HUMAN SERVICES MANAGER
Our client is seeking a Human Services Manager to join the Rockford Housing Authority. The successful
incumbent will coordinate the operations and activities of the Rockford Housing Authority Resident
Services (Human Services Department) to complement and strengthen housing programs. Supervise
Case Managers, Associates and Support Specialists and ensure the delivery of quality case management
services for adults and their family members as clients of the housing authority. As needed, the Human
Services Manager provide consultation and coaching to Case Managers, Associates and Support
Specialists who are managing the various needs of clients such as education, substance abuse, career
development, mental health, etc. so that clients achieve their goals. Reviews, develops, or modifies
work plans, methods, and procedures, determines work priorities, and develops work schedules to
provide adequate staff coverage to meet program goals and outcomes. Provides work instruction and
assists employees with difficult and/or unusual assignments and encourages innovation. Assigns and
distributes work, reviews work for accuracy and completeness, and returns assignments with
recommendations for proper completion as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
 Exhibits leadership to support the Mission, Vision and Values, while focusing on our clients,
staff, and our community's needs.
 Create a positive work environment that motivates and engages employees to work effectively
as a team.
 Demonstrate the highest standard of quality service, commitment and courtesy in dealing with
customers.
 Provide guidance and support to employees.
 Ensure that case managers are monitoring client's progress toward goal of self-sufficiency.
 Work toward continuous programmatic improvement.
 Getting Information -- Observing, receiving, and otherwise obtaining information from all
relevant sources.
 Stay current with changing program and technology requirements.
 Making Decisions and Solving Problems - Analyzing information and evaluating results to choose
the best solution and solve problems.
 Uphold, support and promote all company policies and procedures.
 Foster positive working relationships with others including but not limited to member agencies
of the Program Coordination Committee, Community Service providers and the RHA Community
Development Manager.
 Assist with or conduct workshops covering financial, budgeting, work readiness, and other
knowledge and skill‐building sessions.
 Develop training programs for RHA staff and community agencies for the purpose of expanding
Human Serving programs to multiple sites with a goal of running several programs
simultaneously.
SPECIFIC DUTIES:
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Provide day-to-day leadership, supervision and coordination of Family Self-Sufficiency
Specialists, ROSS Specialists, Resident Support Specialists, Resident Program Case Manager and
HOME Board.
Train employees on required protocols to ensure the delivery of timely, accurate and quality
services that meet and/or exceed performance standards.
Coach and develop employees to provide superior customer service, achieve quality standards
and meet performance expectations.
Prepare and monitor the FSS, ROSS, Operation ReBuild and other assigned budgets. Provide
necessary documentation and reports to appropriate funding sources; focus RHA authorized
resources on best meeting clients’ needs.
Evaluate a minimum of 5 case files per month for each supervisee and provide timely and
practical feedback related to performance and skill development.
Conduct written Performance Evaluations on a timely basis.
In consultation with Community Development Manager, establish (subject to Executive Team
review and approval) and implement performance benchmarks related to productivity and
ensure accountability to standards.
Works to monitor production and data integrity of transactions completed by staff.
Conduct interviews with prospective employees and evaluate suitability for available positions.
Ensure compliance with all applicable governmental and programmatic requirements.
QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodation for persons with a known disabling condition
will be considered in accordance with State and Federal law.
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Excellent communication skills in both oral and written format with individuals at all levels of the
organization, with partner organizations and diverse community members.
Knowledge of RHA and HUD policies and regulations in regards to grant programs and other
assigned programs. Must have the ability to correctly interpret and implement these policies
and regulations.
Strong time management and organizational skills with continual attention to detail and
accuracy.
Ability to manage competing tasks and demands while meeting deadlines.
Excellent interpersonal skills. Ability to work independently and as part of a team.
Take initiative; use sound judgment when making decisions or seeking input and direction.
Ability to follow oral and written instructions and proactively approach others with questions.
Ability to effectively present information in one-on-one and small group situations to customers,
partners, subordinates and other employees of the organization.
If you are interested in pursuing this opportunity, please contact Whitney Newgard at with your resume
and whitney@workplacesearch.com cover letter. Thanks.