TUTOR SESSION SUMMARY – Session One
DATE:
Session 1
What to learn
How to learn
Review and changes
What will your learners
know and be able to do?
How will you deliver, assess and evaluate?
What adjustments are needed?
Customer Service Skills
 Communication
Skills
Waiter Skills
 Napkin Folding
 Linen
 Table setting
Employability skills & Life
skills

Communication
Learning
Resources used:
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Research different style of napkins
Practical session for napkin folding
Research different styles of table settings including:- fine dining, bistro, café, function styles
Demonstration of different styles of table settings
Practical session for table settings in four different styles
Ala Carte setting
Table d’hote setting or Set Menu
How did you address these in class?
Teamwork

Planning & organising
Theory and practical based session
What are communication skills?
How do people communicate in today’s society?
Brainstorm different types of communication styles
Brainstorm different types of communication media
Role plays of different types of communication styles
Technology

Problem solving
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
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Initiative & enterprise

Self-management

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Group discussion
Direct observation
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Practical demonstration
Practical session for students
Feedback
Direct Observation
TUTOR SESSION SUMMARY – Session One
DATE:
Session 2
What to learn
How to learn
Review and changes
What will your learners
know and be able to do?
How will you deliver, assess and evaluate?
What adjustments are needed?
Customer Service Skills
 Communication
Skills

Effective Listening
Skills
Waiter Skills
 Napkin Folding
 Linen
 Table setting
 Order of Service
Employability skills & Life
skills

Communication
Learning
Resources used:


Group discussion
Review and feedback





Theory and practical based session
What are effective listening skills?
How are these used in everyday life? Give examples of this.
Role playing effective listening skills.
Why is it important to have effective listening skills in hospitality? Discuss.
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Group discussion
Brainstorming ideas
Team work
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Revision of last session – Question and Answer time
Practical session of table setting different types
Order of Service
Greet and seat customers
Order Taking – manually and electronically
How to write orders, what is needed on the order docket
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
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Practical demonstration
Practical session for students
Feedback
Direct Observation
How did you address these in class?
Teamwork

Planning & organising
Revision of last session – Question and Answer time
Technology

Problem solving



Initiative & enterprise

Self-management


TUTOR SESSION SUMMARY – Session One
DATE:
Session 3
What to learn
How to learn
Review and changes
What will your learners
know and be able to do?
How will you deliver, assess and evaluate?
What adjustments are needed?
Customer Service Skills
 Effective Listening
Skills

Interpersonal Skills

Personal
Presentation
Waiter Skills
 Order of Service

3 Plate Carry

Clear Plates
Resources used:

Revision of last session – Question and Answer time


Group discussion
Review and feedback






Theory and practical based session
What are interpersonal skills?
How are these used in everyday life? Give examples of this.
Role playing interpersonal skills.
Why is it important to have interpersonal skills in hospitality? Discuss.
How does this work in relation to front of house and back of house operations? Discuss.
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Group discussion
Brainstorming ideas
Team work

Personal Presentation standards in the hospitality industry. What are they? .
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Good presentation standards and how you can do it effectively.
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Revision of last session – Question and Answer time
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Practical session of the “3 plate carry”
Learning to fly practice session
Practical session of how to clear plates from the table in the correct order
Scrape and clean plates in the back of house area
Run through the industry standards of the 3 plate carry and the clearing process.
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


Practical demonstration
Practical session for students
Feedback
Direct Observation
TUTOR SESSION SUMMARY – Session One
Employability skills & Life
skills

Communication
Learning
Technology

Problem solving
Resources used:
Teamwork

Planning & organising
How did you address these in class?


Initiative & enterprise

Self-management


DATE:
TUTOR SESSION SUMMARY – Session One
DATE:
Session 4
What to learn
How to learn
Review and changes
What will your learners
know and be able to do?
How will you deliver, assess and evaluate?
What adjustments are needed?
Customer Service Skills
 Effective Listening
Skills
 Interpersonal Skills
 Personal
Presentation
Waiter Skills
 Order of Service

3 Plate Carry

Clear Plates

Point of Sale
Espresso Coffee Skills
 Intro into Coffee
Resources used:

Revision of last session – Question and Answer time


Group discussion
Review and feedback

Revision of last session – Question and Answer time





Practical session of the “3 plate carry”
Learning to fly practice session
Practical session of how to clear plates from the table in the correct order
Scrape and clean plates in the back of house area
Practical session of the Point of Sale system



Group discussion
Brainstorming ideas
Team work





Origins of coffee
Process of how beans are processed
Grinder knowledge
Introduction to the Espresso machine
Naming the parts of the machine




Practical demonstration
Practical session for students
Feedback
Direct Observation
TUTOR SESSION SUMMARY – Session One
Employability skills & Life
skills

Communication
Learning
Technology

Problem solving
Resources used:
Teamwork

Planning & organising
How did you address these in class?


Initiative & enterprise

Self-management


DATE:
TUTOR SESSION SUMMARY – Session One
DATE:
Session 5
What to learn
How to learn
Review and changes
What will your learners
know and be able to do?
How will you deliver, assess and evaluate?
What adjustments are needed?
Waiter Skills

3 Plate Carry

Clear Plates

Point of Sale

Cash Register
Espresso Coffee Skills
 Revision of last
week

Practical session
Resources used:

Revision of last session – Question and Answer time









Practical session of the “3 plate carry”
Learning to fly practice session
Practical session of how to clear plates from the table in the correct order
Scrape and clean plates in the back of house area
Practical session of the Point of Sale system
Strategies of what to do if the electronic system goes down
Manual Order taking process
What is a float?
Counting the amount of money in the float





Origins of coffee
Process of how beans are processed
Grinder knowledge
Introduction to the Espresso machine
Naming the parts of the machine




Arabica and Robusta Beans
Different styles of coffee
Customer preferences
Practical session of making coffee


Group discussion
Review and feedback



Group discussion
Brainstorming ideas
Team work




Practical demonstration
Practical session for students
Feedback
Direct Observation
TUTOR SESSION SUMMARY – Session One
Employability skills & Life
skills

Communication
Learning
Technology

Problem solving
Resources used:
Teamwork

Planning & organising
How did you address these in class?


Initiative & enterprise

Self-management


DATE:
TUTOR SESSION SUMMARY – Session One
DATE:
Session 6
What to learn
How to learn
Review and changes
What will your learners
know and be able to do?
How will you deliver, assess and evaluate?
What adjustments are needed?
Waiter Skills

Point of Sale

Cash Register
Espresso Coffee Skills
 Revision of last
week

Practical session
Employability skills & Life
skills
Resources used:

Revision of last session – Question and Answer time






Practical session - Full set up of Café for service
Order of Service
Practical session of the Point of Sale system
Practical session of manual order taking using docket book
Counting the amount of money in the opening float
Reconciling at the end of a service period – cash, eftpos, accounts




Naming the parts of the machine
Arabica and Robusta Beans
Different styles of coffee
Customer preferences

Practical session of making coffee

All students to make 4 coffee’s each
How did you address these in class?


Group discussion
Review and feedback



Group discussion
Brainstorming ideas
Team work




Practical demonstration
Practical session for students
Feedback
Direct Observation
TUTOR SESSION SUMMARY – Session One

Communication
Learning
Technology

Problem solving

Planning & organising
Resources used:
Teamwork


Initiative & enterprise

Self-management


DATE: