How to set up AutoSupport
Description
This article describes the procedure to set up the AutoSupport feature on a NetApp storage system.
Note: The full list of AutoSupport options can be found in the Data ONTAP user manual, or by typing
options autosupport on the storage system's console.
autosupport.mailhost mailhost1,mailhost2,mailhost3,mailhost4,mailhost5
autosupport.to myname@gmx.net
autosupport.from postmaster
autosupport.doit TESTING
autosupport.noteto myblackberry@gmx.net
autosupport.support.transport https
Procedure
To set up AutoSupport, specify the mail hosts, the addresses for AutoSupport mail, the storage system
administrator's address, set up the command to send an immediate message, and specify the recipients of
short e-mail messages sent by AutoSupport.
Specify mail hosts:
The command to specify hosts that send AutoSupport e-mail messages to NetApp Technical Support is:
options autosupport.mailhost hostname,...
You can specify up to five mail host names. Separate the names with commas, and do not include spaces
in the list. (Default host name is the administration host.) For example: options autosupport.mailhost
host1,host2,host3
Note:
The storage system can send AutoSupport messages by SMTP (port 25), HTTP (port 80), or HTTPS (port
443). HTTPS is the default. If the network connection does not allow HTTPS or HTTP, configure
AutoSupport for SMTP.
To use HTTP or HTTPS to send AutoSupport messages, configure an HTTP or HTTPS proxy. For
information about configuring HTTP or HTTPS proxy through AutoSupport options, see the following
documents:
Data ONTAP System Administration Storage Management Guide > Configuring AutoSupport
Note: The autosupport.support.proxy option allows an HTTP proxy to be set, if necessary. This is useful
only if autosupport.support.transport is HTTP or HTTPS. Since the web proxy access syntax is usually
specific to the site, it is not possible to show all the possible examples. For more information, see BUG
82400.
When using with Microsoft's ISA Server (Internet Security and Acceleration Server)
If that server has a non-authenticating HTTP(s) proxy setup, set autosupport.support.transport to http(s)
and autosupport.support.proxy to:
Specify addresses for AutoSupport mail:
The command for specifying the recipients of automatic e-mail messages sent by the AutoSupport
daemon is:
options autosupport.to addresses,...
Up to five e-mail addresses can be specified. Separate the e-mail addresses with commas, and do not
include spaces in the list. The default e-mail address is autosupport@netapp.com. For example:
options autosupport.to autosupport@netapp.com,d@c.com
Be sure to enter the actual command on a single line.
Specify the filer administrator's address:
Sometimes NetApp Support may need to contact the administrator of the storage system after receiving
automatic AutoSupport e-mail. The options command for specifying the storage system administrator is:
options autosupport.from address. For example: options autosupport.from jdoe@abc.com
If there is a need to determine whether further action is necessary for solving or preventing storage
system issues, NetApp Technical Support sends e-mail to jdoe@abc.com.
Send an immediate message:
The command to send an automatic e-mail message immediately is: options autosupport.doit string
The string is used in the subject line of the e-mail message to explain why the e-mail was sent. For
example: options autsupport.doit TESTING
Immediate messages contain the same storage system data as automatic AutoSupport messages. The
following is an example of an immediate message:
FILER> Wed Jul 26 09:48:08 PDT [asup_main]: System Notification mail sent
Send a short message:
The options autosupport.noteto command specifies the recipients of short e-mail messages sent by
AutoSupport. The short e-mail messages are for urgent events such as disk failures or storage system
reboots. The following is an example of the short message:
Return-Path:
Received: from toaster by netapp.com (4.1/SMI-4.1)
id AA14370; Thu, 26 Sep 96 07:51:31 PDT
Message-Id: <9609261451.AA14370@netapp.com>
From: autosupport
To: jdoe
Date: Thu, 26 Sep 1996 07:51:27 -0700
Resent-Date: Thu, 26 Sep 1996 7:58:42 PDT
Subject: System Alert from toaster
REBOOT on Thu Sep 26 07:51:27 PDT 1996
Short messages are useful if the person who should be notified of urgent events reads e-mail on a small
screen such as that on an alpha-numeric pager.