AGED CARE REFORM
SECTOR CONSULTATIVE COMMITTEES
UPDATE
SEPTEMBER 2013
Secretariat - Aged Care Reform
Ms Pat Sparrow, Director Aged Care Reform, COTA Australia
psparrow@cota.org.au
03 9909 7910
General Secretariat
Ms Lee Thomas, Federal Secretary, ANMF
fedsec@anmf.org.au
02 6232 6533
Page 1 of 28
About the National Aged Care Alliance
3
Consultative Arrangements Currently in Place
4
Consultative Arrangements to be Agreed and Established
4
Ageing Expert Advisory Group (AEAG) Briefing Paper
5
Background
Discussion Issues
Next Steps
AEAG Membership Listing
Specified Care and Services (SCS) Reference Group Briefing Paper
Background
Discussion Issues
Next Steps
SCS Membership Listing
SCS Costing Sub-Group Membership Listing
6
7
8
9
Home Care CDC Packages Advisory Group Briefing Paper
10
Background
Discussion Issues
Next Steps
Home Care CDC Packages Membership Listing
11
Gateway Advisory Group Briefing Paper
Background
Discussion Issues
Next Steps
Gateway Membership Listing
Assessment Sub-Group Membership Listing
Carer Support Sub-Group Membership Listing
12
Home Support Program (HSP) Advisory Group Briefing Paper
Background
Discussion Issues
Next Steps
Home Support Program Membership Listing
HSP HACC Service Group 2 Sub-group Membership Listing
HSP Respite Sub-Group
HSP SG5 – Home Maintenance and Modifications Sub-Group
HSP Meals Review Sub-group
HSP SG7 – Community Transport Review Sub-Group
16
Quality Indicators Reference Group Briefing Paper
Background
Discussion Issues
Next Steps
Quality Indicators Membership Listing
23
13
14
15
17
18
19
20
21
22
24
Page 2 of 28
ABOUT THE NATIONAL AGED CARE ALLIANCE
The National Aged Care Alliance (the Alliance) is an independent, representative body of 40 peak
organisations in aged care including consumer groups, providers, unions and health professionals, working
together for a more positive future. The Alliance is in its 13th year of operation. Its vision is that:
Every older Australian is able to live with dignity and independence in a place of their choosing with a
choice of appropriate and affordable support and care services as and when they need them.1
The Alliance meets quarterly to develop positions on issues important to aged care and older Australians. It
seeks to reach consensus but highlights key differences when this is not possible. The Alliance has a strong
track record in developing such positions including:




Leading the Way: Our Vision for Support and Care of Older Australians
2011 Aged Care Reform Series – Assessment and Entitlement; Financing Aged Care in Australia;
Palliative Care; Wellness; Quality of Care; Workforce
Blueprint for Aged Care Reform
A range of submissions to various reviews
The ongoing work of the Alliance is led by its sponsor members. Historically the sponsors underwrote the
Alliance and provided operational funding. Over time they have evolved to take on a management and
oversight role and often provide in-kind support to advance the work of the Alliance. The Alliance’s
sponsors are:

•
•
•
•
•
•
•
•
Aged and Community Services Australia
Alzheimer’s Australia
Australian Association of Gerontology
Australian Nursing and Midwifery Federation
Catholic Health Australia
COTA Australia
Health Services Union
Leading Age Services Australia
UnitingCare Australia
The sponsors coordinate the Alliance through the Secretariat and monitor the Alliance’s work against its
agreed outcomes. The Alliance operates under a formal Terms of Reference and follows set processes for
signing off all of its advice.
1
Leading the Way: Our Vision for Support and Care of Older Australians, National Aged Care Alliance, September 2009
Page 3 of 28
Since the announcement of the then Government’s Living Longer Living Better Reform Package (LLLB), the
Alliance has been providing independent advice on implementation, including advocating for changes and
improvements to the reform package.
Funding was provided to COTA with the agreement of all sponsors (as the Alliance is not an incorporated
body) and used to establish an Aged Care Reform (ACR) Secretariat to support this work. The ACR
Secretariat reports to the Alliance Secretariat on process and logistical matters and to the sponsors for
content and approval. The ACR Secretariat co-ordinates the overall consultation process, in particular the
development of advisory papers which offer strategic sector analysis on the various reform initiatives.
The aged care reform work has largely been advanced through a series of advisory groups whose work is
outlined in this briefing pack.
Advisory Group membership, agreed between the Alliance and Government, includes both Alliance
members and other bodies, such as the Australian Medical Association and National Seniors Australia. The
advisory groups:




are consultative;
have strong sector engagement and investment;
provide independent advice directly to the Minister as well as to the Department of Health and Ageing
(DoHA); and
have developed consensus positions across the sector.
Alliance members are long term committed and informed participants in the sector, and possess the
undoubted capacity to assist the government to develop and implement meaningful policy outcomes for
the benefit of all Australians. The Alliance looks forward to working with the Coalition to continue
implementation of key areas of the Healthy Living Better Ageing package.
CONSULTATIVE ARRANGEMENTS CURRENTLY IN PLACE







Ageing Expert Advisory Group
Specified Care and Services Reference Group
 Specified Care and Services Costing Sub-group
Home Care CDC Advisory Group
Gateway Advisory Group
 Carer Support Centre Sub-group
 Business Design Sub-group
Home Support Program Advisory Group
 Respite Sub-group
 Service Group 2 Sub-group
 Meals Services Review Sub-group
 Home Maintenance and Modifications Review Sub-group
 Community Transport Review Sub-group
Assessment Working Group (joint sub-group for Gateway Advisory Group and Home Support Program
Advisory Group)
Quality Indicators (Residential Care) Advisory Group
Page 4 of 28
CONSULTATIVE ARRANGEMENTS PLANNED AND STILL TO BE
ESTABLISHED






Residential Care CDC
Community Care Quality Indicators
Interface Issues (particularly with Disability Care Australia)
National Aged Care Advocacy Program
Community Visitors Scheme
Health Care Initiatives
Page 5 of 28
AGEING EXPERT ADVISORY GROUP (AEAG) Briefing Paper
Background



