MICKLEOVER MEDICAL CENTRE
Minutes of the meeting of the Mickleover PPG, held on
Thursday 10th April 2014 at 6.30pm
PRESENT: Chairman and secretary: Phil Coultas, Keith Pratt, Judith Williams, David Rogers, Mary
Innes (Assistant Practice Manager), Chris Elmore, Wendy Potts
ACTION
1. WELCOME and APOLOGIES: The PPG welcomed a new member - Chris Elmore. Apologies
had been received from Ken Diggins, Pat Rogers, John Spray, George and Linda Wallbanks,
Sarah Brundish.
2. MINUTES of the meeting held on 25th February 2014 were agreed.
3. MATTERS ARISING NOT DEALT WITH UNDER OTHER AGENDA ITEMS:
a Additional disabled parking slot, dropped kerb near existing parking slot, double yellow line
across front dropped kerb. Yvonne Howard (ex-PPG) has confirmed via councillor attenders
at the Neighbourhood forum that all these issues are for the Medical Centre to progress.
POST MEETING NOTE: Sarah has confirmed that there is not enough space for an additional
disabled car parking slot and now has two quotes for a dropped kerb. This was to be
discussed at the Management Meeting w/c 5 May.
Sarah
b PPG Noticeboard. On-going review and re-fresh.
David and
Pat
c PPG webpages refresh. This was well in hand. All PPG members are welcome to investigate
and comment.
PPG
members
d Understanding Practice Pressures - Judith Williams expressed an interest in learning about
reception activity following Sue Hartleys recent participation.
PPG
members
e Triage Questionnaire / Telephone access improvement actions: Triage service being widely
advertised, additional phone line acquired, findings reviewed with practice staff, an
additional receptionist was due to complete training by the end of April to provide support
at peak times, report published on website.
f Some visitors and PPG members had sometimes found the reception. Mary reported that
all practice admin support had received a 'tightener'.
g A patient had suggested that repeat prescriptions should have a additional sheet for future
repeat prescriptions attached. POST MEETING INPUT: Sarah said that this was not possible
due to computer system constraints.
4. REVIEW OF CONSTITUTION AND ELECTION OF OFFICERS: It was suggested that the PPG
meeting quorum be reduced to 4 from 6 and that Practice membership be included. It was
agreed that the revised constitution be ratified at the next meeting after a revised draft
was published. Phil reflected the input in absentia from John Spray who was willing to be
elected as vice-chair and Ken Diggins as secretary. The following officers were unanimously
elected:- Phil Coultas (Chair), John Spray (vice-Chair), Ken Diggins (Secretary).
Phil to
circulate
revised
constitution
for review
5. UPDATE ON SHARING MEDICAL RECORDS (NHS Patient DATA): The UK-wide
implementation of the Care.data system has been delayed by 6 months to allow further
public consultation / education. Phil has invited Michelle Barber , NHS Patient and
Information Support Manager, Midlands and East, to talk on the subject at the next
meeting (attendance tbc).
Phil
6. PATIENT EDUCATION - WHAT FORM COULD THIS TAKE AND WHEN: Credit card size
information sheets on a variety of topics, patient events in surgeries / hospitals etc, links to
appropriate websites from Medical Centre websites including access to a local Voluntary
Organisation directory.
Phil to pass
to DCN
contact
7. SHARING OUR PPG EXPERIENCE WITH OTHER PPG's: A CCG organised event was
PPG
Business Team Minutes Tuesday 7 January 2014
page 1 of 2
scheduled for 16 April as previously publicised. PPG members were encouraged to attend if
able.
8. POSSIBLE NEW MEMBERS. UPDATE OF MEMBERSHIP LIST (inc. email etc): Chris Elmore
(here in person). Mary said that another two prospective members were to contact Phil.
POST MEETING: Apostolos Fakis has contacted Mary and Phil and intends to come to the
next meeting on 5 June. The Virtual PPG Group is currently being refreshed / relaunched.
members to
arrange
attendance
if they are
able
Mary /
Sarah revirtual PPG
9. SUGGESTION BOX:
a
Difficult to cancel appointments by phone. Can a dedicated phone number be allocated?
Sarah /
Mary to
advise
b Limited phone booking slots available. Could a small number of slots be left for each doctor
for people without mobiles or computers?
Sarah /
Mary to
advise
10. ANY OTHER BUSINESS: None
11. Date of next meeting – Thursday 5 June and 11 September 2014 at 6.30pm
Business Team Minutes Tuesday 7 January 2014
page 2 of 2