Clifton Hall Jr.
2165 Rugby Ave., College Park, GA 30337 – 404-449-2291 - cliftonhall3030@hotmail.com
SUMMARY OF QUALIFICATIONS
I am highly energetic and results oriented with a proven track record in issue to resolution, improving team
performance and building strong relationships with internal and external business partners. I possess a
tendency to thrive under stressful and competitive environments. I have a working knowledge of CRM,
SharePoint, and numerous MS programs, including Publisher, Front Page and, Project.
* Customer Focused
* Performance Improvement
* Proficient Verbalization skills
2014–Present
VinSolutions
Core Competencies
* Mentoring and Coaching
* Problem Solving
* Project coordination
(AutoTraderGroup)
* Team Building
* Leadership
* Training
Overland Park, KS
Product Specialist
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Promote and deliver both on-site and webinar-based, instruction and operation of VinSolutions suite
of products, promoting the advancement of its utilization with our customers
In-depth knowledge of all VinSolutions suite of products; including product settings pros and cons
and system functionality and settings cause and effect relationships
Effectively present VinSolutions suite of products in a clear manner, demonstrating functionality of
the system and answering dealership questions through on-site dealership trainings
Participate in product development and enhancement review sessions to continue development as a
VinSolutions subject matter expert
Participate in the development of new training programs/content as directed by Training Department
management
Construct and communicate all dealership training documentation; including training agenda, daily
training reports with class attendance and training issues, training recaps, support tickets, and other
training communication, recording all documentation in VinSolutions, CRM software
In-depth knowledge of current automotive trends and best practices to ensure educational content is
relevant and provides maximum value to dealerships
Engage and participate in the exchange of `best practices, with Product Training team
Work with new Training Team members as required in mentoring activities
Schedule travel which falls within VinSolutions, Travel Policy and Guidelines for dealership trainings
while meeting dealership training timelines
2004–2014
AutoTrader.com
Atlanta, GA
Inventory Technical Support Specialist
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Provide phone coverage and support to the Inventory Technical Support queue; Respond to internal
and external telephone, fax, and electronic customer requests for support services; Recommend
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solutions and resolve problems associated with the request through a defined escalation process
utilizing appropriate internal tools
Provide Tier II technical inventory support for all inventory customer service issues by accessing
Oracle and UNIX databases and other internal applications to effectively troubleshoot for
appropriate solutions
Provide responsive, timely telephone and email support to internal and external customers including Sales and
dealerships
Follow-up to ensure problems are resolved within the established service level agreement
Facilitate and develop curriculum for Inventory Technical Support portion of New Hire Training
Conduct Inventory Technical Support sessions for Jump Start program
Set up Inventory Sit & Learn sessions as well as facilitate
Represent Inventory Department for Life of A Contract sessions
Trainer for Inventory including Dallas Inside Sales Center
Update Training documents—Toolbox Project
Facilitate Team meetings
NADA Inventory Department representative
Conduct tours and liaison to Sales and Management for the Inventory Department
Responsible for daily input of vehicle specifications on AutoTrader.com by establishing and
maintaining new source setups and deactivations, poll inventory via ADP and Reynolds & Reynolds
Dealer Management Systems
Log and track inquiries using a CRM problem management database and maintains history records and related
problem documentation; Promptly categorizes, generates, routes, and escalates when necessary, customer
requests that are escalated beyond the Inventory Technical Support area of expertise or responsibility
Dealer Concierge
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Provide active, knowledgeable, results-oriented service that is enabled by a strong knowledge of the
AutoTrader.com organization processes and technology
Dealer Support and sales via call center for billing questions, updates to AutoTrader.com accounts
Provide responsive, timely telephone and email support to Customers and Sales Team
Monitor and manage the delivery of contracted advertising
Facilitate retention communications, as requested by Sales Team
Resolve issues upon initial contact (i.e. "first call resolution"), whenever possible
Classified Advertising Representative
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Classified Advertising Sales team Region 6
Primary customer and sales point-of-contact for dealerships and private sellers
Team Lead responsible for helping peers analyze their markets, habits, and approach to improve their
sales numbers and retention
Instrumental in processes that allowed Region 6 to be number one in sales out of 7 teams in department
consistently
Member of the combined Leadership Team for Classifieds Department
Instrumental in the implementation and analysis improvement of Region 6 and 2 sales for the team
2002–2004
Audio Visual Director
Tech Rentals, Inc.
Atlanta, GA
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Director of audiovisual services for hotels, conference and convention centers
Specialized in custom-engineered audio, video, projection, data display, set design, and lighting
Liaison between client and hotel for audio visual services
Set up over 200 special events, product introductions and tradeshows, per year
Responsible for servicing corporate accounts, meeting and event facilities for company on properties
Increased property revenue in sales by 75% over two years
1994–1996
Fire Prairie Middle School
Blue Springs, MO
English and Speech Teacher
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Development and instruction of middle school Language Arts and Speech curriculum
Maintain ongoing curriculum evaluation and development to meet the needs of students
Further developed and refined a high-level, challenging curriculum in subject area
Collaborated with other faculty in delivery of appropriate instructional approaches, working to serve the
various learning styles and needs of students
Shared ideas and observations with students, parents and colleagues
Facilitated resolution of problems that might arise with students and parents
Assessed student performance frequently and objectively
Conducted parent/student/teacher conferences
1987-1993
WLTX-TV 19
Columbia, SC
Assistant Sports Director and Anchor
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Generated story ideas, compiled information, and produced and presented stories and other content for
all platforms in clear relevance and meaning to news consumers
Shot and edited local highlights and sports packages, as well as recorded and edited national sports
highlights
Produced, wrote, and edited sportscasts as well as anchored and reported (“one-man-band”)
Conducted in-depth research and pursued investigative stories effectively as well as news writing and
copy editing
Ensured all content met station and network standards for journalistic integrity and production quality
Worked cooperatively with others to create a sense of teamwork in the presentation of sports and other
programming
Affiliations and Awards
STAR (Leadership program), NADA participant, Inventory Technical Support Employee of the Quarter,
Inventory Technical Support Employee of the Month 2010, 2012 (2), Partners in AutoTrader.com Learning
(PAL) Program, ITS Quality Assurance Project Team, CRM Task Force, Sales Survey Project, HomeNet
Migration Team, Multiple Focus Award Winner, Sales Person of the Quarter, Sales person of the Month,
Runner-Up Sales Person of the Year, Charter Member of ATC Toastmasters International, Advanced
Competent Communicator Bronze, AutoTrader.com National Ad Campaign, National Association of
Broadcast Journalists
Education
1984-1988
BA Journalism
Benedict College
Columbia, SC