Minutes of PPG meeting 26/03/2015 held at Smithy Surgery, Market Street, Hollingworth.
Mai Spencer; Pat Ralls; David Collins; Sharon France; Sharon Battersby; Mary Jessop;
Kay Phillips;
Apologies:
Jan Wright, Mary Fitton, Jeff Barlow; Linda Collins;
Item
Notes
1
Minutes from previous meeting accepted and agreed.
2
No issues outstanding from previous minutes
3
Standing Items: GP and Practice Update
Confidentiality at Reception:
Members viewed the work which has been undertaken to provide
the confidential area at reception to enable for example test results
to be discussed on the phone with patients in total confidence.
The wall between this area and the surgery has been
soundproofed, all personal records have now been relocated to the
upper floor of the practice. Kay thanked Sharon, her husband and
all staff at the practice who had worked hard to achieve this in
such a short-time.
Radio music is now also piped through to reception which was
seen as a positive move.
It was noted that this was a positive outcome from feedback
following the patient questionnaire carried out last year.
New Receptionists:
Both new receptionists Carol and Tracy had now completed their
training and were working well independently.
Quarterly Outcomes Framework
This was due for completion shortly, there were various targets
which had to be achieved, the work involved in this concludes next
week.
Kay gave examples of the type of areas such as Diabetic Feet,
there are 218 people with diabetes but only 11 podiatry
appointments per month. To try and aid this process nurses
Caroline and Diane had now been trained in examining the feet of
diabetic patients to assess which patients required most urgently
one of the monthly appointments. Kay explained that Diabetes
along with Mental Health and Dementia were her specialisms, and
she was keen to continue the work already undertaken at the
surgery.
Integrated Care System
Action:
Kay reported that no further details had been received from Price
Waterhouse Cooper (PWC) or from the Federation. It was felt
that once the Quality Outcomes Framework was complete this will
then come to the forefront again.
Updates from Meetings
CCG Update
Sharon B updated on the meeting she had attended the previous
day. In particular the concern at the meeting in connection with
stroke victims and the apparent lack of treatment being received
when admitted to hospital.
Mai stated that herself and Sharon would raise this issue with
Leslie at the next Cluster Meeting.
As the CCG meetings will now take place just the day before our
scheduled PPG meetings it was agreed by all that Sharon would
give a brief update at the PPG meetings and then follow up with
full notes. This would be the process for future updates:
Mai to raise
at next
cluster
meeting
Sharon to
provide full
notes
Cluster Update
Speakers
Mai reported on the speakers who had attended the last meeting
one from Blythe House Hospice and members of the Breath Easy
and the British Lung Foundation.
Mai gave Kay posters advertising free courses for COPD patients
the aim being to understand their condition. The dates are 14
April Stalybridge, St Andrews House Surgery and 13th May
Bradbury House, Glossop.
All agreed that we should support the organisations by advertising
these events on the noticeboard and by email to patients.
Resuscitation Equipment
Kay confirmed that the surgery held such equipment and that she
had received specific training in relation to resuscitation techniques
using the equipment.
The practice felt that because of where it was located it was
Mai/MaryF
to email out
details of
courses
essential that this be held. Only recently it had taken 50 minutes
for an ambulance to arrive at the surgery when requested. This
was due to volumes being placed on the service.
Referral Times
Kay responded to comments on the turnaround of times between
referral to Tameside Hosdpital and the patient receiving first
appointment. PPg was amazed to hear that there appear to be no
tracking or audit of this and whether targets are being achieved.
Not clear whose responsibility it is to track these figures. Kay
reported that she herself no longer used the online booking system
and had reverted to writing letter requesting appointments.
Mai to take
back to
Cluster
Group
It was felt that the online system was not working efficiently.
Newsletter
Deferred until next meeting
4.
Medical Records Update
Kay reported that by 1st April information must be available to
patients. The Practice had already gone part way to meeting the
requirements by having online appointment booking and repeat
prescriptions also available to request online.
The Practice had determined that initially they would enable
patients to view a list of their medication history together with a list
of any allergies.
This can be changed to full access at a later date following further
consultation but this would require a programme of awareness and
careful managing before taking this course.
5.
Noticeboards
Deferred until next meeting
6.
Coffee/Open Day Event
Deferred until next meeting
7.
PPG Membership: Diversity
Deferred until next meeting
8.
Willow Wood Hospice help
Mai to
place on
next
agenda
Mai to
place on
next
agenda
Mai to
place on
next
agenda
Mai to
place on
next
agenda
Following a full and frank discussion it was agreed that where
possible we should display any advertising for events etc. This
led onto a discussion about the possibility of designated charities,
specific health topics being the subject of noticeboard displays.
Will be discussed next month.
9.
Ineffective Chairperson Procedure
Deferred until next meeting
10.
Any other business
Forthcoming Speakers
David will email Mary J the details of the next speaker. She will
then provide posters and distribute them to relevant locations.
Mai to
place on
next
agenda
David to
provide
details.
Mary J to
produce
and
distribute
David reported he was having difficulty in obtaining a response in
particular from Age UK. It was suggested that he contact the lead
person for the Stepping In Programme.
The question was raised should we consider holistic practice
speakers. This will be discussed in more detail at future meetings
when planning the following months talks.
Next Meeting: Thursday 30th April 5.30pm @ The Smithy Surgery
Mai to
ensure
taken
forward to
future
planning