BIG BROTHERS BIG SISTERS OF THE BLUEGRASS, INC.
JOB DESCRIPTION: VOLUNTEER ENROLLMENT COORDINATOR
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I. REPORTS TO: Program Director or Executive Director
II. JOB DESCRIPTION
The Volunteer Enrollment Coordinator will be responsible for performing all duties assigned by the
Program Director or Executive Director. The primary responsibility of the Volunteer Enrollment
Coordinator is to ensure prompt enrollment of volunteer applicants. The successful incumbent will
produce positive outcomes in the areas: volunteer yield and processing time. Responsibilities shall
include, but not be limited to the following:
1. Respond to all potential volunteer phone, email, and/or written requests as received and
communicate basic information, flexibility, and volunteer choice.
2. Obtain and process volunteer applications in a timely fashion as directed by the Program
Director by securing volunteer applicant references by written or phone request and obtaining
volunteer applicant police checks.
3. Follow-up weekly with volunteer applicants regarding their enrollment status and any
difficulties encountered with completing their file.
4. Maintain regular contact with enrollment staff to expedite the enrollment process of pending
volunteers and ensure a smooth transition among staff.
5. Review and follow-up on references. Immediately bring to the attention of Program Director
concerns regarding reference information, which may influence the volunteer enrollment process.
6. Promote BBBS and present volunteer options to references.
7. Enter all volunteer inquiries and pertinent data into the database, ensuring accuracy and timelines
of information systems.
8. Track the status of pending volunteer applicants and inform the Program Director and
Executive Director of status of these files.
9. Maintain closed pending volunteer files and provide follow-up when appropriate.
10. Assist in volunteer and client orientation and trainings, recruitment activities, interviews, and/or
Escapades as requested by the Program Director.
11. Assist with agency fundraisers and BFKS activities. Identify potential BFKS participants.
12. Assist with other duties as are deemed appropriate and assigned by the Program Director or Executive
Director.
III. COMPETENCIES
1. Customer Focus—Is dedicated to meeting the expectations and requirements of internal and external
customers; gets first-hand customer information and uses it for improvements in products and services;
talks and acts with customers in mind; establishes and maintains effective relationship with customers and
gains their trust and respect; deals effectively with diversity.
2. Sales/Marketing- Ensure customers feel they have been listened to; establish credibility quickly; create
and seize opportunities to match customer interest with program options; display enthusiasm and
commitment; maintain a positive “can-do attitude; answer detailed questions about program options;
position each inquiry for program involvement.
3. Interpersonal Savvy—Relates well to all kinds of people outside the organization; builds appropriate
rapport; listens; builds constructive and effective relationships; uses diplomacy and tact; capable of
diffusing difficult situations comfortably; doesn’t show frustration.
BIG BROTHERS BIG SISTERS
JOB DESCRIPTION – VOLUNTEER ENROLLMENT COORDINATOR
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4. Results/Outcome Orientation---Is motivated by results; can be counted on to meet and exceed goals
successfully; bottom-line oriented; pushes self for results; sets clear objectives and measures, monitors
process and progress.
5. Approachability—Is easy to approach and talk to; spends the extra efforts to put others at ease; can be
warm, pleasant and gracious; is sensitive to and patient with others; builds rapport well; is a good listener.
6. Organizing—Can marshal resources to get things done; orchestrate multiple activities at once to
accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful
manner; follows established process.
III. QUALIFICATIONS
A. General
1.
2.
3.
4.
1.
Pleasant demeanor and manner to promote positive rapport.
Resourceful, can provide in-depth program and community information accurately.
Excellent written and oral communication skills.
Ability to maintain the confidentiality of clients and volunteers served by the agency.
Ability to work on various tasks simultaneously in a fast paced environment while focusing on
details.
2. Ability to work independently and also effectively collaborate with other staff.
B. Educational and Occupational Qualifications
1. High school diploma or college degree will be accepted.
2. Experience in employment positions that require customer friendly service and action.
3. Word-processing and letter writing skills and abilities.
IV. WORK ENVIRONMENT
Routine office environment. Work hours and work location flexible to meet customer needs.
V. SALARY SCALE
Salary Range from $20,500 to $26,000 with increments determined by the Board of Directors.
Appointment may be made at any level within the range at the discretion of the Program Director and
the Executive Director.