Petrocelli College of Continuing Studies 1
Administrative and Academic Support Units Assessment Report - 2013
PETROCELLI COLLEGE Mission Statement
The mission of Petrocelli College of Continuing Studies is to provide access to high quality educational
programs to meet the educational needs of adult learners and traditional age students with educational
needs not addressed through FDU’s standard admission option. With a commitment to rigorous
standards and expanding our students’ worldview, the college’s programs are designed to be easily
accessible, flexible, and responsive to the personal, professional and educational needs of university
students of all ages.
ONLINE PROGRAMS (AA AND BAIS)
1
Departmental
Objective
Maintain 2011-12
enrollment number
of 1,968 in online
degree programs by
a variety of outreach
methods to current
and prospective
students.
Means of
Assessment
Monitor registration
data during all 4
sessions of academic
year.
Summary of data
collected
Total number of
registrations for
2012-13 was 1,974;
approximately the
same as for previous
year (1,968).
Use of data (closing
the loop)
Outreach to students
has been successful
in maintaining
enrollment; continue
same methods.
The Cheng Gong (Gateway to a Successful Tomorrow (GST)) program enables Chinese-Speaking
students to Learn English and Earn an Associate in Arts Degree through Progressive English & Chinese to
All English Coursework.
Departmental
Objective
Means of
Assessment
Summary of data
collected
Use of data (closing
the loop)
1
Reduce the number
of students who
transfer out of the
GST program
Conduct a needs
assessment by
interviewing existing
students who
express a desire to
transfer out of the
program
The students’
transfer records
were tracked and
students with
intention of
transferring were
interviewed before
their final decision
was made.
The curriculum was
adjusted to meet the
student need of the
based on the
collected data.
2.
Improve students
English skills
Interview student
with below average
performance in pre
and post tests of the
semester
Reviewed the pre
and post tests of all
students enrolled in
GST program.
Students who
underperformed
were identified.
Assign the students
to tutoring according
to interview results
Petrocelli College of Continuing Studies 2
Administrative and Academic Support Units Assessment Report - 2013
3.
Encourage students
to attend tutoring
offered by school in
order to improve
their English skills
Instructors were
asked to add the
Tutoring Workshops
as one of the course
requirements on the
syllabi. As a result,
student who
attended the METRO
Writing Studio and
those that passed
the English
proficiency test will
be 30%
The
number/percentage
of students who
haven’t passed the
English proficiency
test were compared
to the target.
Attendance sheets
from the METRO
writing Studio were
collected
Students who did
not pass the test
and/or did not sue
the Writing Studio
were interviewed.
Their concerns were
then shared with
instructors
4.
Increase the number
of students who
transfer from GST
AA program to the
regular 4-year
Undergraduate
programs at FDU
The number of
students who
continue with their
studies in one of
FDU’s other
undergraduate
programs will
increase by 14%.
Track the numbers
of students
transferring into FDU
undergradate
programs and their
choice of major
The number of
students who
successfully transfer
into undergraduate
programs in FDU was
tracked and
compared to the
goal in this area.
Data was also
collected regarding
the choice of majors
The curriculum was
adjusted to ensure
that students would
be able to meet
other program’s
requirements
MiraeRo Program is established to empower Korean Americans whose native language is not English by
providing them with necessary education as well as English training to further pursue their educational
as well as professional goals and enable them to become global citizens.
Departmental
Objective
1 Expedite and increase
students satisfaction
with registration
process
2 Increase the number
of course offerings
each semester to
diversify students’
academic portfolio
Means of
Assessment
Interviews
Trackings
Summary of data collected
Students’ overall
satisfaction has increased



Offering a combination
of bilingual and allEnglish classes in
multiple disciplines
New students need
more bilingual classes
One class offered in the
morning SI/12
Use of data (closing the
loop)
Continue to provide
academic advising before the
end of the semester


Need to keep the
balance between
bilingual and English
classes
Continue to offer and
increase the number of
morning classes
Petrocelli College of Continuing Studies 3
Administrative and Academic Support Units Assessment Report - 2013

Two classes are offered
in the morning in FA/12
3 Increase the number
of opportunities for
students who
transition from AA to
BA.
4 Increase student
enrollment
Trackings
The number of students
who transitioned to a next
level degree has Increased
by 67%.
Provide students with
available options to further
their study
Trackings
Student enrollment for AY
2011-2012 increased by
40.49% from AY 20102011.
5 Integrate online
courses into the
curriculum –
Technological literacy
Trackings

