AIM Awards
Skills for Employmentand Further
LearningQualificationSuite:
E3 Email Skills
Assessment Resource
Pack
Learner Name:
Learner Number:
Course:
Tutor:
Learner Signature:
Date Started:
Date Completed:
AIM Awards Unit E3 Email Skills (D/505/1721)
Assessment Resource Pack
About this Unit
The purpose of this unit is to enable you to be able to use email software tools to send and compose
messages. You will also manage incoming email and learn about common problems that can occur when
using email.
Using this assessment pack
As you work through this pack you will be introduced to email skills. The tasks will support your learning
and so it is expected that you will complete all of them and have them marked. The completed, marked
exercises are the assessments on which your achievement of the E3 Email Skills unit is based.
Tracking your evidence
During your course your tutor/assessor will ask you to carry out work either in the classroom, or in your
own time, which you’ll keep as evidence of your learning.
The work you produce (evidence) will be assessed by your tutor/assessor to make sure you’ve covered
everything in sufficient detail. Your evidence could be made up of a combination of:
•
•
•
•
•
•
written work or class notes
products or samples of practical work
case studies
learning logs
video or audio recordings
other appropriate formats suggested by your tutor/assessor
When all of your evidence is gathered together in a file or folder, this becomes your portfolio.
Your centre and assessor may have systems that they use to plan and monitor your assessment. These
may be computer-based (e.g. using ‘e-portfolio’ software) or paper-based (using forms or checklists).
These systems are designed to show how each piece of evidence meets which learning outcomes and
assessment criteria. Reasonable adjustments can be made; for example, if you have writing difficulties,
your responses can be captured orally and evidenced by audio recording.
You will be working to achieve the following learning outcomes:
E3 Email Skills
1. Be able to use email software tools to send and compose messages
2. Be able to manage incoming email
3. Know about common problems when using email
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AIM Awards Unit E3 Email Skills (D/505/1721)
Assessment Resource Pack
Learning Outcomes
Assessment Criteria
Evidence
Location
The learner can:
1. Be able to use
email software
tools to send and
compose
messages
2. Be able to
manage incoming
email
3. Know about
common
problems when
using email
Completed?
(Learner Tick)
1.1. Compose email messages
1.2. Attach a file to an email message
1.3. Send email messages
1.4. Receive email messages
1.5. Retrieve an attachment from an email
1.6. Store an email attachment using an
agreed naming convention
6, 7
6, 7
2.1. Follow guidelines and procedures for
using email
2.2. Identify when to respond to email
messages
2.3. Respond to email messages
2.4. Store email messages appropriately for
future use
2.5. Store an email attachment using an
agreed naming convention
2.6. Identify how to stay safe and respect
others when using email
6, 7
3.1. State common email problems
3.2. Respond to common email problems
3.3. Identify where to get expert advice to
solve a problem
9
10
6, 7
6, 7
6, 7
6, 7
8
6, 7
6, 7
6, 7
9
10
Learning Outcome 1
1.3 Send: to include messages with attachments.
1.4 Receive: to include messages with attachments.
Learning Outcome 2
2.1 Guidelines and procedures: e.g. deleting mail, using signatures and salutations, use
of language etc.
2.4 Appropriately for future use: e.g. flagging for follow-up, using folders etc.
2.5 Agreed naming convention: agree with tutor/learning support a naming style and
location for document.
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AIM Awards Unit E3 Email Skills (D/505/1721)
Assessment Resource Pack
Final Tutor Feedback (Strengths and Areas for Improvement):
Learner Submission Disclaimer
I declare that this is an original piece of work and that all of the work is my own unless referenced.
Assessor Disclaimer
I confirm that this learner’s work fully meets all the assessment criteria listed above at the correct level
and that any specified evidence requirements have been addressed.
Assessor
Learner
Date
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AIM Awards Unit E3 Email Skills (D/505/1721)
Assessment Resource Pack
Expectations
Complete this section before you start the course.
One expectation you have of the course:
…………………………………………………………………………………………………………………………………………………….……………
…………………………………………………………………………………………………………………………………….……………………………
One thing you would like to get out of the course:
…………………………………………………………………………………………………………………………………………………….……………
………………………………………..………………………………………………………………………………………….……………………………
Please keep hold of this sheet. It can be useful to look at it later and see how it compares
with how you found the course at the end.
Review
Complete this at the end of the course.
One thing you have learned from the course:
…………………………………………………………………………………………………………………………………………………….……………
………………………………………..………………………………………………………………………………………….……………………………
One thing you can take with you for the future:
…………………………………………………………………………………………………………………………………………………….……………
………………………………………..………………………………………………………………………………………….……………………………
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AIM Awards Unit E3 Email Skills (D/505/1721)
Assessment Resource Pack
Email Skills
LO1 Be able to use email software tools to send and compose messages
1.1. Compose email messages
1.2. Attach a file to an email message
1.3. Send email messages
1.4. Receive email messages
1.5. Retrieve an attachment from an email
1.6. Store an email attachment using an agreed naming convention
2.1. Follow guidelines and procedures for using email
2.3. Respond to email messages
2.4. Store email messages appropriately for future use
2.5. Store an email attachment using an agreed naming convention
List 3 guidelines and procedures for good practice in using email

For example: always include a ‘Subject’ relating to what the email is about
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
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Task 1:
Create an email and attach a previously saved file.
Ensure in the email you explain why you are sending the attachment to the
recipient. Follow the guidelines and procedures you have listed about, before
sending the email to the recipient.
Task 2:
Open the email from your tutor and save the attachment in your work area
with an appropriate name. Also store the email message for future use. Reply
to your tutor.
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AIM Awards Unit E3 Email Skills (D/505/1721)
Assessment Resource Pack
You must include evidence. This evidence can be:
 copies of emails
 tutor witness statements
Attach your evidence here:
Witness Testimony
Date completed:
___________________________
Witness signature:
___________________________
Comments:
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AIM Awards Unit E3 Email Skills (D/505/1721)
Assessment Resource Pack
LO2 Be able to manage incoming email
2.2. Identify when to respond to email messages
2.6. Identify how to stay safe and respect others when using email
Task
You have received an email and your name is in the ‘cc’ box.
What does this indicate to you?
Do you need to reply?
Yes

No

Maybe

Task
You have been sent an email that has a ‘ ! ’ next to the message.
What does this mean?
Do you need to reply?
Yes

No

Maybe

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AIM Awards Unit E3 Email Skills (D/505/1721)
Assessment Resource Pack
How would you stay safe and respect others when using email?

For example: make sure the anti-virus is up-to-date



LO3 Know about common problems when using email
3.1 State common email problems
3.2 Respond to common email problems
3.3 Identify where to get expert advice to solve a problem
List some common problems when using email:

For example: cannot receive or send an email



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AIM Awards Unit E3 Email Skills (D/505/1721)
Assessment Resource Pack
Describe how you would solve one of the problems listed above:
If you couldn’t solve the problem yourself, where could you go/look for
further help?
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