Hamilton, Communicating for Results, 10th Edition, Chapter 01
1. Which of these is an example of encoding?
a. Dan chooses his words carefully in his text to Marie so that she will
know he’s upset that he has to cancel their date. (CORRECT)
b. Marie attempts to determine if Dan’s text is a rejection of her or
simply a scheduling issue.
c. Dan replays Marie’s voicemail to try to see if her feelings are hurt.
d. Marie tries to figure out why Dan canceled their date based on his
word choice.
e. All of the above
2. Believing that 100% communication is possible is engaging in:
a. Internal noise
b. External noise
c. The communication fallacy (CORRECT)
d. The two-way model
e. The one-way model
3. Though all of the basic communication codes are important, researchers
have found that the Language code is not as important to the meaning of a
message as the Nonverbal code and the _____________ code.
a. Condensed
b. Assimilated
c. Paralanguage (CORRECT)
d. Shorthand
e. Electronic
4. To improve your use of feedback when receiving it from others, you should
do which of the following?
a. Be general when indicating what kind of feedback you want.
b. Allow feedback sessions to arise organically instead of scheduling
them.
c. Avoid eye contact when receiving feedback.
d. Specifically request feedback. (CORRECT)
e. Wait only two or three seconds before you begin talking again
5. You want to speak with your boss about not receiving a raise. Instead of
giving you a moment in private, your boss tries to squeeze the discussion into
a casual chat in front of many of your colleagues. You feel uncomfortable and
frustrated. This communication situation is influenced by:
a. Internal noise only
b. External noise only
c. Both Internal and external noise (CORRECT)
d. The communication fallacy
e. Frame of reference
6. If I convince myself that I should use a sick day when I am not really sick
because I don’t want to lose my sick days, I have fallen into which one of the
following ethics traps?
a. The trap of necessity
b. The trap of relative filth
c. The trap of rationalization (CORRECT)
d. The trap of self-deception
e. None of the above
7. Encoding is:
a. Not really necessary in good communication
b. Is putting the message into the form in which it will be communicated
(CORRECT)
c. Is the first step in feedback
d. Is the responsibility of the receiver of the message
e. Not necessary if you know the receiver well.
8. The model of communication that includes person A/person B, stimulation and
motivation, encoding and decoding, frames of reference, code, channel, feedback,
environment, and noise is:
a. The one-way model
b. The two-way model
c. The circular model
d. The transaction model (CORRECT)
e. The interactional model
9. The channel in the communication model refers to:
a. the speed at which the message is sent
b. the medium used to transmit the message (CORRECT)
c. how many people will receive the message
d. how well the communicators know each other
e. the tone in which the message is sent
10. Feedback:
a. cannot be used as a self-monitoring response
b. is not necessary in today’s technological environment
c. is used only in emails
d. is the verbal and visual response to a message (CORRECT)
e. is part of the encoding process
11. A face-to-face (rather than electronic or written message) should be send under
which of the following conditions:
a. When the speed of delivering the initial message is not important.
b. When a permanent record of the message is needed.
c. When the receivers of the message are geographically spread out.
d. When content is more important than feelings.
e. When the topic is emotional, confusing, or complex. (CORRECT)
12. Ethics in communication:
a. applies only to journalists
b. are not necessary if everyone else is doing or saying the same thing
c. are the moral principles that guide our judgments about the good and bad,
right and wrong, of communications (CORRECT)
d. are of little concern to the public
e. applies to business communication but not interpersonal communication.
13. Email is:
a. always private and confidential
b. can be permanently deleted
c. can only be used for business purposes
d. is one way for employees to develop contacts and learn the company
system (CORRECT)
e. is the best way to communicate emotionally sensitive messages
14. Frame of reference:
a. Something only teachers must consider
b. Has minimal effect in communication
c. Is the same for all of us
d. Takes into consideration everything about us including age, sex, education
(CORRECT)
e. Is part of the one-way model
15. According to recent research the number one requirement for hiring is:
a. Personal appearance
b. Technical skills
c. Writing and speaking skills (CORRECT)
d. Having good business contacts
e. Typing speed