Pre-Health Volunteer Program List for Interviews
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New Duke Patient Concierge Program - Duke Ambassadors!
Volunteers may assist the efforts of the revolutionary new Duke Patient Concierge Program at Duke Hospital by
serving as a Duke Ambassador Volunteer.
One of our newest programs is the ground-breaking Duke Hospital Concierge Program. These volunteer
opportunities (Duke Ambassador Volunteers) allow our volunteers an unprecedented opportunity to work with
our professional Patient Concierge staff and offer the highest level of service to patients and families.
Volunteers may guide and direct patients to appointments, provide important information and directions to
patients and families, help patients and families locate resources or direct them to the appropriate source if
they have a problem or question,, offer a very high level of customer service, and serve as an extension of the
professional team. Volunteers serve as a very important point person for patients and families who visit the
hospital. It is very much a hands-on, personal service to patients and families, and volunteers serve as a very
important extension of the professional Duke Patient Concierge Team. Excellent customer service skills are
required.
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Heart Center, Neurology, Cardiothoracic
Heart Center, Neurology, and Cardiothoracic volunteers have an opportunity to help the units directly on
inpatient floors. Volunteers interact with and visit patients and families, and assist staff with any needs for the
unit. Volunteers serve as an important liaison between patients, clinical staff, and the Volunteer Services office.
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Ambulatory Surgery Center
The Ambulatory Surgery Center needs outgoing individuals who would facilitate communication among patients,
staff and families, and be a liaison between staff and patients in the busy waiting room areas.
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Surgical Waiting Area and Pediatric Surgical Waiting Area
Volunteers who will comfortably and confidently interact with patients/visitors in the Peri-Operative
Department of Duke Hospital; providing updated information on their plan of care, directions to various hospital
locations, and be an overall comfort and support to our patients/visitors.
A volunteer who will be comfortable with guiding patients/visitors into the pre-op and post-op areas of the
department; at all times respecting the staff involved in the patient's care and the confidentiality of other
patients in the department.
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Pre-Op Screening Area
Pre-Op Screening Area volunteers have a unique opportunity to interact with clinical staff and patients and learn
about the procedures involved in pre-op screening. The primary volunteer duties include communicating nonmedical information and patient needs to staff, communicating with patients and families and serving as a
liaison between staff and patients.
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Eye Center
Eye Center volunteers perform rounding in the patient and family waiting areas; serve as liaison to clinical staff
to communicate non-medical patient needs; serve patients refreshments from cart; wheel patients in
wheelchairs to appointments; and assist patients and families in the waiting areas.
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Helping Hands Volunteer
Helping Hands Volunteers rotate through different Duke outpatient clinics and round on patients in the waiting
areas. Volunteers also provide directions and information for patients and families.
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Health Arts Network at Duke
Volunteers have the opportunity to work with the Health Arts Network at Duke and may work in the Touchable
Arts Gallery for visually impaired patients, guide visually impaired patients through the Touchable Arts gallery,
help assemble art kits and deliver to inpatients, and assist with art and musical needs for patients and families.
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Emergency Department (no freshmen)
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The Emergency Department volunteer serves as a patient-family liaison for the Duke University Medical Center
Emergency Department.
Providing comfort and compassionate listening while protecting patient confidentiality, the volunteers focus is
on facilitating a low stress visit to the Emergency Department.
The volunteer may provide comforts such as blankets, wet cloths, and reading materials. Local knowledge of
motels, restaurants, and other amenities for the family or visitor is very helpful. The volunteer serves as a
compassionate listener. The volunteer must have excellent verbal skills, be self-motivated and self-confident,
and must be able to work with minimum supervision at a high energy level.
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ICU Waiting Area (no freshmen)
Volunteers in the busy ICU Waiting AreaVolunteers interact with the families and visitors in the Intensive Care
Waiting Rooms. They are there to serve the unit, its patients, visitors and staff. The volunteer may take phone
messages, check on patients conditions and act as a liaison between visitors, patients and staff.
The volunteer must have a great capacity for compassionate listening and be comfortable with a diverse
patient/visitor population in stressful situations. A good local knowledge of hotels, restaurants, and other amenities
an out of town visitor may need would be very helpful.
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Surgical Waiting Area and Pediatric Surgical Waiting Area
The Surgical Waiting Area and Pediatric Surgical Waiting Area would like volunteers who will comfortably and
confidently interact with patients and visitors in the Peri-Operative Department of Duke Hospital; provide
updated information on their plan of care, and be an overall comfort/ support to patients and visitors in the
busy surgical waiting area. Volunteers should be comfortable with guiding patients and visitors into the pre-op
and post-op areas of the department, and work with staff to answer patient and visitor questions.
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SMART (Student Mentoring and Academic Reinforcement Tutoring)
Volunteers in this program tutor and play with children in Lenox Baker Children’s Hospital and Valvano Day
Hospital. Volunteers may also assist children with crafts, reading, and playing games in the waiting areas.
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Cancer Patient Education and Resource Center
Volunteers for this program must be able to devote 4 hours every week to assisting patients and families in the
Cancer Center with resource materials, helping patients on the computer and with printed resource materials
and videos, and answering questions for families to assist with cancer patient education and resources. This is a
very important role for a volunteer to help patients and families navigate through finding information about
cancer. The time commitment is different from other PHVP volunteering assignments, which require 2 hours per
week. Hours available are from 8am-10am weekday mornings, 10am-12noon weekday mornings, or from 3pm5pm on Tuesday or Friday afternoons.
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Children’s Health Center/ Child Life
Volunteers will help relieve anxiety that patients and families may feel and provide positive distractions for
patients in waiting areas. Activities may include playing games with patients, keeping waiting areas neat,
providing directions and assistance to families, and keeping games and art supplies stocked in waiting areas.