service description - Workforce Solutions Permian Basin

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PERMIAN BASIN WORKFORCE
DEVELOPMENT BOARD
OPERATION AND MANAGEMENT OF
WORKFORCE SOLUTIONS PERMIAN BASIN
WORKFORCE SERVICES
Section II
SERVICE DESCRIPTION
PBWDB Workforce RFP
Section II – Service Description
May 2015
Page 1 of 13
PROGRAM OVERVIEW
The contractor selected through this RFP will manage and operate the Workforce Solutions Permian Basin
workforce services which includes providing services to employers and job seekers. The services available
within the Workforce Solutions Permian Basin offices must include at a minimum: business services
consistent with applicable rules and regulations of the various funding sources, outreach, recruitment,
screening, comprehensive assessment, determination of eligible customers for available employment and
training programs, case management, counseling, follow up, referrals to appropriate resources,
coordination of customer supportive services, and coordination with State agencies.
PBWDB has identified three Service Principles under which it expects its workforce contractor to deliver
services. These principles should be considered and addressed in response to this RFP.
 All customers (job seekers and employers) will receive prompt service.
 All customers regardless of location will be provided uniform high quality service.
 State and federal performance measures will be met.
EMPLOYER SERVICES
PBWDB recognizes employers as the primary customer of the Permian Basin workforce system.
Employers must have access to a skilled workforce and labor market services to continually increase their
competitive advantage and to maximize economic development opportunities. Employer services
provided within the workforce system are to be responsive to employers needs for a skilled workforce.
PBWDB has identified the following goals to continually meet employer needs.
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The Workforce Solutions Permian Basin must be recognized as a reliable and consistent resource
for businesses, based upon positive customer satisfaction and performance excellence, to address
and meet their employment needs.
Access to the Workforce Solutions Permian Basin services is easily available regardless of the
employer’s location.
Dependable high quality services are delivered by providing a skilled workforce through effective
job matching which includes utilizing WorkinTexas.com and other resources.
PBWDB seeks a contractor with the proven ability to enhance services to the local business community,
while reducing the number of unemployment claimants in the local area. Currently, one measurement of
success in those activities is identified by the Texas Workforce Commission’s Reemployment and
Employer Engagement Measures related to the number of claimants reemployed within 10 weeks. Other
employer measures now in place are the number of employer job openings filled, and the number of
employers receiving workforce assistance. The successful offeror should indicate a service delivery
system designed to achieve these measures.
The Workforce Innovation and Opportunity Act specifies a performance measure for employer,
“effectiveness in serving employers”, which will be developed.
The workforce contractor is expected to deliver employer services including but not limited to the
following.
 Outreach and recruitment. An outreach and recruitment strategy to engage new employers in
the workforce system and expanding existing employer partnerships.
 Job seeker matching/job lead referrals. To assist employers in meeting their workforce needs,
employer services staff will identify job seekers matching job requirements and provide quality
PBWDB Workforce RFP
Section II – Service Description
May 2015
Page 2 of 13
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referrals. The workforce contractor will provide training and assistance to employers to ensure
quality self-service through existing tools.
Assessment and testing. On behalf of employers, Workforce Solutions Permian Basin office staff
may conduct assessment and testing activities to determine the skills and abilities of prospective
employees. The workforce contractor may use standard assessments and tests it has available in
the centers or use assessments and/or tests requested by the employer.
Job fairs. Employers will be provided several opportunities to participate in both “open” and job
specific fairs to initiate contact with job seekers. Employers may also utilize workforce
services/facilities to host a job fair for their business.
Interview screening and hiring process. On behalf of employers, job seekers will be screened
against basic hiring qualification requirements. Employers may receive technical assistance in the
activities and skills critical to the employment process.
Labor market information services and other data. Employers will be provided with the latest
labor market information available via the Bureau of Labor Statistics, Texas Workforce
Commission, and other resources. In addition, employers will receive information on tax credits,
on-line resources, and external grants available for training current workers (skills development,
skills grants for small businesses, self-sufficiency funds, and special grants).
Rapid response. Orientation to lay-off requirements rights/responsibilities and best practice
information will be provided to employers (subsequent to WARN notification) and meetings with
affected employees regarding programs, services, and assistance available to support them
through their transition period.
Alternatives to downsizing. Contractor staff will assist employers considering downsizing their
operations in the areas of research, job restructuring, employee re-qualification, redeployment,
and labor pooling.
