NEWSLETTER
HAUGHMOND VIEW MEDICAL PRACTICE NEWSLETTER
Welcome to the latest edition of the patient’s newsletter, future
editions will be available both in practice and via our website. Should
IN THIS MONTHS ISSUE:
you wish to receive these updates electronically please register via our
website at www.haughmondview.co.uk or alternatively you may prefer
to complete a registration form which is available from our main
reception.
Practice Update

Practice update

Contact details

Compliments &
Complaints
The practice would like to welcome our new Partner Dr. Kara Fenwick
who formally joined the practice in February 2015 after retiring from the

Patient Forum
British Army where she worked as a Medical Officer. Her areas of

Online Services

Travel vaccinations

Telephone consultations

Triage
completed advanced clinical education beyond that required of the

Electronic Prescribing
general registered nursing role and is able to deal with minor ailments

Haughmond View
special
interest
include
veterans’
health,
children’s
medicine,
respiratory medical and tropical diseases.
In addition Claire Foster joined our team in December 2014 as an
Advanced Nurse Practioner (ANP). An ANP is a nurse who has
and acute conditions; in addition she has the ability to prescribed.
Prescription Service
Katie Pritchard joined the practice in April 2015 as our new Patient
Services Manager and replaces Amanda Lloyd who has now moved to
work as our Quality & Information Manager. Katie has specific

Friends & Family Test

Focus on : Cold & Flu
responsibility for the reception team and for developing new services
Website:
for the surgery as well as providing support to the Practice Manager
www.haughmondview.co.uk
and developing many of our administrative policies.
Contact Details
Please can we ask all patients to ensure that we have their relevant
Contact us:
Katie.Pritchard5@nhs.net
up to date contact details, this should include mobile telephone
Or
numbers and even email addresses where possible. This will ensure we
hvmp.info@nhs.net
are able to contact you should there be any problems with your
appointments or if we need to contact you in an emergency.
Comments, Compliments & Complaints
Con
If you have any queries, comments, compliments or suggestions that you would like to share with us about
changes we are making to your practice, improvements that you would like us to consider for the future or
topics for subsequent newsletters please direct these to Katie Pritchard, Patient Services Manager.
Patient Forum
Haughmond View is very
during with our flu clinics. Our
fortunate to be supported by
active patient group also runs
an active patient forum group,
their
chaired by Jenny Billington.
twitter accounts which provide
The
and
great advice and information
meet
to patients in addition to their
forum
practice
members
staff
own
Facebook
approximately every 8 weeks
patient
to discuss new developments
within the main foyer. You can
within the practice allowing us
follow them on twitter using
a
@Haughmond.
fantastic
opportunity
to
consult with patients directly.
information
and
board
Telephone consultations
Did you know you can now
book a telephone consultation
with your chosen GP or Nurse?
Sometimes it is not always
necessary or convenient to
patients
to
make
an
appointment to come to see
us at the surgery. To make this
easier for patients you can
Online Services
now
book
a
telephone
We are constantly looking
appointment with a named
at new ways to engage with
GP to call you back on a
patients and with this in mind
designated
we are looking to set up a
instead.
‘virtual patient group’ which
book a telephone consultation
could
appointment please speak to
feed
into
the
main
forum. It is not always possible
Did you know that you can
for patients to attend meetings
now register to use our online
therefore this ‘virtual’ group
services via our website?
via electronic media (email,
By registering for patient
Facebook etc) outside of the
access you can book your
main group. If you would like
appointments online 24 hours
to join our virtual group please
a day 7 days a week as well as
contact our patient services
ordering
manager
online
either
by
and
prescriptions
updating
your
telephoning the surgery or by
contact details.
emailing
you can download the ‘app’
her
directly
Katie.Pritchard5@nhs.net.
extend their
patient
thanks
forum
for
to
the
their
donations which have allowed
us to purchase a clock for the
waiting room as well as the
patient
TV
screen
In addition
to access you services from
The practice would like to
and
childrens toys in the waiting
area, as well as supporting us
any smartphone.
you can either ask one our
reception team or alternatively
could
website.
register
time
If you would like to
one of our reception team for
more information.
All
requests
for
urgent
same day appointments will
now
be
triaged
by
our
Advanced Nurse Practioner (or
ANP),
this
ensures
that
all
requests are triaged and any
urgent
appointments
are
appropriately allocated based
on clinical need. Our ANP is
highly trained and has a great
To register for this service
you
and
Triage
allows patients to contribute
your
day
via
our
deal of experience to assist
and direct patients.
HAUGHMOND VIEW MEDICAL PRACTICE NEWSLETTER
Electronic Prescribing
Haughmond View
(EPS2)
Prescription Service
In June 2015 the practice
Friends & Family Test.
In July 2015 the practice
launched our new electronic
introduced
our
prescribing initiative which is a
prescription
service
national NHS program which
partnership with Pharmacy 2U,
offers
and
which is an optional new way
to
for patients to manage their
the
patients
practice
the
opportunity
change the way we provide
repeat
and received our prescriptions.
offered
own
prescriptions
as
an
and
in
is
additional
choice to the existing services
Instead
of
printing
your
prescription, patients will be
offered by local pharmacies
within the area.
a pharmacy to receive their
Benefits of the service are that
prescription electronically. The
patients can:-
benefit of this is that eradicates

