Enterprise Holdings Exclusive Partnership with ConAgra Foods
As of May 26, 2011
Q.
How does the new agreement with Enterprise Holdings impact me as a traveler?
A.
Effective June 15, 2011, National and Enterprise will be the only supplier listed in Rearden as preferred car supplier for
ConAgra Foods employees. Hertz will no longer be listed in Rearden. Under the new contract, travelers will see
greater discounts for car rental needs, including reductions and/or eliminations of city surcharges and one-day peak
rental fees with National and Enterprise.
Q.
Under our current rental program, I did not have to take insurance for cars rented through Hertz, National or
Enterprise. Should I accept insurance with my car rental under the new contract?
A.
Similar to our existing program, both Liability and Collision insurances are included as part of the corporate contract
with National and Enterprise within contiguous U.S. Drivers SHOULD NOT accept any additional insurance coverage
for these rentals. Insurance is not covered for any other car rental agencies. For U.S. based employees, the Travel
Card must be used on all rental vehicles. The Travel Card provides insurance protection for rental cars while in
Company possession. Similar to our existing program, ConAgra Foods insurance will NOT provide coverage on any
rentals for personal use.
When renting a vehicle for business use outside of the contiguous U.S., Collision Damage Waiver (CDW)/Loss
Damage Waiver (LDW) should be purchased and will be an allowable expense. Insurance coverage purchased in
foreign countries, including Canada, is also allowable.
Q.
I already have a reservation with National or Enterprise. Do I need to cancel my reservation and rebook it to
take advantage of the new contracted rates?
A.
No, your rate will automatically be updated after June 15 for any rentals scheduled for June 15 or later.
Q.
If I already have an existing reservation with Hertz, do I need to cancel it?
A.
No, it is not required for you to cancel your existing reservation. However, if you are traveling after June 15th, the rate
will be lower with National/Enterprise and it is recommended you rebook through Rearden, if possible. All bookings
moving forward should be with National or Enterprise.
Q.
If Rearden shows no cars available for the location I need to rent from, whom should I contact?
A.
Please contact Travel and Transport at 800-728-0080 or 402-343-1441. The agents have been trained on the new
program and, if National and Enterprise are at a sold out situation, T&T will secure a car for you with another supplier,
in which case you will need to accept insurance coverage. As part of the new agreement, when you rent a mid-sized
vehicle with National or Enterprise and there are no mid-sized vehicles available, you will receive a car in a higher
category at no additional cost. NOTE: It is against company policy to book personal car rentals through
Rearden.
Q.
What is the Emerald Club?
A.
Emerald Club is the frequent renter program for National and Enterprise, providing members with exclusive benefits
and privileges to make renting faster and easier, and make your business travel more productive.
Q.
Is there a cost to join the Emerald Club?
A.
No. Membership for the Emerald Club is complimentary.
Q.
What are the benefits of membership?
A.
Member benefits include:
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Counter bypass with Emerald Club Aisle Service® and Emerald Reserve Service at most major airports in North
America
Choose your own car when you rent from the Emerald Club Aisle
Members’ only counters with pre-printed rental agreements at over 400 locations in the U.S. and Canada
Receive free rental credits with every rental
Access to an exclusive Member Services hotline
Special offers and travel discounts
E-mail rental receipts
Upgrade to the next membership level – Emerald Club Executive – with only 12 rentals in a calendar year
Q.
If I am already an Emerald Club member, do I need to enroll again?
A.
No, it’s not necessary to enroll again. However, if you need to update your member profile (i.e. to update your
corporate credit card info) you can go to the Emerald Club homepage, www.emeraldclub.comtake and click Profile
Update link.
Q.
I’m not currently a National Emerald Club member. How do I enroll?
A.
Just click on the link below to access the custom web enrollment site for ConAgra Foods. You can complete your
enrollment online and immediately receive your new Emerald Club number. Once you complete the enrollment, you
may immediately start renting and taking advantage of the many benefits of the Emerald Club. Please be sure to
update your profile in Rearden with your new Emerald Club membership information.
www.nationalcar.com/offer/ConAgra
Q.
How do I learn more about Emerald Club?
A.
You can access instructional videos and other information on picking up your car by clicking on the link below:
https://www.nationalcar.com/counterBypass.do
Additional information on the Emerald Club is available at www.emeraldclub.com
Q.
Once I’ve enrolled in Emerald Club, how soon can I make a reservation and receive my Emerald Club benefits?
A.
When you enroll via the ConAgra Foods custom link, your Emerald Club number and membership will be immediately
available for use. Your new member packet with membership card will arrive via first class mail in 2-3 weeks. To
receive benefits immediately, include your Emerald Club member number in the reservation. Be sure to update your
traveler profile in Rearden. At time of rental, your membership will be validated by presenting your driver’s license, the
credit card listed in your Emerald Club profile or your Emerald Club member card.
