Policy and Guidelines Information Communications Technology Green ICT January 2013 Version 1.5 Department of Corporate and Information Services Document Control Document details Document Title Green ICT Policy and Guidelines Contact details Information Communication Technology (ICT) Policy and Strategy Division, Department of Corporate and Information Services (DCIS) Northern Territory Government (NTG). File name It_ict_green_ict_policy_guidelines Version Version 1.5 Date issued January 2013 Approved by NTG IMC: 10 February 2011 Change History Version Date Author Change details 1.0 10 February 2010 K. Kannoorpatti Working draft 1.1 18 February 2010 K. Kannoorpatti Minor changes to remove mandatory requirements and prescriptive statements following comments from NTG IMC meeting on 10 February 2010. 1.2 20 February 2010 K. Kannoorpatti More documents added to Appendix F 1.3 1 November 2011 K. McCarthy Change format 1.4 13 March 2012 K. McCarthy Updated section 4.2 1.5 14 January 2013 K. McCarthy Updated government names Department of Corporate and Information Services Table of Contents 1 Policy Statement ...................................................................................................... 1 1.1 1.2 1.3 1.4 1.5 1.6 1.7 2 High Priority Measures for Reducing Energy Consumption ................................ 4 2.1 2.2 2.3 2.3.1 2.3.2 2.3.3 2.4 2.5 2.5.1 2.5.2 3 Compliance .................................................................................................... 9 Re-use ........................................................................................................... 9 Recycling after Re-use ..................................................................................10 ICT Enabled Energy Reductions – Guidelines ......................................................11 5.1 5.2 5.3 6 Printing (for Agencies and general ICT Users) ............................................... 7 EDRMS (Electronic Document Records Management System) ...................... 7 Data Storage (for general ICT Users) ............................................................. 7 Email Use and File Housekeeping.................................................................. 7 Device Consolidation ...................................................................................... 7 Soft Phones.................................................................................................... 7 Printers........................................................................................................... 8 Laptop Vs Desktop PC ................................................................................... 8 Recycle and Re-use ................................................................................................. 9 4.1 4.2 4.2.1 5 Applicability .................................................................................................... 4 Best Practice Management of Idle Computers................................................ 4 Automatic Shutdown of Desktop and Laptop Fleet ......................................... 5 After Hours ..................................................................................................... 5 Business Hours .............................................................................................. 5 Desktop Power Management Solution............................................................ 5 Multifunction Devices ..................................................................................... 5 Measure Power Consumption of ICT .............................................................. 5 New Buildings and Lease Arrangements ........................................................ 5 Reporting ....................................................................................................... 6 Medium Priority Options ......................................................................................... 7 3.1 3.1.1 3.2 3.2.1 3.3 3.3.1 3.3.2 3.4 4 Overview ........................................................................................................ 1 Green ICT Introduction ................................................................................... 1 Scope ............................................................................................................. 2 Checklists and Reports .................................................................................. 3 Responsibility ................................................................................................. 3 Targets ........................................................................................................... 3 Acknowledgements ........................................................................................ 3 Reducing Travel ............................................................................................11 Telework .......................................................................................................11 Building Facilities and Automation .................................................................12 Procurement Planning............................................................................................13 6.1 Lifecycle of ICT Environment .........................................................................13 6.1.1 Environmentally Sensitive Materials ..............................................................13 6.1.2 Design for Recycling and Re-Use..................................................................13 6.1.3 Operational Efficiency ...................................................................................13 6.1.4 Manufacturer’s Commitment .........................................................................13 6.1.5 ICT Procurement ...........................................................................................13 6.1.5.1 RFT Responses ........................................................................................ 14 6.1.5.2 Require prospective suppliers to be a signatory to the National Packaging Covenant. ................................................................................................................. 15 6.1.5.3 Auditing ..................................................................................................... 15 7 Data Centre Energy Efficiency ...............................................................................16 Department of Corporate and Information Services Table of Contents 7.1 7.1.1 7.2 7.2.1 7.2.2 7.2.3 7.2.4 7.3 7.3.1 7.3.2 7.3.3 7.3.4 7.4 7.5 NTG Services and Audit Authority .................................................................16 General Principles .........................................................................................16 Metrics ..........................................................................................................17 Power Usage Effectiveness (PUE) ................................................................17 Data Centre Infrastructure Efficiency (DCiE) .................................................17 Amount of CO2 .............................................................................................17 Reporting ......................................................................................................17 Energy Efficiency Levels ...............................................................................17 NT Government Smart Buildings Policy.........................................................17 Targets ..........................................................................................................18 Optimisation ..................................................................................................18 Equipment .....................................................................................................18 Non-Conventional Energy Sources ...............................................................18 Code of Conduct ...........................................................................................18 Appendix A – Procurement Checklist ............................................................................... 19 Appendix B – Checklist for Agencies in Implementing ICT............................................. 21 Appendix C – Green ICT Quick Wins and Other Initiatives ............................................. 23 Appendix D – Suggested Reporting Format ..................................................................... 