Annotated Bibliography Sheet for Scholarly Articles
Please read each article carefully before coding. Please read each question here carefully and then type
your answer on the line next to the question. Please answer as many questions as possible for each paper.
Your last name:
Yang
Group Topic:
Article Year:
2000
Your Group #:
Article Title:
Emotion management and organizational functions: A case study of patterns in a
not-for-profit organization.
Author(s)’ Last Name(s):
Callahan, Jamie L.
Journal Name:
Human Resource Development Quarterly, 11(3), 245-267
Article Keywords:
Organizational behavior; emotions; studies
1
Type of article
2
Emotions in Workplace
Type of article 2
a.
Empirical Paper
a.
Quantitative research
b.
Theoretical/concept paper
b.
Qualitative research
c.
< 4 page notes/others
3
Hypotheses, Research Questions, and/or Propositions
a.
RESEARCH QUESTION 1: Do individuals accomplish emotion work for individual or
organizational goals in an organization?
b.
RESEARCH QUESTION 2: If individuals do conduct emotion work for both individual and
organizational goals, then how is that emotion work associated with organizational
functions?
c.
d.
e.
4
5
Type of data (could be more than 1)
a.
questionnaire
e.
existing statistical information
b.
intensive interview
f.
observations
c.
documents
g.
laboratory manipulations
Research Design
# of participants
25
# of groups
Location of study
Longitudinal study (Y/N)
Data analysis method(s)
ANOVA
organization (1946)
aerospace and national
defense
Page 1
Annotated Bibliography Sheet for Scholarly Articles
Please read each article carefully before coding. Please read each question here carefully and then type
your answer on the line next to the question. Please answer as many questions as possible for each paper.
6
Choose 3 most important variables in this article, define each, and give the measures.
a.
Gender-being male or female
b.
staff members-those who works for the organization and gets paid
c.
Volunteer workers-those who works for the organization out of volunteering, not paid
3
Major findings/results
a.
Women and volunteer workers tend to perform more emotion work.
b.
The analysis revealed that organizational members conducted emotion work for both
individual and organizational purposes for each of the four functions: evocation,
suppression, veiling, and generic. However, this analysis also revealed that some
emotion work actions were conducted for both individual and organizational
purposes.
c.
Staff members were much more likely to perform emotion work for individual purposes than
volunteers were. When staff members did perform emotion work for organizational
purposes, it was most frequently in association with the adaptation function in the
form of organizationally mandated customer service, such as being friendly to
volunteers and awards recipients.
d.
The volunteers, however, conducted very few actions for strictly individual purposes. The
majority of their actions by far were conducted for organizational purposes.
e.
Staff members were more often driven by the economic bottom line of the organization than
the volunteers were, and they tended to "look out for themselves." The emotion
work conducted by the volunteers tended to be driven by a value commitment to the
organization. Because both staff members and volunteers performed emotion work
for organizational purposes, there is support for the argument that emotion work
may be considered a mesophenomenon that bridges the gap between individual and
organization.
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