The AEAG’s role is to provide an overview of the overall reform agenda including identifying gaps and
issues.
The AEAG provides the key interface between the aged care sector and the Aged Care Reform
Implementation Council (ACRIC), providing a stakeholder perspective on the success and progress of
reform implementation.
The AEAG replaced the previous Ministerial Ageing Consultative Committee and continues to have a
diverse range of providers, consumers, workers and professionals represented on it.
Discussion/Issues




The AEAG has highlighted the issues with the proposed fees and charges regime and was pleased that,
as a result of the legislative process, monitoring of the impacts was strengthened. The Alliance is
establishing a working group to provide advice and information on the impact of the fees and charges.
There are ongoing concerns with interface issues between aged care programs (for example packaged
care and home support) and particularly with Disability Care Australia. To scope and address these
issues THE ALLIANCE and DoHA have agreed to hold a workshop with representatives from both the
ageing and disability sectors and departments. Issues will be identified and consultative arrangements
put in place to develop solutions as a result.
The legislative process acknowledged sector concerns about the impact of the LLLB reforms in rural,
remote and regional Australia. A process for monitoring these impacts is required.
Information. There is an urgent need to develop communication materials, particularly for consumers,
that outline what they can expect from the changes to aged care. Consumers are aware that changes
are occurring and want to know what they are and how they will be affected.
Next Steps

The AEAG will next meet via telephone on 28 October 2013 and will next meet face to face in Canberra
on 14 November 2013. Either meeting would provide an ideal opportunity for the Minister to meet and
discuss the reforms overall.
Page 6 of 28
AGEING EXPERT ADVISORY GROUP
Organisation
Representative
Email
Phone
Australian Association of Gerontology (AAG)
Julie Byles
Julie.Byles@newcastle.edu.au
02 4913 8643
Mobile
Aboriginal and Torres Strait Islander Reference Group
Aged and Community Services Australia (ACSA)
Graham Aitken
John Kelly
graham.aitken@ahcp.org.au
jkelly@agedcare.org.au
08 8346 9155
02 6282 7827
0420 205 574
0419 445 238
Association of Independent Retirees (AIR)
Robert Curley
curley@wix.com.au
02 9541 2317
0419 424 875
Alzheimer’s Australia
Glenn Rees
glenn@alzheimers.org.au
02 6278 8901
0419 303 407
Australian Nursing and Midwifery Federation (ANMF)
Lee Thomas (Chair)
fedsec@anf.org.au
02 6232 6533
0419 576 590
Catholic Health Australia
Richard Gray
richardg@cha.org.au
02 6260 6980
0417 483 469
COTA Australia
Ian Yates
IYates@cotasa.org.au
08 8232 0422
0418 835 439
Federation of Ethnic Communities Council Aust (FECCA)
Bruce Shaw
bruce@fecca.org.au
02 6282 5755
0438 628 182
Leading Age Services Australia (LASA)
Kay Richards
kayr@lasa.asn.au
02 6230 1676
0438 270 454
LGBTI Alliance
Dr Catherine Barrett
C.Barrett@latrobe.edu.au
03 9479 8702
-
Health Services Union (HSU)
Tim Jacobsen
tim@hacsutas.net.au
1300 880 032
-
ACR Secretariat
Pat Sparrow
psparrow@cota.org.au
03 9909 7910
0410 492 235
National Seniors Australia
Marie Skinner
m.skinner@nationalseniors.com.au
07 3233 9108
0457 815 292
The Aged Care Guild
Gary Barnier
gary.barnier@domainprincipal.com.au
UnitingCare Australia
Steve Tuelan
steulan@unitingcarenswact.org.au
United Voice
Melissa Coad
melissa.coad@unitedvoice.com.au
-
02 9376 1400
-
0400 292
121
-
ACR Secretariat
Pat Sparrow, Director Aged Care Reform
Department of Health and Ageing
Carolyn Smith
First Assistant Secretary | Ageing and Aged Care Division
Page 7 of 28
Rachel Balmanno,
Assistant Secretary | Transition Branch
Page 8 of 28
SPECIFIED CARE AND SERVICES (SCS) REFERENCE GROUP
Briefing Paper
Background



The Living Longer, Living Better reforms remove the distinction between low and high level residential
care from 1 July 2014.
Service delivery in residential care is governed by the legislated Specified Care & Services Schedule (the
Schedule). Explanation and interpretation of the Schedule is incorporated in the DoHA produced
Residential Care Manual.
The reforms also introduce the ability for residential care providers to make an additional charge for
services provided over and above what is required in the Schedule.
Discussion/Issues








The current Schedule outlines what must be provided to all residents differentiating some services,
particularly those that are care related, on the basis of low and high care needs.
An Advisory Group was established to undertake a review of the Schedule to determine any changes
required as a result of the removal of the low/high care distinction.
The review focussed on meeting the assessed needs of individual residents as the minimum level of
service provision.
In addition the review highlighted gaps in the Schedule and some additional items have been
recommended. Not all Advisory Group members supported all of the recommended items.
The review was undertaken on the assumption that additional funding (user pays, Government or other
sources) would be made available to meet any increased costs of delivering the services outlined in the
Schedule.
The findings of the review are captured in a Pre –Costing Progress Report (attached) and available for
download from www.naca.asn.au/publications/
The report was provided to the Minister for Mental Health and Ageing, as well as to DoHA, on 19 July
2013.
The report indicates where recommended changes are likely to result in an increased cost predominantly because the service has to be provided to an increased number of people.
Next Steps





