Learning and Assessment Plan (LAP)
Single Unit of Competency
Subject Code
Subject Title
HLTHIR403C
Work Effectively With Culturally Diverse Clients and Co-Workers
1. Contact Details
Name
Course Co-ordinator Cate MacMillan
Teacher(s)
Russell Miles
Admin. Officer
Dept. Office
Telephone
92124627
0402892891
Email
catherine.macmillan@chisholm.edu.au
russell.miles@chisholm.edu.au
Catherine.macmillan@chisholm.edu.au
Deborah.mulqueen@chisholm.edu.au
Wendy Scott
92388296
Wendy.scott@chisholm.edu.au
Room C110 Early Education and Community Services, Berwick Campus,
Chisholm Institute
2. Delivery Overview
Class Time
External Activities
18
2
Student Project
Total Scheduled Hours
20
3. Unit of Competency Outline
Unit Code
HLTHIR403C
Title
Work Effectively With Culturally Diverse Clients And Co-Workers
Unit Scheduled Hours
75
Mode of delivery
Face to face, online delivery, workshops, projects
Unit Type
Diploma of Youth work ( CHC50403)
Certificate IV in Youth Work CHC40403
Pre/Co Requisites
N/A
Description
This unit describes in working with culturally diverse clients and coworkers.
Learning and Assessment Plan (LAP)
Single Unit of Competency
Essential knowledge:
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Recognition of cultural diversity in Australian society with many individuals living in many cultures
Recognition of cultural influences and changing cultural practices in Australia and its impact on
diverse communities that make up Australian society
Knowledge of own cultural conceptions and pre-conceptions and perspective of diverse cultures
Recognition of impact of cultural practices and experiences on personal behaviour, interpersonal
relationships, perception and social expectations of others
Recognition of culture as a dynamic social phenomenon
Recognition of culture as a range of social practices and beliefs evolving over time
Recognition that the word 'normal' is a value-laden, excluding concept that often precludes
acknowledgment of the diversity of people, their life experiences and situations
Recognition of the unique way individuals may experience a culture and respond to past experiences
Knowledge of the principles of equal employment opportunity, sex, race, disability, anti-discrimination
and similar legislation and the implications for work and social practices
Knowledge of availability of resources and assistance within and external to the organisation in relation
to cultural diversity issues
Knowledge of the role and use of language and cultural interpreters
Learning and Assessment Plan (LAP)
Single Unit of Competency
Essential skills:
Ability to:
 Apply culturally respectful practices in the workplace and to demonstrate respect and inclusiveness of
culturally diverse people in all work practices
 Sensitively and respectfully communicate with persons of diverse backgrounds and cultures
 Respond respectfully and sensitively to cultural beliefs and practices that may cause harm
 Form effective workplace relationships with co-workers and colleagues of diverse backgrounds and
culture
 Participate in identifying and implementing culturally safe work practices
 Use effective strategies to address and eliminate discrimination and bias in the workplace
 Use basic conflict resolution and negotiation skills
x
x
Technology
x
Learning
x
Self-management
Planning &
organisation
x
initiative &
Enter[rise
Problem solving
Teamwork
Communication
Employability Skills delivered in the Element
x
x
x
Workplace Experience
This element incorporates workplace experience
4. Assessment Details
Assessment Tasks
Assessment Tasks 1
Unit of Competency
1.3~1.4
2.1~2.3
3.1~3.4
4.1~4.4
Weighting Unit of
Competency
10%
Class participation; attendance, participation and maintaining class notes
Assessment Tasks 2
To be completed by week 4 (25 March 2014) or Short answer questions given out in
class – and readings on Moodle.
Research and answer 10 question with short paragraph of 20~30 words. You may write
in dot-point, descriptive or short statements. Include your name, student number and
Unit.
1
Define Culture, Race Ethnicity, Religion and Nationality?
2
What if any is the difference equality and equity?
3
What does Pluralistic mean?
4
According to 2001 Census the number of different ethnic communities and
language groups in Australia is a) less than 60, b) around 90, and C) over 120
30%
1.3~1.4
2.1~2.3
3.1~3.4
4.1~4.4
1.3~1.4
2.1~2.3
3.1~3.4
4.1~4.4
Learning and Assessment Plan (LAP)
Single Unit of Competency
5
6
7
8
9
10
The preferred way of making hand gesture to someone from a different
culture is with your hands outward and palms faced down. True or false?
What does the name Australia mean?
Describe some of the factors in the development of social culture?
What is meant by Ethnocentrism?
The number of Aboriginal children removed from their families each year
over the stolen generation period was a) between 500 to 1000, b) around
2000, and c) over 5000
Sex discrimination is considered a crime. True or false
Assessment Task 3: Group presentation
20%
1.3~1.4
2.1~2.3
3.1~3.4
4.1~4.4
40%
1.3~1.4
2.1~2.3
3.1~3.4
4.1~4.4
For groups of 3~5. Create a presentation to show something about your own
cultural or another that you are familiar, or aspect of youth culture. The
presentation should be under 10 minutes and can be in any constructive form, eg,
audio visual, demonstration of preparing meal, song, poem or art work OR –
choose a culture and research this culture and present to class.