Devise new marketing
strategies using social media
marketing platform (make
facebook and twitter
accounts to gain visibility) to
recruit students
 Continue to integrate at
least one online course
into the curriculum to
increase technology
literacy
 Provide online tutorial to
familiarize themselves
with online course
format
6 Increase retention
rate
Trackings
Consistent offering of
one online class each
semester and the
number of students
taking online classes
has increased.
 However, adult
students not familiar
with online classes
expressed concerns.
All of our students except

two students continued to
take classes during 2012
students who have

dropped out of our
program have following
problems:
1. Financial problem
2. Conflict of schedule
3. Difficulty of creditbearing courses
Need to provide
additional academic help
for first year students
Need to implement
freshmen seminar into
the curriculum
The Puerta Al Futuro Program provides Hispanic academic and ESL instruction to help them obtain AA,
BAIS and MAS degrees. The Puerta Al Futuro administrative and Academic staff’s goal is to support the
mission of the program.
1
Departmental
Objective
Increasing student
enrollment through
recruitment.
Means of
Assessment
We conduct weekly
and monthly review
of enrolled students.
Summary of data
collected
We collect data on
enrolled students:
current, returning,
new, and previous
semesters.
Use of data (closing
the loop)
We use this data to
analyze trends in
enrollment,
retention, and
quantity of course
offerings.
Petrocelli College of Continuing Studies 4
Administrative and Academic Support Units Assessment Report - 2013
2.
Retention of students We conduct weekly
and monthly reviews
of enrollment and
students on hold.
Data collected helps
us identify why
students leave and
why they are on
hold.
3.
Customer service for
the students
We are reviewing our
office hours, issues,
and traffic by
students in the
office.
We have instituted
tracking the traffic in
the office since
September by
providing a sign in
book for all workers,
students and visitors
4.
Improving our
delivery of Academic
and ESL instruction.
Collecting data from
professors on how to
improve instruction.
Having meetings with
the instructors on
improving our
delivery of courses.
We will collect
minutes of meetings
and suggestions from
the faculty. We will
also get student
input on classes.
We use the data to
identify students on
hold or not returning
to contact them and
help them get off
hold or return to the
program through our
Calling program in
the evenings.
This will give us a
better idea of what
are the important
issues, when is the
heaviest traffic and
how we can
accommodate the
needs of the students
Graduation rates and
graduation to higher
ESL levels will be one
of the benchmarks to
see if there is
improvement in ESL.
The Latino Promise Program provides traditional age Hispanic students with academic instruction to
help them obtain an AA degree. The Latino Promise administrative and Academic staff’s goal is to
support the mission of the program.
1
2.
Departmental
Objective
Increasing student
enrollment through
recruitment.
Means of
Assessment
We conduct weekly
and monthly review
of enrolled students.
Summary of data
collected
We collect data on
enrolled students:
current, returning,
new, and previous
semesters.
Retention of students We conduct weekly
and monthly reviews
of enrollment and
students on hold.
Data collected helps
us identify why
students leave and
why they are on
hold.
Use of data (closing
the loop)
We use this data to
analyze trends in
enrollment,
retention, and
quantity of course
offerings.
We use the data to
identify students on
hold or not returning
to contact them and
help them get off
hold or return to the
program through our
Calling program in
the evenings.
Petrocelli College of Continuing Studies 5
Administrative and Academic Support Units Assessment Report - 2013
3.
Customer service for
the students
We are reviewing our
office hours, issues,
and traffic by
students in the
office.
We have instituted
tracking the traffic in
the office since
September by
providing a sign in
book for all workers,
students and visitors
4.
Improving our
delivery of Academic
instruction.
Collecting data from
professors on how to
improve instruction.
Having meetings with
the instructors on
improving our
delivery of courses.
We will collect
minutes of meetings
and suggestions from
the faculty. We will
also get student
input on classes.
This will give us a
better idea of what
are the important
issues, when is the
heaviest traffic and
how we can
accommodate the
needs of the students
Graduation rates will
be one of the
benchmarks to see if
there is improvement
in the program.
Fairleigh Dickinson University’s Middle College Program (MCP) is a concurrent enrollment program that
provides an opportunity for eligible high school students to get an early start on college education by
earning college credits while still in high school through its partnerships with secondary education
institutions throughout the state. The mission of the Middle College Program is to encourage and foster
accelerated student learning before college by providing these opportunities in a number of academic
areas, including mathematics, the sciences, English, government, history, the languages and more. As
part of the program, students have an opportunity to visit our campuses and various off-campus sites in
the north New Jersey/New York metropolitan area to participate in lectures, laboratory experiments,
cultural experiences and various educational events and FDU faculty visit the high schools to
supplement ongoing instruction.
Departmental Objective