DoHA is in the process of appointing an independent consultant to undertake a costing review of the
schedule recommended in the Pre Costing Progress Report.
The Advisory Group has provided guidance on how the costing should occur including that the entire
schedule needs to be costed, not just the elements which have been identified as having a cost
implication. This is crucial to understanding the cost of delivering quality residential care.
A costing study sub-group has been established and its membership has been supplemented with
independent financial advisers to provide expertise to the ongoing considerations.
The Aged Care Financing Authority (ACFA) will receive the costing study and make recommendations to
the Minister. The Advisory Group will review its recommendations based on the outcomes of the
costing study and ACFA recommendations.
Given the distinction between low and high level residential care is set to be removed from 1 July 2014
the work must be completed this calendar year to enable funding decisions to be made, give time for
any necessary review of the Schedule recommendations and allow time for orderly implementation.
Page 9 of 28
SPECIFIED CARE & SERVICES REFERENCE GROUP
Organisation
Representative
Email
Phone
Mobile
Type
ACSA
Paul Turner
Kaele Stokes/Maree McCabe
Sarah Jones
Lee Thomas
Glenise Berry
Tracey McDonald
Peter Squire
Jo Root
Penni Michael
Kay Richards
Don McDonald
Jan Erven
02 4993 3100
03 9816 5738
03 9816 5724
02 6228 0861
02 6232 6533
07 3240 2515
02 9736 2280
02 9832 5406
02 6282 3436
03 9728 5299
02 6230 1676
03 9587-0185
02 4223 8389
0409 744 641
0407 203 118
0418 543 600
0458 011 447
0419 576 590
0408767 561
0408 954 801
0407 254 963
0430 395 048
0421 662 866
0438 270 454
0417 379 303
0401 711 344
0422 001
509
Provider
Alzheimer’s Victoria
Aust Medicare Local Alliance
ANMF
ANZSGM
Australian College of Nursing
Catholic Health Australia
COTA Australia
FECCA
LASA
National Seniors Australia
Occupational Therapy Aust
paul.turner@nccca.com.au
mmccabe@alzvic.asn.au
Kstokes@alzvic.asn.au
sjones@amlalliance.com.au
fedsec@anf.org.au
Glenise_berry@health.qld.gov.au
tracey.mcdonald@acu.edu.au
psquire@oloc.com.au
jroot@cota.org.au
mms@dutchcare.com.au
kayr@lasa.asn.au
dcmcd@optusnet.com.au
Jan.Erven@sesiahs.health.nsw.gov.au
The Aged Care Guild
UnitingCare Australia
United Voice
Stewart Brown & Co
Bentley’s
Ross Johnston
Pat Riley
Amanda McCormack
Grant Corderoy
Heath Shonhan
rjohnston@regis.com.au
Pat.Riley@uacvt.org.au
Amanda.McCormack@unitedvoice.org.au
Grant.corderoy@stewartbrown.com.au
hshonhan@bris.bentleys.com.au
03 8573 0469
03 9276 5705
02 8204 3010
02 9412 3033
07 3222 9777
0419 346 006
0411 179 750
-
Consumer
Prof Assoc
Union
Prof Assoc
Prof Assoc
Provider
Consumer
Consumer
Provider
Consumer
Prof Assoc
Provider
Provider
Union
Financial Expert
Financial Expert
ACR Secretariat
Pat Sparrow, Director Aged Care Reform (Chair)
Nina Bowes, Policy Officer
Department of Health and Ageing
Russell de Burgh
Assistant Secretary| Policy and Evaluation Branch
Depart of Veterans Affairs
Christine McPaul
Assistant Secretary | Community, Aged Care & Transport
Page 10 of 28
Page 11 of 28
SPECIFIED CARE & SERVICES COSTING sub-group
Organisation
Representative
Email
Phone
Mobile
ANMF
Lee Thomas
fedsec@anf.org.au
02 6232-6533
0419 576 590
LASA
Kay Richards
kayr@lasa.asn.au
02 6230-1676
0438 270 454
COTA Australia
Jo Root
jroot@cota.org.au
02 6282-3436
0430 395 048
Australian College of Nursing
Tracey McDonald
Tracey.mcdonald@acu.edu.au
(02) 9736-2280
0408 954 801
Stewart Brown & Co
Grant Corderoy
Grant.corderoy@stewartbrown.com.au
02 9412 3033
0411 179 750
Bentley’s
Heath Shonhan
hshonhan@bris.bentleys.com.au
07 3222 9777
Financial Expert
Financial Expert
ACR Secretariat
Pat Sparrow, Director Aged Care Reform (Chair)
Nina Bowes, Policy Officer
Department of Health and Ageing
Russell de Burgh
Assistant Secretary | Policy and Evaluation Branch
Angus Algie
Acting Director | Quality Policy Section
Oriana Rojas
Departmental Officer | Quality Policy Section
Page 12 of 28
HOME CARE CDC PACKAGES ADVISORY GROUP Briefing Paper
Background




The Commonwealth Home Care Program came into effect on 1 August 2013 replacing the previous
packaged care (CACP, EACH and EACH-D) program with Home Care Levels 1 – 4 packages.
All packages allocated in the 2012/13 Aged Care Approvals Round (ACAR) are required to be delivered
as consumer directed care (CDC) packages, which includes an individualised budget. From 1 July 2015
all existing packages will also have to be delivered as CDC packages.
The advisory group was established to develop advice for the 2012/13 ACAR so that providers had
enough information on which to apply for the CDC packages (available for download from
www.naca.asn.au/publications).
The group then provided advice for the development of the guidelines. The Home Care CDC Policy
Elements and Guideline Development Advisory Paper (attached) is also available from:
http://www.naca.asn.au/Publications/Home%20Care%20CDC%20Advisory%20Paper.pdf
Discussion/Issues

DoHA finalised the packaged care guidelines in time for the roll out of the CDC packages from 1 August
2013. Overall the guidelines have been well received however some issues have been identified
including:
 Purchase of food is excluded. the Alliance understands the intent of this was to ensure that
packaged care funding isn’t used as a general income supplement. This has had an unintended
consequence of some providers cancelling contracts with delivered meals services. On The
Alliance’s prompting DoHA issued a clarification which is on the LLLB website. the Alliance’s advice
to DoHA was to continue the position from the former guidelines through into the new guidelines.
Further clarification or a rewrite which reverts to the previous position will be needed.
 Leave arrangements have been standardised across packages. There is some concern, particularly
from Carers Australia, that an unintended consequence could be a reduction of the overall amount
of respite a person can receive. Further examination of this is required.