26 Appendix E – ICT Energy Consumption ........................................................................... 27 Appendix F – Energy Calculators Spread sheet .............................................................. 28 8 Guidelines: ..............................................................................................................28 8.1 8.2 Option 1 – no metered equipment .................................................................28 Option 2 – metered equipment ......................................................................29 References .......................................................................................................................... 31 Department of Corporate and Information Services 4 Information Communications Technology 1 Green ICT Policy Statement It is recommended that the Northern Territory Government (NTG) and its agencies reduce the environmental impact of Information and Communication Technology (ICT) use. 1.1 Overview The document describes recommendations that all NTG services should follow to reduce the environmental impact of ICT (Information and Communication Technology) use. The recommendations described in this document are in alignment with the Northern Territory Government (NTG) and national strategies to reduce climate change. Compliance to this recommendations leads to lower environmental impact. This would result in cheaper total cost of ownership and operation. The requirements cover ICT equipment production, operation, energy reduction and efficiency, recycling and reuse. There are suggestions on how to address these at the procurement stage itself. Some high priority options are asked to be implemented to quickly realise efficiency and energy reduction in the NTG ICT operations. As a part of NTG ICT Strategic Intent the document also covers areas that will reduce energy use enabled by ICT such as telework, video and audio conferencing. The requirements in this document apply to all NTG services, both outsourced and agency managed, even if the physical infrastructure is outside of NTG premises. There are reporting requirements specified for Service providers and agencies throughout this document. 1.2 Green ICT Introduction Green ICT is a frequently used term that commonly refers to ways of managing climate change due to ICT. This would result in reducing energy and other resources consumed and improved energy efficiency. Green ICT aims at reducing emissions and other waste produced across the ICT lifecycle – from manufacture, procurement and use of ICT in an organisation. The other aspects to managing ICT waste and improved energy efficiency are re-use, changes in work practices, and recycling and responsible disposal. Green ICT can also describe the application of ICT to enable improved environmental efficiency across a range of business processes. For example, by making use of technologies such as teleconferencing, an organisation can reduce travel costs, improve productivity and produce lower carbon emissions. This document prescribes requirements that Northern Territory Government (NTG) agencies should comply with to: Reduce emissions; Plan for reduction; Improve operational efficiencies and work practices; and Align with local and national regulations covering ICT carbon footprint. Some of the requirements in the document are derived from Commonwealth AGIMO (Australian Government Information Management Office, http://www.agimo.gov.au ) guidelines and these have produced carbon savings and costs. Department of Corporate and Information Services 1 Information Communications Technology Green ICT By following some simple and easily achieved methods it is possible to reduce significant amount of greenhouse gas emissions and save money on electricity consumption. These are highly recommended in the policy. Figure 1: Annual greenhouse gas emissions and electricity consumption for PCs and laptops (From http://www.greenhouse.gov.au. A factor of 1:1 between kWh and Kg of CO2 and 1 KWh is 15cents have been used here) From the above figure it can be seen that by just switching off workstations after hours significant savings can be achieved. It can also be seen that a laptop consumes much less power than a desktop PC. 1.3 Scope The requirements apply for all NTG ICT services, both outsourced and agency managed, even if the physical infrastructure is outside NTG buildings. There are sections for a general ICT user especially while printing that should be followed to improve efficiency in the use NTG ICT. Sections that cover various audiences are marked as such in the document. The policy covers requirements for all ICT equipment used in the provision NTG ICT services. These include but not limited to: Workstations (laptops, Desktop PCs, Netbook, etc.); Servers; Network gear (switches, routers, hubs, cables, etc.); Mobile phones, PDA, smartphones, NextG modems,etc; and Printers, Multifunction devices, scanners, cameras, etc. The policy also covers requirements for Data Centres and its facilities. This also includes rooms that house servers in agencies. Specifically, they are IT equipment, cooling equipment (computer room air conditioner units) and power equipment (e.g. uninterruptible power supplies (UPS), power distribution units) and miscellaneous equipment (e.g. lighting). Department of Corporate and Information Services 2 Information Communications Technology 1.4 Green ICT Checklists and Reports Majority of procurement is covered by centrally managed ICT contracts. Agencies may from time to time purchase equipment such as servers and specialised equipment to host business applications. Checklists have been provided in Appendices A & B to assist the agencies in procuring ICT equipment and ensuring all the items in the policy are covered. Appendix A provides a checklist and list of questions that can be used during a procurement exercise. It contains suggested weighting when comparing different solution providers. Appendix B provides a checklist to ensure that all of the important provisions of the policy are covered by Agencies either during operation, planning or procurement. Appendix C provides a checklist of quick-wins that can be implemented with minimum effort. Appendix D provides a suggested template for reporting on some initiatives. Appendix E provides a suggested template for reporting on energy consumption. Appendix F provides a calculator for desktops and laptops energy consumption. 1.5 Responsibility The Information Communication Technology (ICT) Policy and Strategy Division of the Department of Corporate and Information Services (DCIS) is responsible for developing and maintaining ICT policies and guidelines for use across the NTG. All NTG Chief Executives (CE) are responsible for ensuring all aspects of this policy are applied within their agency. All NTG employees involved in business relating to this must adhere to it. 1.6 Targets The Northern Territory Government has not placed any targets for reducing greenhouse gas emissions for ICT use. However, compliance to this policy is highly recommended and agencies are encouraged to report energy reductions and efficiencies for ICT use. 1.7 Acknowledgements AGIMO (Australian Government Information Management Office) have very kindly assisted us with provision of report templates, energy calculators and some provisions of this standard document and their assistance is gratefully acknowledged. Department of Corporate and Information Services 3 Information Communications Technology 2 Green ICT High Priority Measures for Reducing Energy Consumption The carbon emissions from ICT alone is said to be about 2% of global emissions and this will increase with more services being made available online and citizens going online. As the demand for data and online services increases, it is important that a plan is put in place to reduce and understand the source of emissions and pollution. This planning not only reduces emissions, but also improves financial efficiency and provides for better environmental performance. This directly relates to the Government being a responsible model for others to follow. This improves public sector employees’ morale and image and provides a sense of pride in knowing that they are working as a responsible corporate citizen. Additionally, the carbon emission reductions help achieve the NTG and Federal government carbon emission targets nationally and provide a better environment for all globally. More information on NTG strategies on managing climate change can be found at http://www.climatechange.nt.gov.au Some Australian Government departments have realised significant savings by implementing the requirements described in this document. The Department of Defence (Defence), the Australian Bureau of Statistics (ABS) and Medicare Australia have implemented automatic shutdown mechanisms in their desktop environments. All three agencies have realised significant financial efficiencies as a result. 