POSITION DESCRIPTION
TITLE:
CRISIS COUNSELING SPECIALIST I
DEPARTMENT:
REPORTS TO:
Crisis Counseling Program
CCP DIRECTOR/PROGRAM SUPERVISOR
EMPLOYMENT STATUS:
Full time
CLASSIFICATION LEVEL:
Exempt
INTERNAL POSTING DATES: 8/12/15-8/17/2015
EXTERNAL POSTING DATES: 8/17/2015- TBD
POSITION SUMMARY: Assure the availability of crisis phone counseling (including lethality
assessment), supportive counseling, and information and referral to individuals who contact Crisis Services 24
hour hotline, Chautauqua County 24 hour hotline, National Suicide Prevention Line, and all other dedicated
lines in the Crisis Counseling Program.
ESSENTIAL JOB FUNCTIONS:
1. Maintain a commitment to the mission and work of Crisis Services with a deep appreciation for and
sensitivity to the guiding principles of the organization.
2. Screen all clinical calls for lethality per AAS guidelines.
3. Enter all calls in an iCarol call report, including demographic information and presenting problem.
4. Appropriately complete interagency program referrals.
5. Assist in training and mentoring crisis phone counseling volunteers and interns.
6. Participate and engage in clinical supervision with assigned CCP program manager.
7. A minimum of on-call consultant hours per month as assigned by Program Director/Program
Supervisor and as stipulated in CWA collective bargaining agreement.
8. Depending on previous experience, candidate may be required to successfully complete agency
crisis counselor training program.
9. Other duties as assigned by Director of Crisis Counseling program or the Program Supervisor for the
purpose of ensuring the efficient and effective functioning of the department.
QUALIFICATION REQUIREMENTS:
Knowledge: Must possess strong knowledge of mental health and suicide dynamics and effects, public
awareness and crisis prevention and intervention services. Superior knowledge of HIPAA
laws/regulations with regard to protected health information; code of ethics, confidentiality and
privacy principles. Ability to: Work independently and as part of a team. Excellent problem
solving, conflict management, organizational and time management skills. Demonstrate high
level of compassion and empathy, confidentiality and understanding for clients. Effective verbal,
written and interpersonal communication with clients, supervisor, staff, and other departments;
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Exercise sound judgment and discretion; Be reliable and consistent in attendance, punctuality,
work ethic and professionalism; Manage multiple tasks, and establish priorities in a rapidly
changing and fast paced environment.
Education:
Bachelor’s Degree from an accredited college and/or university in human service field, social
work or relevant field.
Experience: .Minimum one (1) year of professional pre or post-graduate experience; preferably providing
direct services in mental health or human service setting. Experience with crisis situations and
quickly establishing rapport with clients preferred. Demonstrated ability and experience working
with diverse populations.
RELATIONSHIPS:
Internal: Will maintain productive relationships with agency management, program staff, volunteers, union
officials and employees.
External: Will work collaboratively with a variety of stakeholders (e.g. hospitals, community service
organizations, government agencies, courts and families) to provide a comprehensive range of services
including advocacy, crisis intervention, support and guidance to meet the needs of the clients and their families.
ENVIRONMENTAL AND WORKING CONDITIONS:
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Professional office environment; no exposures to extreme heat, cold, dust, noise.
Travel is required.
40 hours a week; Schedule is 3p-11p Monday-Friday
PHYSICAL AND MENTAL REQUIREMENTS: Combination of occasional traveling, standing, sitting,
bending and reaching required. Comfortable performing faced paced, multi-faceted projects in conjunction with
day-to-day activities.
EEO STATEMENT:
Crisis Services is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color,
national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or
any other characteristics protected by law.
DISCLAIMER:
The information presented indicates the general nature and level of work expected of employees in this
classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties,
responsibilities, qualifications and objectives required of employees assigned to this job.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties
or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may
change at any time with or without notice.
Must Send Resume and Cover Letter to jobs@crisisservices.org
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