I live in a flat… Wellhouse Housing Association is pleased to provide a weekly service for our tenants in flat properties to assist with rubbish collection. What we will do What we ask that you do Have our contractors put your wheelie bin out on street for collection on uplift day, return when complete and ensure bin gates are locked at all times • Use wheelie bin for all domestic refuse • Ensure bin bags are tied and tidy within your own bin – not dumped in back court area • Leave bin at gate entrance on the night before collection • Return wheelie bin to back court area after collection - do not leave at entrance throughout the week • Tie up any bulk refuse and place at gate entrance alongside bin on night before collection for our contractors to lift and transport to bulk uplift site – we ask that you do not discard items in back court area throughout the week as this can attract vermin, looks unsightly and weather damage can make rubbish difficult to move. Provide a weekly bulk uplift service for your larger items at various locations throughout the estate We’re serious about making Wellhouse a better place to live and are keen to offer our tenants the best services possible. While we are happy to do so our tenants still have a role to play. Therefore estate walks and garden inspections will resume allowing us to closely monitor the situation. Those found to be not complying with their conditions of tenancy will have appropriate actions taken against them, some of which will include: Being placed on restricted repairs Having your housing application suspended Having works carried out as deemed necessary and having full costs recharged Having legal actions taken against your tenancy, in serious cases