Friends and Family Test - February Feedback
Voted Extremely Likely or Likely to recommend because:Phoenix
 Compared to other surgeries I’ve been part of the level of care
towards patients has been much better and the surgeries are very
conveniently located – only downside is for someone new to the
area it is confusing online to find the correct address for the surgery
you have an appointment with.
 Everyone is so helpful
 Always very helpful
 Very good surgery. Vary friendly and helpful
 Simply the best
 Very impressive. Phoned for appointment for same day, was offered
doctor phone back in a few minutes. This happened and the
problem was addressed. Script collected 15 mins after call back.
 I think this practice is the best practice that I have been a patient.
Dr Simpson is understanding and always patient and been a great
support. Reception staff so friendly and helpful, a real credit to the
practice.
 Very helpful staff and accommodating friendly doctors (Dr Hill).
 Because you’re friendly and professional and as a family you have
always helped.
 New to area – unsure of level of service yet, but good experience to
date.
 All staff and Doctors very friendly and helpful.
 I’ve used the surgery for years and never had a problem.
 Always had good treatment
 Always generally happy with the level of service I receive and ability
to get appointments when needed.
 Very friendly staff and doctors
 Ability to see other doctor more readily when your doctor’s on
holiday
 My two particular doctors have always provided an excellent
service.
 Always very helpful. Easy to get to see a doctor. Always return phne
calls quickly.
 We have been with the surgery for the past 30 years and I have
never had cause to complain.
 I am overall satisfied with my treatment and therefore I would
recommend to friends and family
 Excellent branch surgery and reasonable access to GP appointments
 Easy to get an appointment
 I recommend to most of my family and friends to change from their
other surgery as this surgery has a better understanding with all
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ages and illness. Very helpful and friendly. Doctors listen instead of
giving you a prescription and sending you on your way. I
recommend this surgery every time.
All the doctors in this practice have the time and understanding of
their patients. We have been with the surgery for 37 years and
have always been more than happy. No complaints with any doctors
here or at South Cerney. We have 7 children and 2 quite poorly
when young and when you have a doctor who remembers them all
by name that is rare.
When I checked in my mobile number was put up very large on the
screen please stop this
Rupert, Osteopath has been fabulous. Reception staff have been
friendly and helpful. Many thanks.
Always excellent, friendly, helpful service and excellent doctors.
Would like the surgery information books brought back again
please.
I always find staff and GPs very helpful and accommodating.
Yes good surgery
Good service
Always very helpful and efficient at sorting problems I have
South Cerney
 Always helpful and sympathetic
 The service that I and all members of my family receive from
Phoenix Surgery has always been excellent.
 Good surgery
 Convenient, excellent GP
 Very caring and considerate of patient needs
 It’s true
 Brilliant surgery
 Good surgery
 Excellent
 Hardly any waiting time. Positive talks and action from doctors
 Since I moved to this area everyone at the surgery has been kind
helpful and nice to me. Thank you.
 A consistent, professional, high quality service in our area.
 Local/handy
 The surgery is always clean and tidy. Staff all lovely.
 Fantastic GP, reception staff always extremely helpful and kind.
Repeat prescription service is excellent.
 Because anyone with whom I ask are kind and supportive
 Never had any problems
 Because I’ve always had good and helpful experiences at the
surgery
 Always was very good service from all staff, doctors and nurses.
 Best practice in town.
 Polite and easy to use.
 Very friendly surgery at South Cerney. Just wish it could open more
hours.
 Always very accessible. Friendly, caring doctors and staff
 Always excellent.
 Everyone is very friendly and welcoming
 Good GP service. Easy to get appointments when needed. Don’t
always have to wait long for appointment. Telephone conversations
are very quick to call back. Can book appointment in advance.
 Very friendly and helpful
 Very pleased with the surgery
 Happy with the service
 Good service received.
Kemble
 Never had a bad session here
 Always able to get an appointment if needed, even if not with your
own doctor.
 Excellent staff, convenient place.
 Because experience was good.
 Reliable. Friendly. Ease of seeing Doctor. Sound medical advice.
 Trying to stay active and well. I couldn’t have achieved this without
the care and dedicated approach of the doctor, the nurses and other
staff at Kemble and Phoenix Surgeries. Many thanks to you all and
long live the NHS institution.
 I have in the past recommended the surgery to friends who have
relocated to the area as the care has always been faultless.
 Because the service is always good, polite and caring
 Easy to get an appointment and staff are always pleasant and
courteous
 Excellence in every respect
 Friendly and efficient
 We shouldn’t speak to lightly of the care we receive at the surgery
 Very helpful and thorough when I last came
 This is the best in our lives, over 60 years.
 General good personal care received.
 Given time to express myself properly
 Very good service
 This surgery is really good, good service and wonderful staff
 Polite and friendly reception, caring listening GP, easily accessible
surgery in Kemble or Chesterton Lane
 Excellent treatments
 You hear many negative comments on television and in the press
about GP surgeries and I do not experience any of this, although I
rarely visit the doctor. I never experience a problem seeing my own
GP.
