility Criteria
Description
Answer:
Responses will vary, check DIRC for answers
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