2.1 Defence has realised savings of over $5 million per annum in power usage. This equates to an estimated 31,000 tonnes of carbon dioxide entering the earth’s atmosphere each year. ABS estimates that it has realised savings of up to $50,000 per annum. Medicare Australia has saved $237,000 per annum. Applicability This section applies to ICT service providers and agency IT management. Service provider’s office equipment must also follow the policy if they are used for NTG service provisioning. The requirements prescribed in the section will be centrally managed for all NTG computers. In the instances where the computers are managed by agencies or by the users, then they should also ensure adherence to the policy. 2.2 Best Practice Management of Idle Computers Agencies should replace active or animated screensavers with more energy efficient alternatives such as black screens within 15 minutes of inactivity on the system. All screensavers should be disabled A monitor left running with an active screen saver needlessly consumes the same amount of energy as when the screen is in full use. Animated screen saver programs may also require processing activity that can result in additional energy consumption. The best solution is to set screens to enter sleep mode (black screens) after fifteen minutes of inactivity which will maximise power savings. Department of Corporate and Information Services 4 Information Communications Technology 2.3 Automatic Shutdown of Desktop and Laptop Fleet 2.3.1 After Hours Green ICT Service providers and agencies should implement desktop workstation power management solutions that enable all desktop and laptop computers to be shut down when not in use outside of standard business hours (6.00 to 18.00 hours). If the computer is idle, and with no user logged, on for more than 15 minutes the computer will be shutdown. 2.3.2 Business Hours During working hours with no user logged on and the computer is idle for 30 minutes, the computer will be shut down. If a user is logged on and a screen saver has been activated but the computer has been idle for 120 minutes, the computer will be shutdown. There is potential for substantial savings and improved environmental performance from the wider adoption of this simple, cost effective initiative. 2.3.3 Desktop Power Management Solution Department of Defence, Canberra has provided a Desktop Power Management Solution for use within the NT Government at no cost. This can be used to manage shutdowns as described in this section. The CD containing the solution for Windows operating system can be obtained from the NTG ICTIASU. 2.4 Multifunction Devices All multifunction devices should have Energy Star rating with programmable power management features. The copier should be programmed to turn off when it is not need at the end of each day and on weekends and holidays. 2.5 Measure Power Consumption of ICT Agencies should implement initiatives that enable the measurement of power consumption of ICT as a component of total power use. This is done by purchasing a number of simple electricity meters or watt meters and installing them between the hardware being measured and the power supply. Hardware metering should be accomplished on a representative sample group during normal business hours over a set period. The findings from this method of energy metering will indicate power consumption on a per device scale, which can then be applied across total device numbers to provide an agency-wide result. Further if Dell equipment is used in the agency, a Dell energy calculator is available at this link http://www.dell.com/content/topics/topic.aspx/global/products/landing/en/client-energycalculator?c=us&cs=555&l=en&s=biz. A reporting template is available in Appendix D. 2.5.1 New Buildings and Lease Arrangements In new buildings a separate meter should be installed at the mains power board for the building so that the power consumption for all ICT equipment can be measured. Ideally, the buildings should have separate plug points for connecting ICT equipment. This is an important step towards establishing a baseline from which to measure further environmental efficiencies in ICT energy use. Department of Corporate and Information Services 5 Information Communications Technology 2.5.2 Green ICT Reporting The measured energy values should be reported to the NTG ICTIASU. The report must contain measurements taken over a period of 6 months. Agencies are encouraged to report measured energy values to enable ICT Strategy and Policy Division to develop ICT energy consumption reports at Whole of Government level. Department of Corporate and Information Services 6 Information Communications Technology 3 Medium Priority Options 3.1 Printing (for Agencies and general ICT Users) Green ICT Agencies and users are encouraged to implement a range of measures to reduce the environmental impact of printing practices. These measures include: 3.1.1 Use of recycled paper containing a high percentage of recycled fibre and/or made with virgin fibre content obtained from sustainable managed sources; Adopt double sided (duplex) printing as the default printer setting. This can be done centrally through Active Directory policy settings; Replace distributed desktop printers with centralised MFDs (multifunction devices); Users should adopt Eco Font as the default printer font setting (this uses 20% less ink and should be considered draft printing); Users should use a smaller size font and reduce margin setting where possible as this uses less paper for printing. Setting the font size to 11 point type and 2.54 cm left margins and 1.27 cm right margins could increase the amount of information up to about 27% and save paper; and Adopt printer density settings as default (toner save mode or econo mode). EDRMS (Electronic Document Records Management System) NTG has a strategy to move to paperless office where documents as records will be stored in electronic form in an EDRMS. NTG approved records management system is TRIM. More information can be obtained by contacting the Director of Information Strategy on 8999 1406 or 8999 1722. 3.2 Data Storage (for general ICT Users) Nearly 38% of the ICT equipment energy is consumed by storage. This is a significant amount and hence, users should be encouraged to rationalise the files that are needed by them and thus reduce the storage costs and energy. 3.2.1 Email Use and File Housekeeping Agencies should encourage users to commit time to regular housekeeping of their email folders such as deleting unwanted emails, removing attachments from emails and emptying out the deleted items folder. Users are to be reminded that the Email systems are not approved record management systems and therefore should not be used for storage. Emails which are government records should be stored in TRIM. 3.3 Device Consolidation The number of devices in use per staff member needs to be reduced. In many cases a staff may have 2 laptops, additional monitor, a desktop workstation, a smart phone, printer and a desktop telephone. Agencies need to reconsider the number of devices an employee is provided and consider a device consolidation strategy. 3.3.1 Soft Phones Use of desktop phones consumes energy and it costs money to purchase and manage them. There is also an environmental cost in terms of production, packaging and disposal. In most cases, a soft phone installed on the desktop or Wi-Fi enabled mobile phones would be found to be sufficient. Department of Corporate and Information Services 7 Information Communications Technology Green ICT Agencies should consolidate a list of sites and employees where desktop phones are essential. 