Wirral Council: Job Role Descriptor
Job Role:
Service:
Reports to:
No. of
Subordinates:
Job Role Ref:
Job Family:
Grade:
Administration Apprentice (Leisure)
Leisure Services
Leisure Operations Manager
0
HR USE ONLY
BUS
Business Support
Band A
JOB ROLE PURPOSE
Complete the designated Intermediate Apprenticeship Framework and be an
ambassador for Apprenticeships in Wirral. Undertake a range of duties to develop a
portfolio of evidence to support the Apprenticeship.
KEY TASKS
1. Learn and undertake a mentored approach from the administration team across the
leisure services estate
2. Assist the work of centre based Admin Staff and Receptionists.
3. Use word processing software and new technology systems as required.
4. Participate in the promotion and marketing of services and facilities.
5. Participate and assist in appropriate training programmes.
6. Continue to develop personally and professionally as part of the apprenticeship.
7. Work across all areas of Leisure
KEY RESPONSIBILITIES
People
Develop working relationships with other Council Staff, Councillors, community groups,
users and other organisations.
Assist in maintaining and promoting a customer-orientated service in accordance with
the Council’s quality standards
Develop a sound knowledge of health and safety, and being able to apply this in any
given situation or circumstances to ensure that safe working, occupational health and
safety codes of practice are adhered to at all times, including the use of personal
protective equipment (PPE).
Document1
Page 1 of 4
Financial
Assist with the preparation of financial and statistical reports relating to the operation of
the building and individual services.
Assist with the completion of returns/reports relating to income, expenditure, usage,
staffing, etc.
Prepare and process orders for supplies and repairs and maintain financial records of
expenditure.
Assist with the collection, recording, safe custody and banking of cash receipts in
accordance with financial guidelines and standing orders.
Strategic
Develop a thorough understanding of departmental practice, procedures and work
instructions.
Resources
Receive, check and record delivery of goods, supplies, etc. and to deal with invoices,
accounts etc.
Receive and process applications for hire of facilities in according with the booking
procedures of Quality Assurance policy.
Assist with the maintenance of the filing system, inventory of equipment/fittings and deal
with routine correspondence and enquiries.
Planning and Organising
Manage personal workload, changing priorities and personal objectives.
Learn and assist in the maintaining of all records ensuring that they are complete and
accurate i.e. worksheets and other records including personal development journals and
relevant portfolios.
Decision Making
Work as part of a team and under own initiative (where appropriately trained, qualified
and competent) More complex issues may be escalated to line manager.
Supervised on site day to day by Leisure Team Leaders.
Document1
Page 2 of 4
EXPERIENCE, QUALIFICATIONS, KNOWLEDGE AND SKILLS
Essential Criteria
Qualifications:

Educated to GCSE level or equivalent.

Commitment to continuous professional development.
Knowledge & Skills:

An understanding of Information Technology.

Computer Literacy.

Good verbal and written communication skills.
Experience:

Experience of working effectively within a team.

Interest or experience in administration work.
Desirable Criteria
Qualifications:

IT qualification e.g. ECDL, RSA or CLAIT.
Knowledge & Skills:

Knowledge of the relevance of Health and Safety to the Leisure Industry.

Knowledge and Understanding of Equality and Diversity, and its application.
Experience:

Any practical experience and understanding of administration and/or customer
service.
ADDITIONAL WORK ELEMENTS
Commitment to complete the required competencies of the level 2 apprenticeship.
Commitment to study part-time on day release/evenings.
Ability to work flexible hours, with occasional evening, weekend and bank holiday work.
Ability to travel throughout the Borough using private or public transport.
Document1
Page 3 of 4
NOTE:
The job role holder may be required to undertake other reasonable duties
commensurate with the job role descriptor grade as directed by the Head of
Service.
This job role descriptor will be reviewed regularly and may be subject to amendment or
modification at any time after consultation with the post holder. It is not a definitive
statement of procedures and tasks, but sets out the main expectations of the Service in
relation to the post holder’s responsibilities and duties.
Elements of this job role descriptor and changes to it may be amended in light of
organisational and service requirements.
Signed Head of Service
Date
Damian Walsh, Head of Leisure Services
24th July 2015
Document1
Page 4 of 4