An integrated approach is needed to develop and provide information for stakeholders, including
service providers and consumers, which will be critical to the success of the new program. This needs to
be a priority task with dedicated resources made available.
Provision of a grant to individual service providers to make the change over to CDC delivery by 1 July
2015 would support this significant policy shift. This would be similar to the funding provided to Home
and Community Care (HACC) organisations when that program changed as a result of moving to
Commonwealth control.
Next Steps


The Alliance Advisory Group will continue to identify implementation issues as well as proposing ways
to address them.
The Group is providing advice on the scope for the evaluation of the changes to the packaged care
program, including the CDC packages.
Page 13 of 28
HOME CARE CDC PACKAGES ADVISORY GROUP
Organisation
Representative
Email
Phone
Mobile
Type
AAG
Tony Coles
tcoles@aag.asn.au
03 9939 8512
0449 783 726
Prof Assoc
ACH Group
Jane Mussared
j.mussared@ach.org.au
08 8159 3600
0408 814 483
Provider
ACSA
Lisa Ralphs
lisar@agedservices.asn.au
02 8754 0400
0419 017 091
Industry Peak
Alzheimer’s Australia
Glen Rees
glenn@alzheimers.org.au
02 6278 8901
0419 303 407
Consumer
ANMF
Yvonne Chaperon
yvonne@anf.org.au
03 9602 8500
Anglicare
Ann Butcher
abutcher@stlaurence.org.au
03 5282 1405
Attendant Care Industry Assoc
Barbara Merran
bmerran@scch.com.au
02 8831 3421
Provider
Carers Australia
Anne Muldowney
Anne.muldowney@carersvictoria.org.au
03 9396 9500
Carer
COTA Australia
Ian Yates
IYates@cotasa.org.au
08 8232 0422
0418 835 439
Consumer
FECCA
Thomas Camporeale
Thomas.Camporeale@coasit.org.au
02 6282 5755
0438 628 182
Consumer
LASA
Judy Gregurke
judyg@vic.lasa.asn.au
03 9805 0400
Provider
LGBTI Health Alliance
Gavi Ansara
gavi.ansara@lgbtihealth.org.au
02 8568 1110
Consumer
National Seniors Australia
Marie Skinner
m.skinner@nationalseniors.com.au
07 3233 9108
0401 063 365
Janice Herbert
jesh3941@gmail.com
02 6686 8538
0427 281 703
United Voice
Amanda McCormack
Amanda.McCormack@unitedvoice.org.au
02 8204 3010
Uniting Care Ageing NSW & ACT
Pauline Armour
parmour@unitingcarenswact.org.au
02 9376 1524
Union
0408 991 026
Provider
Consumer
Union
0408 286 782
Provider
ACR Secretariat
Pat Sparrow, Director Aged Care Reform (Chair)
Nina Bowes, Policy Officer
Department of Health and Ageing
Ben Vincent
Assistant Secretary | Aged Care Programs Branch
David Braggett
A/g Assistant Secretary | Aged Care Programs Branch
Page 14 of 28
GATEWAY ADVISORY GROUP Briefing Paper
Background




The My Aged Care (MAC) Gateway, incorporating a website and National Contact Centre, was designed
to provide a single centralised entry point for information, assessment, monitoring and referral to the
aged care sector.
The Gateway’s functionality is progressively being implemented since its basic information-only service
went live on 1 July 2013. Future phases will introduce a nationally consistent assessment framework
and tool, centralised client record, linking services for vulnerable clients and quality indicators for aged
care services to enable informed consumer choice.
The Advisory Group provided overview advice - The Gateway Service Delivery Model Advisory Paper
(attached) – to the Minister and DoHA in March 2013. The paper may also be downloaded from:
http://www.naca.asn.au/Publications/Gateway%20Advisory%20Paper.pdf
In addition Carer Support Centres (CRCs) are being established to complement the MAC Gateway role
for carers. They are due to be operational from 1 July 2014.
Discussion/Issues





Currently the MAC Gateway has information about Commonwealth Government approved and funded
service providers. Information about private or other community organisations is not available on the
site which means consumers don’t see the full range of services available.
The data on the website is going through a process of validation, with service providers recently being
given log-in details so they can update their details directly. There is significant concern within the
sector about the accuracy of the data. The Advisory Group is working with DoHA and the contractors to
address this as a priority.
The development of the Carer Support Centres (CSCs) remains a significant piece of work. A Sub-group
has been established to guide this work.
The Alliance was concerned that the work on assessment (as part of the Gateway and in the Home
Support Program) was disconnected. To address this an assessment advisory group has been formed
which brings together, and works across, the assessment elements related to the Gateway, HACC
Service Group 2 Review and the Carer Support Centres. This will support a system wide approach and
enable the roles and relationships between the centralised assessment and referral mechanisms and
service providers to be defined.
The policy and intent of the Gateway seems to be advancing faster than the development of the
technology which will enable it to fulfil its functions and interface with aged care providers and
professionals (such as GPs and individual therapists). This is particularly relevant for the development
of the client record.
Next Steps

