HOMERTON COLLEGE JOB DESCRIPTION Job Title: Conference and Catering Manager Reports to: The Bursar Direct Reports: Head Chef Assistant Catering Managers Conference Sales and Marketing Manager Buttery Supervisor Background Homerton College was founded in the 18th Century, moved to its current location in 1894 and was granted a Royal Charter as a self-governing College of the University of Cambridge in 2010. Located within easy reach of the historic city centre and within 5 minutes of Cambridge mainline station, the College has over 1,000 students and a Fellowship of over 70. Nearly 700 students live on the site. The College is set within 25 acres of landscaped gardens and parkland, and its conference and event facilities comprise a dedicated modern Conference Centre. Ample free on-site parking is also an attraction for conference organisers. The Conference and Catering Department Catering provides 12 servery meals per week: lunch and dinner, Monday to Friday, and lunch (or brunch) at weekends, although the Conference and Catering Manager will keep under review the services and service times for students. There is also a popular Buttery and a Bar which is manned by employed staff. In addition Formal Hall is served every Tuesday in Full Term. The maximum capacity for Formal Hall is 250, and many Formal Halls reach this capacity. There are many other formal College meals throughout the year for which a high standard of catering and service is required, including: Graduate Formals Guest Nights, Governing Body Dinners, Matriculation Dinners, Charter Dinner, Alumni Reunion Dinner and Congregation and Graduation lunches. The College has a thriving Conference business which represents an important source of income to the College. As well as the dedicated conference centre with 5 meeting rooms there are a further 22 flexible meeting rooms, 3 versatile dining rooms and over 500 en-suite bedrooms available for letting during the vacations. Catering includes lunches and dinners for conference guests, BBQs, breakfast service during vacations, Christmas parties and marquee events. The catering department also provides refreshments for a wide variety of functions and meetings, both College events and private events. The Conference and Catering Manager is charged with maximising the contribution to overheads from these various strands of catering service by controlling costs firmly and setting prices appropriately. The Conference and Catering manager is expected to analyse the business of the catering operation very closely and on a regular basis, and to make any changes necessary to ensure the contribution to overheads is maximised. At present the College Bar and Buttery is used as a social space by the students and is the JCR. Conference and catering staff work with the students to support and maximise opportunities for academic and social events. Conference and Catering Manager April 2015 Page 1 of 3 Key Responsibilities Work with the Bursar and Estates Manager to develop the catering facilities of the College Work with the senior management of the College as a team to meet the requirements of the Principal, Fellows, students, conference delegates, alumni and other guests and visitors Manage the overheads and costs of the department to optimise contribution to the College’s Academic purpose Strategic and Financial Budget and establish financial targets and forecasts (in conjunction with College Accountant) for Conference and Catering and monitor performance against them Advise on pricing and costings of menus and events (in conjunction with Conference Sales Manager and Chef) Analyse trends and advise appropriately Engage with the Fellowship and representatives of the student body so as to be aware of emerging concerns and expectations, and to be able to respond to these appropriately Team leadership and management Organising, leading and motivating the conference and catering team Develop professional service standards, encouraging the application of best practice and ensuring that staff are contributing to high quality service delivery Recruiting and training staff Undertake annual staff reviews of direct reports, and oversee the staff reviews of all staff under their management, ensuring staff have measurable objectives and that schemes for personal development are in place Planning staff shifts and rotas Measure and improve staff productivity including management of overtime and casual staff hours Hospitality Planning and delivering internal meeting and hospitality events in conjunction with Major Events committee Working with Conference Sales team to plan, cost and deliver a high level of service to conference and event guests. This will entail meeting conference and event organisers Health, safety and risk Undertake risk assessments Ensure health and safety regulations are strictly observed Ensuring compliance with all fire, licensing, and employment regulations Other Serve as Homerton’s Designated Premises Supervisor, ensuring the College complies with the terms of its license Support Homerton May Ball and other student led events; Support and enable where possible improvement in environmental standards. Conference and Catering Manager April 2015 Page 2 of 3 Person Specification Required Skills and Experience We are looking for an experienced and energetic Conference and Catering manager, with a good grounding in the hospitality sector. Strong team leadership and people management skills will be essential to the success of the role, as will the ability to build strong relationships with the various College communities: undergraduate and graduate students, fellows, heads of department and their staff, alumni, visitors and suppliers. Essential Proven ability to operate effectively as the member of a senior executive team of a medium/large sized organization in the catering and hospitality sector, taking responsibility for major areas of activity Experience of preparing, agreeing and managing budgets Experience of initiating and managing change Outstanding inter-personal skills and a strong record as a people manager, team builder and leader Excellent communication skills, both oral and written, and IT skills Empathy with the values, customs and aspirations of the College, and a ‘can-do’ attitude A flexible approach to work, in terms both of responding to changing or unforeseen circumstances and being willing to work outside regular hours as the need arises A passion for food and exceptional customer service An excellent eye for detail Desirable Direct experience of managing conference or similar enterprises Demonstrable financial skills including budgeting, financial control, procurement and contract negotiation A hotel, catering or general management qualification would be helpful as evidence of the above skills Salary: Up to £50,000 Benefits: Membership of the LGPS pension scheme 25 days’ holiday per year, plus public holidays Free meals on duty when the College kitchens are open Free parking Use of the gym (£100 pa) Use of the Library Hours: 37 hours per week, or as required for this senior management role. There will be a need to attend events in the evening and at weekends. Probation: The appointment will be subject to an initial probationary period of six months during which the appointment may be terminated by one month’s notice on either side. Following the successful completion of the probationary period, the period of notice would be three months on either side. Conference and Catering Manager April 2015 Page 3 of 3