Dear Applicant,
Hotel Manager – Lauriston Hotel
Please find enclosed your application for employment with Action for Blind People.
As a hugely ambitious national charity, we provide expert practical support to blind and
partially sighted people. Now we’re part of RNIB Group, combining our resources and
expertise – we're reaching out to even more people and working more effectively than
ever. You can obtain further information about the work of Action from our website
www.actionforblindpeople.org.uk
Applications for this post will close at 5pm on 11 September 2015.
Interviews will be held on 23 September.
If you wish to have your application acknowledged, please affix a self-addressed
stamped postcard to your application. This will be returned to you date stamped.
Your completed application and supporting statement should be returned to:
Action for Blind People Recruitment Team
105 Judd Street
London
WC1H 9NE
Email: Action-Recruitment@rnib.org.uk
If you require this pack in an alternative format or if you require assistance in
completing your application form please do not hesitate to contact the Recruitment
Team on 0207 391 2090.
As a charity and in order to reduce our costs we do not notify applicants who have not
been shortlisted for interview. Therefore if you have not been invited for interview a
maximum of three weeks from the closing date then you should consider your
application unsuccessful.
I would like to take this opportunity to thank you for interest you have shown in working
with Action for Blind People.
Yours sincerely
Sarah Janes
Assistant Resourcing Business Partner
Job Description
Job Title:
Hotel Manager
Job Grade:
8
Salary Range:
£35,585.18 to £38,422.88
Responsible to:
Head of Hotels
Location:
Lauriston Hotel; Weston-super-Mare, North Somerset
Hours:
39 per week, although occasional overtime may be required
Contract Type:
Permanent
Overall Purpose of Job:
To plan and carry out development activities so as to deliver the Hotels’ performance
outcomes in accordance with agreed plans.
As well as developing business strategy with your team you will support them with dayto-day hands-on leadership. Duty management, as well as sleeping in the hotel on a
rostered basis is a core requirement of the role.
Specific Responsibilities and Duties
Financial:
Deliver all aspects of financial performance as agreed at annual budget review.
Plan and react as necessary to trading patterns so as to maintain surplus within
budgeted parameters
Quality and Safety:
Ensures that facilities and services delivered at the hotel have been co-produced with
blind and partially sighted people
To be responsible for compliance within the Cliffden Hotel in relation written
organisational policies on
 Health and Safety
 Fire Safety
 Pool Safety
 Food Safety
 Water Safety
 Hotel Financial Procedures
 Duty Management Procedures
 Alcohol and Liquor Management Policy
To ensure team members follow relevant organisational policies and procedures,
and adhere to legislative requirements at all times.
Maintain accurate records of Key Performance Indicators specifically Primary and NonPrimary Purpose trades and report on these to the Head of Hotels.
Ensure that staff at Cliffden Hotel undertake risk assessment and risk management
according to organisational protocols
People Management
Capability; ensure that employees understand and deliver to the requirements of their
roles
Performance management - To use appropriate staff management and
performance systems, including the completion of appraisals, reviews and
supervision for staff. Adopting an approach to ensure staff receive adequate and
effective monitoring, supervision and communication
Learning and development - identify and support staff members with on-going
development.
Staff engagement; engage with staff at all levels and enthuse colleagues to reach their
full potential.
Customer Focus:
Ensures there are procedures in place to seek out and react to customer feedback
according to organisational protocols
Deliver all aspects of customer satisfaction performance criteria as agreed at annual
appraisal
General Responsibilities for All Staff
Co-production: Apply the values of Co-production to all that we do. Working in
partnership with people affected by sight loss to ensure Action is driven by blind and
partially sighted people.
Quality: To work to internal service level agreements, processes and procedures,
corporate standards and external quality standards. To contribute to and participate in
the quality self assessment process, customer service audits, development of Service
Procedures and Service Level Agreements.
Volunteers: To support and utilise volunteers appropriately within Action.
Health & Safety: To ensure that all work is undertaken in accordance with and safety
legislation rules and regulations. To follow procedures and be aware of matters that
relate to the duties of the post.
Performance Management: To actively participate in the organisation’s performance
management processes including probation, appraisals and work reviews.
Learning and Development: To be responsible for identifying and undertake training
and development activities as agreed with your line manager.
Use of Resources: To ensure value for money and best use of resources in the role
and all activities related to Action.
Diversity: To adhere to and support Action’s core values and carry out all
responsibilities with in accordance with Action’s Equality and Diversity Policy.
Other: The post holder may be required to undertake other duties deemed appropriate
for their grade as directed by their line manager.
Person Specification
E = Essential Requirement
D = Desirable Requirement
Experience and Qualifications
Substantial experience of managing complex, multi-disciplinary services, with
a proven ability to analyse customer needs, identify strategic options and
develop service models within an effective business planning framework
Significant demonstrable experience of developing and managing key
relationships
Demonstrable success in planning and achieving sales targets in a Hotel or
hospitality business.
CIEH level 3 in managing Health and Safety, or current relevant knowledge of
Health and Safety and Food Safety legislation and approved codes of practice
within a Hotel or hospitality business environment.
