Beacon Medical Patient Participation Group
Minutes of the meeting 5th March, 2015 at 1pm
In attendance
Bernard Henry (Chair),Jo Morton, Elaine Flower, John Revill, Helen Seddon, Anne
Dale, Janet Manson, Janet Crawford
Apologies for absence
Victoria Mutton, Ian Reekie, David Thomas, Nicki Hull, Sanjay Gupta
Minutes of the previous meeting
Accepted as a true and accurate record.
Practice Manager Feedback
a.Triage proposal
Nicki and Jo had visited GP medical centres in Market Rasen and James St. Louth
to see how their system of triage worked in practice. Jo confirmed that from 1 st April
2015 our practice will move to a full triage system. Patients ringing for appointments
will be told that the doctor will ring them back. During the call back the GP will then
discuss the issue with the patient and give them an appointment to attend the
surgery to see either a GP or a nurse, whichever is the most appropriate. Patients
will be able to request to see a particular GP.
Patients who walk in to the centre to arrange appointments will be asked to go home
and the GP will call them. Appointments for phlebotomy will be arranged by the
patient as before.
Jo requested that the PPG members may be able to assist in helping to inform
patients of the changes. A leaflet is to be prepared by the centre and Jo may contact
members to attend the surgery to talk to patients in the week before the system goes
live.
b. PM Challenge bid
This has now gone to round 2. The vision is to provide 3 more consultation rooms for
both GPs and nursing staff.
c. Telephone System
The new system is dependent on getting funding via the PM bids.
d. On-line appointment booking
As the triage system is introduced the on-line booking will change from 1st April. This
will be an agenda item next month.
e. FFT
This is not going well. Staff are reluctant to hand out the forms and responses are
few. Jo reported that at the Market Rasen surgery they had an FFT ‘You said – We
did’ notice board. The group felt that we need something similar to give feedback to
patients regarding changes and improvements that have been achieved.
Report from PPG Chairs meeting
Bernard reported that results from the Patient Choice Survey showed that patients
are not being informed of their right to Choose and Book when being referred to a
secondary care facility.
All primary care centres are experiencing a poor response to FFT- it has met with a
slow start. Bernard also reported that 7 practices have been inspected by the CQC.
The group were given a briefing on the Care Act which comes into being on 1st April.
This will affect people who are in need of social care and support. The way these
needs are assessed is changing and individuals will have more control about how
the money for their care is spent.
The Diabetes Support Groups at some practices are suffering due to lack of
resources. They are seeking extra funding to enable the groups to keep going.
AOB
Jo reported that One Medical have now confirmed that the repairs to the exterior car
park, which includes levelling, line painting and signage, will be carried out next
month.
The PPG Awareness week this year will be 1st – 5th June. This will be an agenda
item next month.
The group were strongly in favour of receiving the Health and Wellbeing Children
and Young Peoples Newsletter. Jo is happy to receive the information and will
disseminate to the group. David will liaise with Laura Peggs regarding this.
Date and time of next meeting
Thursday, 2nd April at 12.30
Please note the earlier time.