3.3.2 Printers When considering imaging equipment such as printers, scanners, faxes, copiers a ratio of 10:1 is considered best practice i.e. ten employees to 1 device ( in 2009). However, in many areas ratio of 25:1 has been found to be satisfactory. To improve the ratio in your agency replace individual printers, scanners etc. with MFDs and also review the location of equipment. By placing MFDs in shared areas, rather than in team areas it is possible to reduce the number of MFDs that are required. This also has the added benefit of discouraging wasteful printing if employees have to walk a bit further to collect the printing. 3.4 Laptop Vs Desktop PC A laptop consumes much less power than a desktop PC as was shown in Fig.1. They also produce much less noise. The cost of laptops used to be significantly higher than PCs. With the cost of laptops being reduced in recent times and becoming more reliable, the replacement of PCs with laptops during a desktop refresh must be encouraged by all agencies. Laptops are also reduces the need for a UPS as they can provide for a sufficient amount of time to save the documents before the power supply is restored. This is also important if softphones are used. Use of additional monitor screens should be highly restricted. Mini notebook consumes less power and is much cheaper than a laptop. They weigh much less than a laptop. With improvements in technology, solid state hard drives will consume even less power in mini notebooks. Agencies are encouraged to find out purposes where just mini notebooks will be sufficient. Department of Corporate and Information Services 8 Information Communications Technology 4 Green ICT Recycle and Re-use ICT service providers must ensure that all ICT equipment is recycled at the end of the life of equipment. This includes all devices, such as laptops, desktops, monitor, keyboards, mouse, printers, MFDs, mobile phones, desktop phones, batteries, communication switch devices, storage devices, etc. These must be recycled subject to the local council regulations and environmental legislation. Many of the requirements are already nominated in major ICT contracts and hardware service providers take back end of life equipment for recycling and reuse. Agencies are encouraged to purchase ICT equipment with a significant amount of recycle materials. A significant amount of greenhouse gases is generated during the manufacture of ICT equipment. It has been found that by using recyclable materials a significant amount of greenhouse emissions can be reduced compared to using virgin materials as shown in Fig.2 below. Some manufacturers take back their end of use of equipment to recycle and reuse components. Such conditions should be imposed when purchasing ICT equipment. Figure 2: Greenhouse gas emissions from producing a tonne of product from virgin materials or recycled feedstock (from http://www.greenhouse.gov.au ) 4.1 Compliance All service providers and agencies should develop a detailed recycling policy and procedure for recycling ICT equipment. This should be submitted to the NTG ICTIASU for approval. It is up to the agency or the service provider to ensure that the required clearances are obtained from appropriate authority for recycling. 4.2 Re-use When equipment reaches the end of its useful life within an agency, consideration should be given to reuse of this by someone else. This will ensure the life of the ICT equipment is fully utilised. This reduces the carbon footprint from new equipment that would be purchased. The Department of Corporate and Information Services currently runs a whole of government scheme aimed at reusing computers from the NTG outsourcing contracts that are marked for disposal. These units are supplied to eligible community organisations through the Computers for the Community program. Department of Corporate and Information Services 9 Information Communications Technology Green ICT More information on this scheme can be obtained from: http://www.nt.gov.au/dbe/services-government/it-communications/computerscommunity/Pages/default.aspx 4.2.1 Recycling after Re-use NTG ICT Industry Development unit should develop written procedures to ensure that these computers, at the end of life, are recycled subject to the local council regulations and environmental legislation. This may include arrangements with manufacturers to take back the equipment at the end of life for recycling. Department of Corporate and Information Services 10 Information Communications Technology 5 Green ICT ICT Enabled Energy Reductions – Guidelines There are numerous ways that ICT can help green the organisation. Below are just a few options of how ICT could be used to ensure organisational aims are achieved and carbon emissions are reduced. 5.1 Reducing Travel There are several ICT tools that enable people to meet and work together without physically being in the same office or country, therefore reducing the need for business travel. These tools are: Audio conferencing; Video conferencing; and On-line meeting / web conferencing. NTG ICT Services have all these tools already available, and agencies should ensure that measurable benefits are being realised by: Making sure users know how to use the equipment through training and demonstration sessions; Including in the meeting and resource booking system a survey to capture the number of attendees, approximate business miles that have been saved and the modes of transport that would have been used; Considering implementing a ‘Green Miles’ reward scheme for employees, based on the data collected at the time of booking; Ensuring that when booking a meeting in a room with audio/video conferencing facilities priority is given to those that are using the equipment; and Circulating a survey to employees asking if they use the conference facilities and on-line tools available to them, and if not, what needs to happen to make them use these. The recommended approach would be to run pilots of the various types of tools available with different teams and then ask for their feedback to learn what combination would work for your organisation. 5.2 Telework Many organisations operate a successful flexible working policy and some large global organisations now claim to have over 50% of their employees working from home on a regular basis. AGIMO (http://www.agimo.gov.au) encourages all government agencies to introduce teleworking to reduce carbon footprint. All NTG agencies should develop a Teleworking Policy. Some NTG agencies have already implemented this and agencies are encouraged to introduce measurements to capture the benefits of such initiatives. NTG has in place a Home Working Policy and, where possible, agencies should encourage more of their staff to take up Telework. Agencies may also consider sharing the building space in suburbs and rural areas with users from different agencies when home working arrangements are not possible. Department of Corporate and Information Services 11 Information Communications Technology Green ICT To implement a flexible working policy NTG has a number of solutions including secure VPN, Video conferencing, ‘Real Time’ Communications technology, etc. The benefits include a better work/life balance for those able to work from home, reduced travel requirements , reduced office space requirements, and reduced the traffic congestion on busy roads. To fully realise the benefits of this initiative, offices must be adapted to use less energy when employees are working from home. 5.3 Building Facilities and Automation There are technologies available that can be installed into premises to automate building facilities. By using ICT to ensure that energy is only used where and when required rather than cooling and lighting offices which are empty, cost and energy savings can be realised. Systems include sensors in rooms to turn on lights and cooling systems that enable individual offices and spaces of a building to be controlled separately. DLPE operates the NTG Energy Smart Building policy: (http://www.dlp.nt.gov.au/__data/assets/pdf_file/0016/15226/EnergySmartBuildings_pol icy.pdf ) and this should be adhered to in new leasing arrangements or designing buildings. This will ensure that all of the building facilities and automation to reduce energy use is incorporated. DLPE should be contacted for technical documentation on designing Energy Smart buildings. Department of Corporate and Information Services 12 Information Communications Technology 6 Procurement Planning 6.1 Lifecycle of ICT Environment Green ICT In order to reduce pollution and carbon emissions, the whole lifecycle of ICT equipment must be considered. This includes consideration for ‘green’ manufacturing at the design stage itself. Materials used, designing for end of life, reuse and extension of life, energy conservation, end of life actions, packaging, etc have to be considered at the design stage itself by an energy conscious manufacturing corporation. 