The Advisory Group will continue its role by monitoring the implementation of the MAC Gateway and
advising on the development of the linking service, client record, CSCs and assessment function.
Page 15 of 28
GATEWAY REFERENCE GROUP
Organisation
Representative
Email
Phone
Mobile
Type
ACSA
Peta Braendler
community@agedcommunity.asn.au
08 8338 7077
0409 098 913
Provider
Alzheimer’s Australia
Glenn Rees
glenn.rees@alzheimers.org.au
02 6278 8901
0419 303 407
Consumer
AMA
Dr Richard Kidd
Richardkidd@me.com.au
07 3266 8488
0411191 433
Prof Assoc
AMLA
Jeff Cheverton
Jeff.Cheverton@mnbl.com.au
07 3630 7352
0437 544 366
Prof Assoc
Anglicare Australia
Amaya Munneke
Amaya.munneke@benetas.com.au
Glenise Berry
Glenise.berry@health.qld.gov.au
0419 335 476
0408 767 561
Provider
ANZSGM
03 8823 7959
07 3240 2515
Australian College of Nursing
Tracey McDonald
02 9739 2280
0408 954 801
Prof Assoc
FECCA
Voula Messimeri AM
03 9388 9998
0414 532 529
Consumer
Carers Australia
Anne Muldowney
Tracey.mcdonald@acu.edu.au
cc: Katherine.Imeson@rcna.org
voulamk@agws.com.au
cc: bruce.shaw@fecca.org.au
Anne.muldowney@carersvictoria.org.au
03 9396 9500
0425 743 015
Consumer
Catholic Health Australia
Lanna Ramsay
Lanna.Ramsay@ozcare.org.au
07 3728 9155
0419 021 660
Provider
COTA Australia
Ian Yates (Chair)
IYates@cotasa.org.au
08 8232 0422
0418 835 439
Consumer
Diversional Therapy
Judy Nolan
Judynolan3@gmail.com
07 5555 4888
0412 915 321
Prof Assoc
DoHA Clinical Reference Group
Dr Eddy Strivens
edstrivens@me.com
07 4226 7423
0419 380 593
DoHA
LASA
Kay Richards
kayr@lasas.asn.au
02 62301676
0438 270 454
Provider
National Seniors Australia
National Rural Health Alliance
David Carvosso
Pauline Wardle
davcar@iinet.net.au
Nt.communitycare@frontierservices.org
08 9368 4645
08 8921 4971
0409 889 334
0439 335 790
Consumer
Rural and Remote
Occupational Therapy Australia
Jan Erven
Jan.Erven@sesiahs.health.nsw.gov.au
02 4223 8389
0401 711 344
Prof Assoc
UnitingCare Australia
Fonda Voukelatos
Fonda.voukelatos@ucco.org.au
03 9239 2619
0412 468 422
Provider
Prof Assoc
ACR Secretariat
Pat Sparrow, Director Aged Care Reform
Nina Bowes, Policy Officer
Department of Health and Ageing
Craig Harris
Assistant Secretary | Access Reform Branch
Carolyn Brown
Director | Gateway Program Office
Page 16 of 28
ASSESSMENT SUB-GROUP
Organisation
Representative
Email
Phone
Mobile
ACSA
Lisa Ralphs
lisar@agedservices.asn.au
02 8754-0400
0419 017 091
Alzheimer’s Australia
Samantha Blake
Samantha.blake@alzheimers.org.au
08 6271 1007
0457 343 490
Carers Australia
Anne Muldowney
Anne.muldowney@carersvictoria.org.au
039396-9500
0425 743 015
Australian Medicare Locals Alliance
Jeff Cheverton
Jeff.Cheverton@mnbml.com.au
07 3630 7352
0437 544 366
ANMF
Lee Thomas
fedsec@anf.org.au
02 6232-6533
0419 576 590
Catholic Health Australia
Lana Ramsay (Chair)
Lanna.Ramsay@ozcare.org.au
07 3728 9155
0419 021 660
FECCA
Nikki Efremidis
nikkie@agws.com.au
03 9388 9998
LASA
Paul Johnson
Paul.johnson@qld.lasa.asn.au
07 3725 5555
0418 737 848
ACR Secretariat
Pat Sparrow/Nina Bowes
psparrow@cota.org.au
03 9909 7910
0410 492 235
National Rural Health Alliance
Pauline Wardle
nt.communitycare@frontierservices.org
08 8921-4971
0439 335 790
Occupational Therapy Australia
Jan Ervan
Jan.erven@sesiahs.health.nsw.gov.au
02 4223-8389
0401 711 344
Palliative Care Australia
National Aboriginal Community Controlled
Health Organisations (NACCHO)
NSW Dept of Family and Community Services
Yvonne Luxford
Yvonne@palliativecare.org.au
02 6163-8407
0402 537 211
Noeleen Tunny
NoeleenT@vaccho.com.au
03 9411 9438
Steve Gal
Steven.gal@facs.nsw.gov.au
02 9377 6183
0411 250 141
Department of Health Victoria
Jeannine Jacobsen
jeannine.jacobson@health.vic.gov.au
03 9096-8545
0409 174 155
Office for the Ageing SA Health
Alice McDonald
Alice.mcdonald@sa.gov.au
City of Holdfast Bay SA
Monica Du Plessis
mduplessis@holdfast.sa.gov.au
08 8229 9821
0419 800 347
ACR Secretariat
Pat Sparrow, Director Aged Care Reform
Nina Bowes, Policy Officer
Department of Health and Ageing
Michelle Roffey
Director | Assessment Reform Section
Susan Hunt
Senior Nurse Advisor | Office for Aged Care Quality and Compliance,
Eliza Hazlett
Director, Policy Section | Transition Branch
Catherine Reid
Director | Carer Support Office
Page 17 of 28
CARER SUPPORT SUB-GROUP
Organisation
Alzheimer’s Australia
Representative
Samantha Blake
Email
Samantha.blake@alzheimers.org.au
Phone
02 6254 4233
Mobile
0414 336 375
ACSA
Peta Braendler
community@agedcommunity.asn.au
08 8338 7111
0409 098 913
Aust Medicare Local Alliance
Sarah Jones
sjones@amlalliance.com.au
02 6228 0861
0458 011 447
Anglicare Australia
Christina Morka
cmorka@bsl.org.au
03 9483 1375
0407 682 815
Carers Australia
Sue Elderton
selderton@carersaustralia.com.au
02 6122-9923
0409 601 406
FECCA
Yvonne Santalucia
Yvonne.Santalucia@sswahs.nsw.gov.au
02 9828 6608
0439 309 673
Occupational Therapy Australia
Jan Erven
Jan.Erven@sesiahs.health.nsw.gov.au
02 4223 8389
0401 711 344
National Rural Health Alliance
Wendy Downs
wendy@ruralhealth.org.au
02 6285 4660
0412 477 253
National Seniors Australia
Vera Somerwil
veronicasomerwil@bigpond.com
07 3271 2772
0407 646 081
Catholic Health Australia
Richard Gray
richardg@cha.org.au
02 6203 2777
0417 483 469
UnitingCare Australia
Wendy Middleton
wendy@nat.unitingcare.org.au
02 6249 6717
0421 618 013
FAHCSIA
Tasmanian Department of Health and Human
Services
SA Department for Communities and Social
Inclusion
University of NSW Social Policy and Research
Centre
Palliative Care
Karen Wilson
Karen.wilson@fahcsia.gov.au
02 61460114
Fiona Jordan-Coad
fiona.jordan@dhhs.tas.gov.au
03 6233 3836
Lynette Pugh
Lynette.pugh@dcsi.sa.gov.au
08 8132 6002
Dr Trish Hill
p.hill@unsw.edu.au
02 9385 5293
Yvonne Luxford
Yvonne@palliativecare.org.au
02 6163-8407
0402 537 211
ACR Secretariat
Pat Sparrow, Director Aged Care Reform (Chair)
Nina Bowes, Policy Officer
Department of Health and Ageing
Catherine Reid
Director | Carer Support Office
Page 18 of 28
HOME SUPPORT PROGRAM (HSP) ADVISORY GROUP Briefing
Paper
Background