1


Grade rosters are now
generated through
Datatel. MCP final grade
rosters have historically
been generated manually
for each school as they
had been since the
program’s inception.
I worked with MIS earlier
this year to design a
customized grade roster,
exclusive to MCP. The
programming was
complete and
implemented in late April,
just in time for the 20122013 academic year final
Means of Assessment
Summary of data
collected
Accuracy of student
 The ability to generate
registrations has improved
grade rosters directly
significantly. Registration
from Datatel
accuracy better assessed
significantly reduces the
and earlier in the process
amount of time spent
so that errors may be
previously producing
corrected more timely.
each roster for each
Student registrations are
school. Additionally,
reviewed by comparing
significantly fewer
actual registrations to
errors remain
rosters. Then once
undiscovered.
internal review and
corrections are made, the
rosters are then sent to
the schools for review and
corrections.
The grade roster is then
Use of data
(closing the loop)
The new roster is
an absolute success
and will continue
to be utilized until
the next step in the
grade reporting
process is feasible.
The goal for grade
reporting is to
ultimately have
participating
schools report final
grades online, as
they are currently
entered by MCP
director and
program assistant.
Petrocelli College of Continuing Studies 6
Administrative and Academic Support Units Assessment Report - 2013

2.

3.
grade roster mailing in
mid-May.
sent again in May for final
grade reporting.
Implemented an “FAQ”
page to the Tomorrow’s
Teachers web page,
located on The College of
New Jersey’s (TCNJ)
webpage. This is a special
MCP partnership through
FDU’s School of Education.
Information about the
program partnership is
readily available for
review. Those interested I
the partnership are well
informed of the process
when they contact the
MCP office because they
have been instructed by
our partner at TCNJ to
review the FAQ page first
as an initial step in
partnering.
 Increased enrollment in
the partnership
Redesigned and added
additional information to
dedicated MCP web
pages.
Information about the
program partnership is
readily available for
review. Those interested I
the partnership are well
informed of the process
when they contact the
MCP office because they
have been instructed by
our partner at TCNJ to
review the FAQ page first
as an initial step in
partnering.
 All are better informed.
Observed less process
information seeking of
initial stages of
registration by students,
teachers and
administrators.
 Observed less process
information seeking of
initial stages
The FAQ has been
proven very
effective and will
continue to be
utilized and
updated as
necessary.
 Observed an increase of
better-informed initial
first contacts as many
individuals research the
program online before
calling the office.
 Observed an increase of
better-informed initial
first contacts as many
individuals research the
program online before
calling the office.
The revisions and
additional
information made
available on the
dedicated MCP
web pages have
been proven very
effective and will
continue to be
updated and
expanded as
necessary.
4.
Added additional
dedicated phone line
extension to better
manage heavy influx of
calls and accommodate an
additional staff member.
More calls are handled in
real time and less callers
are directed to voicemail.
Additionally, voicemail
messages are responded
to faster.
 Observed timelier
communication and
response to voicemail.
The additional
dedicated phone
line extension has
been proven very
effective and will
remain.
5.
Added additional email
account to better manage
very heavy influx of email.
The new account is
primarily for student use
(geared towards former,
current and prospective
students and their
parents). Partner and
 Observed timelier
communication and
response to email
messages.
The additional
dedicated email
account has been
proven very
effective and will
remain.
Petrocelli College of Continuing Studies 7
Administrative and Academic Support Units Assessment Report - 2013
prospective high school
administrators, teachers
and guidance counselors
as well as college and
university admissions
counselors and transfer
coordinators will continue
to use the director’s email
account.
The School of Administrative Science (SAS) programs aim to meet the educational and career
development needs of those working in management and professional positions in private, public and
non-profit sectors by integrating the teaching of theory and practice, by providing an educational
experience that prepares students for senior level management and leadership positions while enhancing
personal growth and development.
Report
There are a number of goals and objectives established by the School of Administrative Science. For the
calendar year of 2012, some of these are clearly in the implementation and evaluation stage, and others
are in the design stage. All are listed in the chart below, which indicates assessments being completed by
the Administrative and Academic Support Units of the School of Administrative Science. The items
listed as a G in the first column and underlined and in italics under the Departmental Program Objective
are the goals established by the School in its program review. Under each goal are specific objectives.
Departmental
Program Objective
G1
Encourage lifelong
learning
O1
Establish postgraduate certificates
O2
Offer international
courses that provide
both practical and
academic
components
O3
Improve written and
oral skills, critical
thinking, and
technical
competencies of our
students
Means of
Assessment
Under our Learning
Outcomes
Assessment process,
these areas are
assessed. The SWOT
analysis is used to
Summary of data
collected
No formal data are
