Record of Achievement
for
Personal Learning and Thinking Skills
Driving Goods Vehicles Level 2
Candidate Name: _________________
September 2010 Version 2
Introduction
All apprenticeship frameworks must specify the outcomes which an apprentice is to achieve in the
six Personal Learning and Thinking Skills (PLTS) listed below and how they are evidenced.
Achievement of PLTS must be based on evidence that is subject to quality assurance. This Record
of Achievement is based on quality assured evidence within the Driving Goods Vehicles
qualification. The six PLTS and their outcomes include:






Independent enquiry
Creative thinking
Reflective learning
Team working
Self management
Effective participation
PLTS must be formally assessed. However, Skills for Logistics considers assessment of units
within the Driving Goods Vehicles qualification provides relevant evidence for the achievement of
PLTS. To this end, examples of where and how this evidence occurs and can be assessed, is
provided within this document. However, assessors may decide to use alternative evidence, which
is perfectly acceptable and should be recorded within this Record of Achievement. Skills for
Logistics does not require PLTS to be accredited.
Although PLTS are referenced and mapped to QCF units within the Driving Goods Vehicles
qualification, assessors should be flexible in their interpretation to avoid discrimination against
those with a learning difficulty. For example care should be taken to ensure that interpretation of
references to ‘speaking and listening’ are inclusive, as far as possible, of those with speech and
hearing difficulties.
PLTS should be assessed alongside the candidate’s assessment for the Driving Goods Vehicles
qualification and once achieve should be recorded on the following record sheets.
1
Driving Goods Vehicles
Record of Achievement for PLTS – Independent Enquirers
PLTS Criteria
IE 1 To identify questions to answer and
problems to resolve
IE 2 Plan and carry out research,
appreciating the consequence of
decisions
IE 3 Explore issues, event or problems
from different perspectives
IE 4 Analyse and evaluate information,
judging its relevance and value
Suggested source of evidence
within Qualification
Assessor devised
alternative source of
evidence
Unit A/601/9451 - Obtain information
on the collection and/or delivery of
loads
1.4 Explain the appropriate action to
take, in order to deal with identified
problems
Unit A/601/9451 - Obtain information
on the collection and/or delivery of
loads
1.3 Identify problems that can occur
when obtaining information on the
collection and/or delivery of loads
Unit A/601/9451 - Obtain information
on the collection and/or delivery of
loads
1.4 Explain the appropriate action to
take, in order to deal with identified
problems
Unit A/601/9451 - Obtain information
on the collection and/or delivery of
loads
1.2 Explain the required information
on the load to include:
• the type of information for the load
• where the information can be found
• destination and schedule and any
recent information that could affect
the destination and schedule
2
Driving Goods Vehicles
Unit within
qualification where
alternative evidence
occurred
Method
of
assessment
Date
achieved
PLTS Criteria
IE 5 Consider the influence of
circumstances, beliefs and feelings on
decisions and events
IE 6 Support conclusions, using reasoned
arguments and evidence
Suggested source of evidence
within Qualification
Assessor devised
alternative source of
evidence
Unit within
qualification where
alternative evidence
occurred
• requirements for loading and
unloading
• requirements for collections
Unit A/601/9451 - Obtain information
on the collection and/or delivery of
loads
1.3 Identify problems that can occur
when obtaining information on the
collection and/or delivery of loads
Unit A/601/9451 - Obtain information
on the collection and/or delivery of
loads
1.1 Explain the relevant
organisational policies and
procedures, in relation to obtaining
information on the collection and/or
delivery of the load, that relate to:
• health, safety and security
• legal requirements
• operating requirements
• monitoring requirements
I confirm that this candidate has achieved the PLTS for Independent Enquirers.