Q.
Will my Emerald Club number be recognized at Enterprise?
A.
Yes, Emerald Club profile is recognized at Enterprise. Travelers will now be able to experience a faster rental
transaction while ensuring that corporate account rates and rules apply to each rental.
Q.
If I have other questions regarding Emerald Club that are not addressed here, whom should I contact?
A.
For general questions, call Emerald Club Member Services at 1-800-962-7070, Monday – Friday, 9AM to 6PM EST.
Q.
I currently have Hertz Gold Rewards membership status. Will National match my status for their Emerald Club
Membership program?
A.
Yes, based on your rentals from the past twelve months, you will automatically receive a similar status with National’s
Emerald Club. For example, if you are Hertz President’s Circle member today, you will receive National’s Emerald
Club Executive Elite status. Miles and/or points earned with Hertz will not be transferable to National’s Emerald
Membership.
Q.
How do I know what type of pickup process/service I should follow when I rent?
A.
Your reservation number is appended with a 5-letter code identifying the pickup process you should follow. Depending
on your member level and the location you are renting from, the pickup process will be as follows:
AISLE – Follow the signs to Emerald Aisle, pick any car and proceed to the exit booth to complete the rental.
EXSEL – Follow the signs to Executive Selection, pick any car and proceed to the exit booth to complete the rental.
BOOTH – Follow the signs to the Emerald Club booth; show your valid ID, collect the vehicle keys and go.
RESRV – Proceed to the vehicle row of the car class you’ve reserved (Reserved a compact car? Proceed to the
compact row. Reserved a premium car? Proceed to the premium row.) Choose your car and proceed to the
exit booth to complete the rental.
EXCNT – Proceed to the designated Emerald Club member counter, show your valid ID and collect your keys.
COUNT – Proceed to the rental counter or you may use the rental kiosk where available for processing
For AISLE, EXSEL & BOOTH reservations, you will need to reserve a midsize car. No matter what car you drive, you
will only be charged the reserved midsize rate. Emerald Club members frequently receive free upgrades, based on
availability.
Q.
Whom do I contact to reserve a rental car when traveling on the corporate jet (FBO deliveries)?
A.
As part of the agreement, National has assigned a VIP desk to service all ConAgra Foods FBO car rental needs.
When making your reservation, please call 1-877-223-5835. This phone number is to be used exclusively for FBO
reservations and services only. Note: Traveler must be an Emerald Club Member to utilize the FBO service.
Q.
How will I be identified as an employee of ConAgra Foods?
A.
National or Enterprise systems will identify you as a ConAgra Foods employee through your Emerald Club profile
information. It is important that ConAgra Foods’ Contract ID XZ62151 is listed in your profile to guarantees that you
receive the appropriate rates and benefits. Please update your Rearden profile by adding Contract ID XZ62151 for
both National and Enterprise. When you book through Rearden, the system will note that you are a ConAgra
employee and no additional steps are necessary.
Q.
Can I rent for personal travel with my Emerald Club membership?
A.
Yes. Your Emerald Club membership is valid for all of your rentals with National and Enterprise whether for business or
personal use. The only difference is you will need to purchase insurance if renting the vehicle for personal reasons.
Personal rentals are not insured under the agreement.
Q.
What if I have an accident while driving a National or Enterprise vehicle?
A.
You should call the phone number on the National or Enterprise rental agreement. If the accident involves another car
or property, you should call the police and obtain a police report. If the accident happens after business hours, you
should contact the roadside assistance number located on the back of the rental contract.
Q.
Which Corporate ID# should be used when booking?
A.
XZ62151 – All rentals for National and corporate only for Enterprise.
XZ62152 – Leisure only for Enterprise.
Q.
When should Enterprise be booked instead of National?
A.
Enterprise should be booked for rentals longer than a month. Because Enterprise is not at the airport locations, you
will not incur airport taxes and fees. Enterprise is also recommended for specialty vehicle requirements such as cargo
vans and full-size pick-up truck rentals.
Q.
Are one-way rentals allowed with Enterprise?
A.
National is recommended for all one-way rental needs. At this time, Enterprise cannot accommodate one way rental
needs.
Q.
How do I obtain a receipt post rental?
A.
For National rentals, your receipts will be emailed to you. For Enterprise rentals, receipts can be accessed on-line 48
hours after the rental is returned. Go to www.enterprise.com, click on “Business Rentals”, then “Print A Receipt”. A
driver’s license number is needed to access the receipt.
Q.
Whom do I contact if I have a question with a National or Enterprise rental?
A.
National Customer Service: 800-227-7368
Enterprise Customer Service: 800-264-6350
Or Travel and Transport at 1-800-728-0080 or 402-343-1441
Q.
If I have additional questions regarding the new car rental program, whom should I contact?
A.
Please contact Tara Fisher at tara.fisher@conagrafoods.com or call 402-614-4689.