The presentation will be presented over the first weeks of the element.
Assessment Task 4: Integrated Essay: 250~400 words
Topic: “There is no universal moral standards of right and wrong, good or bad for
evaluating cultural phenomena – standards are relative to the society in which the
appear. William Graham Summer. Discuss?
Essay must include a cover sheet, student name, student number and
bibliography. If you wish to write on another topic you may discuss this with me.
To be completed by week 8 (13 May 2014)
5. Evaluation
This unit will be evaluated and monitored using the evaluation form.
6. Learning Resources
Multiculturalism in
Department of Immigration and Citizenship. (2009). Fact Sheet 8:
Australia
Abolition of the ‘white Australia’ policy. Retrieved December 19th,
2009, from http://www.immi.gov.au/media/fact-sheets/08abolition.htm
Department of Immigration and Citizenship. (2003). Report of the
Review of Settlement Services for Migrants and Humanitarian Entrants.
Retrieved December 10th, 2009, from
http://www.immi.gov.au/media/publications/settle/_pdf/chap01web.pdf
Ethnocentrism & Ethnorelativism
Hooghe, M. (2009). Ethnocentrism in International Encyclopedia of the
Social Sciences. Philadelphia: MacMillan Reference. Retrieved
December 10th, 2009, from
http://www.kuleuven.be/citizenship/_data/etho_iess.pdf
Pages 1-5 of Fisher-Yoshida, B. (2005). Reframing Conflict:
Intercultural Conflict as Potential Transformation. Journal of
Intercultural Conflict, 8, 1-16. Retrieved 15th, Jul, 2009, from
http://www.humiliationstudies.org/documents/FisherYoshidaReframing
ConflictSIETAR.pdf
Learning and Assessment Plan (LAP)
Single Unit of Competency
Transformative learning, adapted from Fisher-Yoshida, B. (2005).
Reframing Conflict: Intercultural Conflict as Potential Transformation.
Journal of Intercultural Conflict, 8, 1-16. Retrieved 15th, Jul, 2009, from
http://www.humiliationstudies.org/documents/FisherYoshidaReframing
ConflictSIETAR.pdf
Cultural variabilities
Racism & Intolerance
Ting-Toomey, S. (1999). Intercultural conflict management: a mindful
approach. Excerpted from Constructive intercultural conflict
management, in Communicating across cultures. New York: The
Guilford Press, pp. 194-230. Retrieved December 7th, 2009, from
http://personal.anderson.ucla.edu/richard.goodman/c4web/Mindful.htm
Lebaron, M. (2003). Intercultural communication in Beyond
Intractability. G. & Burgess, H. (eds.). Conflict Research Consortium,
University of Colorado, Boulder. Retrieved August 15th, 2007, from
http://www.beyondintractability.org/essay/crosscultural_communication/
Abdel-Fattah, R. (2005). Living in a material world. Retrieved
December 9th, 2009, from
http://www.multiculturalaustralia.edu.au/doc/abdelfattah_material_world.pdf
Harrison, D. (1995). Are YOU a racist? Retrieved December 9th, 2009,
from http://www.multiculturalaustralia.edu.au/doc/harrison_1.pdf
Pages 17-27 of Jigsaw Publications (2009). Work effectively with
culturally diverse clients and co-workers. South Australia: Jigsaw
Publications.
Elliott, J. (2002). The Australian eye. [VHS]. N.S.W.: Angry Eye
Productions LLC
Aboriginal and Torres
Strait Islander History
Aboriginal and Torres
Strait Islander Health
and well-being
Aboriginal and Torres
Strait Islander Culture
Cultural competence &
cultural safety
Reconciliaction. (2007a). Stolen Generation Fact Sheet. Retrieved July
11th, 2009, from http://reconciliaction.org.au/nsw/education-kit/stolengenerations/
Reconciliaction. (2007b). Land rights fact sheet. Retrieved July 11th,
2009, from http://reconciliaction.org.au/nsw/education-kit/land-rights/
Pages 12-18 and 20-22of
Vichealth. (2005). Promoting the emotional and spiritual wellbeing of
Koori communities through the Koori communities leadership program.