6.1.1 Environmentally Sensitive Materials All environmentally sensitive materials such as Cadmium, Lead and Chrome hexavalent compounds and some polymers cause a great deal of harm to humans, animals and plants and should be avoided in ICT components. Emissions from some polymers are considered to be responsible for climate change and have to be avoided. 6.1.2 Design for Recycling and Re-Use Recyclable materials used in manufacture of ICT equipment contribute greatly in reducing landfill. ICT components should be designed for end of life and recycling of components must be a consideration in design. The manufacturers will need to put procedures in place to separate different materials, clearly marking the composition of different materials to facilitate recycling. Not all components are needed to be discarded at the end of life and some of the components can be reused, e.g., the shell that holds the motherboard. 6.1.3 Operational Efficiency All ICT equipment must be programmed to implement energy saving procedures such as turning off monitor, going in to hibernation mode, etc. Some Australian federal agencies have reported significant savings in operational costs by following simple such simple measures. 6.1.4 Manufacturer’s Commitment ICT manufacturers must ensure that while producing these products that they have not increased the carbon emissions. Manufacturers should show a commitment to environmental protection by adhering to relevant ISO environmental standards. 6.1.5 ICT Procurement All future ICT procurement must require the tenderer or supplier to provide energy usage and environmental protection information in their proposed solutions in their RFT responses. A system called EPEAT (Electronic Product Environment Assessment Tool) is being recognised as one that covers current environmental attributes. All agencies are encouraged to incorporate this tool in RFT responses. EPEAT is one of the most extensive and influential green ICT product rating systems, with a registry of more than 1,000 products and 30 participating manufacturers, from global giants to small integrators. AGIMO lists this system as one that can be used in RFT responses. EPEAT is a system that helps purchasers evaluate, compare and select electronic products based on their environmental attributes. The system currently covers desktop and laptop computers, thin clients, workstations and computer monitors. Desktops, laptops and monitors that meet 23 required environmental performance criteria may be registered in EPEAT by their manufacturers. Some of the criteria were discussed in previous sections. Registered products are rated Gold, Silver or Bronze depending on the percentage of 28 optional criteria they meet above the baseline Department of Corporate and Information Services 13 Information Communications Technology Green ICT criteria. EPEAT operates an ongoing verification program to assure the credibility of the registry. More information can be found at: http://www.epeat.net. As a default all NTG agencies and service providers should specify Gold category for ICT equipment under EPEAT standards (or equivalent) unless other considerations come in to play. This is a balance between environmental performance, operating costs, system performance and purchase price. 6.1.5.1 RFT Responses RFTs can incorporate the following requirements of Tenderers: Indicate whether the proposed solution is registered in the Electronic Product Environment Assessment Tool (EPEAT). (EPEAT is a system that helps purchasers evaluate, compare and select products based on their environmental attributes). o If so, indicate the EPEAT level the product is registered to: Bronze – Product meets all required criteria; Silver – Product meets all required criteria plus at least 50% of the optional criteria that apply to the product type being registered; and Gold – Product meets all required criteria plus at least 75% of the optional criteria that apply to the product type being registered. Supply information for power consumption (watts; where applicable) in the following modes: o on/active mode o sleep mode o standby/off mode Provide an indication of internal power supply efficiency (if applicable) as per US ENERGY STAR referenced tests. More information on US Energy star can be found at http://www.energystar.gov . ENERGY STAR is an international standard for energy efficient office equipment including computers, printers and photocopiers, and home electronics such as TVs, audio products and DVD players. This has been adopted in Australia and the Australian ENERGY STAR programme is a joint initiative of the Australian Government, and State and Territory Governments Provide detail (if applicable) on external power supply brand, model number and performance mark, and whether the external power supply complies with AS/NZS4665 mark III requirements. Provide a demonstration of any power management capabilities of new equipment. Pro-actively identify where environmental impacts can be minimised in areas including, but not limited to, power consumption, cooling requirements and ewaste disposal. Department of Corporate and Information Services 14 Information Communications Technology Green ICT Agree that all products supplied under the RFT process and resulting contract may be submitted by the agency for independent testing and assessment for compliance against the claimed performance (by an agency-nominated National Association of Testing Authorities (NATA) accredited laboratory). Provide evidence to substantiate claims for any item of equipment nominated in a tender at the request of the agency. At a minimum, all products nominated by Tenderers should meet the following requirements: Computers (and notebooks) must comply with the requirements of the US ENERGY STAR® Program Requirements for Computers Version 4.0 test and performance specification. Cathode Ray Tube (CRT) and Liquid Crystal Display (LCD) monitors must comply with Tier 1 and Tier 2 respectively of the US ENERGY STAR® Program Requirements for Computer Monitors Version 4.1 test and performance specification. Printer and (Multifunction Devices) MFD (imaging) equipment must comply with the requirements of the US ENERGY STAR® Program Requirements for Imaging Equipment Version 1.0 test and performance specification (Tier 1). All products are to be supplied with power management features enabled. All tests and compliance data is required to be at 230V alternating current (AC) only. 6.1.5.2 Require prospective suppliers to be a signatory to the National Packaging Covenant. All suppliers of ICT equipment must be a signatory to the National Packaging Covenant. The National Packaging Covenant is a voluntary initiative by government and industry, to reduce the effects of packaging on the environment. More information can be found at http://www.packagingcovenant.org.au. Signatories to the Covenant recognise that a co-operative approach between industry and governments is essential to achieving national consistency in the lifecycle management of packaging. 6.1.5.3 Auditing All future ICT equipment purchases will require NTG ICTIASU approval for compliance with specifying this section of the policy in RFT. This includes desktop and laptop computers, thin clients, workstations, computer monitors, mobile phones, storage media and printers and copiers. This requirement will apply to not only NT Government agencies and corporations but also service providers that buy equipment to service NTG. Department of Corporate and Information Services 15 Information Communications Technology 7 Green ICT Data Centre Energy Efficiency Data Centres energy costs are typically 25% of total energy costs of ICT and therefore playing a significant part of the energy expenditure. There is an incentive in improving energy efficiency of Data Centres resulting in costs and carbon footprint reductions and improved competitiveness. More importantly, Data Centres associated with NTG ICT operations will project themselves as responsible corporate citizens by implementing energy efficiency measures. Historically, Data Centres have been designed with large tolerances for operational and capacity changes, including possible future expansion. Much of this would be considered irrelevant when technological advances are taken in to account. These factors lead to power consumption inefficiencies. Data centres should be redesigned to take advantage of modern technologies in ICT equipment. In most cases only a small fraction of the grid power consumed by the Data Centre actually gets to the ICT systems. Most enterprise Data Centres today run significant quantities of redundant power and cooling systems typically to provide higher levels of reliability. Additionally, ICT systems are frequently run at a low average utilisation. Over provisioning, ensuring availability and associated costs were previously considered a negligible risk to business performance and therefore, environmental impacts were largely ignored. 