IV - Orange Coast College
SLOs-- Planning & Results
2009-2010
Program Name: MEDICAL ASSISTING
Program Lead: Lynne Cottrell
Type of Outcome:  CSLO ______________ X PSLOs (please check type of outcome)
(Identify Course)
(Identify Program)
Institutional Learning Outcomes: Communication; Thinking Skills; Global Awareness; Personal Development & Responsibility
Program Mission
Statement
Intended Outcomes
The mission of the Medical
Assisting Program is to
provide quality instruction in
medical assisting leading to
certificates in
Administrative Medical
Assisting, Medical Insurance,
Clinical Medical Assisting,
and CMA eligible
Administrative/Clinical
Medical Assisting
PSLO #1
Medical Assisting,
Administrative
The graduate will meet the
needs of the local health care
community by competently
and professionally
performing the functions of
an entry level administrative
medical assistant in a medical
outpatient office or clinic.
List all SLOs/PSLOs
Means of Assessment &
Criteria for Success
Analysis of Data
Collected
Continuance in another area of
medical assisting or allied
health or employment as an
administrative medical
assistant within 6 months after
completing the certificate – 95
% target
Summarize findings vis-à-vis
outcomes, means of assessment, &
criteria for success. Include your
process for determining who
participated in the assessment and
the sample size.
Assessment means:
6 month graduate survey
ISLO-B
PSLO #2
Medical Insurance
Certificate
The graduate will meet the
needs of the community by
competently and
Continuance in another area of
medical assisting or allied
health or entry level
employment within 6 months
after completing the certificate
– 95 % target
What do the data tell us about your
process in terms of goals,
outcomes, and means of
assessment, defined criteria for
success, implementation process,
and data collection?
Available data and sample
size non-sufficient (n=3) to
provided accurate
evaluation. This certificate
program has been
suspended at this juncture.
Available data and sample
size (n=0) non-sufficient to
provided accurate
evaluation. This certificate
program has been
suspended at this juncture.
Use of Results
Include any resources on Doc. V
What do the data tell us about
program improvement:

What, if anything, do we
need to do at the program
or course level to improve
student learning or
service?

What resources are
necessary?
Suspend program and move
forward with the full CMA
eligible program.
Suspend program and move
forward with the full CMA
eligible program.
professionally performing the
functions of an entry level
medical insurance biller in a
medical outpatient office or
clinic.
Assessment means:
ISLO-B
6 month graduate survey
PSL0 #3
Medical Assisting, Clinical
The graduate will meet the
needs of the community by
competently and
professionally performing the
functions of an entry level
clinical medical assistant in a
medical outpatient office or
clinic.
Continuance in another area of
medical assisting or allied
health or employment as an
administrative medical
assistant within 6 months after
completing the certificate – 95
% target
Available data and sample
size (n=4) non-sufficient to
provided accurate
evaluation. This certificate
program has been
suspended at this juncture.
Suspend program and move
forward with the full CMA
eligible program.
Continuance in another area of
allied health or employment as
an administrative and/or
clinical medical assistant
within 6 months after
completing the certificate
Of the graduates of the
CMA program 2009-2010
(n=8), 2 students have
taken and passed the CMA
exam. No graduate data is
available at this time.
Assessment means:
What do the data tell us about our
process in terms of goals,
outcomes, and means of
assessment defined criteria for
success, implementation process,
and data collection?
What do the data tell us about
program improvement:

What, if anything, do we
need to do at the program
or course level to improve
student learning or
service?

What resources are
necessary?
Assessment means:
6 month graduate survey
ISLO-B and D
PSLO #4
Medical Assisting, CMA
eligible, Administrative and
Clinical
The graduate will meet the
needs of the local health care
community by competently
and professionally
performing the functions of
an entry level administrative
and clinical medical assistant
in an outpatient facility or
clinic.
The elements to meet
6 month graduate survey
CMA Examination Results
Annual MA advisory board
meeting
Not all students and
employers responded to the
graduate surveys. This may
Analysis of data retrieved
reveals a need to focus
resources on a CMA eligible
program.
Promotion of the program on
campus and community to
outcome are:
What are your criteria for success?
Successfully pass the
Certified Medical Assistant
Examination as proctored by
The AAMA, RMA or
CMMA.
Function with clinical
competence in all areas of
medical assisting.
Contribute to the profession
of medical assisting by
joining the AAMA, RMA or
CCMA.
Comply with the State of
California Medical Assisting
Scope of Practice.
ISLO-B and D
Pass the AAMA/RMA or
CCMA certification exam at a
95% pass rate
Employment or continuance of
education at a 95% success
rate
be linked to inadequate
follow-up required.
Not all students are taking
the certification
examination and when data
is available from the
proctoring agencies, it is
not declarative as to the
year of graduation which
impedes data analysis.
There has been a lack of
follow-up with regard to
survey data. Data received
was not stored with ease of
retrieval in mind.
aid in reputation recovery
Re-write courses and
curriculum to present the
students with current
resources which will enhance
learning and competence, as
well as, improve retention
rate.
Purchase current equipment
and supplies for the
classroom. Update all didactic
tools to meet current clinical
standards.
Increase clinical externship
sites to provide the students
superior learning
environments.
Division assistance with
follow-up and survey data.
Online survey taking may aid
in increased return from both
student and employer.
IV - Orange Coast College
SLOs – Assessment Plan
Program Name: Medical Assisting
PSLO
Prior
Assessment
Year
2009-2010
PSLO Assessment Calendar
2009-2010
2010-2011
Fall
Spring
Fall
Spring
2009
2010
2010
2011
1. Medical Assisting, Administrative
x
2. Medical Insurance Certificate
x
3. Medical Assisting, Clinical
4. Medical Assisting, CMA eligible, Administrative
x
x
and Clinical
2011-2012
Fall
Spring
2011
2012