Other appropriate services and/or innovative enhancements. Other innovative enhancements
which promote excellence in customer services may be provided to employers. If additional
services are proposed, a complete description should be included in the proposal narrative.
JOB SEEKER SERVICES
Job seekers must have access to high-quality labor market information, quality training, and services that
facilitate finding employment or obtaining better jobs. Additionally, job seekers must have access to
literacy, education, and workplace skills as needed for employment, education, and career opportunities.
PBWDB has identified the following goals to meet job seeker needs.
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The Workforce Solutions Permian Basin offices are recognized as the resource place for job
seekers, based upon reputation for customer satisfaction and performance excellence, regardless
of the job seeker’s skills and educational achievement.
Access to the Workforce Solutions Permian Basin services is easily available regardless of the
offices’ locations.
Dependable high quality services are delivered to meet the labor market needs of job seekers,
current employees, and youth by providing effective job matching which includes utilizing
WorkinTexas.com and other resources.
Coordination with businesses, economic development, community-based organizations, and
public entities to maximize resources and avoid duplication of service.
PBWDB Workforce RFP
Section II – Service Description
May 2015
Page 3 of 13
The workforce contractor must be capable of designing a seamless service delivery system that maximizes
performance driven outcomes, including entered employment, employment retention, and education
achievement, for all job seekers. The successful Offeror should indicate a service delivery system
designed to achieve all contracted performance measures for all job seekers regardless of the program
from which they are served.
The services provided by the workforce contractor to meet job seekers’ needs can be grouped into three
categories:
 Universal services - labor exchange for the general population, labor market information,
resource centers, information on unemployment benefits, and other services.
 Specialized services - case management, comprehensive testing and assessment, training, and
assisted job search.
 Support services - those reasonable and necessary services needed by a job seeker to obtain and
retain employment consisting of, but not limited to, child care services, transportation, training
tools/equipment, and testing fees, etc.
The workforce contractor delivers specific job seeker activities, including but not limited to, the following.
 Outreach and recruitment activities inform the community of the availability of the services of the
Workforce Solutions Permian Basin offices, especially focusing on targeted populations which
include economically disadvantaged, dislocated workers, unemployment insurance claimants,
individuals dependent upon public assistance, persons with disabilities, persons without a
permanent residence, veterans, under-employed individuals, ex-offenders or recent parolees,
persons entering the workforce for the first time, individuals with literacy barriers, and others.
The workforce contractor will work closely with community partners to outreach these individuals
for services available within the Workforce Solutions Permian Basin offices.
 Case management, counseling, and follow-up is provided to ensure achievement of positive
outcomes. It is the responsibility of the Workforce Solutions Permian Basin office staff to ensure
that barriers to employment or training are overcome by the referral to appropriate resources and
that the customer feels that he/she has an advocate in achieving his/her career goals. It is also
the responsibility of Workforce Solutions Permian Basin office staff to serve as an advocate for the
customer in seeking informal resolution to complaints regarding quality of services. Workforce
Solutions Permian Basin office staff will assist when appropriate in follow-up activities to
document customer outcomes. Documentation of these activities is recorded in the customer’s
file and in Texas Workforce Commission’s designated information technology data automation
system(s).
 Comprehensive testing and assessment of customer’s basic skills, occupational skills, educational
background, prior work experience, employability, career interests and aptitudes, and the need
for supportive services is conducted. An analysis of this information is the basis for realistic
employment and training goals which the Workforce Solutions Permian Basin office staff develops
into an Individual Employment Plan (IEP) with the job seeker in one or more counseling sessions.
Additional labor market information, such as targeted occupations, immediate employers and
training provider data, is provided to the job seeker at this time so that he/she may make
informed choices.
 Training services are available within the Workforce Solutions Permian Basin offices for job
seekers who are unable to find employment. A job seeker may be referred to job readiness
training, Adult Basic Education, English as a Second Language, General Equivalency Diploma, or
other services. Eligible job seekers (WIA/WIOA adult or dislocated worker) may receive training in
PBWDB Workforce RFP
Section II – Service Description
May 2015
Page 4 of 13
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targeted occupations identified by PBWDB and based on customer choice. Training services paid
by the Workforce System are provided and documented based on the issuance of Individual
Training Account (ITA). The selected contractor will be fully responsible for the fiscal and program
management of ITAs. (For information on the targeted occupations, please refer to PBWDB’s
webpage at: www.workforcepb.org.)