7.1 NTG Services and Audit Authority All NTG ICT services will need to adhere to the requirements. This includes not only the services that are managed in-house but also those that are outsourced. Future procurement or RFT should specify these requirements for energy efficiency in Data Centres. The requirements mainly apply to enterprise grade Data Centres where services for fee are provided. The policy also applies to agency and service provider operated Data Centres where there is a significant amount of ICT equipment and a separate cooling arrangement and where the staff do not share the space with ICT equipment. All agency operated server and communication rooms are not considered Data Centres and there is no requirement to produce a code of conduct. However, all the general principles provided in the next section will apply. NTG ICTIASU will have the authority to audit the compliance with the policy. 7.1.1 General Principles The following principles should generally apply in the event a particular scenario is not covered by the policy: The fundamental principle is that Data Centres should be designed so as to minimise energy consumption and improve energy efficiency whilst not impacting business performance. In the cases of established Data Centres, redesign and other improvements must be made to increase energy efficiency and monitoring; Data Centre equipment is designed to allow the optimisation of energy efficiency while meeting the operational or service targets anticipated; Data Centres are designed to allow regular and periodic energy monitoring; Department of Corporate and Information Services 16 Information Communications Technology Green ICT Data Centres and their equipment are designed, specified and procured on the basis of requirements in section Procurement Planning within the requirements for reliability, availability and serviceability; and Data Centres should be designed to minimise the energy used. The requirements apply to all IT equipment (e.g. blade servers, rack optimised and non-rack optimised enterprise servers, storage and networking equipment), cooling equipment (computer room airconditioner units) and power equipment (e.g. uninterruptible power supplies (UPS), power distribution units) and miscellaneous equipment (e.g. lighting). 7.2 Metrics 7.2.1 Power Usage Effectiveness (PUE) PUE is used to assess Data Centre efficiency. It is a ratio between power used for servers and other ICT equipment and the total energy consumed. PUE 2 means that for every watt of electricity used by ICT equipment, the infrastructure to support it needs to 2 watts. The average Data Centre has a PUE of 2.5 and best practice PUE has been quoted as 1.3. Although the PUE is about energy efficiency, emphasis must also be placed on total energy reduction. 7.2.2 Data Centre Infrastructure Efficiency (DCiE) DCiE is the direct ICT equipment power expressed as a percentage of the total power consumed by the Data Centre. As efficiency improves, DCiE increases towards 100%. 7.2.3 Amount of CO2 The total energy consumed can also be reported as the amount of CO2 released. This is calculated by multiplying kWh by 0.68 to give kg of CO2 per kWh of energy. The multiplying factor 0.68 is for NT for the year 2008-09 and is likely to change every year and the current value must be used. If the Data Centre situated outside of the Northern Territory then the appropriate value for that state or territory must be used. The current values should be obtained from http://www.greenhouse.gov.au/workbook. 7.2.4 Reporting Data Centres associated with NTG services should report PUE or DCiE on a yearly basis to the NTG ICTIASU. The report should include average operational temperature, measurement methods, period of monitoring, equipment and facilities covered, and improvements made. The total energy consumed in kWh should also be included. 7.3 Energy Efficiency Levels 7.3.1 NT Government Smart Buildings Policy All Data Centres housing NTG services, outsourced or agency managed should adhere to the NTG Energy Smart Buildings Policy. The policy can be found at http://www.dlp.nt.gov.au/__data/assets/pdf_file/0016/15226/EnergySmartBuildings_poli cy.pdf. The policy is managed by the DLPE (Department of Land, Planning and the Environment). Agency managed data Centres should report energy efficiency measures if they are housed in older buildings not conforming to Energy Buildings Policy. Department of Corporate and Information Services 17 Information Communications Technology 7.3.2 Green ICT Targets Data Centres associated with NTG should self-impose efficiency targets. NTG Data Centres can mandate energy efficient standards for equipment and practice for any third party equipment and services in the Data Centres. EPEAT and US Energy Star Rating, discussed in previous sections, must be prescribed for equipment, as a minimum, used in NTG Data Centres. 7.3.3 Optimisation Optimising Data Centre operations can include repairs to air conditioning units and floor tiles, increasing the temperature setting by a degree or two and periodic cleaning of the Data Centre to reduce dust and debris which can impede airflow and therefore reduce cooling efficiency. Any improvements to the operation of the Data Centre facilities will help increase the energy efficiency. 7.3.4 Equipment Data Centre should specify ICT equipment that can operate at a higher nominal temperature to reduce the amount of cooling required. 7.4 Non-Conventional Energy Sources The policy encourages the use of non-conventional energy from sources such as solar, wind, etc. However, the policy is also about reducing energy consumption. If energy from such sources is used, the energy should not be subtracted from the total energy consumed. Energy from such sources will be included in reports by all Data Centres. 7.5 Code of Conduct All Data Centres servicing NTG ICT operations should agree to develop a code of conduct in reducing energy and improving efficiency. The code of conduct should be based on the general principles described in a previous section. The code of conduct should include but not limited to facilities design, energy reduction and efficiency, measurement and reporting, policies and procedure for staff, and other technology measures to improve operations. As a starting point code of conduct and best practices guide developed by the EU can be downloaded from http://re.jrc.ec.europa.eu/energyeffi ciency/html/standby_initiative.htm. The code of conduct developed should be submitted to the NTG ICTIASU for endorsement of best practice. Department of Corporate and Information Services 18 Information Communications Technology Green ICT Appendix A – Procurement Checklist Consideration will be given to personal computers and monitors … Information required from companies Suggested Weighting …qualified to display the Energy Star label. Confirm that the equipment is Energy Star compliant. Required …with low overall energy consumption. Specify the power consumption rate of the equipment in watts while the machine is a) operating b) in sleep mode c) on standby and not in sleep mode d) switched off, but power point still on. 55-65% Specify the weight of equipment in kilograms, including all add-ons required to meet performance requirements. State any ways that the equipment can be upgraded subsequent to purchase …that reduce overall State the percentage weight of the equipment that is waste and use fewer made up of remanufactured or recycled components resources. and materials. . State whether the equipment can be returned to manufacturer at end of its lifespan for guaranteed remanufacturing or recycling, and provide details of associated guarantees, costs and logistics. 