Bioacústica implemented Excelia Community
TPV and MBS-Navision for the total control of
their branches.
Client: Bioacústica
Web: www.amplifon.es
No. of employees:250
Country: Spain
Sector: Retail
Partner: EXCELIA S.L.
Client Profile Bioacústica is a
multinational company founded in
Portugal in 1993 with a strong network
of health centres dedicated to the
specific treatment of hearing
problems. With offices in Spain,
Portugal and Morocco, it has become,
since its foundation, one of the leading
companies in the field of hearing
medicine.
Software and services
Microsoft Dynamics NAV 5.0
Microsoft Office System
Microsoft SQL Server
Microsoft Windows Server 2003
Microsoft Windows Vista / XP
"The preliminary consulting has been crucial for this project
and the excellent coordination between the departments of
both companies helped in optimizing the implementation
periods"
Leticia Nicholas, Head of the Administration and Finance Department of Bioacústica
Bioacústica integrates MBS-Navision and Excelia eCommunity
TPV solution in all its branches to continue settling the project that
was started in the 90s and to get a leading position in its sector.
Status
The success of this company is based on
an ongoing effort to:
Have modern and fully equipped
facilities.
Offer the widest range of products
and services.
Provide an integrated and
personalized service.
For more information about other
Excelia success stories, please visit:
www.excelia.com
Provide continuous training for its
hearing care professionals.
Due to a rapid growth, the company
decided to implement an integrated
management solution that would cover all
its business needs, in order to remain a
leader in its sector.
The main objective for the implementation
of this solution was to have a perfect
control of all the branches and a real
integration of all the information. Until
then, Bioacústica had decentralized
software tools that limited its expansion.
Solution
Given the expected growth for the
coming years, Bioacústica needed an
application that would allow it to grow,
not only in opening new retail outlets; the
application had to be a scalable
application
that
allowed
the
incorporation of new features such as
CRM or e-commerce, among others.
Bioacústica decided to implement
Microsoft Business Solutions-Navision
and Excelia Community solution for the
management of 35 centres nationwide;
the implementation was performed by
Excelia.
Once the Excelia Community TPV
solutions with MBS-Navision were
implemented, it was possible to have a
true picture of the company without
phone calls or complex data purification
processes for analysing it.
All this, plus the assurance of continuous
improvement both from MBS-Navision
and Excelia Community based on
Microsoft technology, ensured the
technological future of the investment
made by Bioacústica; the investment has
also been possible due to the
commitment of Microsoft and Excelia to
maintain their standards high and
updated.
The company's main objective is to
provide "the best services for different
hearing treatments over time" and,
therefore, the company relies on progress
in the field of health, as well as in
technology.
"The reliability and security provided by
the tool in the analysis of information is
an important factor for a growing
company," said Leticia Nicholas, Head of
the
Administration
and
Finance
Department of Bioacústica.
Benefits
Easily configuration of the sales screen
Refund vouchers management,
Stock control per store, variants and
periods
Detailing the movements of each box,
Adapting collections and refunds to
various forms of payment
Integrating the solution in
headquarters and the shops
the
Configuring the communication
system between the headquarters
and the shops
Customizing the maintenance screens,
tickets and reports to suit their
needs.
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