Position title:
Infrastructure Support - Assistant Technical supervisor
Position number:
16546
Position classification:
Administrative level 5
Division:
Strategic and Corporate Services Division
Location of position:
Desert Peoples Centre
Tenure of position:
Fixed term
Immediate supervisor:
Manager - ICT and Remote Infrastructure
Positions supervised:
Desktop or Instructure Support staff as required
Special features of position: nil
Role overview
Under the guidance of the ICT and Remote Infrastructure Manager and the Infrastructure Support
Technical Supervisor undertake duties involved with installation, maintenance, monitoring and reporting
on all ICT Systems in Batchelor Institute locations. Provide support and cover to Infrastructure Support
Technical Supervisor and the ICT Customer Service Coordinator. Assist ICT Customer Service
Coordinator to complete all Helpdesk requests in respect to Desert Peoples Centre and all remote
facilities linked to this campus. Manage Infrastructure and desktop Support as required.
Key role profile outcomes
1. Act on behalf of ICT for all enquiries and jobs at DPC and Central NT Locations.
2. Maintain up to date documentation on all infrastructure and deployed software within Batchelor
Institute.
3. Install and maintain infrastructure monitoring on all ICT Systems including services, LAN, WAN,
wireless, domain, print, storage, VPN and security.
4. Under the guidance of the ICT and Remote Infrastructure Manager assist with the deployment,
support and maintenance of all ICT systems and infrastructure.
5. Report monthly on ICT infrastructure status including uptime, outages, upgrades and capacity.
6. Log, escalate and recommend solutions to all ICT related issues to the ICT and Remote
Infrastructure Manager.
7. Under the guidance of the ICT and Remote Infrastructure Manager act as a supervisor to action
any allocated changes to the ICT Systems and Infrastructure.
8. Act as ICT Customer Service Coordinator when required.
9. Able to work outside normal working hours and travel to other local and remote destinations
including remote indigenous communities as required.
10. Able to perform desktop and remote support tasks as allocated by the Customer Service
manager.
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Key selection criteria
1. Demonstrated capacity to work within the social, political and cultural environment of Indigenous
Australian organisations.
2. Formal qualifications or equivalent industry experience in ICT Systems and Infrastructure
including virtual machine management, multiple multi-user operation systems, user security
management, firewalls, wide area networks ethernet switched networks, wireless networks,
remote access and deployment of software and network configurations.
3. Formal qualifications or equivalent industry experience (3 - 5 years) in helpdesk supervision,
helpdesk support, windows, apple and android device network connection configuration and fit for
use assessment.
4. Formal qualifications or equivalent industry experience providing ICT Infrastructure status
reporting.
5. An ability to perform with minimal supervision and to work to deadlines.
6. An understanding of and ability to explain technical matters in concise, simple language, both
and in writing.
Desirable selection criteria
1. Experience with VMWare, Windows server, Active Directory, Mac OS, manage Engine and
monitoring software.
2. Experience in the Education industry.
3. Experience in providing services in remote communities.
Version:
2014/2
Authorised officer:
ICT & Infrastructure Manager,
ICT,
Approved:
Head of Division, Strategic &
Corporate Services,
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Review by:
11/09/15