Assessor name _________________ Assessor signature ____________________ Date ________________________
3
Driving Goods Vehicles
Method
of
assessment
Date
achieved
Record of Achievement for PLTS – Creative thinkers
PLTS Criteria
Suggested source
within Qualification
CT 1 Generate ideas and explore
possibilities
Y/601/7920 - Contribute to the
provision of customer service in
logistics operations
1.3 Describe the importance of
• promoting the organisation’s image
positively
• effective communication
• good customer service
Y/601/9456 - Make an effective
contribution to a business in the
logistics sector
1.1 Explain the relevant
organisational policies and
procedures, in relation to making an
effective contribution to a business in
the logistics sector, that relate to:
• health, safety and security
• personal protective equipment
• your work role
• quality standards
D/601/9457 - Plan the route and
timings for the collection and delivery
of goods
1.5 Identify problems that can occur
when planning the route and timings
for the collection and delivery of
goods
CT 2 Ask questions to extend their
thinking
CT 3 Connect their own and others’ ideas
and experiences in innovative ways
of evidence
Assessor devised
alternative source of
evidence
1.6 Explain the appropriate action to
take, in order to deal with identified
4
Driving Goods Vehicles
Unit within
qualification where
alternative evidence
occurred
Method
of
assessment
Date
achieved
problems
CT 4 Question their own and others’
assumptions
CT 5 Try out alternatives or new solutions
and follow ideas through
CT 6 Adapt ideas as circumstances
change
Y/601/9456 - Make an effective
contribution to a business in the
logistics sector
1.2 Identify own reporting line and
the work roles of colleagues
D/601/9457 - Plan the route and
timings for the collection and delivery
of goods
1.3 Explain the impact that the
following factors have on route
planning
• restrictions on the load
• vehicle dimensions and weight
• requirements to plan alternative
routes
• road restrictions on selected route
• load restrictions on selected route
• journey times
• facilities at stopping points
• estimation of driving distances
• effective use of driving time
• legislation in relation to driver’s
hours
Y/601/9456 - Make an effective
contribution to a business in the
logistics sector
1.6 Describe how misunderstandings
and conflict in working relationships
may be resolved constructively
I confirm that this candidate has achieved the PLTS for Creative thinking.
Assessor name _________________ Assessor signature ____________________ Date ________________________
5
Driving Goods Vehicles
Record of Achievement for PLTS – Reflective learners
PLTS Criteria
Suggested source
qualification
of
evidence
within
the
RL 1 Assess themselves
and others, identifying
opportunities and
achievements.
The learner is given the opportunity to assess their
progress towards the achievement of the apprenticeship.
They should be encouraged to identify opportunities to
develop their skills and knowledge in Driving Goods
Vehicles and discuss with their supervisor/assessor
when they feel they have made progress in this area.
They may also be invited to assess how their peers are
progressing towards certain tasks.
RL 2 Set goals with
success criteria for their
development and work
This will be covered by the development of the individual
learning plan.
RL 3 Review progress,
acting on outcomes
This will be covered by the quarterly reviews.
RL 4 Invite feedback
and deal positively with
praise, setbacks and
criticism
During a progress review, a learner should be
encouraged to invite feedback on their performance and
achievement towards goals set. Part of the process will
inevitably include receiving praise, discussing setbacks
and dealing with criticism.
RL 5 Evaluate
experiences and
learning to inform future
progress
As part of the review process, the learner must evaluate
the learning experience and discuss with their
supervisor/assessor. This will enable them both to plan
future goals.
RL 6 Communicate their
learning in relevant ways
for different audiences
The learner will need to communicate progress (or lack
of) to their employer/supervisor and assessor.
Assessor devised
alternative source of
evidence
I confirm that this candidate has achieved the PLTS for Reflective learners.
