Quality Assurance
Workshop Aim: To help organisations develop a systematic approach to quality
assurance in order to enable them to increase their efficiency and show to funders and
commissioners you have good quality monitoring systems in place
TIDE’s vision is to:
“Support community
and voluntary groups to
develop and grow
through high quality,
accessible and
affordable training”
Learning Objectives:
 Consider the benefits of working towards a Quality Assurance Standard

Understand what is involved and what systems and procedures are required

Build quality assurance into your strategic plans

Embed quality assurance into daily working practices
TIDE is managed by
Suitable for: Trustees, CEOs, Managers and Project Workers.
and in partnership with
Trainer:
Date:
Cost:
Venue:
Tania Murrell
Wednesday 16th January 2013, 10:00-16:00
FREE
Treaty Centre, Green Room, High Street, Hounslow TW3 1ES
IT Tools to Promote Your Organisation
Workshop Aim: To show how your organisation can benefit from a range of free ICT
tools. This workshop will focus on 10 ICT tools that will improve the promotion,
efficiency and effectiveness of the services you deliver in the community.
Learning Objectives:
 Use online resources and tools that will enable you to collaborate easily with
colleagues and partners

Look at free tools to help you to promote your organisations services

To be able to arrange meetings using online tools

To be able to use online booking systems for your events

Reduce the time spent on manual administration

Use tools that will enable you to access files and documents remotely
Please book here: http://superhighwayshounslow.eventbrite.co.uk
Suitable for: Voluntary and community organisations wishing to take advantage
of these 10 IT tools
Trainer:
Date:
Cost:
Venue:
Kate White
Tuesday 19th February 2013, 10:00-16:00
FREE
Treaty Centre, Green Room, High Street, Hounslow TW3 1ES
Writing High Quality Funding Bids
Workshop Aim: To equip Hounslow community groups with the practical skills to write
successful evidence- based funding bids
TIDE’s vision is to:
“Support community
and voluntary groups to
develop and grow
through high quality,
accessible and
affordable training”
Learning Objectives:
 Understand the difference between writing a funding application and preparing a
bid for a contract

Be better prepared to tackle large bids and complex application forms

Show how your organisation can make a case for contracting for service delivery

Be more familiar with local and other funding sources
Suitable for: Voluntary and community groups looking to produce high quality bids
Trainer:
Date:
Cost:
Venue:
Chris Zielinski
Wednesday 13th March 2013 10:00-16:00
FREE
Treaty Centre, Green Room, High Street, Hounslow TW3 1ES
Preparing for Personal Budgets
Workshop Aim: Voluntary organisations have a key role to play in delivering
personalised care services. The introduction of personal budgets can present practical
and financial challenges; this workshop will help you to address the challenges and
will look at good practice case studies. Developing new service offers to personal
budget holders can also offer voluntary groups new income
Learning Objectives:
 Understand how personal budgets work and how they are calculated (overall
process, signposting and assessment)
 Understand the opportunities for your organisation, partners and users
 Understand how VCS groups can help customers use their budget (support
planning, provision of services, brokerage)
 Learn from best practice case studies
Suitable for: Directors, Managers, Project Workers and Trustees.
Trainer:
Date:
Cost:
Venue:
Paul Oppe and Carmel Cahill
Monday 18th March 2013 10:00-15:00
FREE
Treaty Centre, Green Room, High Street, Hounslow TW3 1ES
Accredited Awards
Lantra VRQ Level 3 Volunteer Management 2013
TIDE’s vision is to:
“Support community
and voluntary groups to
develop and grow
through high quality,
accessible and
affordable training”
The Lantra Level 3 Award in Volunteer Management is a nationally recognised
professional qualification. It has been designed for those whose work involves the
management, supervision or leadership of volunteers.
What does the Lantra L3 Award involve?
The award is made up of six units; to gain the qualification, candidates must
complete a single case-study, covering the six units:
Unit 1 Plan Volunteers Work
Unit 2 Organise Volunteers and Resources
Unit 3 Communicate Effectively to Brief Volunteers
Unit 4 Monitor Volunteers Work
Unit 5 Give Feedback to Volunteers
Unit 6 Support Volunteers to solve problems
TIDE will support candidates through mentoring, one-to-one and group sessions
and will provide candidates with up-to-date resources.
What are the benefits of achieving the qualification?
Candidates develop skills which will help them to manage volunteers more
effectively. They will do this by researching and writing up a portfolio of evidence
which relates to their role and to their own organisation. The Lantra qualification:
 Develops awareness about the Volunteer Manager’s own role in the
organisation
 Facilitates analysis, reflection and improvement
 Contributes to your continuing professional development (CPD)
 Improves volunteer retention
 Enhances your progression and career prospects
Who can apply to study for the qualification?
Anyone who manages or supervises volunteers in a voluntary or paid capacity.
Priority will be given to candidates from voluntary and community sector groups
and from statutory sector partners in Ealing and Hounslow.
What is the cost?
Due to funding received from the Big Fund we are able to offer this course for £45.
This includes all mentoring, training, resources and certification, usually £150.
How can I find out more about the course and register?
We will be holding a free information session on:
Date:
Venue:
Monday 28th January, 13:00-16:00
St Paul’s Church, St Paul’s Road, Brentford TW8 0PN
To book a place on any of the above courses click here alternatively please complete a
Booking Form and either email to rebecca@ealingcvs.org.uk or fax to 020 8280 2289.
If you would like us to send a booking form via post then please call Rebecca Worman
on 020 8280 2244.
Customised Courses
In-House Training
In addition to our open programme TIDE also offers affordable customised training
TIDE’s vision is to:
“Support community
and voluntary groups to
develop and grow
through high quality,
accessible and
affordable training”
which is delivered on your own premises or suitable local venue. This service is
tailored to the specific needs of your organisation and provides an opportunity to
deliver whole organisation training for your staff, volunteers and/or committee
members at a time that is convenient for you.
Workshops are delivered by experienced trainers with a wide range of expertise.
TIDE offers:

Support to identify your organisation’s specific training needs

Workshops that are delivered at times convenient for you and on your
premises

Prices you can afford
Popular in-houses courses include:

Emergency Aid (Accredited Level 2)

Better Customer Service

Health & Safety and Risk

Better Financial Skills

IT Skills (inclusive of Office Suite)
Assessment

Management Committee Roles &
Responsibilities

Manual Handling

Confidence Building

Organising, Chairing & MInuting

Presentation Skills
Meetings
If you do not see the topics you need in the programme, please contact us and we
will be happy to discuss your training needs in more detail.
Ealing Community &
Voluntary Service is a
Registered Charity
800684 and a Limited
Company 2223863
For further information on customised training rates please
contact Rebecca Worman on
Tel: 020 8280 2244 or
Email: rebecca@ealingcvs.org.uk,
alternatively click here to download an Enquiry Form.