Re: Infrastructure Engineer (Peterborough)
- Job Ref 8395
Thank you for your interest in the above position. I am pleased
that you are interested in working for RNIB, which achieves
such a tremendous amount for blind and partially sighted
people.
Our application pack consists of:
 an application form
 a job description and person specification
 our values and behaviours
 an equal opportunities monitoring form
This pack can also be made available to you in large print,
Grade 1 or Grade 2 braille, or on disk or tape. Please feel free
to ask us if you would prefer to receive it in one of these
alternative formats.
If you have a disability and would like assistance in filling in the
form then please contact me at least three days before the
closing date for the role and we shall be glad to help you.
We only accept CVs from applicants whose disability makes it
difficult to complete an application form. All applicants however
need to address the specific information we have asked for in
the job advert.
Please read the guidance notes on the careers page of our
website before filling in the application form as you may find
this helpful when completing the form.
Closing date: 16 November 2015
Interviews will be held: Week commencing 23 November 2015
If you are able to, please complete and return your application
form and the equal opportunities monitoring form by email to
applications@rnib.org.uk .
However we will accept braille, audio, disk, typed and
handwritten applications sent to HR Administrator, RNIB,
Human Resources, 105 Judd Street, London WC1H 9NE.
We want to ensure that as much of our resources as possible
go towards supporting people with sight loss and therefore we
do not normally contact unsuccessful applicants individually. If
you have not heard from us within three weeks of the closing
date, please assume that your application has been
unsuccessful on this occasion. However, we would encourage
you to apply for other suitable roles.
Once again, thank you for your interest in this vacancy and for
working for the Royal National Institute of Blind People.
Sara Steyn
Assistant Resourcing Business Partner
resourcing@rnib.org.uk
RNIB Job Description
Job Title: Infrastructure Engineer
Job level cluster: Management, Professional, Specialist
Job Level: M3
Group: Resources
Section: Information Technology
Planning Unit: ICT Operations
Location: Peterborough
Reports to: Infrastructure Support Manager
Purpose of Job:
To maintain the ICT Infrastructure lifecycle with respect to both
build and support functions.
Impact:
There are no direct reports into this role. This role delivers work
objectives for a specific area of responsibility and operates
within agreed parameters with some latitude to act.
Financial responsibility:
No budgetary responsibility.
Decision making responsibility:
Needs to apply independent judgement which will be guided by
policies and precedents.
Main Accountabilities:
The role of the infrastructure engineer requires a broad
understanding and capability across a diverse set of technical
technologies. Within these capabilities it also requires the ability
to manage third parties to ensure the technical delivery
provides value for money and meets contractual specifications.
In addition, the role is expected to deliver a level of expertise in
a least one of the following areas:
1. Servers Hosting.
Builds and maintains servers, storage, virtual resources, IT
processes, infrastructure services and where appropriate
manages hosting services to ensure quality of design and
delivery meets contractual agreements.
2. Voice and Data.
Integrates and supports voice and data services across the
RNIB/Action group. Able to manage third party suppliers to
ensure quality of service meets contractual agreements.
3. Desktop, Accessibility and Local Area Network connectivity.
Understands the issues of desktop build and the benefits of
standardisation. Able to address accessibility issues with a
pragmatic approach in terms of customer requirements
against security policies.
General Duties
1. Be part of the team that ensures the availability of the ICT
infrastructure.
2. Be part of the team that provides ICT infrastructure
operations with the goal of realising improvements in
system capabilities, capacity, performance, speed in
deployment, and service quality.
3. Respond to ICT Infrastructure incidents in a timely way in
order to meet SLA/OLAs.
4. Be part of the team that administers the RNIB active
directory.
5. Maintains incident logging system plus creates and
maintains ICT Infrastructure documentation.
6. Work collaboratively with colleagues within and external to
ICT Operations.
General
1. Undertake any other duties commensurate with the post.
2. Adhere to all RNIB policies and procedures.
Person Specification
All criteria are essential unless otherwise stated.
1. Specialist Knowledge, Skills and Experience
1.1 Demonstrable experience in the support of ICT
Infrastructure, to include Intel-based servers, Storage
Area Network platforms, and networking products
(particularly Cisco and HP).
1.2 Experience of providing technical advice, 2nd and 3rd
line support and expertise to colleagues through ad
hoc queries.
1.3 Experience of ICT Infrastructure operations, including
monitoring, backup and restoration.
1.4 Experience of building and maintaining servers,
storage, virtual resources, ICT processes,
infrastructure services, and associated technologies.
1.5 Has specialist knowledge in one or more of the
following areas:
 Active Directory and Desktops
 Servers and Hosting
 Voice and Data
1.6 Ability to keep abreast of information and
developments in new ICT Infrastructure.
1.7 Ability to log and prioritise calls in an accurate way.
2. Planning and organisational skills
2.1 Ability to organise individual time effectively, prioritise
own workload and meet deadlines.
3. Problem-solving and creative skills
3.1 Methodical approach to problem solving, with ability
to generate workable solutions and make rational
judgements.
3.2 Ability to work as an individual, taking responsibility
for own actions and making decisions without
referring to others, when and where appropriate.
3.3 Ability to adapt within a changing environment.
3.4 Ability to deal with complex and demanding priorities.
4. Communication skills
4.1 Strong customer focus and a ‘can do’ attitude.
4.2 Proven ability to communicate effectively, both
verbally and in writing, adapting style to suit the
audience.
5. Special Conditions
5.1 This post has been identified as one where there is a
significant amount of time spent on VDU work, and
thus there could be a risk of the post-holder
developing repetitive strain injury. Training is offered
in the proper use of VDU’s, and every effort is made
by the organisation to minimise the risk to the postholder.
5.2 Must be willing to work occasional overtime, with time
off in-lieu as appropriate.
5.3 Must be able and willing to travel independently
throughout the UK.
Behaviours
Deliver results
 Motivates and develops others to continually exceed
standards and expectations.
Engage Customers
 Makes systems and processes more customer-friendly, and
acts as key “go to” person for customer knowledge for the
service area.
Engage others
 Coaches and mentors others in the development of
supportive and trusting relationships with colleagues,
customers and others which develop and enhance the
service and organisation’s profile and reputation.
Set Direction
 Demonstrates awareness of commercial and financial
considerations.
 Drives and enables creativity, innovation, improvement and
new activities for team and service which contribute to
sustaining organisational success.
 Manages change effectively, recognising and addressing the
impact of change on people and services.
Lead and inspire
 Creates and leads high performing teams, recognise the
importance of leadership in own role and take steps to
improve ability to lead and motivate others.
 Displays resilience and takes a rational approach.
Personal impact
 Gains support for position and achieves win/win situations
through negotiation and compromise, demonstrating
confidence, passion and authority.