November 25 th , 2013
ACCOMMODATIONS FOR APPLICANTS WITH DISABILITIES
Joslin Diabetes Center is an equal opportunity employer and is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation
Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with
Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 617 309-2595 for assistance.
Joslin Diabetes Center is an Equal Opportunity Employer M/F/D/V
Pediatric Administrative Coordinator
R2468-13
The Pediatric Administrative Coordinator (Pediatric Research/Genetics & Epidemiology) will provide administrative support to Chief of Pediatrics and other members of the Pediatric staff.
The Administrative Coordinator works collaboratively with other support staff, maintains office operations, communications, database records, budgets, invoices, and files. Additionally, s/he is responsible for specific and on-going independent projects such as pre-award grant administration and multiple pediatric research projects. Support efforts to keep all Pediatric activities functioning smoothly.
Qualifications:
Bachelor’s degree
3 years office experience is required, preferably in a health care setting
Proficiency in MS office suite: Word, Excel, and PowerPoint
Must possess exceptional organizational and interpersonal skills

Strong writing and editing skills
Experience with grant writing preferred
Program Administrator, PERL (Clinical Research)
N2469-13
Overview:
The Program Administrator, PERL (Preventing Early Renal Function Loss in Diabetes) provides support to
Principal Investigator and Steering Committees Members of the PERL Consortium in all programmatic and administrative activities concerning the PERL Allopurinol Clinical Trial.
Working collaboratively with other support staff, coordinates, maintains and controls day-to-day administrative office operations, facilitating the principal investigators’ interactions with the Data
Coordinating Center, the Steering Committee, and the Sponsor (NIDDK). Serves as the primary administrative contact for all the clinical sites involved in the study. Works collaboratively with the
Office of Sponsored Research (OSR) in the management of the overall study budget and reviewing of invoices for payment to study sites.
Qualifications:
Associates degree, Bachelor’s degree preferred
Minimum one year of relevant experience is required. Biomedical research and multicenter program project environments preferred
Ability to work independently
Outstanding organizational skills and the ability to manage and prioritize multiple projects with conflicting deadline pressures and competing priorities
High level of attention to detail
Sophisticated customer-service abilities
Superior verbal and written communication skills, and exceptional interpersonal skills
Proficient in Microsoft office suite
Ability to work under frequent distractions and interruptions
Ability to maintain confidentiality of all sensitive information
Skill in prioritizing assignments to complete work in a timely manner under heavy workload, pressures of deadlines and competing requirements
Patient Financial Counselor
R2470-13
The Patient Financial Counselor’s primary responsibility is to assist patients classified as Self- pay and
Free Care with the goal of managing and reducing associated Accounts Receivable.
Qualifications:
Associates Degree in Business or Accounting
Three to four years in medical office setting with direct patient contact
Medical Billing Certificate preferred or equivalent experience
Knowledge of medical insurance specific to government and managed care programs

Ability to manage several tasks with minimal supervision under pressures of deadlines and fluctuating workload
Skill in math to handle billing and collection issues
Ability to communicate with patients and vendors over the phone, in person and in writing
Adheres to HIPAA privacy and confidentiality guidelines and regulations
Hours are 9:00 am - 5:30 pm (Monday - Friday)
Centralized Appointment Scheduler
R2474-13
The Centralized Appointment Scheduler is responsible for functions associated with initial patient access to clinic.
Hours are Monday - Friday, from 9:00 am - 5:30 pm.
Qualifications:
Accredited business school or certificate program.
2 years experience in a medical office setting.
Knowledge of personal computer and automated registration/scheduling systems.
Knowledge of managed care and insurance requirements.
Demonstrated ability to learn new tasks and procedures, e.g. clinical programs offered at Joslin and advanced automated telephone systems.
Strong ability to multi-task while also maintaining professional demeanor.
Demonstrated skills include exceptional customer service, team building and problem solving.
Must be knowledgeable about referral requirements.
Requires exceptional flexibility to adjust to fluctuating call volumes.
Must have high professionalism and the highest standards of customer service to interact with patients and all levels of staff within the Clinic.
Ophthalmic Technician
R2475-13
Overview:
The Ophthalmic Technician assists the ophthalmologists and optometrists in preparing patients for their appointments by taking medical/ocular histories, performing standard entrance tests, visual acuity and refraction as well as slit lamp examination of the anterior segment on patients. Will also provide support to Advanced Diagnostic Imaging Center. May also assist the ophthalmologists in various minor surgical procedures including laser treatments.
Hours are Monday-Friday 8:00 am-4:30 pm.
Qualifications:
High School diploma or equivalent.
Minimum of 5 years experience as an Ophthalmic Technician.

