POSITION:
Membership Services Coordinator
REPORTS TO:
General Manager/COO
JOB SUMMARY:
The Membership Services Coordinator is responsible for facilitating services to the membership
that include membership communication, development and planning of social club events,
management of reciprocal club relationships and the facilitation of the membership orientation
process. This position will work closely with the Club’s entire management team and
committees. Moreover, this position will require an advanced understanding of social media
RESPONSIBILITIES:
1. Plans, promotes and generates enthusiasm and interest for the club’s divers social programs; coordinates
the efforts of the committees and the club staff.
2. Keeps an accurate history of each event including a written follow up correspondence.
3. Manages, develops and maintains all areas of the club’s social media.
4. Serves as the club’s liaison with the entertainment committee.
5. Works closely with other club departments to ensure that complete, concise information goes to both
club members and staff members.
6. Manages and develops all club communications including the Anchor newsletter, club emails, app
notifications and any mailers.
7. Maintain the club’s membership data base and appropriate files.
8. Develop and implement a new member orientation process.
9. Holds prospective member functions.
10. Processes all requests for and transfers of membership with assistance of General Manager.
11. Process membership resignation in conjunction with the General Manager.
12. Maintains all membership reports as required by the General Manager and Board of Directors.
13. Conducts tours or perspective members as necessary.
14. Maintains and develops reciprocal agreements with other clubs.
15. Processes letters for members providing reciprocal privileges to other clubs.
16. Coordinates the development of social activities and the corresponding calendar.
17. Aids the banquet department in preparation of member events.
18. Assists in the facilitation of membership events, from set up to break up.
19. Maintains club’s member bulletin boards.
20. Effectively responds to member comments in accordance with club standards, policies and rules.
21. Surveys other clubs for information useful in setting and revising club membership policies.
22. Is present during club operating hours and events to assist in meeting and greeting members and guests.
23. Oversees departmental secretarial duties.
24. Attends all staff meetings, or committee meetings at the General Manager’s direction.
25. Maintains a positive, professional appearance.
26. Completes other projects of assignments as directed by the General Manager.
JOB REQUIREMENTS:
1. Must possess excellent written and oral communication skills.
2. Must be an extremely organized individual.
3. Knowledge of social media outlets and technology in general, must be above average.