 Good friendly approach. Helpful.
RAU
 It has worked well for me and I think it would be helpful to others
 Care and support given second to none and the best I’ve
experienced.
 Because they’ve always helped me.
BY Text (Surgery Not Known)
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Excellent Service
Friendly Staff good doctors and close to home
I felt listened to. My doctor is great
Very Well looked after.
From Dr Coleridge to Dr Reynolds to Dr Hill I have nothing but
excellent, caring service. I would also include reception and nursing
staff.
It is a new doctors for me as I have recently moved. The doctor
made me feel extremely welcome and comfortable. Lovely lady on
reception too.
Perfect. Thank you.
Because my surgery has provided excellent service for many years
Nurse at Asthma clinic recognised how much I need help and got
signed my prescription even first she struggled to find a doctor to
sign it. I really did appreciate her help and please let her know my
Thank You.
Lovely nurse. On time and I was made to feel as comfortable as
possible.
The staff is always very helpful and the doctors always call you back
if need to then if needed to see you fits you in.
Because I am always put at ease with the friendly and relaxed
atmosphere, this I feel in turn helps as I think patients then are
able to discuss their problems with more ease.
Excellent helpful reception staff and doctors who listen
Always professional, efficient, knowledgeable and kind –
receptionist and all health care staff.
Professional service, friendly staff and problems resolved. My doctor
is superb.
After developing ear ache on Monday and it becoming much more
painful during the night I contacted the surgery at 8.30am. I was
telephoned straight back by the doctor who gave me an
appointment for 9.30. I was seen and given very good advice based
on recent research. Excellent service. Thank you.
 The staff are all first class. There is never a problem getting an
appointment and I feel fortunate to be registered there.
 The service and care are excellent. My doctor and the nurses are
lovely. I’m very happy.
 The receptionist was happy and I was seen on time.
 Excellent service – friendly and professional.
 I have always been given an appointment asap and Dr Thurston is
very understanding and sorted out my recent problem to my
satisfaction.
 This is the first time I have visited the surgery since I moved here
in 2012 and the attention received has been very good. This mirrors
the care my wife has received in the past 15 months.
 Excellent quick empathetic service.
 The surgery has always been so accommodating. I have never had
to wiat a long time for an appointment. The receptionists are always
so lovely and friendly and not intrusive. If my Dr is not available I
can see someone else and I have a choice of three surgery
locations. The Phoenix Surgery is just the best.
 I have been with the practice for many years, they have always
been very helpful and willing. The receptionists are courteous and
polite, always helpful. All connected with the surgery, doctors,
nurses and receptionists are well training and give confidence in
whatever they are doing for patients. They are always polite,
courteous and helpful with any request or query. I have great
confidence that when needed I will get the best treatment possible.
 I have been a patient for 30 years and I have always felt confident
and at ease with my doctor and the nurses. The surgeries are
always welcoming and very pleasant even when you feel really ill. I
also appreciate that I can talk to my doctor by phone with minor
worries or queries which saves a trip when work time is a barrier.
 Coz Dr Sethi is a great doctor and I owe my life to him.
 Very friendly and helpful. Particularly useful to have late opening
hours for appointments – they really help me.
 The nurses are very friendly and put me at ease. Very reassuring.
 I have always found my GP, Dr McInerney to be extremely
approachable and she understands where I come from. And the
receptionists are always helpful (never grumpy) and I almost
always have an appointment within 24 hours.
 Friendly, approachable and nothing is too much trouble. Staff have
good people skills and immediately put you at ease. There is a
caring atmosphere which gives patients confidence.
 I have been extremely happy with the excellent service and lifesaving decisions the practice doctors have made.
 We have received outstanding care and service from both doctors
and reception staff and have always been offered prompt
appointments.
Voted Unlikely or Extremely Unlikely to recommend because:Phoenix
 Never can get an appointment on the day needed and rarely when
you get an appointment is it with your own GP.
 I booked in via the screen in Reception. 15 mins later I’m still
waiting to be told by the Receptionist that the screen hadn’t
worked.
 Prescription not done. Request sent by e-mail. No
acknowledgement. Poor service. Grumpy staff.
 The software to sign in is never working. I had an 8.30 appointment
last year. Six of us were waiting to come in at 8.35. I saw the
doctor just after 8.40. I felt incredibly rushed and not listened to
and was shown the door very quickly. I now feel I have to say
everything I need to say in a couple of minutes and don’t relish the
idea of coming to the doctors at all.
South Cerney
 Sometimes you feel inconvenience.
By Text (Surgery Not Known)
 Since the departure of Dr Goldie I think the surgery has gone
downhill. The new doctors don’t seem to have a lot of time for you.
 I feel very let down. I get a flu injection which went on my lungs. It
took weeks to get rid of. Medication prescribed seemed not to work,
hence I lost work, which I can’t afford to be off work. I need
medication that works.
 It’s like all other doctor’s surgeries, cluttered, staid and long waits. I
do like my doctor (Sethi) though.