Melbourne Water
Key achievements 2013 – 2014
A short video with images and photos to present Melbourne Water’s key achievements
for the financial year 2013 to 2014.
Speakers
Narrator – N1 (Wes Turnbull)
Speaker 2 – S2 (Sarah Eggleton)
Speaker 3 – S3 (Martin Bowles
[music]
N1:
Customers are at the heart of everything Melbourne Water does, and we’ve begun
our transition to a business that focuses on continually improving our understanding of
our customers’ needs and our ability to meet their needs.
We know that the increasing cost of water services is a concern to our customers. We
have been working on this challenge for a while and now The Victorian Government’s
Fairer Water Bills initiative provides a great framework for us to work with others to
make the Victorian water sector the most efficient in the world.
Let’s take a look at some of the achievements over the past year.
[music][on-screen text: Innovation at Melbourne Water]
Melbourne Water was named in B R W’s fifty Most Innovative Companies of twenty
thirteen.
Melbourne Water’s place on the list was based on two projects:
The one-of-a-kind sewage treatment process adopted for the Eastern Treatment Plant
tertiary upgrade improved the marine environment at Boags Rocks and saved four
hundred million dollars in project costs.
Drone inspections. Using remote-controlled drones to perform asset inspections not only
improved safety but helped us collect higher quality data.
[music][on-screen text: Flood protection in Koo Wee Rup - longwarry]
Following severe flooding across the Koo Wee Rup and Longwarry district in twenty
eleven and twenty twelve, we’ve been working with the community to help better protect
the area from flooding.
This has included twenty-seven priority projects collectively worth more than one point
two million dollars, including:
twenty kilometers of drain desilting
fifty-two kilometers of vegetation removal that was obstructing flows and
five large floodgate renewals.
The priority projects are in addition to the annual maintenance work we do.
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[music][on-screen text: Providing flows to Melbourne Waterways]
Environmental flow releases are a key part of river health management, and releases
across the Yarra, Tarago and Werribee rivers in twenty thirteen fourteen were specifically
targeted to help breeding and migration of endangered fish
flush fine sediment and organic material from the river bed,
maintain habitat for bugs, fish and the iconic platypus
and support native vegetation
[music][on-screen text: Community satisfaction with waterways at all time high]
We were very humbled to record a satisfaction rating of eighty six percent from
Melburnians as part of Perceptions of Waterways survey.
This is the highest rating achieved since the survey began in nineteen ninety-three to
gauge satisfaction with waterways, the amenity they provide and their health.
[music][on-screen text: new lagoon covers reduce odour, increase energy at Western
Treatment Plant]
We delivered a project to further reduce odour emissions and maximise the amount of
biogas captured at the Western Treatment Plant, enabling increased electricity
generation.
The challenging project involved the removal and replacement of the fifty-five East
treatment lagoon cover at four times the size of the M C G, working over raw sewage in a
hazardous environment.
[music][On-screen text: Treating stormwater Melbourne-wide through the Living Rivers
program]
S2:
The Living Rivers program enables us to work in partnership with local
government to then deliver on the key objectives of Melbourne’s Water future strategy,
particularly around alternative water supplies and improving the health of our waterways.
Last year we worked with councils and delivered three point two million dollars worth of
projects, which is about fifty integrated water management projects.
Success factor for Living Rivers is the relationships that we’ve built up with our
customers and key stakeholders.
[music][on-screen text: Westgate Park air treatment project a ‘win win win’]
S3:
The air treatment facility at Westgate Park is an asset that we built to protect the
sewer.
We had a big odour issue in terms of where the vent stack was and we started to corrode
the sewer by capping that manhole. The outcome was a twenty million dollar air
treatment facility so there’s going to be no corrosion and allowing our assets to maintain
their natural life.
We were able to work with the Friends Of group down in that area, protect the natural
environment, protect the business interests down there and work with the Port of
Melbourne Authority to buy some land so everybody really had a win win win win solution
at the end of the day.
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N1:
It’s certainly been a busy year for Melbourne Water. Here are some other
achievements from twenty thirteen fourteen.
[Music]
[On-screen text
33% reduction in lost time injuries
Two thirds of Melbourne Water people participated in Wellbeing program
Employee engagement at 70%
Storages at highest level since Millenium drought
Provided 399 billion litres of safe, high quality drinking water
Treated 313,349 billion litres of sewage
Produced 49.7 billion litres of recycled water
Greenvale Reservoir upgraded
Delivery of first phase of Bulk Entitlement reform
Delivered recycled water from ETP straight to Topaq customers
Relationship Strategy and Service Delivery Strategy
New customer focused website
20 years of Waterwatch program
Among Australia’s top 10 organisations for Corporate Social Responsibility]
N1:
We look forward to embracing the opportunities and challenges ahead alongside
our customers as we strive to help maintain Melbourne’s status as the world’s most
liveable city.
[Melbourne Water logo]
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