Progressive career in independent mid-market Hotels through to General
Manager.
Experience of managing teams in a third sector or public sector environment
E or D
E
E
E
E
D
D
Skills and Abilities
Excellent understanding of the issues facing blind or partially sighted people
Instinctive ability to develop resourceful and enterprising approaches to
business management and development
Proven experience of commercial literacy with excellent budget management
skills
Knowledge of basic business finance, e.g. Profit and loss calculations; gross
margin percentages and calculations, depreciation, capital and revenue
expenditure, overheads, etc.
Good working knowledge of MS Office 2003 or later, particularly Excel and
Word, and internet and email.
Ability to confidently engage with, and make presentations to, a wide range of
audiences in promoting services and Action
Ability to effectively manage a workload that has conflicting priorities
E
E
E
E
E
E
E
Qualities and Competencies
Good Communicator - Engages well and relates to people at all levels;
gains agreement of others by influencing; gets their message across clearly
verbally and in writing
Customer Services - Puts customers first, looks for ways to exceed
customer expectations and is willing to address needs of internal and external
customers with consistency and appropriate sensitivity
E
E
Leadership Provides strong direction and clear expectations to others;
consistently shows clarity of purpose; leads by example; brings people with
them
E
Accountable Takes ownership and responsibility for making things happen;
understands own strengths and limitations; keeps momentum going towards
long term strategy
E
Networking - Networks proactively and confidently; seeks to build strong,
enduring relationships for the benefit of Vision Hotels
E
Problem Solving Takes a logical approach to analysing the facts of a
situation; probing and enquiring with ability to recognise opportunities and
potential; develops workable solutions based on reasoned arguments and
clear evidence
E
Resourceful Draws on inner resources and is resilient in difficult situations;
remains productive and focused in a pressurised environment; acts quickly to
pull together plans and resources to get things done
E
Special Requirements
Duty management, as well as sleeping in the hotel on a rostered basis is a
core requirement of the role
Ability to travel independently with the occasional overnight stay
E
E
Working for Action
When you join Action for Blind People, you will be able to access our Staff Handbook
which gives you a full background to the organisation and the general terms and
conditions which apply to this job. This is a summary of the main terms and conditions.
Job Title
Hotel Manager
Location
The full time position of this post will be based in Weston-super-Mare; North Somerset,
although you may be asked to travel or work from different sites during your
employment across England.
Salary
The grade for this post is 8 and the full-time salary is from £35,585.18 per annum.
Hours of Work
The standard weekly hours are 39 per week. Although there may be a requirement to
work overtime.
Benefits
Life Assurance
All staff are covered under the life assurance policy for 4 times their annual salary.
Pension
You can join Action’s staff pension scheme immediately and contribute up to 10% of
your gross earnings which Action will match. If you wish to contribute over and above
this percentage you may do but Action will not match this extra contribution.
Holidays
The holiday entitlement for full time employees in Vision Hotels is 34 days per year to
include Public Holidays. You holiday entitlement will be pro rated to your hours of work
if you work part time. The holiday year runs from 1st April to 31st March. Holiday
entitlement for this post is 34 days per annum. This increases to a maximum of 41
days depending upon length of service.
In April of each year, staff will have the opportunity to sell up to 5 days leave back to
the organisation or alternatively to buy up to an additional 5 days annual leave.
Compassionate Leave
We offer up to 10 days paid compassionate leave at the discretion of your Line
Manager.
Maternity Leave
In addition to the statutory maternity leave entitlement for staff who become pregnant,
we also provide enhanced maternity benefit for staff who have more than 2 years
service. We provide up to 10 days leave to staff whose partner is pregnant.
Flexible Working
Action has introduced a number of flexible working initiatives, such as compressed
working week, home working, part time and job sharing. We are committed to
supporting work life balance initiatives.
Career Breaks
Sometimes people need a longer break in order to complete study for professional
qualifications, to volunteer overseas or just to do something different. All staff with 1
year’s service can apply for a career break for a period between 3 months and 1 year.
Social Responsibility Days
To support staff who wish to get involved in their local community events and activities
such as joining a local Action Group, we offer up to 3 days paid leave per annum for
staff with 1 year’s service.
Travel and Season Ticket Loans
All Action’s locations are easily accessible for public transport and many provide free
car parking. We also provide season ticket loans to staff.
Probationary Period
All new appointments are subject to a probationary period of 6 months. Unless sated
otherwise in the terms and conditions.
Learning and Development
Action has achieved the Investor in People Gold standard and is committed to
supporting the learning and development of all staff and volunteers to support our
operational and strategic objectives. We have an in-house learning and development
programme which offers development on a diverse range of issues from management
development to personal effectiveness. As part of our development and support
initiatives, we promote coaching, mentoring, secondments and job shadowing.
Diversity
Action for Blind People is committed to supporting diversity and working towards equal
opportunities for all, in all aspects of its work.
Smoking Policy
Action for Blind People has a non smoking policy throughout the organisation.