Oral Communication Competence
We recognize that oral communication occurs in a variety of contexts, from formal
presentations to group discussions to interpersonal dialogue. The following four outcomes
will largely transcend genres, and each criterion assumes that the oral communication is
ethically appropriate (free of sexism, racism, etc.).
1. Creates well-constructed messages that are contextually appropriate;
This outcome measures how well students devise, prepare, and create messages. This
would most directly relate to the ancient speech canons of invention and arrangement.
In presentations and debate this may include the thesis or central argument as well as
the supporting evidence.
2. Effectively engages audiences using well-suited delivery methods and non-verbal
communication skills. This outcome focuses most closely on the canon of delivery but
also necessarily involves the other canons, as well. The key here is engagement with
the audience or hearers. Poorly constructed arguments may well fail to engage an
audience, though this outcome focuses more on quality of voice (tone, pitch, rate, etc.)
as well as physical presence - gestures are neither wooden nor extravagant; appearance
is befitting the context (professional dress for more professional presentations); and
the overall energy draws hearers in.
3. Listens attentively and empathetically to others.
A key element of good communication involves good listening, especially in group
discussions, Q&A sessions, or in everyday interactions with others. Students working in
internship situations must be good listeners to learn the job just as students providing
their honors research must listen well to the questions posed by audience members
during the oral presentation. Given the college’s emphasis on global communication as
well as being good ambassadors for Christ, it is also vital that students listen well in
terms of striving to truly understand others for their own sakes, to try to imagine the
perspective of the other in order to foster understanding and community and minimize
assumptions or arrogance.
4. Demonstrates thoughtfulness, responsiveness, and mental agility in evolving
communication contexts. Even the best prepared presentation may not prepare a
student for a challenging question, an intercultural difference, or an unforeseen element
in the communicative situation. Whether assessed by internship supervisors or
presentation evaluators, we should look for an ability to thoughtfully respond in helpful
and charitable ways to these potential disruptions or hurdles.