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Attachment B1
Technical Services
Lead Implementation Manager
The Lead Implementation Manager will ensure that complex storage efforts are aligned with the overall IT
Architectural road map, and disposition issues between suppliers, technical staff, and Contractor Subject Matter
Experts (SME’s). As required, the Lead Implementation Manager will escalate to the Customer Program Portfolio
Management (PPM) and the Executive Steering Committee (ESC) office and if required, the CIO. The Lead
Implementation Manager will review, align, update, and integrate supplier SOW’s, receive technical input from the
Customer team, and SME’s, to ensure a comprehensive production and tactical action plan to meet the approved,
refreshed end state strategic storage architecture.
Responsibilities of the Lead Implementation Manager include:

Ensures Contractor provides deliverables on time as developed with the Customer Sponsor and Project Leader
related to the activities of this engagement.

Provide high level oversight and meet when necessary to coordinate project teams and sponsor activities.

Resolve issues with the Customer CIO, ESC, and Module Teams.

Ensure the Customer team, Contractor team, Customer Sponsor and Customer PPM are aware of program
status and issues.

Provide high level contact with Project Sponsor and project leader to assure all Contractor, third party resources
and subcontractors are performing to project expectations.

Deliver Storage Implementation Portfolio Management leadership for all program tasks pertaining to this
engagement.

Assures risk assessments are maintained throughout the project lifecycle.

Conduct meetings as necessary, gathering information needed to ensure the refreshed storage configurations
and planned storage implementations meet Customer’s IT infrastructure and business requirements.

Provide artifacts for implementations, SOW’s, processes, procedures, risk assessments, and other items as they
pertain to the verification and support of deliverables within the Customer master implementation schedule.

Provide a communications plan for phases and sub-elements as applicable. Targeted communications will
include; end customer, staff, program, and CIO. All communications will be reviewed and vetted with Customer
Program Portfolio Management prior to release.

Ensure Customer staff engagement and knowledge transfer throughout the life of the project. In addition,
Contractor will provide documentation and operational procedures in support of sustaining an enterprise class IT
storage environment.

Obtain program completion signoff from Customer.
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1-13-70-10C
Attachment B1
Associate Implementation Manager
Contractor will provide an experienced Associate Implementation Manager to provide leadership in supervising and
managing the execution of this effort in a controlled, phased implementation strategy that will limit downtime and
application outage requirements. The individuals assigned to this effort will provide SME capabilities for the
respective areas. Accountability and closure of assigned duties will report to the lead implementation manager and
Customer Sponsors. The associate will be individuals which are SME’s to support the required storage technology
integration at the scheduled time to support the overall schedule and effort
Responsibilities of the Associate Implementation Manager include:

Develop the Project Timeline, and ensure schedules are observed

Manage the day-to-day activities of the project team

Resolve issues with the Customer Project Manager and module teams

Ensure the Customer team, Contractor team, Customer Sponsor and Customer Project Manager are aware of
project status and issues

Provide a single point-of-contact between Contractor and Customer and all third party resources for the duration
of each activity

Deliver project leadership for all project tasks pertaining to this engagement

Perform risk assessment planning throughout the lifecycle of the project

Verify all hardware and software requirements are met

Manage all Contractor resources and coordination of Customer and any third party resources assigned to project
related activities

Conduct meetings as necessary, gathering information needed to ensure the configuration and implementation
meet the Customer IT infrastructure and business requirements

Obtain project completion signoff from customer.
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Attachment B1
Senior Solutions Architect
Contractor will provide an experienced and qualified Senior Solutions Architect to the project.
Responsibilities of the Senior Solutions Architect include:

Supports the configuration and development of the technical content defined in a statement of work.

Configures the solution and supports the installation, customization, and integration of the solution.

Prepares technical architectural and implementation configuration documents and works
with project management to develop the implementation plan.

Works closely with project management to define project deliverables and schedules, and for professional
services engagements plays a project quality assurance role to ensure the delivery proceeds smoothly and onschedule helping to resolve project delivery issues that may arise.

Provides technical leadership during the implementation of an engagement.

Participates in the installation, customization, and integration of a solution.

Maintains awareness of existing or potential customer software/hardware/systems situations.

Proactively alerts project management technical team of potential problems and solutions.
Storage Area Network (SAN) Manager
The SAN Manager, at a minimum, must be able to support the following requirements:
 Interoperability with all major hardware vendors (e.g., EMC, HDS, HP, IBM, SUN, Dell).
 SAN security software that can be applied to individual network ports, switches or entire fabric.
 Automatic discovery of SAN components and devices.
 Topology views (both at the physical and logical levels).
 Zone Control (add or remove devices from a single console).
 Real Time Monitoring and Alerts.
 Capable of predicting errors/potential SAN problems.
 Open industry standards.
Storage Resource Manager (SRM)
The Storage resources Manager, at a minimum, must be able to support the following requirements:
 Interoperability with all major hardware vendors (EMC, HDS, HP, IBM, SUN).
 Interoperability with UNIX, AIX, Windows and Linux environments.
 Enterprise wide reporting (detailed information on capacity and utilization).
 Asset Management and Charge (detailed information used for chargeback, must be able to export chargeback
information to an enterprise wide chargeback system).
 File level analysis (detailed information on all files).
 Subsystem reporting (detailed information on disk subsystems).

Automated capacity provisioning (capacity on demand).

Must include Volume Virtualization. This will allow the defining of small LUNS on the hardware side and
presenting them to the host system as one LUN.
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