Supportive services are discussed at the time of initial assessment and are addressed to remove
employment barriers. These currently include, but are not limited to, referral for child care
assistance, transportation assistance, financial counseling, GED testing, tools and uniforms, and
testing for licensing or certification for employment, as appropriate. These services are provided
on a case-by-case basis, as the need is identified and to the extent that funds are available.
Referral to appropriate resources is made to community partners to assist in meeting the job
seeker’s needs.
SERVICES SUMMARY
The following table itemizes the variety of services delivered and/or provided to the workforce customers
of the Workforce Solutions Permian Basin system.
PBWDB Workforce RFP
Section II – Service Description
May 2015
Page 5 of 13
WORKFORCE SERVICES BY CUSTOMER GROUP
UNIVERSAL
PROGRAM JOBACTIVITY OR SERVICE
POPULATION
SEEKER
Outreach
x
x
Information and orientation to services
x
x
Access to job listings, on-site and on-line
x
x
Information on required job skills
x
x
Information on educational opportunities and skills training
x
x
Information on program/center performance
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
Assistance in accessing resources for business support and training
Assistance accessing financial aid for education/training
Information on child care and other available support services
Information on unemployment insurance and/or assistance with
filing appeals
Information on tax incentives and credits
Access to copiers, fax machines, telephones and other resources
Use of workforce facilities for interviewing and/or employee
training
Registration for services
Intake/eligibility determination
Initial or basic assessment of skills, aptitude and interests
Comprehensive assessment of skills, aptitude and interests
Assessment of need and/or provision of Support Services on-site
and by referral
Development of individual employment plan
Career exploration and counseling
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
Employment planning workshops
Job search assistance
x
Job development
Job matching/placement
Posting of job openings
Referral to jobs/employers
Screening of applicants
Job readiness and job search workshops
Integrated Case management
Post-employment services
On-the-job training
Customized training
Individual training accounts
Referral to basic education, GED, literacy and Limited English
Proficiency programs
Crisis counseling, financial workshops and assistance with lay-offs
PBWDB Workforce RFP
Section II – Service Description
x
x
x
x
x
x
x
x
x
x
Information on a variety of employment issues
Labor market information
EMPLOYER
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
May 2015
Page 6 of 13
INTEGRATION OF SERVICES AND COORDINATION OF SERVICES
The integration of services within the Workforce Solutions Permian Basin system is critical to ensure an
effective and efficient use of staff and funds and to ensure a service delivery system that seamlessly
addresses customer needs. The Service Delivery Plan submitted in response to this RFP should address
how the Offeror will integrate the workforce services within the framework of the PBWDB’s Service
Principles.
The WIOA emphasizes and mandates the development of partnerships to effectively serve not only the
universal population but the hard to serve. The Texas Model currently has integrated Wagner-Peyser,
Temporary Assistance for Needy Families, and Supplemental Nutrition Assistance Program into the
workforce system of services. Individuals with disabilities and those with literacy/language barriers will
also become target populations for the workforce system. The selected contractor will be expected to
develop, foster, and grow partnerships in order to coordinate and collaborate services for our common
customers. PBWDB considers the coordination and collaboration of its workforce contractor with
businesses, economic development, community-based organizations, vocational rehabilitation, adult
education and literacy programs, and county/state/federal agencies essential in order to leverage
available funds and resources to meet customer needs.
PBWDB also views the integration of child care and workforce programs as an essential component to a
seamless, cohesive service delivery system that we desire for our customers. It is the expectation of the
PBWDB that the selected Offeror and the child care contractor will develop and implement a plan, in
cooperation and collaboration with PBWDB, to integrate both services into a more unified whole for the
betterment of the customers we serve.
SCOPE OF CURRENT OPERATIONS
The selected Offeror will assume responsibility for the operation and management of all the Workforce
Solutions Permian Basin workforce offices. The following summarizes the current operations of those
offices.
OFFICES. PBWDB currently has five (5) workforce offices located in Ector, Howard, Midland, Pecos, and
Reeves counties. A sixth office is operated by the child care contractor. Case management operations are
centralized in the Ector County (Odessa) and Reeves County (Ft. Stockton) offices. Case management is
offered in the other offices on a scheduled basis with staff traveling to those locations. Employment
services to the universal population of employers and job seekers is provided at all locations.
Workforce offices are co-located in four of the five locations. In Midland, Big Spring, and Pecos the offices
are located on the local community college campuses. The fourth location in Ft. Stockton is co-located
with a community-based organization. PBWDB is responsible for and holds all space/building leases at all
locations.
