JOB DESCRIPTION
Job Title:
Funeral Director
Responsible to:
Managing Director
Responsible for:
Funeral teams
Job Purpose:
To manage effectively the funeral arrangements of the deceased for family and
friends (clients) to ensure they have a positive and memorable experience. To
provide expert advice and guidance to family and friends throughout the process.
To support the Managing Director in the management of the business and team, to
ensure a high quality service is provided at all times.
Main Duties:
Client liaison
 Provide first point of contact for telephone and face-to-face enquiries,
recording all relevant information
 Meet clients either at the office or in their home to understand their wishes
and to agree specific arrangements
 Provide information and advice on funeral service options, products and
merchandise, from obituary notices, casket selections to order of service.
 Advise on the legal requirements and complete the statutory paperwork with
the client
 Offer counsel and comfort to bereaved families/friends and facilitate
viewings.
 Update clients on arrangements as appropriate
Funeral arrangements
 You will be required to provide out of hour cover for enquiries, one week in
two, including weekends. It will be your responsibility to organise removals as
required
 Liaise with doctors, hospitals, the police, ministers, newspapers, florists, printers
and other outside agencies as appropriate
 Arrange for clergy members to perform required services.
 Book team as required to provide embalming, bearer and transportation
 Arrange transportation between sites for mourners, bearers, clergy and
flowers
 Ensure all associated administration is completed on time and with a high
attention to detail
Preparation of the deceased
 Arrange transfer of the deceased to the place of rest
May 2015
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Escort doctors to visit the deceased for completion of statutory documents.
Receive and record clothing and possessions brought in for the deceased.
Oversee the preparation of the deceased, including repatriation of bodies
Record and receipt the holding and release of cremated remains.
Leading the funeral
 Complete final checks for all arrangements and brief the bearer teams
 Close caskets and lead funeral corteges to crematorium, churches or burial
sites
 Ensure all arrangements are followed during and after the ceremony,
providing direction to the bearer teams as required.
General
 Market the pre-paid funeral plans, providing advice and guidance where
required and completing all documentation.
 Train team members including casual bearers in all aspect of the operation to
ensure our quality standards are achieved.
 Ensure the diary is kept up-to-date with all appointments, identifying and
managing any potential conflicts.
 Ensure all health and safety procedures are followed by you and the team,
taking appropriate action to address any shortcomings without delay.
 Provide out of hours duty cover for enquiries and removals as required
 Complete ad hoc administration, e.g. recording donations, as required.
 Deputise for the Managing Director in his absence.
This job description is an accurate reflection of the main duties of the post as at the
time of writing but will be changed from time to time to meet the changing needs of
Bungards Funeral Directors.
May 2015
PERSON SPECIFICATION
Education and
qualifications
Experience, skills and
knowledge
Essential
 Minimum GCSE or equivalent,
with high level of proficiency
in English and Numeracy
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Key personal
attributes
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Previous experience as a
Funeral Director
Proven experience providing
a confidential and diplomatic
service to clients
Outstanding communication
skills with ability to guide
clients through a distressing
process
Experience supervising and
training a team to achieve
high service standards
First class organization and
administration skills, with
competent level proficiency
of keyboard and PC skills,
including Word and Excel.
Experience managing
conflicting demands/priorities
for self and others.
Display calm gravitas and
conduct self in a dignified,
authoritative manner with
warmth and humility
Pride in appearance, both
personally and in work, with
high levels of attention to
detail and accuracy
Ability to deal sensitively with
potentially distressing
situations
Committed to providing a first
class quality service to
customers and the team.
Pro-active approach with
ability to anticipate potential
issues, remain calm under
pressure and use sound
Desirable
 BTEC Advanced
Diploma in Funeral
Directing or equivalent
OR
 Customer service
qualification
 Previous experience
implementing quality
standards
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Working environment
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judgment and initiative to
resolve issues
Strives to continually identify
and improve own skills and
way of working for self and
team
Respects and values
differences in others
demonstrating a personal
commitment to equality and
diversity
Full driving license with no
convictions
Adaptable and flexible in
approach to work
Our values
Acting as custodians of the deceased, our role is to facilitate the funeral arrangements of the
deceased, for family and friends, ensuring they have a positive memorable experience.
To achieve this, we believe it is important that both as a team and as individuals, we reflect the
Bungard values in all we do.
Respectful
Caring
Personalised
Integrity
May 2015
What this means to us….
 We are proud of our heritage and respect the traditions of our
forefathers
 We treat the deceased with respectful care
 We respect the wishes of the family and friends in how the funeral is
planned and conducted
 We respect each other in the way we work together
 We respect and values differences in others, demonstrating a personal
commitment to equality and diversity
 We provide one point of contact throughout
 We guide family and friends throughout the process, presenting options
clearly and offering expert advice where appropriate
 We make ourselves available 24/7 to ensure support is there when
required
 We give peace of mind to family and friends through our attention to
detail in all aspects of what we do, from our personal appearance to the
smooth operation of the funeral
 We treat every funeral as a unique event
 We dedicate unlimited time to support the family and friends
 We listen to family and friends to ensure the wishes of the deceased are
specifically followed
 We always respond positively to specific requests
 We are honest and transparent in all we do
 We strive to offer a quality service which represents value for money
 We honour all commitments made to clients, suppliers and employees
 We believe in continuous improvement and seek to identify ways to
enhance the services we offer and the way we work