Retrieved November 19th, 2009, from
http://www.vichealth.vic.gov.au/~/media/ResourceCentre/Publicationsa
ndResources/Mental%20health/IndigenousLeadership/BI_Leadership.as
hx
Westerrman, T. (2004). Engagement of Indigenous clients in mental
health services: What role do cultural differences play? Australian eJournal for the Advancement of Mental Health, 3(3). [Electronic
Version]. Retrieved December 10th, 2009, from
http://www.auseinet.com/journal/vol3iss3/westermaneditorial.pdf
Williams. R. (n.d). Cultural Safety – what does it mean for our work
practice? Retrieved August 15th, 2009, from
http://www.ruralhealth.utas.edu.au/indigenoushealth/RevisedCulturalSafetyPaper-pha.pdf
Learning and Assessment Plan (LAP)
Single Unit of Competency
Beyond Blue. (2008). Cultural Considerations and communication
techniques: guidelines for providing mental health first aid to an
Aboriginal or Torres Strait Islander person. Retrieved 7th December,
2009, from
http://www.mhfa.com.au/documents/guidelines/8307_AMHFA_Cultura
l_guidelinesemail.pdf
Migrants and refugees
in Australia
Prasad-Ildes, R. & Ramirez, E. (2006). What CALD consumers say
about mental illness prevention. Australian e-Journal for the
Advancement of Mental Health, 5(2) 1-6. [Electronic Version].
Retrieved December 10th, 2009, from
http://auseinet.flinders.edu.au/journal/vol5iss2/prasadildes_abstract.pdf
Abdel-Fattah, R. (2005). Living in a material world. Retrieved
December 9th, 2009, from
http://www.multiculturalaustralia.edu.au/doc/abdelfattah_material_world.pdf
Intercultural
communication and
cultural inclusion
Pages 29- 52 of Jigsaw Publications ( 2009). Work effectively with
culturally diverse clients and co-workers. South Australia: Jigsaw
Publications.
Intercultural conflict
Pages 5-16 of Fisher-Yoshida, B. (2005). Reframing Conflict:
Intercultural Conflict as Potential Transformation. Journal of
Intercultural Conflict, 8, 1-16. Retrieved 15th, Jul, 2009, from
http://www.humiliationstudies.org/documents/FisherYoshidaReframing
ConflictSIETAR.pdf
Pages 5-15 of Jigsaw Publications ( 2009). Work effectively with
culturally diverse clients and co-workers. South Australia: Jigsaw
Publications.
See Subject Moodle site for other material
Understanding culture
and cultural diversity:
Other Materials
Learning and Assessment Plan (LAP)
Single Unit of Competency
7. Weekly Schedule
Week Topic (see associated class plans for more details)
1
2
3
4
5
6
7
8
9
10
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Unit introduction
Assessment tasks
Language usage
Cultural differences in communication
Cultural awareness
Factors in the development of culture:
Culture and sub-culture
Factors in the development of culture
Australia as multi-cultural society with a English language and
legal dominance
Characteristics of Australian society
Cultural Variabilities
Define Universal Variabilities
Ethnocentrism
Cultural Variabilities
Indigenous Australians; history and modern circumstances
key social and health indicators of Indigenous peoples in Australia
Customs and relationship protocols
Racism & Intolerance
Define tolerance
Describe history of thought about tolerance
Victoria’s Racial and Religious Tolerance Act 2001
Case studies; Singapore race riot 1964, Biafra 1968 and Cronulla
riots 2005
Creating culturally safe workplace
Building mutual respect, expressing empathy and promoting
inclusion
Sensitivity to other’s culture.
Sharing different perspective
Communicating effectively
Barrier to understanding
Use of interpreters
Class Presentations
Resolve cross-cultural misunderstanding
Exploring new ways of carrying out work process
Class Presentations
Minorities in a majority culture
Why we might feel uncomfortable in an alien culture
Defence strategies of minorities
Principles, Rights and practices of inclusion
Class Presentations
Class cultural sharing exercise (students share something of their
families culture with the class)
Unit of
Competency
1.1~1.3, 3.1,
4.2
1.1
1.3~1.3
2.1~2.3
3.1~3.4
4.1~4.4
1.3~1.3
3.1~3.4
4.1~4.4
1.3~1.3
2.1~2.3
3.1~3.4
4.1~4.4
1.3~1.3
2.1~2.3
3.1~3.4
4.1~4.4
1.3~1.3
2.1~2.3
3.1~3.4
4.1~4.4
1.3~1.3
2.1~2.3
3.1~3.4
4.1~4.4
1.3~1.3
2.1~2.3
3.1~3.4
4.1~4.4
1.3~1.3
2.1~2.3
3.1~3.4
4.1~4.4
Learning and Assessment Plan (LAP)
Single Unit of Competency
Definitions
CALD culturally and linguistically different : This refers to the wide range of cultural groups that
make up the Australian communities. It includes groups and individuals who differ according to
religion, race, language or ethnicity.
NESB : non-English speaking background
MMHA : Multicultural Mental Health Australia
MMHA provides national leadership in mental health and suicide prevention
for Australians from CALD backgrounds
NEDA National Ethnic Disability Alliance
8. Review
Authorising officer
Created:
Released:
Review Date:
Russell Miles
3 March 2014