STAFF The total number of positions currently in the Workforce Solutions workforce offices includes 18
contractor positions, eight (8) Texas Workforce Commission employees, five (5) temporary employees,
and one (1) work experience youth. In addition, Experience Works, Texas Veteran Commission, and the 21-1 Texas Permian Basin Information and Referral programs are co-located in the Odessa office.
PBWDB Workforce RFP
Section II – Service Description
May 2015
Page 7 of 13
PBWDB encourages the entity awarded a contract through this RFP to give first employment
consideration to current Workforce Solutions Permian Basin office employees who may be displaced as a
result of this procurement. However, the awarded entity should make an independent analysis and
projection for necessary staffing. The scope of staffing must include transition planning and the
consideration of qualified available workforce professionals currently employed by the system.
SERVICE LEVELS
 For the period October 2014 through February 2015, the Permian Basin Workforce Solutions
system provided workforce assistance to 1,430 employers.
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The Permian Basin workforce system served 14,391 job seekers from October 2014 through
February 2015.
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The number of active cases and the number of cases in follow-up are as follows.
Program
WIA Adult
WIA Dislocated Worker
WIA Youth
TANF/Choices
SNAP E&T
SNAP E&T Able-bodied Adults
without Dependents
Trade Adjustment Act
Active Cases
As of 4-23-15
17
13
17
17
53
Cases in Follow-up
10/14 – 4/23/15
58
13
20
n/a
n/a
24
n/a
2
n/a
EQUIPMENT AND MATERIALS The Workforce Solutions Permian Basin offices have sufficient equipment
to meet the current staffing levels including computers, printers, copiers, fax machines, and office
furniture. In addition, the resource rooms and training labs have an adequate number of personal
computers and office furniture. Any new purchases of additional equipment is made by PBWDB. The
contractor will be responsible for the purchase of consumable supplies.
PBWDB has software to record, track, and manage Individual Training Accounts (ITA). The entity awarded
this contract will continue to use this ITA software.
OPERATIONS BUDGET The October 2014 through September 2015 allocation to the workforce
contractor is $1,850,861.28. This includes funding for the operational costs associated with staff, travel,
consumable supplies, etc. and direct customer services (training and supportive services). PBWDB
requires a minimum of forty percent (40%) of the Workforce Investment Act/ Workforce Innovation and
Opportunity Act funds be used for direct customer services. The Offeror determines how much they want
to budget for WIA/WIOA direct training (tuition, fees, books, etc.) and support services, but the minimum
requirement must be met.
The current contractor’s total allocation is $1,850,861.28. From this allocation, $535,474.98 is for direct
customer services in all programs and $1,315,386.30 for the contractor’s operational costs.
PBWDB Workforce RFP
Section II – Service Description
May 2015
Page 8 of 13
Budgets for the purpose of this procurement may include, as applicable and not limited to, salaries,
benefits, travel, consumable supplies, insurance and bonding, audit services, professional services,
indirect costs, profit, performance incentives, and all pass-through funds.
DETAILED FUNDING INFORMATION
Federal and state funds finance the workforce center system. The funding for WIOA/WIA becomes
available July 1. Funding for the remaining workforce programs begins October 1.
A portion of the full allocation awarded PBWDB from the Texas Workforce Commission to provide
workforce services in the Permian Basin is set aside for the operational costs provided by PBWDB.
PBWDB’s operational expense is for the infrastructure costs of the workforce programs. This includes
lease space, utilities, janitorial services, communication (local and long distance phone service, Internet,
phone systems), copiers, and IT systems (hardware, software, etc.) used by the workforce contractor. The
contractor has a separate operations budget for all other costs associated with operating the workforce
services programs. The responses given in the Proposed Service Delivery Plan section should take into
consideration the amount of funds needed by a contractor to provide the expenses associated with their
operational costs and direct customer services.
The funding levels below are the allocations to the workforce contractor for contract year 2014-2015 for
the Permian Basin. PBWDB has not received any preliminary projections for the new funding year for any
of the programs. The responses given to the questions asked in this RFP should take into consideration
the amount of dollars available and the expected number of customers to be served to meet the
performance measures. The selected contractor will be expected to adjust their operations budget and
levels of service in accordance with actual funding levels, all subsequent changes in those levels, and the
mandated performance measures.
