GEORGE MARINAKIS
13201 Cloppers Mill Drive
Cell Phone: (240) 477-3976
Germantown MD 20874
Email: george.marinakis@gmail.com
Customer Service | SDLC | Project Management | Technical Support | IT Management
An accomplished, results-driven Information Technology professional with demonstrated success
managing full lifecycle development projects. Solid experience with commercial and government
contract consulting. Expertise in Technical Support Services, Business Analysis, Software Development,
Process Design, Project Planning and Customer Relationship Management. Unique combination of skills
through “hands-on” project team and client management. Multi-year experience managing offshore
development. Applied experience in traditional Waterfall as well as Agile Scrum methodologies.
QUALIFICATION HIGHLIGHTS
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Project Management
Process Improvement
Vendor Management
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Team Building/Leadership
Portfolio Management
Customer Relationships
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Strategic Planning
Change Management
Technical Support
TECHNICAL EXPERTISE
DW/BI
Software
Internet
Oracle, DB2, Ab-Initio, Microstrategy, Cognos, Security Admin
Clarity, MS Project, Visio, Crystal Reports, ADP Payroll & HR, MSSQL.
Java, J2EE, SharePoint, .NET, WebLogic, Documentum, Jive
PROFESSIONAL EXPERIENCE
Consulting Project Manager
Aug 2009-current
Working with a variety of clients, most recently with CapitalOne, in planning, execution and
control of a portfolio of software and infrastructure projects.
Principal Accomplishments:
 Drove project execution from initiation to implementation utilizing PMI best practices.
 Managed a team of 11 off-shore and 4 on-shore developers in addition to BSAs and Tech
Support, ensuring workload allocation and scheduling risks were properly addressed.
 Aggressively managed a portfolio of concurrent projects implementing process
automation/team collaboration functionality, through effective stakeholder interactions.
 Led a $3.7 million project establishing an enterprise-wide SharePoint platform to be used
by 15000 employees, consolidating disparate systems inherited from the merger of two
banking institutions.
 Managed an enterprise level CMS effort, facilitating the development of necessary
business processes to allow business ownership of content creation for web/social and
customer facing portals, thus freeing IT resources and improving time-to-market.
 Implemented Agile/Scrum PM methodology, managing a project to develop a clientfacing web portal to be used by 100k+ travel agents in the US.
 Led infrastructure projects including Data Center and Disaster Recovery build-outs.
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Navigated an extremely complicated IT organization in constant reorganization ensuring the
integrity of project teams and continuity of implementations.
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Managed risk and compliance with very strict enterprise security standards.
American College of Cardiology, Washington DC
Product Development Project Manager/Sr.BSA
2008-2009
Managed projects to develop or enhance collection, warehousing and reporting of clinical data.
Worked with external vendors to design and build web-based application tools used by hospitals
in the US and abroad. Adhered to strict data integrity requirements set forth by top medical
scientific research organizations and government agencies such as FDA and CMS. Managed the
complete lifecycle using Agile Scrum methodology with clinical and science teams, business
analysts, IT groups, support and marketing.
Principal Accomplishments:
 Improved business process alignment between product development management and IT
project management by integrating the product development lifecycle with the standard
PMO lifecycle, thus reducing coordination bottlenecks and improving project transition
between the groups.
 Provided expertise in establishing a Business PMO to institute defined processes during
the concept and initiation phases of new projects, introducing deliverables such as
business cases and scope documents, assisting with ROI analysis, portfolio management
and prioritization.
 Instituted the use of Agile methodology in select projects demonstrating the benefits over
the traditional waterfall processes already in place.
TRX Inc., Tyson’s Corner VA
Project Manager – Business Intelligence/Financial Reporting
2004-2008
Program-managed multiple projects in the area of transactional warehousing and BI reporting for
Citibank’s Commercial Card customers worldwide, as well as travel/financial data consolidation
and enhancement for clients such as MasterCard & American Express. Managed project teams
in multiple locations across the US & India. Served as the main client-facing point of contact for
all assigned work. Worked closely with client BSAs and SEs to develop business requirements.
