Pre-Health Volunteer Program List for Interviews
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New Duke Patient Concierge Program - Duke Ambassadors! (No freshmen)
Volunteers may assist the efforts of the revolutionary new Duke Patient Concierge Program at Duke Hospital by
serving as a Duke Ambassador Volunteer.
One of our newest programs is the ground-breaking Duke Hospital Concierge Program. These volunteer
opportunities (Duke Ambassador Volunteers) allow our volunteers an unprecedented opportunity to work with
our professional Patient Concierge staff and offer the highest level of service to patients and families.
Volunteers may personally guide and direct patients to appointments, provide important information and
directions to patients and families, help patients and families locate resources or direct them to the appropriate
source if they have a problem or question,, offer a very high level of customer service, and serve as an extension
of the professional team. Volunteers serve as a very important point person for patients and families who visit
the hospital. It is very much a hands-on, personal service to patients and families, and volunteers serve as a very
important extension of the professional Duke Patient Concierge Team. Excellent customer service skills are
required.
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Heart Center, General Medicine (No freshmen)
Heart Center and General Medicine volunteers have an opportunity to help the units directly on inpatient floors.
Volunteers interact with and visit patients and families, and assist staff with any needs for the unit. Volunteers
serve as an important liaison between patients, clinical staff, and the Volunteer Services office.
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Ambulatory Surgery Center
The Ambulatory Surgery Center needs outgoing individuals who would facilitate communication among patients,
staff and families, and be a liaison between staff and patients in the busy waiting room areas.
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Surgical Waiting Area and Pediatric Surgical Waiting Area
Volunteers who will comfortably and confidently interact with patients/visitors in the Peri-Operative
Department of Duke Hospital; providing updated information on their plan of care, directions to various hospital
locations, and be an overall comfort and support to our patients/visitors.
A volunteer who will be comfortable with guiding patients/visitors into the pre-op and post-op areas of the
department; at all times respecting the staff involved in the patient's care and the confidentiality of other
patients in the department.
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Pre-Op Screening Area/ Pre-Anesthesia Testing
Pre-Op Screening Area volunteers have a unique opportunity to interact with clinical staff and patients and learn
about the procedures involved in pre-op screening. The primary volunteer duties include communicating nonmedical information and patient needs to staff, communicating with patients and families and serving as a
liaison between staff and patients.
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Eye Center
Eye Center volunteers perform rounding in the patient and family waiting areas; serve as liaison to clinical staff
to communicate non-medical patient needs; serve patients refreshments from cart; wheel patients in
wheelchairs to appointments; and assist patients and families in the waiting areas.
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Helping Hands Volunteer and 2F/ 2G Clinic Volunteer
Helping Hands Volunteers rotate through different Duke outpatient clinics and round on patients in the
outpatient clinic waiting areas. Volunteers also provide directions and information for patients and families.
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International Patient Services (No freshmen)
Volunteer in International Patient Services do not serve as interpreters (unless you have passed a national
certification exam for medical interpreting), but are exposed to the world of medical interpreting and assist in
the office with clerical tasks and occasionally accompany interpreters into the medical setting within Duke
Hospital. You will learn about bridging the communication gap between patient and health care provider.
Advanced language skills are extremely helpful, but remember you will not be able to serve as an interpreter
unless you have passed a national certification exam.
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Arts and Health
Volunteers have the opportunity to work with Arts and Health and may work in the Touchable Arts Gallery for
visually impaired patients, guide visually impaired patients through the Touchable Arts gallery, help assemble art
kits and deliver to inpatients, and assist with art and musical needs for patients and families.
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Emergency Department (no freshmen)
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The Emergency Department ambassador serves as a patient-family liaison for the Duke University Hospital
Emergency Department. The ambassador will join our experienced care team to ensure each patient has a
positive experience while receiving care in the department. You will have the opportunity to impact the patient
experience by ensuring each patient receives timely information regarding delays and processes while providing
comfort to patients and visitors. You will have the opportunity to talk with patients who have received
discouraging news and families whose loved one has had a lifesaving intervention. Weekly attendance is
required and this program is very selective.

The Emergency Department requires an ambassador who can handle the sights, sounds and smells of the
department while being professional and ensuring confidentiality for each patient. You should have excellent
verbal skills, be self-motivated, confident, and able to work with minimum supervision. You should be able to
work in a fast-paced environment with changing scenarios and patient needs. If you have an interest in serving
our Emergency Department patients, we invite you to join our team.
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ICU Waiting Area, Duke Medicine Pavilion (no freshmen)
Volunteers in the busy ICU Waiting AreaVolunteers interact with the families and visitors in the Intensive Care
Waiting Rooms. The volunteer act as a liaison between visitors, patients and staff.
The volunteer must have a great capacity for compassionate listening and be comfortable with a diverse
patient/visitor population in stressful situations. Volunteers convey non-medical information to families and also
assist with any non-medical needs of families in the waiting areas.
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Surgical Waiting Area and Pediatric Surgical Waiting Area
The Surgical Waiting Area and Pediatric Surgical Waiting Area would like volunteers who will comfortably and
confidently interact with patients and visitors in the Peri-Operative Department of Duke Hospital; provide
updated information on their plan of care, and be an overall comfort/ support to patients and visitors in the
busy surgical waiting area. Volunteers should be comfortable with guiding patients and visitors into the pre-op
and post-op areas of the department, and work with staff to answer patient and visitor questions.
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SMART (Student Mentoring and Academic Reinforcement Tutoring)
Volunteers in this program tutor and play with children in Lenox Baker Children’s Hospital and Valvano Day
Hospital. Volunteers may also assist children with crafts, reading, and playing games in the waiting areas.
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Maternal Angels
Volunteers welcome visitors to the maternity ward and provide compassionate listening to the patients as well
as offer free hot tea and snacks through cart services. Volunteers will also assist with a script based follow-up
phone call to previously discharged patients.
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Cancer Patient Education Program - Resource Center (No freshmen)
Volunteers for this program must be able to devote 4 hours every week to assisting patients and families in the
Duke Cancer Center Resource Center. Volunteers help locate cancer resource materials, research cancer
information online, answer questions in person and over the phone, assemble patient notebooks and other
tasks, as assigned. This is a very important role for a volunteer to help patients and families navigate through
finding information about cancer. The time commitment is different from other PHVP volunteering assignments,
which require 2 hours per week. Hours available Monday - Friday 8:00 a.m. - 4:00 p.m.
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Children’s Health Center/ Child Life
Volunteers will help relieve anxiety that patients and families may feel and provide positive distractions for
patients in waiting areas. Activities may include playing games with patients, keeping waiting areas neat,
providing directions and assistance to families, and keeping games and art supplies stocked in waiting areas.
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Duke Pediatric Aquatic Swimming Volunteers - Volunteers assist pediatric patients in the pool and provide a
relaxing swimming experience for patients and siblings.