JCAHPO certification at level of COT (Certified Ophthalmic Technician) is preferred. COT certification must be maintained by completing a minimum of 27 hours of Continuing Education
Units every three years.
Clinical Trial Certification in refraction and acuity testing within first year of hire followed by optical coherence tomography and ophthalmic photography required within three years.
Ability to perform effectively under conditions of fluctuating workload and assignments based on changing needs of the BEI.
Ability to evaluate complex eye disease and needs.
Ability to operate complex ophthalmic equipment (or willingness to be trained on how to operate the equipment).
Ability to consistently perform detailed work to ensure accuracy in testing.
Ability to maintain a professional and discreet demeanor at all times when responding to patients, visitors and co-workers and demonstrated ability to adhere to HIPAA policy and maintain patient confidentiality.
Ability to work independently with minimal direction and to also collaborate with colleagues to address mutual concerns and participate in a solution.
Joslin Care Coordinator (Phlebotomist/Medical Assistant)
Overview:
The Joslin Care Coordinator (Phlebotomist/Medical Assistant) will assist patients and providers pleasantly and professionally throughout their visit.
Responsibilities include performing phlebotomy on all age groups from pediatric to geriatric, taking accurate and thorough vital signs and medical values, reviewing medication, insuring accurate data entry into the Electronic Medical Record (EMR) and downloading patient meters and pumps while efficiently managing and facilitating patient flow.
Hours are: Monday-Friday 8:00 am-4:30 pm.
Qualifications:
High School diploma
Graduate of an accredited medical assistant or phlebotomy program
Minimum 1 year of phlebotomy/medical assistant experience
CPR (AHA) certified preferred
ASCP phlebotomy license or equivalent preferred
Proficient computer skills
Effective organizational and interpersonal skills to anticipate and react to the needs of patients and medical staff
Ability to function in fast paced, diversified work environment
Excellent communication skills
BIDCO Diabetes Practice Liaison Program Manager
Overview:
The Program Manager will provide leadership and staff support for the BIDCO (Beth Israel Deaconess
Care Organization) disease management initiative called the Diabetes Practice Liaison (DPL) Program.

The goal of this initiative is to implement and systematize a new diabetes program focused on improving the skills of medical support staff in the primary care practices as they work with people who have diabetes. The objective of this program is to improve the quality of diabetes care across the BIDCO network.
The Program Manager will work with groups of clinical experts from both Joslin Diabetes Center and
BIDCO who are engaged in quality improvement (QI) for conditions involving diabetes. He/she will provide project management for the DPL Program.
Under the direction of both Joslin and BIDCO, the Manager will deploy, manage and evaluate key outcomes of the DPL program (including efficiency, service, clinical outcomes and system improvements).
Qualifications:
Bachelor’s degree required, Master's degree preferred
5 or more years direct diabetes inpatient/and or outpatient experience required, primary care practice experience preferred.
Recent clinical experience as an educator preferred
Current Massachusetts Registered Nurse Licensure
Certification as a Diabetes Educator
Strong organizational and project management experience required
Ability to demonstrate problem solving and flexibility in a rapidly changing, dynamic environment
Experience in quality improvement activities preferred
Strong PC / Microsoft application skills including Word, Advanced Excel, and PowerPoint
Strong oral and written communication skills
Ability to deliver presentations to a wide variety of audiences
Ability to effectively plan and facilitate meetings and workgroups and work as a team player
Excellent organizational skills and attention to detail, ability to work independently, manage multiple tasks and projects, meet deadlines, and manage to schedule
Ability to develop effective relationships with a broad array of people (different levels of management and clinical experts)
Ability to travel/drive to physician offices and BIDCO offices
Ability to attend some morning and evening meetings
Research Administrator II (Clinical Research): Office of Sponsored Research
N2464-13
Overview:
Under general direction, provides Pre and Post award support to Joslin investigators for complex Clinical
Research awards including federal grants and subcontracts, foundation grants and clinical trial agreements. Pre-award responsibilities require supporting the review and processing of grant applications and progress reports. Post-award responsibilities involve the administration of research projects in compliance with legal, sponsor and Center policies and regulations. This position will also assist in the maintenance of internal tracking data used for management reporting.

