CQC Internal (Mock) Inspections
What do we mean by CQC
Internal (Mock) Inspections
Comprehensive unannounced programme of internal visits to
all sites including community to assess compliance with the CQC
Essential Standards

CQC Essential Standards
Outcome
Regulation
(From the
Essential
Standards)
1
(From the
Health &
social Care
Act 2008)
17
2
4
5
6
7
18
9
14
24
11
8
9
10
11
12
13
14
16
12
13
15
16
21
22
23
10
17
21
19
20
Description
Respecting and involving people who use
services
Consent to care and treatment
Care and welfare of people who use services
Meeting nutritional needs
Cooperating with other providers
Safeguarding vulnerable people who use
services
Cleanliness and infection control
Management of medicines
Safety and suitability of premises
Safety, avialabilty and suitability of equipment
Requirements relating to workers
Staffing
Supporting workers
Assessing and monitoring the quality of
service provision
Complaints
records
Why do we need to do them?

Quality and safety are key objectives

Assurance

Compliance against Essential Standards

Identify good practice but also to highlight areas where
improvements need to be made
Staff awareness of process

Engaging staff in the process is key

Staff understanding the process and what to expect

Staff understanding the reason why we do them and the
benefits to the patients, the staff and the organisation
How do we do them?

Processes already in place –

Consistency of process across business units

Including scoring processes

Including reporting processes and format
What do we inspect?

Horizon scanning

Hot spots

Priorities

Link closely with Quality and Safety
When will we do them?

Frequency?

Timings – day/ night

What happens in between?
Who should do them?
Teams already in place
Pool of people that can take part?
Training?
External stakeholders?
Cross business units?
Results

Monitoring themes

Celebrating best practice

Making improvements – action planning

Feeding back to teams

Sustainability and review

Sharing and benchmarking

Market success of outcomes
The way forward?