PROGRAM
Workforce Investment Act (Adult, Dislocated
Worker, and Youth)
TANF/Choices
ALLOCATION
CONTRACT YEAR
2014 – 2015
$870,219.96
782,985.33
SNAP Employment and Training (E&T)
86,822.98
SNAP E&T Able Bodied Adults Without Dependents
94,453.01
Trade Act Services
16,380.00
Total
$1,850,861.28
The Budget Instructions in Section IV – Forms details how PBWDB calculates profit and incentive. The
maximum potential profit an entity can earn as well as the maximum potential incentive is held by
PBWDB and paid when it is earned. The potential profit and incentive is not included in the contract
allocation and is not included in the amounts listed above. The Allocation Contract Year funds are the
amounts available to the contract for operations and direct customer service.
PBWDB Workforce RFP
Section II – Service Description
May 2015
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PBWDB receives funding to support the Wagner-Peyser staff (travel, supplies, space, etc.). That funding
remains with PBWDB and is not passed-through to the workforce contractor.
PBWDB is responsible for drawing down and distributing funds to the workforce services contractor in
accordance within established policies and procedures. PBWDB reserves the right to de-obligate and reallocate funds before the contract award and throughout the contract period.
The workforce services contractor will be reimbursed based on actual expenses and the total amount paid
will not exceed the negotiated budget.
The obligations of the Board under this RFP and the subsequent contract with the selected Offeror are
expressly contingent upon the availability of funds for such purpose under the applicable federal, state,
or other funding sources.
DEFINITION OF KEY TERMS
Allowable Costs: “To be allowable, a cost must be necessary and reasonable for proper and efficient
administration of the program, be allocable thereto under these principles, and except as provided
herein, not be a general expense required to carry out the general (i.e. non-Board funded) business of the
sub-recipient. Costs charged to the program shall be consistent with those normally allowed in like
circumstances in non-federally sponsored activities and with applicable state and local law, rules, and
regulations…”
Board – refers to the Permian Basin Workforce Development Board.
Child Care Services – the service delivery system used by PBWDB to administer the subsidized child care
program for eligible customers.
Choices - a term describing the service delivery model with primary emphasis on the employment of adult
Temporary Assistance to Needy Families recipients, including a “work first” strategy with private,
unsubsidized employment at the earliest opportunity.
Collaboration – resources that work to meet a common goal. Individual parties give up some of their
autonomy, which results in a greater goal that no one entity could achieve alone.
Common Measures – Performance measures for job seekers served through the workforce system. The
current common measures are: Staff-Assisted Entered Employment, At Risk Entered Employment
Retention, Total Job Seekers Education Achievement, WIA Youth Placement in Employment/Education,
and WIA Youth Literacy/Numeracy Gains.
Contractor – the legal entity to which a service provider contract is awarded and which is accountable for
the use of the funds.
Coordination – resources that work together in order to have harmonious action and/or to prevent the
duplication of services.
Customer -- an employer, job seeker, youth, parent/caregiver, child care provider, or educational
institution that participates in a PBWDB funded program. Job seeker customers in specifically funded
PBWDB Workforce RFP
Section II – Service Description
May 2015
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programs may have to be certified eligible to continue to receive services through those program funds
(e.g. case management, training etc.). Customers may also include external entities, such as community
based organizations, in which a partnership/collaborative/coordinated relationship has been established.
Debarment -- In accordance with Federal Executive Order 12549, an action taken by a debarring official in
accordance with 45 CFR Part 79 to exclude a person from participating in a covered contract. A person so
excluded is “debarred”.
Dislocated Worker -- means an individual as referenced under WIA, Title I, Section 101 (9) and (10).
Employers -- refers to all establishments of any size, organized as sole proprietorships, partnerships or
corporations engaged in legal commerce who hire employees for money wages under conditions
conforming to State and Federal labor laws.
Supplemental Nutrition Assistance Program Employment And Training (SNAP E&T) -- a program to assist
SNAP recipients to enter employment and training activities which promote long-term self-sufficiency,
authorized under the Food Stamp Act of 1997, as amended by the Person Responsibility and Work
Opportunity Reconciliation Act of 1996 (also called the Welfare Reform).
Integration – the coordination of separate parts into a unified whole. Contractor establishes positive
working relationships with internal customers in order to provide an integrated service to recipients of
the workforce services programs.
