EAST ANGLIAN AIR AMBULANCE
JOB DESCRIPTION/PERSON SPECIFICATION
JOB TITLE:
REPORTS TO
Base/Clinical Operations Manager x 2 positions
:
Director of Operations
RESPONSIBLE FOR:
Base, Clinical and Operations Teams
SALARY:
up to £30,000 dependent upon experience
WORKING HOURS:
37.5 hours per week; some shift work will be required, as the Charity
increases coverage to 24/7.
LOCATION:
Cambridge and Norwich
Overview:
The Charity aims to provide exceptional and expeditious clinical care to the community by means of
a fully equipped Air Ambulance Helicopter which conveys a highly skilled Doctor and Paramedic
medical team to the patient. The Charity is now seeking to recruit a Base/Clinical Operations
Manager for its bases in Cambridge and Norwich (2 positions), to be responsible for the day-to-day
management of staff (Paramedics, Doctor’s Pilots and Charity Operations team members).
Both post holders will be required to build exceptionally robust working relationships with a number
of partner organisations. These include the East of England Ambulance Service Trust (EEAST) who
supply Paramedics, Bond Aviation Services (BAS) who are contracted to supply pilots and aircraft and
the Doctors who crew the aircraft.
Key Responsibilities:
1. Reporting to the Director of Operations, one role will be primarily based at Cambridge and one
in Norwich, with the purpose of providing a Clinical Operational management presence at each
base.
2. Working in close partnership with the corresponding Base/Operations Manager in Norwich and
Cambridge; regular visits by both post-holders to each base will be required.
3. Responsible for the implementation of EAAA strategy, whilst providing operational support to
the crews, ensuring the dissemination of information and the compliance of policies and
paperwork.
4. Providing a primary and professional point of contact for receiving and actioning any issues in
relation to operational matters, premises, vehicles and equipment as it may arise during a shift.
5. Responsible for the day-to-day management and adherence to CQC requirements whilst
collating evidence to demonstrate compliance.
6. Continuing to develop and improve the interface between clinical crews and the Charity.
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Detailed Job Description:
1. Responsible, in liaison with the EEAST Air Operations Manager, the Doctor responsible for the
Doctors duties and the aircraft provider, for the planning of resources/rosters – ensuring optimal
staff coverage and vehicle availability for all shifts in line with EAAA policies, procedures and
guidance.
2. Attend internal and external meetings on behalf of EAAA, reporting back through the Director of
Operations.
3. Assist with the production of monthly operations reports, Trustee Board and Committee
meeting papers.
4. Oversee and authorise purchases for clinical operations. Responsible for ensuring the timely
ordering and maintaining stock levels of consumable items, where appropriate.
5. Responsible for ensuring the checking, re-stocking and cleanliness of air and land vehicles to a
high standard, in line with EAAA/EEAST Trust policies, procedures and relevant guidance.
6. Maintain any professional registration, clinical currency and Aircrew qualifications held.
7. Maintain and further improve effective two-way communication between the Operations Team,
other EAAA staff members, and with agreed external agencies.
8. Ensure the correct documentation is completed and submitted in relation to CQC requirements,
conduct audits and spot checks. Overseeing the sending out of patient surveys and crew
feedback forms.
9. As appropriate, assist with recruitment and selection process for operational and clinical staff
employed directly by, or seconded to the Charity.
10. Responsible for attending any incidents as directed by the Director of Operations, in line with
Charity policies, procedures and relevant guidance.
11. As directed by the Director of Operations investigate and initiate remedial action as required by
the Charity’s incident reporting system.
12. To ensure that any issues that may affect service delivery are reported to the Director of
Operations in a timely manner.
13. Ensure compliance with EEAST/EAAA policy, procedures and current legislation on drug
acquisition, administration, relevant record keeping and security, reporting any deficiencies to
the Director of Operations.
14. Assume primary responsibility for ensuring the EAAA operational base is maintained to an
appropriate level of cleanliness and hygiene.
15. At all times provide clear leadership and maintain high standards commensurate with the post.
16. Any other operational duties as required by the Director of Operations.
17. Maintain the clinical database and ensure all clinical data is correctly completed and stored.
S:\Management\HR\Recruitment\Ops Base Manager\Job Description & person spec.docx
18. Assist in organising and participate in training sessions, debriefs and exercises.
19. Report CQC violations and discrepancies to the Director of Operations and the CQC Registered
Manager for action.
20. Maintain a risk register of ‘EAAA Base’ risks for each Operational base.
21. Maintain a Cambridge or Norwich Base asset register (as appropriate) and equipment
maintenance schedule.
Person Specification:
Education
Essential
Key Skill Level 3: 2 ‘A’ levels (4 AS Levels), ONC,
OND, BTEC, NVQ level 3 or equivalent.
Knowledge and Experience
Essential
Experience of working within an aviation
environment
Experience of working within a CQC
environment; understanding CQC
requirements and required outcomes.
Experience of dealing with legislation covering
Clinical Governance and responsibilities;
experience of ensuring Incident Reporting
System is used to highlight issues.
Management experience: working with and
managing highly skilled and specialist staff.
Operational experience: ability to prioritise
and adapt to changing environments
Desirable
Key Skill Level 4: Degree; HNC; HND NVQ level
4 or equivalent; including professional
qualification.
Desirable
Dealing with aircraft suppliers; reviewing
contracts and aviation aircraft legislation
Experience of working within the 3rd Sector:
knowledge of legislation covering charities and
not-for-profit organisations.
Experience of operating a CRM system
Experience in aviation operations in order to
supervise and evaluate the performance of
staff in the air.
Aviation experience: decision making involved
in flight requirements.
Emergency Incident training: demonstrating an
understanding of processes to be followed
during a major incident
Knowledge/experience of working within the
emergency services: able to demonstrate an
understanding of the priorities of other
agencies and balance them against the
Charity’s.
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Skills
Essential
Current and full driving licence
Good interpersonal skills: ability to influence,
persuade and negotiate
Desirable
Enhanced driving test; experience of driving
RRV
Project management in relation to assessing
clinical equipment
Good problem solving skills
Ability to meet deadlines and work under
pressure
Ability to work with diverse groups: senior
management, external bodies, patients
Excellent communication skills
Excellent time planning and time management
skills
Ability to mentor colleagues and work
effectively across teams; ability to motivate
and influence others.
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