15-25% Specify any ways that the equipment is designed for easy recovery and recycling of parts at the end of its useful life, including whether or not components are etched to describe their material composition. List the types of packaging used in delivering your product, including bulk delivery packaging. Specify: …with low environmental impact packaging (use this criterion only when packaging is significant). the total weight per unit product, the proportion of recycled material used, and whether the packaging can be recycled locally State whether you will take back the packaging for recycling or reuse after delivery 0-10% Describe any disposal advice provided on your product packaging, including the size, location and colour of the advice. Specify whether your packaging includes any loose fill material. Department of Corporate and Information Services 19 Information Communications Technology Consideration will be given to personal computers and monitors … Information required from companies Green ICT Suggested Weighting Specify whether your company is a signatory to the National Packaging Covenant. See http://www.ea.gov.au/industry/waste/covenant/signato ries.html. …with low operating noise levels. Specify the noise level during printing / operation. 0-10% ...that document additional environmental benefits of their products or superior environmental performance of their companies. Provide appropriate documentation to support any environmental claims made. 5-15% Department of Corporate and Information Services 20 Information Communications Technology Green ICT Appendix B – Checklist for Agencies in Implementing ICT Check Areas to be considered High priority areas Black screens enabled if computers are idle for 15 minutes. No animated screen savers Arranged for computer shutdown outside of 8.00 to 18.00 hours. If you need an exemption to this, please ask the service provider Computer will shut down with no user logged on and idle for 30 minutes during working hours Computer will shut down with user logged on and idle for 120 minutes during working hours Energy star rating program for Multifunction devices enabled All new leases and buildings will have separate power measuring meters for just ICT equipment Agency Energy use of ICT equipment reported Desktop power management solution CD is available with NTG ICTIASU Medium priority areas Recycled paper used for printing Double sided printing enabled as default Eco font made available Reduced margin settings where possible EDRMS is used for storing documents Users cleaned up unwanted files and emails and stored the records in TRIM All required devices consolidated to fewer devices Laptops are preferred over desktops Recycle and reuse Recycling arranged for all ICT equipment. This includes laptops, desktops, monitor, keyboards, mouse, printers, MFDs, mobile phones, desktop phones, batteries, communication switch devices, storage devices, etc Manufacturers will take back ICT equipment at end of use. Reuse of ICT equipment implemented where possible ICT enabled energy reductions Audio conferencing available Video conferencing available Online meeting/ web conferencing Training arranged for the use of audio, video and online solutions Teleworking policy developed Co-locating different agencies considered Other strategies for reducing travel and road congestion considered Department of Corporate and Information Services 21 Information Communications Technology Check Green ICT Areas to be considered Provisions of NTG Energy Smart building policy implemented Procurement planning Use of EPEAT framework considered Default is Gold category for best environmental performance Energy star rating for all ICT equipment mandated Prospective suppliers are signatory to the National Packaging Covenant Data Centre Energy Efficiency Power Usage Effectiveness or Data Centre infrastructure efficiency and amount of CO2 calculated and reported All data centres housed in building complying with NTG Energy smart Buildings Policy. Established self-imposed energy efficiency targets All equipment used and purchased must meet the EPEAT and Energy Star rating standards Equipment operating at higher nominal temperatures considered Use of non-conventional energy considered Code of conduct developed and approved by NTG ICTIASU Reporting for all sections All required reports prepared and sent to NTG ICTIASU Department of Corporate and Information Services 22 Information Communications Technology Green ICT Appendix C – Green ICT Quick Wins and Other Initiatives Choose equivalent initiative for your agency [QW = Green ICT Quick Win] Desktop and desktop consumable initiatives Desktop staff shutdown PCs at the end of the day QW PC fleet power management solution (auto shutdown) set monitors to standby after 5 minutes of inactivity QW black screens for monitors QW static screens for monitors QW energy efficient PC, laptop and monitor QW activate power management settings on all desktop computers and peripherals analyse fleet numbers and minimise PC/laptop duplication hot desking Printers, toner, paper QW centralised MFDs rationalise printer numbers with a target ratio of 1:25 desktop workstations QW printers set to default duplex printing QW printing multiple pages per sheet online reading and editing effective use of the print preview function QW eco-font and fast draft; reduce margins printer density settings default grey scale for colour printers Telecom handsets Telephony QW minimise handset duplication integrate handset with desktop computers soft phone technology Management Waste recycling for batteries, mobile devices, cables and ICT equipment responsible gifting of usable ICT equipment Department of Corporate and Information Services 23 Information Communications Technology Green ICT Management QW National Packaging Covenant requirements / NEPM requirements Management and reporting QW measure or estimate energy consumption for each ICT equipment category independent energy assessments for data centres and server rooms Procurement QW apply mandatory environmental criteria, including EPEAT Gold and ENERGY STAR as default apply relative weighting to environmental criteria Awareness and training ICT sustainability awareness programs ICT sustainability education and training induction training – staff, contractors and suppliers ICT Enablement Using ICT to reduce emissions video and web conferencing electronic records management system tele-working e-learning and video streaming integrated building management systems and smart metering Data centres, server rooms and closets Applications running on servers implement virtualisation to allow consolidation of server and storage hardware, which addresses under server utilisation, resilience, workload balancing, extra capacity for high-demand applications, scale business application, reduces floor space. enable power management capabilities on server operating systems enable applications to shift the computational load among systems for maximising energy efficiency upgrade applications no longer supported on the latest technology and/or operating systems, allowing the removal of legacy servers Servers identify the server, software application and business owner relationship identify server profiles and utilisation schedule unused and older servers for decommissioning identify irregularly used servers to apply powering down or temporal power management strategies Department of Corporate and Information Services 24 Information Communications Technology Green ICT Data centres, server rooms and closets optimise the use of energy efficient servers which can achieve aggregate power delivery efficiency of greater than 75 per cent at workload multiple core CPU on a single die instead of single core CPU servers that minimises power consumption at system idle servers that have monitoring and policy based-control of platform power consumption ENERGY STAR power supplies. servers that provide feedback to the support infrastructure in the data centre to scaledown fan speeds, shut down surplus air conditioning units, and other dynamic adjustments Data storage migrate to larger capacity disk drives to reduce energy and floor space removable disk cartridges for backup switching to small form factor 2.5” drives for 40 per cent less operating power than 3.5” HDD Air conditioning and managing air flow measure Air Conditioning Airflow Efficiency (ACAE) to optimise sizing avoid overcooling and maintain reliable operating environments per equipment specifications. liquid cooling in fully sealed racks in high power density servers. Power distribution use transformers with at least 95 per cent efficiency Department of Corporate and Information Services 25 Information Communications Technology Green ICT Appendix D – Suggested Reporting Format Business metrics and equipment [Where possible insert relevant metrics and average equipment quantities] 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 Actual Budget Budget Budget Budget Budget No. of employees Equipment Desktops Thin Clients Monitors Laptops Mobile phones Fixed telephones Printers Mainframes (if relevant) Midrange servers (if relevant) SAN devices(if relevant) Note: 1. ICT equipment numbers (and equipment energy) may increase to enable sustainability in other areas. 