The HSP is scheduled to commence operation from 1 July 2015. The Program will combine the existing
Home and Community Care (HACC) Program, National Respite for Carers Program (NRCP), Assistance
for Care and Housing for the Aged (ACHA) and the Day Therapy Centre (DTC) Program.
Five reviews were commissioned under the Living Longer Living Better reform package. The reviews
were designed to collect information about some of the existing service types to inform design and
policy decisions for the new combined program. These reviews include Respite Services; Service Group
2 (Assessment, Counselling, Advocacy, Client Management, and Case Management); Meals and other
Food Services; Community Transport; and Service Group 5 (Home Modifications, Home Maintenance,
Goods and Equipment (inc. Assistive technologies) and Formal Linen Services).
The primary HSP Advisory Group is supported by five sub-groups providing focus and support to each of
the Government’s reviews.
The Advisory Group has just finalised its HSP Design Advisory Paper (attached) which can also be
downloaded from www.naca.asn.au/publications.html
Discussion/Issues





It is planned that the new HSP program guidelines be published one year prior to the Program
commencing (1 July 2014) to enable transition discussions to occur with various service providers. It will
be particularly important to consider a segmented implementation plan appreciating that there is great
variation in the services ranging from those provided by small community volunteer based
organisations through to larger providers.
The Respite review has concluded and its paper - Provision of Respite in the Commonwealth Home
Support Program – Discussion Paper is attached. The paper can also be downloaded from
www.naca.asn.au/publications.html . Funding for existing respite services has only been assured to 30
June 2014. A decision on future funding is required as soon as possible to provide surety to the sector.
The Service Group 2 and Meals reviews have completed their public consultations.
The reviews of Service Group 5 and Transport are scheduled to consult with providers and service users
in October 2013.
There is significant misunderstanding and concern within the sector about the long term future of
services currently funded under the HACC Program. The Advisory Group has stressed the importance of
communication with all of the HACC funded services to explain the process and ensure constructive
involvement and co-operation in establishing the new Program. The Alliance is not aware that any steps
have been taken to address this issue.
Next Steps