LWDA – Local Workforce Development Area
PBWDB – Permian Basin Workforce Development Board
Reasonable/Necessary Cost - A cost is reasonable if, in its nature or amount, it does not exceed that
which would be incurred by a prudent person under the circumstances prevailing at the time the decision
was made to incur the cost. Consideration shall be given to: (a) whether the cost is a type generally
recognized as ordinary and necessary for the operation of the organization or the performance of the
award; (b) the restraints or requirements imposed by such factors as generally accepted sound business
practices, arm’s length bargaining, Federal and State laws and regulations, and terms and conditions of
the award; (c) whether the individuals concerned act with prudence, considering their responsibilities to
their organization, employees, customers, the public at large, and the Government; (d) whether costs are
consistent with established practices of the organization and do not unjustifiably increase the costs.
Reasonableness of costs may be established by comparison with other proposals (best price – same
product), historical data, comparison with prior in-house costs, and/or comparison with similar labor
market costs.
Targeted Occupations List – A list of occupations and industries that have been targeted as high
growth/high wage in the Permian Basin. The current list can be found on our website at
www.workforcepb.org.
Texas Workforce Commission (TWC) is the state agency that administers the Texas’ workforce
development system through the consolidation of job training, employment and employment related
education programs, including Choices, SNAP E&T, and Training, WIA/WIOA, Employment Services, and
PBWDB Workforce RFP
Section II – Service Description
May 2015
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Child Care Services through contracts with local workforce boards. TWC administers Texas’
unemployment compensation insurance system.
Trade Act -- A program that provides reemployment services which may include training and job
search/relocation assistance to individuals who lose their jobs due to foreign imports or shift in
production to foreign countries.
Sarbanes-Oxley Act (Sox) -- This 2002 act contains significant protections for corporate whistleblowers.
Supportive Services -- refers to services following an individual’s assessment which are determined to be
necessary to enable an individual eligible for program services under WIA/WIOA, Choices, or SNAP E&T
but who cannot afford to pay for such services. Supportive services may include transportation, child
care, counseling, and other reasonable expenses required for participation. The universal population may
receive referrals from the workforce contractor to other agencies offering/providing supportive services
they need. PBWDB sets limitations on the amount of supportive services paid and the frequency that a
program participant may receive supportive services.
Temporary Assistance for Needy Families (TANF) -- a financial assistance program provided through the
Texas Health and Human Commission to persons meeting certain residency, income, and resource criteria
as provided for under the Personal Responsibility and Work Opportunity Reconciliation Act and the
Temporary Assistance for Needy Families block grant.
The Workforce Information System For Texas (TWIST) -- is the automated management information
system; also called client management system used by all Texas Workforce Boards.
Workforce Innovation and Opportunity Act (WIOA) – this act supersedes the Workforce Investment Act
effective 2015. It provides workforce activities through statewide and local workforce systems that
increases the employment, retention, and earnings of customers, and as a result, improves the quality of
the workforce, reduces welfare dependency, and enhances the productivity and competitiveness of the
nation. WIOA is a collaborative effort between the Federal Departments of Labor, Education, and Health
and Human Services to ensure workforce services are also offered to individuals with disabilities and
adults requiring adult education services.
Workforce Investment Act (WIA) -- the Workforce Investment Act of 1998, Public Law 105-220. This act
provides workforce activities through statewide and local workforce systems that increases the
employment, retention, and earnings of customers, and as a result, improves the quality of the workforce,
reduces welfare dependency, and enhances the productivity and competitiveness of the nation.
Workforce Service Provider - An entity or individual under contract with a local workforce development
board to operate: 1) one or more Workforce Solutions Offices, or 2) one or more programs (e.g. child
care, workforce) or components of one or more programs (e.g., issuing checks for youth participating in
summer employment or performing child care billing).
Workforce Solutions Permian Basin – Local brand name that refers to the entire workforce system in the
Permian Basin which includes the Board, the workforce programs, and the child care program.
PBWDB Workforce RFP
Section II – Service Description
May 2015
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Workforce Solutions Permian Basin Office – refers to the Workforce Solutions Permian Basin
offices/centers that provide workforce services and child care services to job seekers, employers, youth,
low-income adults/families, dislocated workers, TANF and SNAP recipients. PBWDB currently has six
Workforce Solution Offices in the Permian Basin, five that offer workforce services and one offering child
care services.
Work In Texas (WIT) -- the Texas Workforce Commission Internet based job matching and referral system
for employer and job seeker customers.
Terms not specifically defined above or elsewhere in this document shall be construed as defined in the
program regulations, any amendments pursuant thereto; the TWC Financial Manual for Grants and
Contracts, TWIST Manual, state policy/issues, or other applicable laws; or such usage as is commonly
accepted by funding agencies and PBWDB.
PBWDB Workforce RFP
Section II – Service Description
May 2015
Page 13 of 13
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