maintained at this
time, but the office
will develop a file
that identifies the
student and the
Use of data (closing
the loop)
Petrocelli College of Continuing Studies 8
Administrative and Academic Support Units Assessment Report - 2013
assess critical
thinking skills for the
MAS, MSHS, and
MSA programs. A
review of students’
writing skills at the
initial or application
phase is completed
by the administrative
and academic support
personnel in the
department and
potential weaknesses
are shared with the
academic advisers.
particular issue. This
will be shared with
the academic officer
to follow up when the
LOAs are completed.
G2
Meet the needs of the
targeted population
O1
Provide the program
throughout the State
at numerous locations
Review of course
offerings and catalog
to determine where
courses are offered.
Salem County is the
only one where there
is not a presence at
the time.
Working with Salem
County Community
College to develop an
articulation
agreement.
O1a
Decrease the number
of courses cancelled
each term.
Data on each term’s
offerings and which
courses are cancelled
for each program, in
which locations, and
in each modality is
maintained by the
office.
Data maintained on
excel spreadsheet.
Based on locations,
courses, and terms,
make determinations
on course offerings
for future terms.
O2
Offer the program in
various formats
(weeknights,
Saturdays, week long
sessions, Interactive
TV, and online
Review catalog of
course offerings and
format.
Database of courses
in each modality are
maintained in
database.
Based on information
received in the
review, determine
how to best use
technology to provide
courses. ITV, for
example, has been
used with Vancouver
classes to meet the
requirements of the
BC Ministry of
Petrocelli College of Continuing Studies 9
Administrative and Academic Support Units Assessment Report - 2013
Education.
O3
Increase the number
of students who
complete their
masters degrees
Request reports to be
run that provide
information on new
students and those
who complete within
the following periods:
2 years for the MAS
program and 3 years
for the MSHS, MSA,
and MASSA
programs
O3a
Increase the number
of applicants
Track applications
received through
different modes of
recruitment.
Individuals may seek
admission as a result
of outreach, online
activities, and direct
contact.
Through outreach by
administrative staff,
we will determine
which sources were
most beneficial for
new applications.
O3b
Improve customer
service to students
within SAS
Conduct online
surveys for all
graduates that
includes satisfaction
levels.
O4
Develop new courses
to meet the needs of
the students in
response to changing
trends in the
community
Based on input from
students and faculty,
research course
content through
various methods.
Initial data on the
MAS program
indicate a completion
rate of 35.5% within
18 months of starting
the program and
54.8% within two
years of starting the
program.
Students who do not
complete within the
time limits will be
contacted to
determine specific
issues and to enroll
any who may want to
complete the course
of study. Similar
review will be
completed for other
programs.
Petrocelli College of Continuing Studies 10
Administrative and Academic Support Units Assessment Report - 2013
O5
Increase number of
offerings of online
courses
Review catalog of
course offerings in
online format and
students enrolled in
programs.
O6
Improve the quality
of the courses, both
online and in person
End of course
evaluations for all
terms
Summary data for
adjunct faculty are
developed and
reviewed by
administrative staff,
and issues with
faculty, course
materials and or texts,
or locations are
brought to the
attention of the Dean.
Poor faculty
evaluations require
some mentoring on
behalf of the full-time
faculty. Issues with
course materials and
or texts are referred
to the academic
officer of the school
for review. Location
issues are resolved by
the Dean or other
appropriate
individuals.
End of course
evaluations contains
information on
books, course
content, and sites.
Anecdotal comments
are collected and
reviewed. Special
comments are sent to
the Dean.
Based on information
received, new books
are reviewed and
adopted. Course
content is reviewed
and recommendations
are made to improve
the materials. Sites
may be moved or
closed based on a
review of the
administrative staff.
G3.
Enhance student’s
professional
development
O1
Provide certificates
for areas of
specialization
Petrocelli College of Continuing Studies 11
Administrative and Academic Support Units Assessment Report - 2013
O2
Develop competency
specific courses
O3
Improve oral and
written skills, and
technical
competencies of our
students
G4.
Continuously
improve the quality of
the program
O1
Conduct faculty
development
seminars
Train all online
faculty prior to their
implementing an
online course.
O2
Monitor faculty
performance
Review online
courses for faculty
participation for new
faculty and for any
reported issue
O3
Improve faculty
capabilities in
distance learning
Review instructor in
online learning to
determine capabilities
and possible issues.
O4
Develop a faculty
website
O5
Recruit subject matter
experts for
Most instructors are
meeting the basic
requirements of SAS’
online coursework.
Instructors who do
not meet the
requirements of SAS
for online program
are tutored, and if
improvement is not
made, they are
removed from the
teaching online.
Petrocelli College of Continuing Studies 12
Administrative and Academic Support Units Assessment Report - 2013
specialized
coursework
5.
Provide a publicuniversity nexus
O1
Increase capacities of
public leaders to
develop and
contribute to the
public good
Number of sessions
and participants
attending leadership
sessions in
coordination with the
Continuing Education
department
(See Continuing
Education report)