The reviews will be completed by December 2013, with subsequent discussions with sector about the
design of the HSP occurring by March 2013.
The Advisory Group will support the consultation process and review its advice based on the outcomes
of the broader discussions.
Page 19 of 28
HOME SUPPORT PROGRAM ADVISORY GROUP
Organisation
ACSA
Representative
Carole Bain
Alzheimer’s Australia
Glenn Rees/Samantha Blake
Carers Australia
Catholic Health Australia
COTA Australia
FECCA
Health Services Union
LGBTI
LASA
National Seniors Australia
Occupational Therapy Australia
UnitingCare Australia
National Presbyterian Aged Care Network
Aged and Community Care Officials Rep
Municipal Association of Victoria
NSW Home Modifications and Maintenance
State Council
Australian Community Transport Association
(ACTA)
Department of Family and Community
Services Ageing, Disability and Home Care
National Aboriginal and Torres Strait Islander
Aged Care Reference Group
Australian Meals on Wheels
Phone
08 9242 0367
Mobile
0419 937 535
02 6254 4233
0419 303 407
Sue Elderton
Tina Magennis
Ian Yates
Jenni Pickrell
Mark McLeay
Gavi Ansara
Paul Johnson
Jan Herbert
Jan Ervan
Joy Pennock
Glenys Webby
Paul Sadler (Chair)
Janine Jacobson
Clare Hargreaves
Derryn Wilson
Email
Carole.bain@silvernchain.org.au
glenn.rees@alzheimers.org.au.
Samantha.blake@alzheimers.org.au
selderton@carersaustralia.com.au
tmagennis@chcs.com.au
iyates@cota.org.au
jennip@mccgc.com.au
markm@hsu.net.au
gavi.ansara@lgbtihealth.org.au
Paul.johnson@qld.lasa.asn.au
jesh3941@gmail.com
Jan.erven@sesiahs.health.nsw.gov.au
representation@otaus.com.au
g.webby@bluecare.org.au
psadler@pcnsw.org.au
jeannine.jacobson@health.vic.gov.au
chargreaves@mav.asn.au
dwilson@mav.asn.au
02 6122-9923
02 9855 2571
08 8232 0422
07 5527 8011
02 8412 8124
02 8568-1110
07 3725 5555
02 6686 8538
0409 601 406
0439 465 786
0418 835439
0407 151 817
0409 860 459
Anne Reeve
areeve@scopeaccess.com.au
02 4228 7630
Helen Battellino
helen@easytransport.org.au
02 9449 2211
Megan Makinson
Megan.makinson@facs.nsw.gov.au
02 9716 2201
Priscilla McFadzean
Priscilla_mcfadzean@health.qld.gov.au
07 4226 4511
0487 819 682
Debra Tape
dtape@qmow.org
07 3205 5588
0410 438 504
02 4223 8389
07 3720 5318
02 9690 9333
0418 737 848
0427 281 703
0401 711 344
0434 314 773
0410 563 664
0418 208 232
03 9667 5543
03 9667 5579
0414 294 709
ACR Secretariat
Pat Sparrow, Director Aged Care Reform (Chair)
Corey Irlam, Principal Policy Officer
Department of Health and Ageing
Catherine Reid
Director | Carer Support Office
Page 20 of 28
HSP – HACC SERVICE GROUP 2 SUB-GROUP
Organisation
Representative
Email
Phone
Mobile
Alzheimer’s Australia
Samantha Blake
samantha.blake@alzheimers.org.au
02 6278-8909
0414 336 375
ATSI Reference Group
Priscilla McFadzean
priscilla_mcfadzean@health.qld.gov.au
07 4226-4511
0487 819 682
Australian College of Nursing
Sue McKechnie
suemckechnie@resthaven.asn.au
08 8433 0303
0409 108 142
Blue Care
Glenys Webby
g.webby@bluecare.org.au
07 3720-5318
0410 563 664
Carers Australia
Anne Muldowney
Anne.muldowney@carersvictoria.org.au
03 9396-9500
0425 743 015
City of Holdfast Bay
Monica Du Plessis
mduplessis@holdfast.sa.gov.au
08 8229 9821
0419 800 347
Health Services Union
Mark McLeay
markm@hsu.net.au
02 8203 6062
0409 860 459
LASA QLD
Paul Johnson (Chair)
paul.johnson@qld.lasa.asn.au
07 3725-5555
0418 737 848
Older Persons Advocacy Network (OPAN)
Fiona May
manager@adacas.org.au
02 6242 5060
Representative from the Aged and Community Care
Officials (State and Territory Government)
Jeanine Jacobsen
jeannine.jacobson@health.vic.gov.au
03 9096-8545
0409 174 155
ACR Secretariat
Corey Irlam, Principal Policy Officer
Nina Bowes, Policy Officer
DoHA – Policy Team
Eliza Hazlett
Sarah McLelland
Director, Policy Section | Transition Branch
Policy Section I Transition Branch
DoHA – Access Reform Branch
Michelle Roffey
Director | Assessment Reform Section
Page 21 of 28
RESPITE SUB-GROUP
Organisation
Representative
Email
Phone
Mobile
ACSA
Carole Bain
Carole.bain@silvernchain.org.au
08 9242 0367
0419 937 535
Alzheimer’s Australia
Glenn Rees/Samantha Blake
glenn.rees@alzheimers.org.au.
Samantha.blake@alzheimers.org.au
02 6254 4233
0419 303 407
Anglicare Australia
Lucy O’Flaherty
LOflaherty@glenview.org.au
03 6277 8800
Carers Australia
Sue Elderton
selderton@carersaustralia.com.au
02 6122-9923
0409 601 406
Catholic Health Australia
Tina Magennis
tmagennis@chcs.com.au
02 9855 2571
0439 465 786
Department of Family and Community Services
Ageing, Disability and Home Care
Megan Makinson
Megan.makinson@facs.nsw.gov.au
02 9716 2201
Health Services Union
Mark McLeay
markm@hsu.net.au
02 8412 8124
0409 860 459
ACR Secretariat
Pat Sparrow, Director Aged Care Reform
Nina Bowes, Policy Officer
Department of Health and Ageing
Kerry Fischbein
Assistant Director | Policy Team | Transition Branch
Page 22 of 28
HSP SG5 – HOME MAINTENANCE & MODIFICATIONS SUB-GROUP
(inc. Goods and Equipment, Assistive Technologies and Formal Linen Services)
Organisation
Representative
Email
Phone
Mobile
ACSA
Michelle Newman (Chair)
MichelleN@agedservices.asn.au
02 8754 0400
0414 373 744
Builder (ACT)
Scott Rasmussen
scott@easierliving.com.au
Government of SA
Matthew Massy-Westropp
Matthew.massy-westropp@dfc.sa.gov.au
08 8192 1244
0401 120 643
LASA
John Cornwell
johncornwell@homeassistsecure.com
07 3379 8000
0407 770 936
LifeTec
Wendy Stevens
wendystevens@lifetec.org.au
07 3552 9031
0430 361 787
National Seniors Australia
Jan Herbert
jesh3941@gmail.com
02 6686-8538
0427 281 703
NSW Home Modifications etc
Anne Reeve
A.Reeve@scopeaccess.com.au
02 4228 7630
0414 294 709
Occupational Therapy Association
Desleigh de Jonge
Desleigh.dejonge@gmail.com
0412 661 199
0438 371 688
ACR Secretariat
Corey Irlam, Principal Policy Officer
Nina Bowes, Policy Officer
Department of Health and Ageing
Bernadette Walker
Director | Policy Section | Transition Branch
Cecilia Pattison-Levi
Policy Section | Transition Branch
Catherine Jones
Policy Section | Transition Branch
Page 23 of 28
HSP – MEALS REVIEW SUB-GROUP
Organisation
Representative
Email
Phone
Mobile
ACSA
Patricia Mitchell (Chair)
CommCare@acswa.org.au
08 9244 8233
0402 191 423
COTA Australia
Margaret Sugden
Margaretsugden1@tpg.com.au
07 3260 5639
0410 453 534
Dietician Association of Australia
Sharon Lawrence
Sharon.lawrence@hnehealth.nsw.gov.au
02 4931 2000
0427 016 897
Meals on Wheels
Debra Tape
dtape@qmow.org
07 3205-5588
0410 438 504
Multicultural Communities Council Gold Coast
Inc. (FECCA)
Sue Graham
sueg@mccgc.com.au
07 5527 8011
0419 673 288
Municipal Association of Vic
Derryn Wilson
dwilson@mav.asn.au
03 9667 5579
0400 697 092
University Department of Rural Health,
Tasmania
Dr Peter Orpin
Peter.Orpin@utas.edu.au
03 6226 7344
0419 508 551
ACR Secretariat
Corey Irlam, Principal Policy Officer
Nina Bowes, Policy Officer
Department of Health and Ageing
Eliza Hazlett
Megan Costigan
Director | Policy Section | Transition Branch
Policy Section | Transition Branch
Page 24 of 28
HSP – SG7 - COMMUNITY TRANSPORT REVIEW SUB-GROUP
Organisation
Representative
Email
Phone
Mobile
ACSA
Pam Pindral
ppindral@salisbury.sa.gov.au
08 8406 8371
0401 984 775
ACT Government
Debra Burnett
Debra.burnett@act.gov.au
02 6205 0872
Australian Community Transport Assoc
Helen Battellino (Chair)
helen@easytransport.org.au
02 9449-2211
Care Options WA
Mike Burns
burnsm@careoptions.org.au
08 9550 7888
Community Transport Services Tasmania
Stuart Davies
stuart@ctst.org.au
03 6231 6974
COTA Australia
Fran Thompson
fran.thompson7@gmail.com
03 62249218
Municipal Association of Vic
Derryn Wilson
dwilson@mav.asn.au
03 9667 5555
National Rural Health Alliance
Pauline Wardle
nt.communitycare@frontierservices.org
08 8953 8984
0439 335 790
Suncoast Transport and Care Association
Feda Adra
FedaA@comlink.org.au
07 5390 1200
0417 070 959
Transport for NSW
Sue Findlay
Sue.findlay@transport.nsw.gov.au
02 8836 3185
0412 389 329
0434 923 078
0408675075
ACR Secretariat
Corey Irlam, Principal Policy Officer
Nina Bowes, Policy Officer
Department of Health and Ageing
Bernadette Walker
Juliette Spurrett
A/g Assistant Secretary | HACC Branch
Assistant Director | Transition Branch
Page 25 of 28
QUALITY INDICATORS (RESIDENTIAL) (QI-RESI) REFERENCE
GROUP Briefing Paper
Background