Qualifications:
Bachelor’s degree, or the equivalent combination of education, training and experience from which comparable skills can be acquired.
Three or more years’ experience in research administration with pre and post award management in an academic research/hospital environment.
Clinical trial and related clinical research experience preferred
Demonstrated track record in a front-line service-oriented position, involving extensive customer service and relationship building.
Broad knowledge of policies and regulations governing federal funding and accompanying compliance issues
Ability to interpret PHS and other grant sponsor policies, including OMB Circulars A-110, A-122, and A-133, and related grant management requirements to ensure accurate proposal submission.
Proficiency in Microsoft Office Suite software (Excel, Word, Outlook) and other database applications (Access Preferred)
Strong communication skills to effectively communicate with diverse segments of the institution, provide training, and respond to end-user questions.
Ability to work independently to identify problems and solutions that meet the occasionally competing needs of research, other internal departments, sponsoring agencies or regulatory bodies.
Strong detail orientation when reviewing grants requirements against application to ensure accuracy and compliance in submission.
Ability to work under pressure.
Skill in prioritizing workload to complete work in a timely manner where there are pressures of deadlines, competing requirements, and fluctuating workloads, without sacrificing quality.
Medical Office Coordinator (Bilingual)
R2460-13
Qualifications:
Associates degree in a related field or equivalent work experience. Bachelor's degree preferred.
2+ years experience in medical office/reception setting or other customer service oriented position.
Experience with windows operating systems.
Experience with automated medical record and registration/scheduling systems preferred.
Fully bilingual (Spanish and English)
Surgical Coordinator
R2456-13
Overview:
The Surgical Coordinator is responsible for scheduling all major surgical procedures including, but not necessarily limited to vitreo-retinal and cataract surgery. Ensure that all ancillary services pre/postsurgery are scheduled for the patient and that the patient is adequately cleared for surgical procedures.
Hours are Monday - Friday, from 8:30 am - 5:00 pm.

Qualifications:
High School (or equivalent) diploma. Bachelor’s degree is preferred
Minimum of 3 years of experience in a medical setting
Experience with surgical booking---ophthalmology preferred
Demonstrated ability with automated scheduling/registration systems
Knowledge of insurers and requirements – preferred
Knowledge of basic CPT and ICD-9 coding – preferred
Demonstrated ability with PC and various software applications
Study Coordinator (Immunobiology)
N2447-13
Overview:
The Study Coordinator (Immunobiology) provides patient management, clinical, regulatory and administrative support for clinical research protocols. This position relies on experience and judgment to plan and accomplish goals, functioning and participating as a member of a Clinical Research Team.
Qualifications:
Bachelor’s degree in Biology/Chemistry or other related science, public health or related field
(for RNs a BSN is required). Master’s degree preferred.
Minimum 1 year experience in clinical research setting.
Experience with computer data entry and word processing.
Demonstrated good organizational and interpersonal skills.
Experience with communicating with IRB and clinical trials regulatory requirements.
Ability to consistently perform detailed work to ensure accuracy in collecting and recording data.
Ability to speak on a one-to-one basis to engage and recruit patients, and to explain study protocols and processes.
Ability to prioritize assignments to complete work in a timely manner.
Ability to work independently to coordinate study visits and track and maintain study data on patients.
Flexible work hours are necessary with occasional weekend coverage.