Assessor name _________________
Assessor signature ____________________
6
Driving Goods Vehicles
Unit within
qualification where
alternative
evidence occurred
Date ______________________
Method
of
assessment
Date
achieved
Record of Achievement for PLTS – Team workers
PLTS Criteria
Suggested source of evidence
within the qualification
TW 1 Collaborate with other to work
towards common goals
Y/601/7290 - Contribute to the
provision of customer service in
logistics operations
1.1 Explain the relevant
organisational policies and
procedures, in relation to the
provision of customer services in
logistics operations, that relate to:
• health, safety and security
• personal protective equipment
• maintaining effective customer
relations
• personal appearance and hygiene
• reporting procedures and systems
• recording information
• confidentiality
• complaints
Y/601/9456 - Make an effective
contribution to a business in the
logistics sector
1.6 Describe how
misunderstandings and conflict in
working relationships may be
resolved constructively
Y/601/9456 - Make an effective
contribution to a business in the
logistics sector
1.2 Identify own reporting line and
the work roles of colleagues
1.3 Describe methods for improving
TW 2 Reach agreements, managing
discussion to achieve results
TW 3 Adapt behaviour to suit different
roles and situations, including leadership
roles
Assessor devised
alternative source of
evidence
7
Driving Goods Vehicles
Unit within
qualification where
alternative evidence
occurred
Method
of
assessment
Date
achieved
TW 4 Show fairness and consideration to
others
TW 5 Take responsibility, showing
confidence in themselves and their
contribution
TW 6 Provide constructive support and
feedback
personal work performance
1.4 Describe methods for identifying
learning needs
Y/601/9456 - Make an effective
contribution to a business in the
logistics sector
1.5 Explain the importance of
supporting colleagues and the
difference it makes to productivity
Y/601/9456 - Make an effective
contribution to a business in the
logistics sector
1.2 Identify own reporting line and
the work roles of colleagues
Y/601/7920 - Contribute to the
provision of customer service in
logistics operations
1.5 Describe the implications of:
• a negative image on your
organisation
• poor communication
• poor customer service
1.6 Describe:
• own role in dealing with customer
complaints and
• the limits of your responsibility
I confirm that this candidate has achieved the PLTS for Team workers.
Assessor name _________________
Assessor signature ____________________
8
Driving Goods Vehicles
Date ______________________
Record of Achievement for PLTS – Self managers
PLTS Criteria
Suggested source
of
within the qualification
SM 1 Seek out challenges or new
responsibilities and show flexibility
when priorities change
D/601/9457 - Plan the route and
timings for the collection and delivery
of goods
1.2 Explain how to use route planning
resources
D/601/9457 - Plan the route and
timings for the collection and delivery
of goods
1.3 Explain the impact that the
following factors have on route
planning
• restrictions on the load
• vehicle dimensions and weight
• requirements to plan alternative
routes
• road restrictions on selected route
• load restrictions on selected route
• journey times
• facilities at stopping points
• estimation of driving distances
• effective use of driving time
• legislation in relation to driver’s hours
D/601/9457 - Plan the route and
timings for the collection and delivery
of goods
1.2 Explain how to use route planning
resources
SM 2 Work towards goals, showing
initiative, commitment and
perseverance.
SM 3 Organise time and resources,
prioritising actions
evidence
Assessor devised
alternative source of
evidence
1.3 Explain the impact that the
following factors have on route
9
Driving Goods Vehicles
Unit within
qualification where
alternative evidence
occurred
Method
of
assessment
Date
achieved
SM 4 Anticipate, take and manage
risks
planning
• restrictions on the load
• vehicle dimensions and weight
• requirements to plan alternative
routes
• road restrictions on selected route
• load restrictions on selected route
• journey times
• facilities at stopping points
• estimation of driving distances
• effective use of driving time
• legislation in relation to driver’s hours
1.4
D/601/9457 - Plan the route and
timings for the collection and delivery
of goods
1.1 Explain the relevant organisational
policies and procedures, in relation to
planning the route and timings for the
collection and delivery of loads, that
relate to:
• health, safety and security
• personal protective equipment
• legal requirements
• operating requirements
1.3 Explain the impact that the
following factors have on route
planning
• restrictions on the load
• vehicle dimensions and weight
• requirements to plan alternative
routes
• road restrictions on selected route
• load restrictions on selected route
• journey times
10
Driving Goods Vehicles
SM 5 Deal with competing pressures,
including personal and work-related
demands
• facilities at stopping points
• estimation of driving distances
• effective use of driving time
• legislation in relation to driver’s hours
D/601/9457 - Plan the route and
timings for the collection and delivery
of goods
1.3 Explain the impact that the
following factors have on route
planning
• restrictions on the load
• vehicle dimensions and weight
• requirements to plan alternative
routes
• road restrictions on selected route
• load restrictions on selected route
• journey times
• facilities at stopping points
• estimation of driving distances
• effective use of driving time
• legislation in relation to driver’s hours
1.5 Identify problems that can occur
when planning the route and timings
for the collection and delivery of goods
1.6 Explain the appropriate action to
take, in order to deal with identified
problems
SM 6 Respond positively to change,
seeking advice and support when
needed
D/601/9457 - Plan the route and
timings for the collection and delivery
of goods
1.6 Explain the appropriate action to
take, in order to deal with identified
problems
11
Driving Goods Vehicles
SM 7 Manage their emotions, and build
and maintain relationships
D/601/9457 - Plan the route and
timings for the collection and delivery
of goods
1.6 Explain the appropriate action to
take, in order to deal with identified
problems
I confirm that this candidate has achieved the PLTS for Self Managers.