The development of quality indicators for residential services was announced as part the Living Longer
Living Better reform package. The indicators are to be published on the My Aged Care website from 1
July 2014.
Quality indicators are implemented by some organisations across the aged care sector however their
usage is not widespread and the indicators used by individual organisation are variable.
The quality indicators are designed to support system transparency and consumer choice.
Discussion/Issues







The Quality Indicators Advisory Group believes that quality indicators must be meaningful for
consumers and support providers to improve the quality of care, while recognising that these two
objectives may not always be complimentary.
Discussion to date has focussed on domains for the indicators and ideas about what sorts of indicators
consumers would find most meaningful.
The Group is mindful of not adding any more red tape to the sector and has therefore tried to identify
what data is already collected that would make the indicators easy to administer.
The Group has also considered work that has occurred on quality prior to these reforms. Indicators
developed as part of a review on the accreditation standards are being considered as part of the
Group’s development phase.
The Advisory Group believes that consumer surveys should be a key element of quality assessment,
particularly as a way of assessing the more subjective indicators.
The Group does not believe it is in a position to develop quality indicators but sees its role as providing
high level advice on the domains and indicators, the role and form of direct consumer input on quality,
and the practicalities of implementation (including an evolutionary approach to engaging providers).
The Group has noted that emphasis should be placed on the indicators being accurate and robust as a
priority over the 1 July 2014 deadline, with implementation to commence as a voluntary measure.
Next Steps


It is understood that DoHA is in the final stages of procurement, subject to the incoming Minister’s
approval, for professional expertise to undertake the actual development of the indicators.
A paper summarising the group’s discussion to date to inform the consultants work will be presented in
mid-late September.
Page 26 of 28
QUALITY INDICATORS (RESIDENTIAL) REFERENCE GROUP
Organisation
Representative
Email
Phone
Mobile
AAG
Ann Peut
ampeut@gmx.com.au
02 6247 5242
0435 474 607
ACSA
Wendy Porter
bwporter@westnet.com.au
08 9397 9586
0428 019 758
Alzheimer’s Australia
Glenn Rees (Chair)
Glenn.Rees@alzheimers.org.au
02 6278 8901
0419 303 407
ANMF
Yvonne Chaperon
yvonne@anf.org.au
03 9602 8500
Anglicare Australia
Christine Morka
cmorka@bsl.org.au
03 9483 1375
Aged Care Standards and Accreditation
Lyn Irwin
lirwin@accreditation.org.au
Australian Physiotherapy Assoc
Rik Dawson
agewell@bigpond.com
Catholic Health Australia
Andrew Fleming
aafleming@sch.org.au
02 9790 9400
COTA Australia
Ian Yates
iyates@cota.org.au
08 8232 0422
0418 835 439
FECCA
Ljubica Petrov
Ljubica@culturaldiversity.com.au
03 8823 7900
0418 343 752
LASA
Kay Richards
kayr@lasa.asn.au
02 6230 1676
0438 270 454
LGBTI Alliance
Dr Catherine Barrett
C.Barrett@latrobe.edu.au
03 9285 5297
Lutheran Care
Adrian Morgan
adrian.morgan@lccqld.org.au
07 3511-4042
Monash University
Joseph Ibrahim
joseph.ibrahim@med.monash.edu
Palliative Care Australia
Yvonne Luxford
yvonne@palliativecare.org.au
02 6232 4433
0420 537 211
Department of Health VIC
Maree Cameron
Maree.cameron@health.vic.gov.au
03 9096 8871
0407 104 517
0407 682 815
0403 895 186
0437 822 902
0407 760 087
ACR Secretariat
Corey Irlam, Principal Policy Officer
Department of Health and Ageing
Russell de Burgh
Assistant Secretary |Policy and Evaluation Branch
Mary-Anne Fisher
Director| Quality Policy | Policy & Evaluation Branch
Page 27 of 28
Page 28 of 28