Job Description
Job Title:
IT Systems Analyst
Line Manager:
Applications Developer
Summary of Role:
The IT Systems Analyst is responsible for supporting IT Users in solving
problems relating to software applications, development of application
interfaces and working with the IT Team to create workable IT services.
Scope:
The IT Systems Analyst reports to the Applications Developer and
manages IT systems, databases, application interfaces. Providing these
services in an effective and efficient manner to ensure maximum access
to information and systems. Due to the nature of the IT team, it will be
necessary for this role to also provide support for other IT functions.
Key Responsibilities:
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Supports and services as a technical expert for LSTM in-house developed applications
in all stages of development testing and productions
Provides upper level support to users having difficulties with applications
Installs, implements, administers, supports and monitors LSTM applications
Monitors designated applications and takes corrective action to prevent or minimise
system down time
Collaborates on special projects, may track and allocate software licences
Creates user documentation and may train personnel on new application software
Troubleshoots to resolve system related problems
Coordinates with LSTM’s Application Developer regarding user support and problem
resolution
Organises, controls and evaluates the operations of information systems and data
processing
Meets with colleagues across LSTM to discuss system requirements, specifications,
costs and timelines
Liaises with information systems personnel and contractors to design, develop,
implement, operate and administer computer and telecommunications software,
databases and information systems
Maintain and operate the Systems Development lifecycle
Data storage management including SharePoint online
Coding with PowerShell
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Administration of Office 365
Responding to change:
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Contribute towards medium and long term coordinated planning based on LSTM’s
objectives to keep LSTM up to date with developments in ICT
Assist with the implementation of major developments of the IT service
Develop communication flows to ensure that customers of IT services are continually
updated with information relating to IT developments affecting their work area
Provide orientation to new users of existing technology
Advise colleagues on potential uses of existing and new applications
Provide individual training and support on request
Provide recommendations about accessing information and support
Maintain current and accurate inventory of data, software and resources
Advise the IT Management Team of issues that are affecting IT Services or IT users
General:
The post holder must demonstrate the following skills:
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Perform other related duties commensurate with this grade as required.
Person Specification:
IT Systems Analyst
Criteria
Competencies
Essential
Assessment
Desirable
Education &
Training
Educated to Degree level (or equivalent) in IT related
subject area
Relevant Professional Qualifications in Information
Technology.
E
Evidence of up to date coding experience including the
design of application interfaces.
E
Evidence of up to date knowledge of latest technology
to keep abreast of changes.
Experience
E
Organising, controlling and evaluating the operations of
information systems and data processing
E
Liaising with information systems personnel and
contractors to design, develop, implement, operate and
administer computer and telecommunications software,
databases and information systems
E
E
Maintain and operate the Systems Development
lifecycle
E
Data storage management including SharePoint online
E
Scripting experience with Powershell
Experience in administration of Office 365
Application
Form/CV
E
Relevant work experience in software application
administration or development
Working with stakeholders in a complex business to
discuss system requirements, specifications, costs and
timelines
Skills &
Abilities
E
Application
Form, CV
and
Interview
E
D
Demonstrated proficiency using standard office software
applications, query and control languages
E
Application administration and providing technical
support to end users
E
Interview
Troubleshooting techniques used to resolve application
related problems
E
Ensuring availability, dependability and reliability of
assigned applications
E
To maintain effective working relationships with a broad
range of users that are both technical and non-technical
E
Effective verbal, presentation and written skills
E
Analytical and problem solving skills
E
Presentation skills to communicate complex IT concepts
to a non-technical audience
E
Interview
E
Excellent Time management skills
Knowledge
Robust Project Management Skills
E
Ability to plan for medium and long term coordinated
objectives to keep the school up to date with
developments in ICT
E
Experience of the implementation
developments within an IT service
of
major
To be able to create project plans for activities, allocate
work stream activities and supervise the contribution of
subordinate team members
To be able to develop communication flows to ensure
that customers of IT services are continually updated
with information relating to IT developments affecting
their work area
Special
Aptitude
E
E
Ability to be flexible in approach
E
Ability to liaise with supervising staff when complex
decisions are required
E
An understanding and commitment to continuous
improvement
E
Sensitivity to a variety of cultures
Occasional out of Hours working to meet customer
needs
Interview
E
To be able to advise the IT Management Team of issues
that are effecting IT Services or IT users
Ability to work effectively as part of a team
Circumstances
E
E
E
Interview