Salix Homes Job Role Profile
The main purpose and job function of the planned works manager is to lead the project management the planned maintenance and inspection of the companies properties and assets to ensure the safety of the companies customers, maintain full legal and regulatory compliance and ensure its assets are maintained effectively.
The roles main responsibilities include the leadership of a professional team in relation to the, development and delivery of the property component refurbishment through detailed project management. Managing clear objectives that deliver high levels of performance in relation to legal and regulatory compliance, value for money, quality products, quality services and high levels of customer satisfaction.
Planned Works Manager
Reports to: Head of Investment
Essential Profile Requirements
1 ESSENTIAL CAR USER – FULL UK DRIVING LICENCE YES
Duties and responsibilities
1 Customer Satisfaction
Direct responsibility for the service provided to both internal and external customers in relation to property and assets planned maintenance
Develops and monitors customer engagement strategies in relation to planned property maintenance to ensure high levels of customer satisfaction
2 Legal and Regulatory Compliance
Manage Salix Homes policies, procedures and associated resources in relation to ensuring the organisation is fully legally and regulatory compliant
Ensures that the organisation is fully legally and regulatory compliant by maintaining the organisations relevant accreditations and ensuring new legislation and guidance is adopted appropriately
Implements and manages regular auditing processes to validate regulatory and legal compliance information in relation to properties and assets
3 Efficiency and Value for Money
Develops and manages effective and efficient processes in relation to property planned maintenance and refurbishment projects to ensure value for money
Develops planned maintenance component specifications in relation to delivering high levels of customer satisfaction and value for money. Constantly reviews specification and continuously improves / amends in relation to customer satisfaction, quality, legal compliance and value for money
Develops and manages annual financial budget and cash flow forecast to ensure planned maintenance and refurbishment project forecasted cost projections are achieved
4 Service and Products
To lead the development and project management of Salix Homes planned maintenance projects contracts in relation to its full legal and regulatory management of its properties and assets, high levels of customer satisfaction and value for money.
Provide regular audited performance reports in relation to the planned maintenance and refurbishment programme of Salix Homes properties and assets incorporating customer satisfaction, financial management, regulatory compliance and value for money.
Lead the management of the installation of planned maintenance components, particularly regarding regulatory compliance, customer satisfaction and value for money
Lead the management of contracted property improvement works programmes to ensure high levels of customer satisfaction, regulatory compliance and value for money
Lead the management of Salix Homes operational risks in relation to the planned maintenance programme through formal processes, benchmarking and communication
5 Continuous Improvement
Develops formal continuous improvement plans in relation planned maintenance / refurbishment works, primarily focusing on value for money, regulatory compliance and customer satisfaction
Regularly reports on planned property maintenance programmes specific key performance indicators in relation to property investment.
Profile fit and job role expectation
Definition of what the job role is Definition of what the job role isn’t
Fits the profile of a person who has passion for delivering excellence in project management
Not suitable for a person who is uncomfortable in leading the contractual management of large scale
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Salix Homes Job Role Profile leadership in maintenance, improvement and refurbishment of properties and assets refurbishment projects and managing the associated operational risk for properties and assets
Main Stakeholders and working relations
Regulatory Bodies, Customers. Contractors. Finance. Apartment services. Sheltered .Health and Safety
Job Requirement Specifications
1 Customer Satisfaction
Demonstrates experience in leading the production and delivery of customer consultation plans and strategies in relation to large property and asset maintenance programmes
Demonstrates high ability and skill to understand key customer drivers both internally and externally and produce customer engagement plans to meet these drivers and expectations.
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Ass. 2 Legal and Regulatory Compliance
Extensive knowledge of the management legal and regulatory compliance policies and processes in relation to properties and asset maintenance and refurbishment. Particularly with regard to fire safety management, asbestos management, gas, mechanical, electrical and structural integrity.
Holds a professional qualification and extensive experience in property maintenance and refurbishment programmes.
Can demonstrate a good understanding of all the requirements of a planned works investment programme including the Decent Homes standard
3 Efficiency and Value for Money
Experience in leading the development and management of financial budgets in relation to property maintenance and investment programmes.
Possess experience of developing procurement strategies in relation to property investment from a construction and professional services perspective.
4 Services and Products
Experience in developing and managing detailed property and asset investment and refurbishment programmes in Microsoft project
Demonstrates solid ability to evidence high performance levels through clear benchmarking and auditing processes.
Extensive leadership experience in relation to the on-site safety management of high value planned property maintenance and investment projects.
Demonstrates solid ability to lead the contractual management of contractors and professional services teams to ensure full legal and regulatory compliance, high levels of customer satisfaction and value for money in relation to property and asset planned maintenance and investment.
5 Continuous Improvement
Extensive experience of producing continuous improvement plans in relation to programme delivery for property investment and refurbishment, particularly with regard to value for money and customer satisfaction
Demonstrates high ability and skill to develop key performance indicators and benchmarking processes
Demonstrates experience of delivering both financial and customer satisfaction improvements in relation to planned maintenance and investment programmes x x
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