UNS Energy Corp /
Tucson Electric Power
Case Study:
Virtualization: Lower IT Costs and
Improve Operations
Speaker:
Chris Rima, Supervisor, Infrastructure Systems
Company Profile
UNS Energy's primary
subsidiaries include Tucson
Electric Power, which serves
more than 400,000 customers
in southern Arizona; and
UniSource Energy Services,
provider of natural gas and
electric service for more than
240,000 customers in northern
and southern Arizona.
Company Profile
1,600 employees
12 geographic locations throughout AZ
~2,200 Exchange mailboxes
~200 enterprise applications
Operating Systems: Oracle Sun Solaris,
Microsoft Windows, Red Hat Linux
Major Applications: Oracle CC&B / E-Business /
Financials / PeopleSoft, Microsoft Exchange,
ESRI / GE Smallworld GIS, GE PowerOn OMS,
IBM Maximo, CA Clarity/Service Desk, Siemens
EMS SCADA
Business Goals
Support IT service growth across enterprise
Contain operational costs in order to maximize
EPS
Become a leader on “green” initiatives
Increase client self-service via the Web
Comply with increasing regulations
Increase business process efficiency
Our IT Infrastructure:
In The Beginning
Primary Production Data Center - Tucson
Data Center - Flagstaff
Data Center - Kingman
Lot’s of
Silos
WAN
Data Center - Springerville
IT Challenges
Application & physical server sprawl
Insufficient data center environmental capacity
(UPS, cooling)
Low server resource utilization
Multiple storage vendors (NetApp, EMC, Sun,
IBM)
Outgrown backup solution
Increasing lead times to provision and recover
infrastructure resources
IT Goals & Requirements
Goals
Goals
• Virtualize
• Virtualize
TierTier
1 applications
1 applications
• Reduce
• Reduce
backup
backup
windows
windows
Requirements
Requirements
• •Flexible
Flexiblevirtualization
virtualization
– –Best-of-breed
Best-of-breedmanagement
management
– –Automation
Automation/ /Self-service
Self-service
• Contain
• Contain
/ minimize
/ minimize
O&M
O&M
costs
costs
• •Flexible
Flexiblenetwork
network
• Maximize
• Maximize
ROI
ROI
• •Flexible
Flexiblestorage
storage
– One
– Oneconnection
connection
– Choice
– Choiceofofprotocols,
protocols, disk
disk size
size
&&
type,
type,cache
cacheoptions,
options, data
data
protection,
protection,network
networkinterface
interface
– Easy
– Easytotomanage
manage/ /scale
scale
– Must
– Mustmeet
meetororexceed
exceed
performance
performancerequirements
requirements
The Preferred Shared Solution
VMware vSphere
– Virtual Center, vMotion, HA, DRS
1Gb  10Gb Cisco Nexus network backbone
Small 4 Gb Brocade SAN fabric
NetApp unified storage platform (FAS 6210, 3240, 3270
3170, 2040)
– Multi-protocol, high-density disk, Flash Cache, data protection,
cloning, de-duplication
Dell high-density blade servers (PowerEdge M620)
PlateSpin - P2V migration
Results: Increased Productivity
TB Managed per FTE
250
70% annual data
growth
200
Zero increase in
Storage Admin
FTEs
150
Now managing
> 200TB of
capacity per FTE
100
50
0
2005
2006
2007
2008
2009
2010
Results: Faster Provisioning
Server provisioning time
reduced by 80%
– NetApp cloning &
VMWare templates
VMware VDI w/ NetApp
enables user selfprovisioning of thin client
workstations
– Reduction in calls to
Help Desk
9
8
7
6
5
Avg
Server
Build Time
(Hrs)
4
3
2
1
0
w/o w/NetApp
NetApp
Results: Faster Data Recovery
Reduced avg server RTO
by 88%
4
NetApp w/VMware
enables user self-service
recovery of network files
and most servers
3
– Eliminates calls to
Help Desk
Disk-to-disk recovery
much faster than tape
2
Avg
Recovery
Time (Hrs)
1
0
w/o
NetApp
w/NetApp
Results: Better Risk Mitigation
Failover and failback
of critical Outage
Mgmt System
reduced by 95%
NetApp enabled userinitiated failover and
failback operations
12
10
8
6
Emergency
Failover
(Hrs)
4
2
0
w/o
NetApp
w/
NetApp
Results: Increased Efficiency
Achieved 20:1 server-tohost average
virtualization ratio
– Over 90% server
virtualization
Increased resource
utilization by 400%
NetApp de-duplication
and cloning reclaimed up
to 65% storage space
70%
60%
50%
40%
Resource
Utilization
(Avg)
30%
20%
10%
0%
Before
After
Space Savings Example:
Virtualized Server VM Cluster on NetApp 3170
70
60
50
GB
40
30
20
10
0
Results: 63% Space Savings
Saved
Used
Results: Better Performance
Use Case: Data Warehouse Nightly Batch Refresh
Introduced Flash Cache on NetApp (in front of SATA disk)
3x improvement in disk I/O speed & 30% reduction in time
Enabled faster month-end close & nightly/weekly batch
Throughput (GB/sec)
1600
1400
1200
1000
800
600
400
200
0
Processing Time (Hrs)
9
8
7
6
5
4
3
2
1
0
Before
After
Before
After
Results: Return On Investment
$4,500
$4,000
$K
$3,500
$3,000
Investment
$2,500
Savings
$2,000
Cumulative
ROI
$1,500
$1,000
$500
$0
2005
2006
2007
2008
2009
2010
Shared Infrastructure Benefits
using NetApp-Cisco-VMware
Highest ROI and flexibility vs. other solutions
Unparalleled partnership and VAR support
Ability to manage 70% annual storage growth
without increasing head count
Virtualization of Tier 1 applications while meeting or
exceeding service levels
Significantly reduced backup / licensing costs
Reduction of unplanned downtime
Self-service through scripting of intuitive commands
Quick reaction to business changes through ease of
management and scalability
Looking Forward
Increase self-service
Extend the use of VDI
Continue additional capacity optimization
technology (compression, denser storage,
flash cache)
Expand internal cloud services
Questions?