2. Figures will be predominantly electricity consumption (kWh). 3. Agencies that have back up diesel generators or other fuel sources should account for this with additional lines. 4. The ICT Policy and Strategy Division or the ICTIASU can provide guidance on the calculation / conversion of energy. Department of Corporate and Information Services 26 Information Communications Technology Green ICT Appendix E – ICT Energy Consumption Insert consumption for ICT energy use – where possible. Where no historical data is available, an initiative should include an undertaking to measure ICT energy consumption or using a high level estimate based on the ICT energy estimators. Use Dell’s Energy Calculator if relevant from: http://www.dell.com/content/topics/topic.aspx/global/products/landing/en/client-energycalculator?c=us&cs=555&l=en&s=biz Equipment category 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 Desktop and peripheral Data centre or server room ICT equipment Servers and communications equipment (switches, routers, etc) Other equipment (please list) Total ICT energy (kWh) Data centre facilities (kWh) Total energy (kWh) Note: 1. ICT equipment numbers (and equipment energy) may increase to enable sustainability in other areas. 2. Figures will be predominantly electricity consumption (kWh). 3. Agencies that have back up diesel gerenators or other fuel sources should account for this with additional lines. 4. The ICT Policy and Strategy Division or the ICTIASU can provide guidance on the calculation / conversion of energy. Department of Corporate and Information Services 27 Information Communications Technology Green ICT Appendix F – Energy Calculators Spread sheet 8 Guidelines: Energy estimators for desktop computers The energy estimator can be a useful tool to calculate and estimate energy consumption for desktop personal computers, monitors and printers. The estimators have easy to follow instructions in the spread sheet and can be modified by agencies – if desired. There are two energy estimators for use: Option 1 – provides agencies with an estimator of energy, given common types personal computers and monitors in government. The calculator works on drop down boxes to select the equipment type and automatically calculates the energy use. This spread sheet is useful if no metering has occurred within the agency. Option 2 – provides agencies with an estimator of energy, given an agency has metered personal computers and monitors and can insert these values into the four different power modes. This spread sheet is flexible for agencies to insert varying metered values and does not restrict the agency to equipment types. The two options are discussed below for use and instruction: 8.1 Option 1 – no metered equipment The spread sheet comprises of the two TABs: 1. TAB [Estimator] – entry for number of units, and equipment type, and provides an estimate for total kWh and CO2-eq. For an estimation of 19 inch LCD monitors, interpolate the results between 17 inch and 21 inch monitors. Department of Corporate and Information Services 28 Information Communications Technology Green ICT 2. TAB [Records] – entry for equipment profiles and energy use for record keeping. Clear records Type 8.2 Sleep time Computer Off at Off at the day power end point Energy kWh Qty Type Sleep time Monitor Off at the power point Off at day end Energy kWh Qty Location Summary Total Total Energy GHG kg kWh Option 2 – metered equipment The speadsheet comprises of the three TABs were the first two are relevant for use. These TABs are as follows: 1. TAB [Estimator] - entry for number of units, and power management and practice data, and provide the estimate for total kWh. This energy estimator has been adpated from the U.S. EPA and U.S. DOE and is provided for estimating purposes only. Actual energy consumption may vary based on use and other factors. INSTRUCTIONS (1) Enter agency equipment type and values in the gray boxes below. (2) Enter computers (base units) and monitors separately (2) Use drop down boxes to set power management and agency practice parameters (4) Change assumptions in TAB titled 'Assumptions' for 'active' and 'idle' mode to the metered values in your agency (5) Add computers and monitors to arrive at the total kWh for desktop computers Equipment type: SOE PC base unit Does your computer/monitor have sleep No settings activated? How often do you turn off your computer at No ***100 percent - Always Turned Off night? Use Other Turn Off Rate? No Other Turn Off Rate: 0% Quantity Computer(s) / monitor(s) 600 Notes 1. Default of 36% as the percentage of computers turned off each night is based upon 2004 Lawrence Berkeley National Lab (LBNL) Report entitled "After-hours Power Status of Office Equipment and Inventory of Miscellaneous Plug-Load Equipment". 2. If your organization always shuts off their computer at night the turn off rate should be set to 100%. 3. If your organization never shuts off their computers at night, the turn off rate should be set to 0%. Estimated total energy consumption for 600 units 600 Units Estimated annual electricity consumption (kWh) Department of Corporate and Information Services 91,892 29 Cost Information Communications Technology Green ICT 2. TAB [Assumptions] – Entry for equipment wattage in different usage modes, and general definitions for usage modes. Assumptions for Desktop computers and monitors INSTRUCTIONS (1) Enter agency values in the gray boxes below. (2) Enter computers (base units) and monitors separately ENTER METERED DATA Power Average power in "active" mode Average power in "idle" mode Average power in "sleep" mode Average power in "off" mode Data Source 100.0 70.0 4.0 2.0 Watts Watts Watts Watts LBNL 2007 (usually 4 Watts for a monitor) LBNL 2007 (usually 2 Watts) Usage All Computers Night time turn off rate LBNL 2006 100% With power mgnt enabled Average number of hours in "active" mode per year Average number of hours in "idle" mode per year Average number of hours in "sleep" mode per year Average number of hours in "off" mode per year Total hours per year 201 602 1,104 6,854 8,760 hours/year hours/year hours/year hours/year Without power mgnt enabled 201 1,705 0 6,854 8,760 hours/year hours/year hours/year hours/year LBNL 2007 LBNL 2007 LBNL 2007 LBNL 2007 General definitions Active Mode - a device is occupied and performing normal business functions and computational instructions Idle mode - a device is unoccupied and no power management features enabled. Sleep mode - a device has ENERGY STAR power management enabled. The device is in a 'ready' state for wake up. Off mode - a device has been shut down. There is a slight power draw from the power point. User instructions are provided in the spread sheet. Energy Estimator Spread sheets: Option1 Desktop Estimator for desktop computers.xls Option 2 Energy estimator for desktop computers.xls Department of Corporate and Information Services 30 Information Communications Technology Green ICT References 1. http://www.agimo.com 2. AS/MZS4665 mark III (http://www.energyrating.gov.au) 3. Eco Font (http://www.ecofont.eu) 4. http://www.epeat.net 5. http://www.energystar.gov 6. http://www.dlp.nt.gov.au/_data/assets/pdf_file/0016/15226/EnergySmartBuildings_policy.p df 7. EU Code of Conduct for ICT (http://re.jrc.ec.europa.eu/energyefficiency/html/standby_initiative.htm) 8. Greenhouse workbook (updated site: http://www.climatechange.gov.au/) 9. Green ICT Handbook (http://www.greenict.org.uk/ ) 10. http://www.environment.gov.au/settlements/publications/government/purchasing/greenoffice-guide/index.html - site no longer found in 2011 Department of Corporate and Information Services 31