Assessor name _________________
Assessor signature ____________________
12
Driving Goods Vehicles
Date ______________________
Record of Achievement for PLTS – Effective participators
PLTS Criteria
Suggested source of evidence
within the qualification
EP 1 Discuss areas of concern, seeking
resolution where needed
Y/601/7920 - Contribute to the
provision of customer service in
logistics operations
1.6 Describe:
• own role in dealing with customer
complaints and
• the limits of your responsibility
EP 2
action
Present a persuasive case for
Assessor devised
alternative source of
evidence
1.7 Identify who to report to when
you are unable to deal with a
customer enquiry or request
Y/601/7920 - Contribute to the
provision of customer service in
logistics operations
1.3 Describe the importance of
• promoting the organisation’s image
positively
• effective communication
• good customer service
1.5 Describe the implications of:
• a negative image on your
organisation
• poor communication
• poor customer service
EP 3 Propose practical ways forward,
breaking these down into manageable
steps
Y/601/9456 - Make an effective
contribution to a business in the
logistics sector
1.1 Explain the relevant
13
Driving Goods Vehicles
Unit within
qualification where
alternative evidence
occurred
Method
of
assessment
Date
achieved
EP 4 Identify improvements that would
benefit others as well as themselves.
organisational policies and
procedures, in relation to making an
effective contribution to a business in
the logistics sector, that relate to:
• health, safety and security
• personal protective equipment
• your work role
• quality standards
Y/601/9456 - Make an effective
contribution to a business in the
logistics sector
1.3 Describe methods for improving
personal work performance
EP 5 Try to influence others, negotiating
and balancing diverse views to reach
workable solutions.
Y/601/9456 - Make an effective
contribution to a business in the
logistics sector
1.5 Explain the importance of
supporting colleagues and the
difference it makes to productivity
EP 6 Act as an advocate for views and
beliefs that may differ from their own.
Y/601/9456 - Make an effective
contribution to a business in the
logistics sector
1.5 Explain the importance of
supporting colleagues and the
difference it makes to productivity
I confirm that this candidate has achieved the PLTS for Effective Participators.
Assessor name _________________
Assessor signature ____________________
14
Driving Goods Vehicles
Date ______________________
Certificate of Compliance
Driving Goods Vehicles
Personal Learning and Thinking Skills
The candidate named below has satisfactorily met all the requirements for the following Personal Learning
and Thinking Skills






Independent enquiry
Creative thinking
Reflective learning
Team working
Self management
Effective participation
Date:
Candidate Name:
Candidate Signature:
Candidate Registration Number:
Work address:
Candidate Managers’ Name:
Candidate Managers’ Signature:
Assessor Name:
Assessor Signature:
Assessor Number:
IV Name:
IV Signature:
IV Number:
Note: This document must be stored in the candidates portfolio
15
Driving Goods Vehicles