JOB DESCRIPTION
Charity No. 1109637
Company No. 5424196
Job Title:
Service:
Base:
Salary:
Hours:
Contract term:
Responsible to:
Accountable to:
Counsellor Co-ordinator
Counselling
Barrow-In-Furness, Head Office and peripatetic
£15.00 per hour
21 hours
One year contract, renegotiable dependent on funding
Service Manager
Board of Trustees
Job Summary
Providing the counselling team with support for The Birchall Trust.
Key Responsibilities

To undertake administrative duties for The Birchall Trust relating to the post.

To carry out case management meetings with counsellors.

To manage and maintain their own client caseload.

To undertake and manage Safeguarding concerns for the children and vulnerable adults within The
Birchall Trust.

Assessing client referrals in line with The Birchall Trust constitution and policies/procedures.

Maintain and assess client waiting lists.

Allocate suitable clients to counsellors.

To provide support to the Manager and the counselling team regarding their therapeutic work and
ethical dilemmas.

Ensure all counselling documentation is reviewed, revised and that it is being adhered in order to
ensure good practice.

Collating statistical information and recording data as appropriate as required by the Manager and
fundraiser.

Mentor student placements.

Providing data to other agencies and responding to requests for information ensuring client anonymity
and confidentiality is observed if requested by the Manager.

Monitor mandatory checks of counsellors’ professional and legal/contractual
requirements ensuring all information is up to date and valid.

Monitor and maintain DBS checks and Safeguarding training.

To assist Manager with training to counselling team and external professionals.

To receive regular supervision and undertake any relevant training as appropriate.

To travel across areas covered by the service as needed.

Attend relevant meetings both internal and with other agencies.
General

To answer and initiate telephone calls dealing with both specific and general
enquiries as required, maintaining a professional and empathic manner.

Occasionally answering the door and greeting visitors.

The post holder must maintain the confidentiality of information about clients and other services in
accordance with The Birchall Trust’s policy.

The post will be subject to regular annual staff development review.

The post holder will be expected to keep themselves up to date on all matters relating to The Birchall
Trust’s procedures and policy.

The post holder must familiarise themselves with matters relating to health and safety management
as affects them personally and/or The Birchall Trust, reporting any potential risks to life or property
immediately in accordance with The Birchall Trust’s Health and Safety policy and procedures. They
must use all equipment provided to undertake their role safely.

Refrain from smoking in any area of The Birchall Trust’s premises.

Where a member of a professional body you are required to conform to the professional standards set
by that body. You are required to ensure your registration is current and practice continuous
professional development.

The Birchall Trust is committed to Equal Opportunities for all present and potential members of staff
and clients. Therefore The Birchall Trust expects all employees and volunteers to understand, support,
and apply this policy through their working practice, which requires all individuals to be treated with
respect, dignity, courtesy, fairness and consideration.
Essential
Desirable
Knowledge

Extensive knowledge of person centre therapeutic theory, practice
and interventions.
x

An understanding of the clinical supervision process.
x

Knowledge of issues affecting the mental health of individuals.
x

Extensive knowledge of sexual abuse therapy/service and working
with survivors of sexual abuse.
x

x
Sound understanding of team work and team building.
 Previous experience in providing administrative support to a diverse
and peripatetic team.
x
 Knowledge of other relevant services/agencies.
x
Skills and abilities
 Previous administration experience.
x
 High level of empathy
x
 High level of confidentiality.
x
 Effective oral and written communications skills.
x
 Well-developed interpersonal skills.
x
 Good time management with ability to multi-task.
x
 Ability to undertake Pre-Counselling Assessments of clients.
x
 Excellent people and negotiation skills.
x
 Coordination and decision making (able to organise, plan and
prioritise own work).
x
x
 Ability to manage change.
 Proficiency in using Microsoft Office package.
x
 Ability to work on their own and/or as part of a team.
x
 Ability to prioritise workload.
x
 Flexible of working times if required.
x
Person Specification
Essential
Experience

A minimum of one year post-qualification experience as a
counsellor/psychotherapist.
x
Qualifications and Training

Diploma/degree/MA in Counselling/psychotherapy.
x

Good standard of education, English – G.C.S.E or equivalent Grade C
or above.
x

NVQ 3 Business and Administration and/or CLAIT Level 3 and/or
ECDL.
x

Safeguarding training.
x

Membership of a recognised counselling regulatory body. An
understanding and adherence to their ethical framework.
x
Desirable