Developed project plans and worked with Development managers in allocation and prioritization
of the project pipeline.
Principal Accomplishments:
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Provided PM expertise in developing implementation methodologies for the company latest product
offering (resulting from a company acquisition). Managed projects across various product lines
helping demonstrate the feasibility of an IT-wide PMO model.
Significantly improved project performance improving budget, time, scope and quality of deliverables
Led the completion of the largest client-facing company project in 2005 worth well over $1M and
ensured that all deliverable targets were met as described in the SOW. The success of that project
was used extensively by Client Services during the contract renewal negotiations with that client,
which led to a new 3 year contact at the end of 2005.
Assumed leadership of a “data enhancement” program integrating travel and financial transactions,
working primarily with European and Asian clients. Negotiated increased resource allocation thus
decreasing project backlog, improving client satisfaction and revenue.
Capital One, McLean VA
Project Manager – eCommerce Infrastructure
2003-2004
Concurrently managed projects with budgets from $150k-$1M. Developed project plans and
worked with resource and supply managers to ensure recourse allocations consistent with
timeframes committed to business customers. Managed project teams and drove the discovery
and resolution of issues with a strong focus to quality and risk mitigation.
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Completed conversion of internet infrastructure from NES to SunOne(iPlanet), an effort attempted by
2 previous teams without success.
Laid the foundation for various platform migration and server consolidation projects that resulted in
Run-the-Engine cost reduction of $1.4M.
Managed various medium cross-platform E-Commerce projects that produced efficiency gains and
provided better utilization of hardware and human recourses in that space.
Led Internet Development projects for on-line Banking systems such as Internet Search.
Government Contractor, Washington DC
Business Analysis/IT Integration/Project Management
2001-2003
Independent consultant, responsible for the execution of various contracts at the Dept. of Housing &
Urban Development. Coached project management teams. Developed project plans and assisted section
8A firms with bidding proposals and presentations. Analyzed SDM documents and assisted in CMM
certification efforts.
Principal Accomplishments:
 Led requirements definition effort for enterprise-wide electronic grant management to consolidate
over 100 manual processes and provide model for interagency implementation.
 Analyzed RFQs and FRDs and advised on project plans for proposed conversions of legacy systems
to n-tier architecture.
 Managed IV&V testing effort for 270 existing LAN and Client/Server systems to verify their
seamless operation as part of a Novell/Win95 to Win2000 server/WinXP conversion.
 Guided a successful strategic IT consolidation study for the Office of Administration that will result
in the streamlining of data collection and reporting and result in savings in excess of $15M annually.
ADP, Roseland NJ & Dearborn MI
Technical Support/Implementation Management
1993-2000
Leading role in the nationwide implementation of a strategic multi-million dollar project involving M/F
and LAN-based software. Led development of realistic test plans. Facilitated the requirements gathering
and business analysis process. Developed training, operational and customer feedback processes and
problem resolution procedures.
Accomplishments:
 Planned a series of web-enabled value-added call-center tools that improved response time and
support availability to customers, greatly increasing client satisfaction while producing some revenue.
 Led efforts to implement “world-class service” mentality that significantly increased customer survey
scores and achieved overall in excess of 200 basis points improvement in client retention, resulting in
increased revenue by over $1.2 million annually.
 Coordinated requirements gathering across 41 regional centers and 100+ feedback solicitation teams.
 Enabled the conversion of over 200,000 clients from MSDOS to Windows based in-house developed
software products, within budget and 4 months ahead of schedule.
EDUCATION
MBA - Master of Business Administration, University of Baltimore, Baltimore, Maryland, 1997
BS – Management, Northwest Missouri State University, Kansas City, Missouri, 1992
BS – MIS, Northwest Missouri State University, Kansas City, Missouri, 1991