going missing and means that
your pharmacy can receive

your prescription faster.
Other benefits are that you

may have more choice about
where your can collect your
medications from i.e. you may
be
able
to

nominate
somewhere nearer to where
you
live,
work
or
shop,
Order their prescriptions by
telephone,
website
or
mobile app 24hrs a day.
Receive
an
optional
reminder for when your
repeat prescriptions are
due.
Have their medications
posted to them at any
convenient UK address
free of charge i.e. work,
home or a carer’s address.
Discuss their medication
with a pharmacist or ask
for advice by phone or
email.
additionally it may mean that
If you would like to register to
you do not have to wait as
use this service you can do so
long at the pharmacy as there
by requesting a form from one
will be time for your repeat
of
prescriptions
alternatively visit -
to
be
before you arrive.
information
will
be
ready
reception
team
or
Further
www.pharmacy2u.co.uk/haug
made
hmond or alternatively you
available closer to our go live
date.
our
tool
that
fundamental
supports
the
principle
that
people who use our service
should have the opportunity to
provide
feedback
experience.
on
their
Since April 2013
all NHS inpatients, A&E and
offered the ability to nominate
the chances of prescriptions
The Friends and Family Test
(FFT) is an important feedback
can call 0113 265 0222.
Hospital Departments across
England have been using the
FFT to gain valuable feedback
on patient’s experiences and
from December 2014 this same
program is being used to ask
patients in primary care for
their feedback also.
The question being asked is if
you would recommend our
service to a friend or family
member,
rating
us
from
1
extremely likely to recommend
us
through
to
5
extremely
unlikely to recommend us. The
results are shared with our
patient
forum
and
also
published via NHS Choice.
Patients are offered the ability
to rate our service in several
ways
1) via text message following
an appointment with us.
2) You can visit our website
3) in surgery (via an iPad in
reception or via completion of
a feedback card).
Haughmond View Medical Practice Newsletter
FOCUS ON……
Cold & Flu - Symptoms and treatments
may wish to take paracetamol or ibuprofen to
reduce your temperature and ease aches and
pains. Your local pharmacy can offer advice on
how to manage the symptoms and purchase
over-the-counter
medicine
which many
help
manage some of your symptoms.
In most cases, antibiotics (which are used to treat
bacterial infections) aren’t necessary. Colds and
The season of coughs, colds and ‘flu’ will soon
be on us, along with all those unpleasant
flu, and most coughs, are caused by viruses, so
antibiotics can’t help.
symptoms which make us feel generally unwell
Most of us will have a cold this autumn or winter,
and some of us will have the flu.
Colds and flu are caused by viruses which can be
spread through droplets which are coughed and
sneezed out by an infected person or transferred
via a person's fingers or surfaces, such as door
handles, if there are infected droplets on them.
Cold symptoms
The main symptoms of winter cold and flu bugs
are:
Children and colds
Children can be treated using some over-thecounter painkillers, to ease discomfort and help
bring down a fever. Both paracetamol and
ibuprofen are available as a liquid for children,
and can be given from the age of three months.
Always check with your pharmacist or doctor if
you aren’t sure which treatments you can give
your child. If you are at all concerned about your
child please call the surgery for advice.
Help stop germs spreading

coughing

sneezing

blocked nose
BIN IT Germs can live for several hours on tissues.

sore throat
Dispose of your tissue as soon as possible.

headache
KILL IT Hands can transfer germs to every surface

an increased temperature
If these are the only symptoms you have, it’s
unlikely that your GP will be able to do anything.
The majority of cold and flu symptoms will be over
in 4-5 days but complete recovery can take up to
10 days and sometimes even longer. In these
circumstances our best advice is to get plenty of
rest & drink plenty of fluids. If you have a fever you
CATCH IT Germs spread easily. Always carry tissues
and use them to catch your cough or sneeze.
you touch. Clean your hands as soon as you can.
If you remain concerned, if you have a persistent
high temperature over 28 degrees for more than 3
days, experience any difficulty in breathing or your
symptoms last for longer than 3 weeks, please do
not hesitate to contact the practice where one of
our clinicians will be happy to assess you.
Haughmond View Medical Practice Newsletter
CLINIC DATES FOR 2015
th
Tuesday 6 October 2015
8.00am – 9.00 am
th
Saturday 10 October 2015
9.00am – 12.00 Midday
th
Thursday 15 October 2015
2.30pm – 7.30 pm
NB These clinic times are for over 18 only
Under 18 session will be run on
Saturday 24th October 2015
9am – 12 Midday