A resource for skilled immigrants.
An opportunity for America.
Program Manager, New York
Upwardly Global is an award-winning nonprofit organization, founded in 2000, with offices in New York,
San Francisco, Chicago, Detroit, Silver Spring, and a national online program. Upwardly Global (UpGlo)
helps work-authorized, skilled immigrants rebuild their professional careers in the U.S. by providing
professional job-search training and access to companies with global talent needs, including recognized
local and national businesses, Fortune 500 companies, and global organizations. For more information
about the organization, please visit www.upwardlyglobal.org.
Position Description
The New York Program Manager will manage all aspects of the program, including outreach, job seeker
services (orientation & training), employment services (coaching & job placement), development of
strategic partnerships, and volunteer engagement. The Program Manager will lead a dynamic team of
committed professionals to achieve strong outcomes for skilled immigrants and our community of partners
and funders.
Reporting to the New York Managing Director, the Program Manager supervises the work of four direct
reports and five indirect reports. This position is performance-based, and success is measured by the
program team’s ability to meet defined intake, enrollment, training completion, employer network
readiness, job placement and job retention goals. This position is based in Upwardly Global’s New York
Office located in Midtown Manhattan.
Responsibilities:
Team Management (30% of work hours)
 Provide direct and indirect supervision to a team of nine staff with responsibility for overseeing
hiring, onboarding, training and managing overall performance for the team.
 Provide day to day coaching to direct reports, hold regular supervision meetings, and conduct
formal performance reviews for the team.
 Identify professional development opportunities for direct and indirect reports.
 Conduct annual performance and compensation reviews
 Help foster a strengths based, collaborative leadership culture.
Program Management (40% of work hours)
 Review and set annual program metrics and manage the team towards meeting and exceeding
goals with a particular emphasis on professional level job placements and starting salaries.
 Use outcome data to drive programmatic decisions and identify ways to course correct if program
areas are under-performing.
 Oversee and monitor outreach and communication efforts to ensure job seeker pipeline is
sufficient to meet local hiring needs. Expand program reach into new NYC neighborhoods and
potential regional growth areas as needed.
 Monitor screening of job seekers to ensure a steady stream of qualified participants and ensure
that job seekers who are not qualified are referred to appropriate services.
 Manage the program budget and look for opportunities for savings and efficiency.
 Collaborate closely with the Employment Services Manager to increase placement outcomes and
implement strategies to improve alumni retention and Employer Network readiness rates for NY
job seekers.
 Collaborate with peer managers of the San Francisco, Midwest and Remote programs to align
process, workflow and to institute best practices
 Engage with external evaluators and consultants as needed.
 Participate in national management meetings and projects.
A resource for skilled immigrants.
An opportunity for America.
Business Development/Fundraising Responsibilities (30% of work hours)
 Develop specific strategies to engage with employers on talent sourcing, volunteer partnerships
and other opportunities for mutually beneficial relationships in order to increase placement
outcomes and as appropriate, drive revenue. Supervise staff working on strategic partnerships.
Draft corporate partnership proposals as needed.
 Work in collaboration with the national employer partnerships team to implement local strategies.
 Strategize with and support the NY development team in grant writing, program development and
grant reporting. Manage a select set of private and public funder relationships.
 In partnership with the Development Manager, lead data collection and reporting for New Yorkbased funders.
Qualifications:
 Bachelor’s degree in a related field required. Master’s degree strongly preferred.
 3 to 7 years of work experience in team and program management.
 Strong quantitative and data analysis skills required. Knowledge of database systems, such as
Salesforce, preferred.
 Proven track record of leading team in meeting and exceeding program goals.
 Experience working with development staff and/or high-profile funders in compiling and analyzing
program data.
 Experience in business development and securing program/employer partners.
 Prior success in managing a high performance team
 Knowledge of workforce training, human resources, or career development programs preferred.
 Significant experience working cross-culturally in a diverse environment.
 Sensitivity to ethnic and cultural diversity. Must have commitment to work from a strengths based
perspective.
 Experience working with cross-functional teams strongly preferred.
 Excellent written and oral communication skills, and strong presentation skills.
 Sound judgment and ability to develop a deep knowledge of the immigrant integration field.
 Detail orientation and strong project management skills with an ability to multi-task and meet
multiple deadlines.
This is a full-time role requiring 40 hours per week with occasional need to attend evening meetings and
events. The salary for this position is commensurate with experience; benefits include health, dental, and
vision insurance stipend and 15 vacation days accrued in the first year. Upwardly Global is an equal
opportunities employer.
To apply, please e-mail the following documents to Kristy Grammer, Managing Director, at
applications@upwardlyglobal.org by February 20th, 2015.
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Resume
Cover letter with salary requirements
In the subject line of the email, please write “Program Manager, New York.” Due to staff capacity, only
candidates who are considered for an interview will be contacted. No phone calls please.